ERC

2017-04-29

Patterson, MD

Attempts to collect debt not owed

Debt collection: Other debt

Debt was paid
Complaint: I have made a settlement which was for less than half the balance owed on XXXX XXXX , 2017 and it 's still on my credit report for a different collection agency.
Company Response: Closed with explanation

Timely Response

2017-04-29

Patterson, MD

Attempts to collect debt not owed

Debt collection: I do not know

Debt is not yours
Complaint: I am trying to clear up a debt owed by myself for a XXXX XXXX from XXXX ; wherein at that time I was in XXXX ; I never had a XXXX bill and have just recently been released from XXXX on XXXX XXXX , XXXX . I have tried to clear the matter up with both XXXX and the Enhanced Recovery Corp ; and after speaking with XXXX XXXX and opening up a fraud report # XXXX , still I am not able to have the issue cleared up. I do n't understand h ow one person in XXXX could even be held responsible for a debt? Could you please contact me as soon as possible to try and clear this issue up?
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2017-04-29

Jupiter, FL

Attempts to collect debt not owed

Debt collection: Other debt

Debt is not yours
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with non-monetary relief

Timely Response

2017-04-29

Briaroaks, TX

Written notification about debt

Debt collection: Other debt

Didn't receive notice of right to dispute
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2017-04-28

Mount Pleasant, TN

Attempts to collect debt not owed

Debt collection: Other debt

Debt was result of identity theft
Complaint: Enhanced Recovery Group is trying to collect on a debt that does not belong to me. They also can not show proof o f any contract for the said debt.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with non-monetary relief

Timely Response

2017-04-28

Bedford, TX

False statements or representation

Debt collection: Other debt

Attempted to collect wrong amount
Complaint: The following agency Enhanced Recovery Corporation is not bonded in the state of Texas, therefore can not legally collect debit. Please remove from my credit report and confirm this debit is not owed.
Company Response: Closed with explanation

Timely Response

2017-04-28

San Antonio, TX

Took or threatened to take negative or legal action

Debt collection: Medical debt

Threatened or suggested your credit would be damaged
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2017-04-28

Atl, GA

Problem with fraud alerts or security freezes

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2017-04-27

Wallington, NJ

Attempts to collect debt not owed

Debt collection: Other debt

Debt was result of identity theft
Complaint: Enhanced Recovery Corp is the agency representing XXXX who is the original creditor for this account collected against me for the amount of {$1500.00}. I found out that they reported it again by XXXX , 2016. I have sent letters and complaints about this account ; I have being asking for XXXX to open an investigation since the time the transaction was done to find out who steal my identity, also how and where they did it?, I am trying since yeas ago without any success. In fact, they refused to open an investigation and still forcing me to pay for XXXX devices I never purchased in firs place. I am statementing that I have being a victim of Identity Theft and harassment from XXXX and XXXX collection agencies related. I need help, please. This is illegal and unfair.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2017-04-27

Irving, TX

Attempts to collect debt not owed

Debt collection: Other debt

Debt was result of identity theft
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2017-04-27

San Antonio, TX

Attempts to collect debt not owed

Debt collection: Other debt

Debt is not yours
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2017-04-27

Louisville, KY

Written notification about debt

Debt collection: Other debt

Didn't receive enough information to verify debt
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with non-monetary relief

Timely Response

2017-04-27

Hinsdale, IL

False statements or representation

Debt collection: Other debt

Attempted to collect wrong amount
Complaint: I received a letter from ERC that they wanted to settle my debt. I called them with a financial Counselor on the line with me. The Manager XXXX told us if I paid the {$140.00} of the {$290.00} owed that I would receive a letter stating I 'm was settled with a XXXX balance. I requested to have this letter of intent ahead of time but XXXX said he could not but that the call was being monitored and he could not lie. I said I know companies sa y one t hing and change later. He said no he could not do that he gave me his number and Extention. I was told to have faith in people! I made the payment same day Thur XXXX . It posted next day. I was told to call Monday XXXX for my letter. I called XXXX for my letter. I was told my letter woul not say a XXXX balance. I told them everything the Man. XXXX told me and They told me i was n't making any sense. They refused to listen to the recording. The letter that was sent specially says this debt was not paid in full. Instead of the XXXX balance I was told it would.
Company Response: Closed with explanation

Timely Response

2017-04-26

Columbia, SC

Written notification about debt

Debt collection: I do not know

Didn't receive enough information to verify debt
Company Response: Company believes complaint is the result of an isolated error Closed with explanation

Timely Response

2017-04-26

Baytown, TX

Written notification about debt

Debt collection: I do not know

Didn't receive enough information to verify debt
Company Response: Closed with explanation

Timely Response

2017-04-26

Baytown, TX

Attempts to collect debt not owed

Debt collection: Other debt

Debt is not yours
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with non-monetary relief

Timely Response

2017-04-26

Houston, TX

False statements or representation

Debt collection: Other debt

Impersonated attorney, law enforcement, or government official
Company Response: Closed with explanation

Timely Response

2017-04-26

Dayton, OH

Attempts to collect debt not owed

Debt collection: Other debt

Debt is not yours
Company Response: Closed with explanation

Timely Response

2017-04-26

Baytown, TX

Attempts to collect debt not owed

Debt collection: Other debt

Debt was result of identity theft
Company Response: Closed with explanation

Timely Response

2017-04-25

Northside, NC

Written notification about debt

Debt collection: Other debt

Didn't receive notice of right to dispute
Complaint: Enhanced Recovery placed a collection account on my credit report prior to giving me a notice of my right to dispute, prior to reporting the debt.
Company Response: Closed with explanation

Timely Response

2017-04-25

Ft Lauderdale, FL

Attempts to collect debt not owed

Debt collection: Other debt

Debt is not yours
Complaint: XXXX XXXX , 2017 To whom it may concern, I have been trying to properly cancel my account with XXXX under buyers remorse since XXXX . They sent me XXXX new phones for which I promptly mailed back to them using the XXXX return shipping label Tmoblie provided. The phones were lost by XXXX in their shipping and XXXX has assumed responsibility for that claim since XXXX . Since XXXX , XXXX says they have reached out to XXXX in writing requesting several times that TMOBLIE respond to their questions before they can issue XXXX payment. XXXX says XXXX has neglected to respond to any of their requests. From my perspective, I know that both these companies have wronged me since they have not resolved this silly paperwork issue between the XXXX parties and my credit is being destroyed. Meanwhile, XXXX has placed my account in bad standing by making it appear as though I have failed to pay my debt ( that I owe them for the phones {$3600.00} ) and sent my account to XXXX different collection agencies who are currently capable of destroying my credit. I have waisted 6 months of my life reaching out to XXXX as well as the collection agencies and XXXX to no avail thus far with no resolution in site, I am viewing this inaction to respond to XXXX to resolve this issue as an action to unjustly destroy my credit. I am asking that your agency step in to try to get them ( XXXX , XXXX , a nd ERC ) to notice me so that this case can get out of the bureaucratic level and be escalated to a level where this matter will finally be resolved. You would think this should be simple to solve since XXXX fully accepts blame and is willing to pay XXXX . XXXX wont speak to me because they say the matter is between XXXX and XXXX . XXXX wont speak to me because they closed my account and sold the supposed debt to XXXX debt collection agencies. The collection agencies are very abrupt with me and only want to know if I wish to pay the debt or if not they are reporting to credit bureaus. I am an honest person, and always pay all my bills and on time. Please help me. Im really stuck and I dont know what else I can do or who I can turn to.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2017-04-25

Magnolia, TX

Communication tactics

Debt collection: Credit card debt

You told them to stop contacting you, but they keep trying
Complaint: I am getting many phone calls attempting to collect a debt asking for a person that has a different name than mine. It is only the same first name. They tell me they will stop calling me and they continue to call. Now I am got a letter in the mail. The letter has a contact phone number and they do not answer the phone it goes to a voicemail. They are not returning my calls. I am not this person they accuse me of being!
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2017-04-25

Ridley Park, PA

Communication tactics

Debt collection: I do not know

You told them to stop contacting you, but they keep trying
Complaint: XXXX / XXXX / XXXX received call at XXXX XXXX XXXX . Caller refused to give me the name of the company I asked 7 times on the recorded line. I then asked for a manager and caller hung up. I called back to speak to a manager who gave me their address which is misleading and deceptive as they are calling from XXXX a PA number but their address is in Florida. The manager told me that they buy telephone numbers to call people in other areas. I find this to be completely misleading and deceptive. The name of the company is ERC at XXXX XXXX XXXX XXXX Florida
Company Response: Company believes complaint is the result of an isolated error Closed with explanation

Timely Response

2017-04-25

Lemoore, CA

Attempts to collect debt not owed

Debt collection: Other debt

Debt is not yours
Company Response: Closed with explanation

Timely Response

2017-04-25

TX

Attempts to collect debt not owed

Debt collection: Other debt

Debt was paid
Complaint: My name is XXXX XXXX , I had a XXXX XXXX account with account number XXXX . My account with XXXX XXXX ended in XXXX of XXXX when I moved to an apartment that did not have a clear view of the southern sky, which per their rules resulted in the contract being canceled without penalty. Per their agreement, I was to send back the XXXX XXXX receiver and XXXX XXXX remote which I did during XXXX of XXXX . There were some issues with XXXX not realizing that I had shipped the box to them already and for some period of time they would call me about it, however in late XXXX or so after repeated conversation with XXXX , they realized that I did in fact shipped the receiver and it was in their possession. My understanding was that the matter was resolved. However I just discovered in XXXX of XXXX , XXXX has turned the account over to collections to Enhanced Recoverey Collections which has reported the collection account of {$290.00} on my credit report. The {$290.00} is for the allegedly unreturned XXXX XXXX receiver, despite the fact that it was returned. This is a debt I do not owe. I 've called both XXXX XXXX and ERC about this, neither are willing to remove it.
Company Response: Closed with explanation

Timely Response