Diversified Consultants, Inc

2016-03-11

MS

False statements or representation

Debt collection: Other (i.e. phone, health club, etc.)

Attempted to collect wrong amount
Complaint: Here 's the case : I called XXXX XXXX to settle the debt. XXXX XXXX was the person whom I spoke to. I stated I am calling to pay the debt only if it will be removed from my XXXX and XXXX credit report. XXXX XXXX said that once the payment was made Diversified Consultants will be removed from my XXXX and XXXX credit reports in 30-35 days. I made payment of account in full with this good faith verbal agreement. 30 days came and went. I checked my credit report and Diversified Consultants still remained on XXXX and XXXX credit reports. I called XXXX XXXX back and he transferred me to XXXX XXXX who sent the attached letter. I called Diversified Consultants again and spoke to XXXX XXXX and he told me in a rude, disrespectful and harsh tone of voice that Diversified Consultants will not be removed from my XXXX and XXXX credit reports. Needless to say, I was and still am LIVID!!!! I called XXXX back in 40 days and again 45 days and Diversified Consultants and was told by a XXXX rep in the complaints that XXXX would be remove Diversified Consultants from XXXX and XXXX Credit Reports. I check credit report again XXXX XXXX, 2015 which is precisely 45 days after payment was made and Diversified Consultants still remains on the reports. I spoke to XXXX XXXX ( XXXX ) - again on XXXX XXXX, 2015 and he told me that Diversified Consultants will not submit a letter of removal for this account from my XXXX and XXXX credit report and this account will not be removed. The tactic XXXX XXXX used to STEAL my money is FRAUD. This is bad for XXXX business and I will never, ever, ever return to XXXX for any service of any kind and I would NOT RECOMMEND XXXX to anyone because of the FRUSTRATION and LIES I received about this PAID account. Attached is the letter I received with no mention that account will be removed from credit reports.
Company Response: Closed with explanation

Disputed: Yes Timely Response

2016-03-10

Radcliff, KY

Communication tactics

Debt collection: I do not know

Frequent or repeated calls
Company Response: Closed with explanation

Disputed: No Timely Response

2016-03-09

Houston, TX

Cont'd attempts collect debt not owed

Debt collection: Medical

Debt is not mine
Company Response: Closed with explanation

Disputed: Yes Timely Response

2016-03-09

Chatsworth, CA

Cont'd attempts collect debt not owed

Debt collection: Other (i.e. phone, health club, etc.)

Debt is not mine
Company Response: Closed with explanation

Disputed: No Timely Response

2016-03-09

NY

Cont'd attempts collect debt not owed

Debt collection: I do not know

Debt was paid
Complaint: I got a notice from a debt collection agency that I owed some money from the cable company. Called the cable company XXXX XXXX XXXX XXXX and I do not owe anything. Called the debt collection company ( Diversified Consultants, INC. ) and was rushed off the phone when I started asking questions about the debt. They said they would " dispute the claim '' and then I was hung up on.
Company Response: Closed with explanation

Disputed: No Timely Response

2016-03-09

Arroyo Seco, NM

Disclosure verification of debt

Debt collection: Other (i.e. phone, health club, etc.)

Right to dispute notice not received
Complaint: I suspended service with XXXX XX/XX/XXXX. At that time, I was told that I had a credit of {$34.00}. I was told to return the XXXX receivers I had in my possession. After three phone calls and several hours on hold, I received XXXX incorrect shipping labels and finally spoke to XXXX ( ID # XXXX ) on XXXX XXXX. He told me to send the receivers back even though the tracking numbers were incorrect. He further told me to call him with any further questions. I sent them out that day. I received an XX/XX/XXXX billing stating that my bill had a XXXX balance. Then XX/XX/XXXX I received an additional bill from XXXX XXXX saying that my account was in arrears for the amount of {$130.00}. I called the XXXX number on Saturday, XXXX XXXX, XXXX and was transferred to the collections department where I was placed on hold for 40 minutes. I was finally able to speak to a woman by the name of XXXX XXXX. She told me that the additional amount was for XXXX Pay Per View fights I 'd ordered in XXXX and XXXX XXXX via remote. She asked if I remembered ordering the fights. I told her my memory of specific charges occurring six years prior was a bit ridiculous to ask about. I asked her if she could supply me with the bills for those dates and subsequent billings to show that those bills had not been paid. She told me that XXXX XXXX does not save bills for that long. I then asked if I was supposed to pay the bill and trust XXXX XXXX 's allegations with no substantiated billing. She told me she was just doing her job, and I reminded her that I too needed to do my job as a customer advocating for my own rights. I asked that she send me verification that the bill had never been paid and she said she would do what she could. In the mean time, she told me to call a direct customer service number ( XXXX ) and speak to them. I tried calling that number and the recording told me to call back during normal business hours M-F. I called again on Monday, XXXX XXXX, and this time the recording said that that number was no longer in service. I tried calling the XXXX number for XXXX and each time I said I wanted to dispute the validity of the debt, the call was either disconnected or I was placed on hold for over 40 minutes, at which point I hung up and stopped calling. Since the XXXX XXXX call, I have researched the customer complaints with XXXX and have found that dozens of people have received the same types of bills after the fact even though they did not order the Pay Per View movies or events. These billing allegations were never made until after service with XXXX was terminated by the customer. Many of them have had the money taken from their bank accounts or charged to their credit accounts. Luckily my credit card on file with XXXX XXXX had expired or this would have been the case for me, I believe. My supposed bills are more than 6 years old. Since the phone calls, I have contacted Diversified Consultants , Inc twice ( XXXX/XXXX/XXXX and XXXX/XXXX/XXXX ) by certified mail, the latter with return receipt and a copy of the first letter. The return-receipt card was never returned. I 've written them once again ( XXXX/XXXX/XXXX ) for verification and documentation that there is a valid basis for claiming that I am required to pay. They have posted the debt on my credit reports as owed with a notation " Account information disputed by consumer, meets FCRA requirements. '' This was done on XXXX/XXXX/XXXX.
Company Response: Closed with explanation

Disputed: No Timely Response

2016-03-08

Sun City, AZ

Communication tactics

Debt collection: Other (i.e. phone, health club, etc.)

Frequent or repeated calls
Company Response: Closed with explanation

Disputed: No Timely Response

2016-03-08

TX

Cont'd attempts collect debt not owed

Debt collection: Other (i.e. phone, health club, etc.)

Debt was paid
Complaint: Made several calls to XXXX customer service about not being able to return equipment. Equipment was returned and Collections Dept. said it would be removed. Debt had been removed from credit and collection agency and now has been re-reported in XXXX through Diversified Consultants INC even though XXXX removed it a second time. Spoke with billing again and agent XXXX said equipment was received and would escalate. This is the third time this statement is made. They have received the equipment and refuse to remove this. Agent provided Serial Number to verify equipment was received. # XXXX.
Company Response: Closed with explanation

Disputed: No Timely Response

2016-03-07

Billerica, MA

Cont'd attempts collect debt not owed

Debt collection: Other (i.e. phone, health club, etc.)

Debt was paid
Complaint: DIVERSIFIED CONSULTANTS Address : XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX ( XXXX ) XXXX Account Number : XXXX they are trying to collect money from that I already paid with XXXX XXXX XXXX, XXXX XXXX XXXX XXXX, XXXX XXXX XXXX, XXXX XXXX I do have a letter that the gave me and did fax it to DIVERSIFIED CONSULTANTS. I would like this removed from my credit report. if you have any questions feel free to contact me.
Company Response: Closed with explanation

Disputed: No Timely Response

2016-03-04

Tatum, NM

Cont'd attempts collect debt not owed

Debt collection: Other (i.e. phone, health club, etc.)

Debt is not mine
Complaint: at one time my daughter was on my XXXX bill i changed carriers later at some point she got her own account selling her a bunch of stuff she did n't need & could n't afford abt 6 months later i discovered sprint debiting my credit card with her debt i made them refund it also told them she was to pay her own bill she got out of a job could n't pay bill they cut it off i just found out thru credit karma a month or so ago they had turned it over for collection i do n't owe the bill if they insist i will sue them for debiting my credit card my daughter did n't have access to it the only way they could have gotten is by saving number in data base because i only used credit card when i bought something
Company Response: Closed with explanation

Disputed: No Timely Response

2016-03-03

Ormond Beach, FL

Cont'd attempts collect debt not owed

Debt collection: Other (i.e. phone, health club, etc.)

Debt was paid
Company Response: Closed with explanation

Disputed: No Timely Response

2016-03-03

Evansville, IN

Cont'd attempts collect debt not owed

Debt collection: I do not know

Debt is not mine
Company Response: Closed with explanation

Disputed: No Timely Response

2016-03-02

Silver Spring, MD

Incorrect information on credit report

Credit reporting:

Account status
Company Response: Closed with explanation

Disputed: No Timely Response

2016-03-02

Wakarusa, KS

Disclosure verification of debt

Debt collection: Other (i.e. phone, health club, etc.)

Not given enough info to verify debt
Company Response: Closed with explanation

Disputed: No Timely Response

2016-03-02

Brooklyn, NY

Disclosure verification of debt

Debt collection: Other (i.e. phone, health club, etc.)

Not given enough info to verify debt
Company Response: Closed with explanation

Disputed: No Timely Response

2016-03-01

Cont'd attempts collect debt not owed

Debt collection: Other (i.e. phone, health club, etc.)

Debt is not mine
Company Response: Closed with explanation

Disputed: No Timely Response

2016-02-25

65th Infantry, PR

Cont'd attempts collect debt not owed

Debt collection: Other (i.e. phone, health club, etc.)

Debt resulted from identity theft
Complaint: I had XXXX accounts on XXXX XXXX they were open it on XXXX XXXX 2015 ( Num. XXXX ), and XXXX XXXX 2015 ( XXXX. XXXX ), my issues are On XXXX XXXX 2015 my financial institution ( XXXX XXXX XXXX XXXX ) notified me by mail, about some irregular transactions made, on my visa card, from ( XXXX or XXXX XXXX XXXX XXXX. XXXX Authorized Retailer ), causing me problems with my credit, credit line, credit score and my piece of mine. Also I have to call the Federal Trade Commission for an identity theft problem the Ref is ( Num. XXXX ) it was made on XXXX XXXX XXXX and after several attempts trying to fix this issues with ( XXXX XXXX fraud department , XXXX XXXX customer service and XXXX XXXX XXXX XXXX , XXXX Authorized Retailer ), Since then I have not received any answer, help, assistant or information, from ( XXXX XXXX XXXX XXXX XXXX XXXX XXXX , XXXX Authorized Retailer ) via e-mail, telephone or letter informing me about the investigation or who made all those unauthorized transactions, in ( XXXX or XXXX XXXX XXXX XXXX . XXXX Authorized Retailer ) so I can take the proper security action 's, for of all of those issues, and for safety information reason and piece of mine, I had to close my XXXX accounts with them, because, I do not feel safe anymore with ( XXXX XXXX and XXXX XXXX XXXX XXXX, XXXX Authorized Retailer ) handling my information, because they can not guarantee me the security of my information as client anymore, the only response so far that I have received from XXXX was, by e-mail and by phone telling me, if I cancel those XXXX account I have to pay an early fee, because they gave me the service, so far they assigned a debt collection company, name ( Diversified Consultants , Inc. XXXX XXXX XXXX XXXX , FL XXXX ). who are harassing me by phone on different hours to bill me {$460.00} for each accounts because of my early close. Neither ( XXXX and XXXX XXXX XXXX XXXX, XXXX Authorized Retailer ) did not take in consideration the reports by phone that I have made prior to them in several occasions, trying to informing them, that my identity was used without my approval or concern, only my financial institution ( XXXX XXXX XXXX XXXX ) helped me, in this issues, not only by changing my visa card, for safety protocols they also had taken the proper safety measures about those unauthorized transactions with an investigation and follow up. I have made all in my power to make ( XXXX and XXXX XXXX XXXX XXXX, XXXX Authorized Retailer ). understand this issues, even when my financial institution ( XXXX XXXX XXXX Bank ) had return me all the money, taken from all those unauthorized transitions, ( XXXX XXXX and XXXX XXXX XXXX XXXX, XXXX Authorized Retailer ) does not understand that I was a victim from an identity theft from someone who has assess to that king of information in ( XXXX or XXXX XXXX XXXX XXXX, XXXX Authorized Retailer ), they have the information about those unauthorized transitions, I had told them, in several occasions, that I did not authorized or concern those unauthorized transactions, they have not provided me with a reasonable explanation or the minimum amount of information about who made all those unauthorized transactions or who authorized it without my approval or concern, so far they have not help or assist me in identifying those responsible so I can restore my credit, credit line, credit score and my piece of mine. I must say that I have never have had any problems with my visa card before, not until I open my XXXX accounts with ( XXXX XXXX and XXXX XXXX XXXX XXXX, XXXX Authorized Retailer ). I am summiting the document, that include in detail the unauthorized transactions and the step taken so far, from my financial institution ( XXXX XXXX XXXX XXXX ).
Company Response: Closed with explanation

Disputed: No Timely Response

2016-02-25

Portland, OR

Disclosure verification of debt

Debt collection: Other (i.e. phone, health club, etc.)

Right to dispute notice not received
Complaint: I was contacted once on XXXX/XXXX/XXXX by Diversified Collections Inc about a debt of {$98.00} that I do not owe. Supposedly the company that they told me i owed the debt was XXXX XXXX. I cancelled my account with XXXX on XXXX/XXXX/XXXX and they still billed me for XXXX XXXX which i paid on XXXX/XXXX/XXXX for {$31.00} I have called XXXX and they have not replied to my phone calls. I have already overpaid them {$31.00} for XXXX service they billed me which I didnt have. I need this to be taken further and taken off my credit report. -- Thank you very much-
Company Response: Closed with explanation

Disputed: No Timely Response

2016-02-25

IN

Cont'd attempts collect debt not owed

Debt collection: Other (i.e. phone, health club, etc.)

Debt was paid
Complaint: The debt in question is from XXXX XXXX. They sold the debt to Diversified Consultant Incorporated. This debt was settled by XXXX XXXX ph # XXXX in which correspondence was mailed to me advising the money paid satisfied the debt in full. I am now receiving a statement from XXXX XXXX on behalf of Direct TV for the amount that was supposed to be adjusted due to the settlement. I have in my possession all correspondence. Additionally I have contacted XXXX XXXX where they have advised they do not know who Diversified Consultant Incorporated is. Please advise where I can submit this documentation in order to support their falsified documentation in order to support their falsified settlement. The balance they are trying to recover is invalid.
Company Response: Closed with explanation

Disputed: No Timely Response

2016-02-24

Charbonneau, OR

Communication tactics

Debt collection: Other (i.e. phone, health club, etc.)

Frequent or repeated calls
Company Response: Closed with explanation

Disputed: No Timely Response

2016-02-24

Brooklyn, NY

Communication tactics

Debt collection: Other (i.e. phone, health club, etc.)

Frequent or repeated calls
Company Response: Closed with explanation

Disputed: No Timely Response

2016-02-24

Jacksonville, FL

Cont'd attempts collect debt not owed

Debt collection: Other (i.e. phone, health club, etc.)

Debt is not mine
Complaint: I have call and asked this Collection Agency, Diversified Consultant to remove a collection of {$170.00} from XXXX XXXX XXXX they claim they have the authority to collect. The first time I called they could n't find that I owed a debt and the second time I called they told me that they had an account but my Social Security Number did n't match the XXXX they had on the account. This is not my debt I have never had any type of service with XXXX XXXX XXXX. I asked for a verification of the debt and ended up talking with a Supervisor named XXXX XXXX direct phone # XXXX. XXXX was very helpful and informed me that the Social Security # associated with this collection account was different than mine.He said they would remove/delete this collection from all XXXX of the Credit Reporting Agencies XXXX, XXXX and XXXX XXXX if I would fax them some information. He instructed me to fax front page of my Credit Report and the page showing the Collection Account. In addition to fax a copy of my Driver Licence and Social Security Card. I complied and faxed those items he listed to the fax number he gave me XXXX. That phone number is not a fax number but goes to a vice mail box message. I have called Diversified Consultant XXXX more time to confirm the fax number and was told both times that is the correct fax number. I ask them to call the number from a phone and it goes to a voice message. I am frustrated!
Company Response: Closed with explanation

Disputed: No Timely Response

2016-02-24

Pinellas Park, FL

Disclosure verification of debt

Debt collection: I do not know

Not given enough info to verify debt
Complaint: I have an account on my credit who I do n't know which company this debt collection his. I want this to be removed from my credit. I would like to get more info about this bill, did n't recognize the company.
Company Response: Closed with explanation

Disputed: No Timely Response

2016-02-24

Onalaska, WI

Cont'd attempts collect debt not owed

Debt collection: Other (i.e. phone, health club, etc.)

Debt was paid
Company Response: Closed with explanation

Disputed: No Timely Response

2016-02-22

Ft Lauderdale, FL

False statements or representation

Debt collection: Other (i.e. phone, health club, etc.)

Attempted to collect wrong amount
Company Response: Closed with explanation

Disputed: No Timely Response