Ditech Financial LLC

2017-04-26

Spfld, OH

Incorrect information on your report

Mortgage: FHA mortgage

Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2017-04-26

Newark, DE

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response

2017-04-25

Three Bridges, NJ

Trouble during payment process

Mortgage: Conventional home mortgage

Complaint: My original mortgage was XXXX XXXX sold to XXXX XXXX XXXX then Green tree and now Ditech. This issues has been going on since XXXX . Were they constantly send me statements that I owe them payments and always different amount owed. I have given them bank statements showing payments I have made payment, i have even sent them there online statements showing the payments cashed. They agree with me that payments have been made and leave me alone for XXXX months and start again. Recen tly Ditech state s again I owe them now {$24000.00} for mortgage not paid I have not missed a payment I call them and they say they have record of me paying and see how its been applied wrong but nothing is done. They continue to threaten me with foreclosure and send me modification loan that is for higher rate and more money. For the month of XXXX XXXX they sent my payment back refusing to take payment.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2017-04-25

NY

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Complaint: It is with great disappointment and sincerity that I approac hed Ditech Financial to c onsider my request. I had requested a work out plan that was affordable. Our struggling began in 2015 when my husband lost his job and I was the only one brin ging in income. For a family of XXXX . .My husband did everything to find a job. This could not had happened at a worst time. we had a reduction of income and increased expense s.. Ditech provide d a trial period. However, I made my first two payments and when I went to pay my third payment they because I made after the first Ditech will not accept it. I desperately ask they allow me the chance to keep my home ..I have small children. I am also certain that our financial situation will improve for my uncle is now contributing for he is home with us.. I am begin for a chance. Please review our situation, our financial and adjust our mortgage payment to an affordable level. I hope and pray Ditech considers my request.
Company Response: Company believes the complaint is the result of a misunderstanding Closed with explanation

Timely Response

2017-04-25

Garrett Park, MD

Trouble during payment process

Mortgage: Home equity loan or line of credit (HELOC)

Complaint: I am requesting you open an investigation on Ditech Financial LLC that used to be GREEN TREE LLC for the following reasons. I have sent numerous Fax letters requesting documentation of who the actual note holder of my mortgage. They have failed to provide me with the information .I have enclosed one of the fax letters I sent to Ditech Financial LLC in regards to this matter.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2017-04-25

Nyc, NY

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Complaint: Please consider this correspondence to be formal notice that your company failed to provide the required notice of additional required documents within five ( 5 ) business days in violation of Regulation X, 12 C.F.R. 1024.41 ( b ) ( 2 ) ( B ). Therefore, this client 's application was entitled to be treated as facially complete pursuant to Regulation X, 12 C.F.R. 1024.41 ( c ) ( iv ). The loss mitigation package was provided to your office on XXXX / XXXX / 2017 - On XXXX XXXX we left a message for the lender requesting an update to the review - And again on XXXX XXXX - On XXXX XXXX we were able to get in contact with XXXX ID # XXXX - We were advised by XXXX of the docs needed for the review - he advised that if the missing items could be provided the same day that he would enter a request for the FC to be postponed. this has not been done and we are requesting a postponement of the FC for the review to be completed.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2017-04-25

MI

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Complaint: On X/XX/2017 a complete Loss mitigation package was submitted to the lender - On XX/XX/2017 the package was denied review due to a sale date being 9 days away. The loan modification package was then sent to the lender again on X/X/17 - The sale date was postponed until X/X/17 - again on X/XX/17 we were advised the package was not received so it was refaxed again for review - We feel that the lender is still refusing to review this clients file and docs being submitted since they were received initially on X/X/17 and denied due to a sale date - the lender has failed to evaluate this borrower for all loss mitigation options available in violation of Regulatio n X, 12 C.F.R. 1024.41 ( c ) ( 1 ) ( i ).
Company Response: Closed with explanation

Timely Response

2017-04-25

Mabank, TX

Applying for a mortgage or refinancing an existing mortgage

Mortgage: Conventional home mortgage

Complaint: On XXXX / XXXX / XXXX our current mortgage company Ditech Financial LLC violated the ACH terms and conditions we had agreed to by withdrawing XXXX XXXX XXXX XXXX monthly mortgage payment on XXXX / XXXX / XXXX INSTEAD OF XXXX XXXX causing our financial bank account to overdraft and acquire a OVERDRAFT FEE of - {$30.00} on XXXX / XXXX / XXXX . I immediately calle d Ditech and questione d them about this unauthorized transaction, terminated ACH service and demanded a refund of {$30.00} they asked me to provide a bank statement showing the transaction and so I did on XXXX / XXXX / XXXX . And I have all receipts. On XXXX / XXXX / XXXX I called Ditech again to solve this issue I asked them to refund the {$30.00} they caused my bank to originate. The Ditech employee agreed and asked me if i wanted a check or a credit on our account i asked for a check and so she said it would be mailed to me in 15 days, after waiting and waiting I called Ditech again and was told the same thing, but I did not received anything in the mail. As of XXXX this issue is still ongoing they are now refusing to refund me the - {$30.00} charge they caused my bank to charge me. Recently they even had the audacity to tell me that MY BANK PAID MY MORTGAGE ON XXXX / XXXX / XXXX , my bank does not decide who and when to pay! Never heard of such thing. They took it out!
Company Response: Company believes complaint is the result of an isolated error Closed with explanation

Timely Response

2017-04-25

Jefferson, OH

Struggling to pay mortgage

Mortgage: Other type of mortgage

Company Response: Closed with explanation

Timely Response

2017-04-25

Rockaway Beach, NY

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Complaint: the lender initiated foreclosure within the early intervention period in violation of Regulation X, 12 C.F.R. 1024.41 ( f ). the lender also failed to provide our client with a Post-Foreclosure Referral Notice in violation of 12 C.F.R. 1024.39 ( b ) - A QWR was also submitted to the lender on X/XX/17 and we request a response to this prior to proceeding to a FC sale date of X/X/17
Company Response: Closed with explanation

Timely Response

2017-04-25

Coventry, RI

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response

2017-04-25

Sacramento, CA

Struggling to pay mortgage

Mortgage: Other type of mortgage

Company Response: Closed with explanation

Timely Response

2017-04-25

Philadelphia, PA

Trouble during payment process

Mortgage: Conventional home mortgage

Complaint: I am writing due to the continual harassing actions forged against me that have only become worse after my last attempt for assistance from CFPB in this gross and premeditated matter against me. I have always paid on or before the XXXX of the month as my payment history shows and am writing you on XXXX / XXXX / XXXX . I always pay over the requested {$930.00}, paying {$1000.00}. each month. With that said, and because I have already written CFPB of the unwarranted harassment directed toward me, I have now received a Notice of Default letter. First, I am not 30 days late for XXXX 's payment. In the Notice of Default letter, Ditech has added the month of XXXX 's payment. Second, Ditech sent the letter which includes that I have several hundred " over paid '' dollars on my account that are listed as " unapplied funds ''. So I have an over payment that is sitting in " unapplied funds '' of several hundred dollars AND a Default notice for a payment that is not 30 days late ... PLUS the next month 's payment that is not due til the XXXX of XXXX , next month? To add insult to injury I consistently receive monthly bills that are " ballooned '' to reflect 2 and 3 months at a time therefore the monthly statements do not equal the harassing letters sent. Finally, I know when I pay this amount off, I feel I have no choice, .... next month, the same harassment, the same demanding letters, the same threats to pay unwarranted monies will continue ... XXXX as they threaten to attempt to take my home. All this and I have consistently paid Ditech not just the monthly {$930.00} but {$1000.00}. each month ... .consistently.
Company Response: Closed with explanation

Timely Response

2017-04-25

Itasca, IL

Applying for a mortgage or refinancing an existing mortgage

Mortgage: Conventional home mortgage

Complaint: We were offered a home loan modification by Ditech. W e 've been waiting for the paperwork from them for 4 months. Every time we call to ask when we are going to get the paperwork they make up some excuse saying there is a glitch in the system that needs to be fixed. We have been making our payments and yet they reported that we have n't been and ou r credit score i s down to XXXX . Now no other mortgage company will refinance us because of our credit score and Ditech wo n't update our records so we are stuck and do n't know what to do. They wo n't send us the paperwork to finish our modification and wo n't fix our credit score and update our records that we have been making our payments. We are stuck.
Company Response: Company believes complaint is the result of an isolated error Closed with explanation

Timely Response

2017-04-24

Cape Coral, FL

Trouble during payment process

Mortgage: Conventional home mortgage

Company Response: Company believes the complaint is the result of a misunderstanding Closed with explanation

Timely Response

2017-04-24

Watkins, CO

Trouble during payment process

Mortgage: Conventional home mortgage

Complaint: XXXX XXXX XXXX F.T.C. RE : Ditech Mortgage Acc t # : XXXX This request is for verification of funds received accredited to account. On XXXX XXXX XXXX , a Certified Letter with return signature card, was sent to Ditech. Enclosed were several money orders totaling {$14000.00 } ( letter available ). Instructions included crediting principle on Acct # : XXXX , forwarding an updated statement and overdue XXXX Mortgage Interest Statement. If notification was not received by the XXXX XXXX , or twenty-f our da ys after this certified mailing, a formal complaint with th e F.T.C., for b reech of contract would be file d. ( Card rec eived signed at delivery. Tracking Number : XXXX . ) No notifications have been received to date. No emails or phone calls . Ditech ha s all necessary contact information concerning this account. Every week 2-3 emails arrive offering refinancing. Many previous phone conversations have been re ceived and recorded concerning Ditechs attempt to collect late fees, even after receiving Certified mail days earlier. ALL phone calls are recorded without exception or notification. This procedure is acceptable pursuant to Colo. Rev. Stat. Ann. 18-9-303 ( 1 ). Will not accept the tired excuse of returned mail. Mail has been received daily at this address since XXXX . The USPS po stman, who I know personally, guarantees me there has been no mail fro m Ditech. They simply do not send mail. In that case, Ditech should send out all correspondence certified mail. Will not accept the lame excuse : Everything is on our website. In that case they have all the information necessary to credit this account and relay pertinent information of transactions. Initially I tried to log on to Ditechs website to establish an accoun t. The site responded with a # 404. The 1-800 help number was no longer in servic e. ( The recording of the recorded message is available ). The email contact form was never replied to. ( copy available ) NOTE : In all fairness, I no longer go to company websites. Countless hours have been wasted trying to enter passwords. Even if the correct one is entered, a new one has to be letters, numbers, uppercase, lowercase or symbols. Credit cards, after entering the correct password, will only allow access by texting a special code. Thanks to XXXX , XXXX , XXXX , credit cards, banks, medical, etc., Finally, after trying to log on to a cable provider with no success, I went to the office to pay an invoice. Asking for assistance in establishing an acceptable password, the customer service lady gave me a number. Standing right in front of her, I called a help desk half-a-world away, in XXXX . With no computer access we never completed a password. Ive never again been on that companies website. If the invoice is not in the mail it will not be paid. Because there has been no monthly mortgage statements received since XXXX XXXX , each payment t o Ditech must be sent certified mail, to prevent their constant attempts of fraud and extortion. An accompanying notice clearly states no monthly mortgage payment coupon received. A charge of {$55.00} is applied for certified mail. USPS D UE XXXX XXXX Tracking Number : XXXX {$55.00} XXXX XXXX Tracking Number : XXXX {$55.00} XXXX XXXX Tracking Number : XXXX {$55.00} XXXX XXXX Tracking Number : XXXX {$55.00} XXXX XXXX Tracking Number : XXXX {$55.00} XXXX XXXX Tracking Number : XXXX {$55.00} XXXX XXXX XXXX Tracking Number : XXXX {$55.00} XXXX XXXX XXXX Tracking Number : XXXX {$55.00} XXXX XXXX XXXX Tracking Number : XXXX no fee XXXX XXXX XXXX Tracking Number : XXXX no fee XXXX XXXX XXXX Tracking Number : XXXX no fee TOTAL FEES DUE {$440.00} In summary, the monies received by certified mail must be accredited to Acct # XXXX . Any and all fees reversed and current statement received, reflecting credits. Overdue XXXX Mortgage Interest Statement and Certified mailing fees of {$440.00} due and payable. Ultimately, Ditechs mortgage license should be revoked immediately. Their incompetency is astounding and a disgrace to the industry. Sincerely, XXXX XXXX Cc : XXXX XXXX , XXXX XXXX XXXX XXXX XXXX XXXX
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2017-04-24

Reno, TX

Trouble during payment process

Mortgage: Conventional home mortgage

Complaint: This compan y ( Ditech ) to ok over my mortgage loan and t he 1st paym ent was due XXXX / XXXX / XXXX . All monthly payments have been made when the statements were received. All was going w ell ( one statement per month ) until XXXX XXXX when I began receiving more tha n one billing s tatement per month, sometimes as many a s three per month, which were all paid when received. All billing statements came with identical paperwork, stating amount due, a return coupon stating " detach + return with payment '' and return envelope. I contacte d Ditech and they advised they would fix the problem. I do not recall when I contacted them or to whom I spoke to, perhaps a year ago. I incorrectly assumed the issue was resolved. On XXXX XXXX , XXXX I received a notice to send an additional amount to adjust an escrow deficiency or my payment would be increased. I did so, but I received another statem ent ( XXXX / XXXX / XXXX ) no t reflecting this change. I contacted the company aga in ( XXXX / XXXX / XXXX ) to m ention the multiple monthly statements and why the increase in payment amount. I also requested a written statement confirming the due date of my next payment. On XXXX / XXXX / XXXX I received another billing statement with only a slight increase in original payment, but not the " same '' amount as mentioned in the request to keep my original payment the same. Not once in the twenty-eight mortgage payments made, did I ever indicate I was sending additional funds to be applied to my mortgage loan principal or interest.
Company Response: Company believes the complaint is the result of a misunderstanding Closed with explanation

Timely Response

2017-04-24

Bay Shore, NY

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response

2017-04-24

Federal Way, WA

Trouble during payment process

Mortgage: Conventional home mortgage

Complaint: I received a letter indicating that my adjustable rate mortgage will be going up. This is appropriate. However I did a little research and found that they calculated the new loan rate incorrectly. The rate should be based on 1 yea r XXXX XXXX of fered rate plus a margin of 2.25 % . ( Rounding up to the next 1/8 % ). The 1 year XXXX XXXX offered rate on the date of the letter was XXXX plus 2.25 % would bring the rate to 4.0 % after rounding it up. The letter indicated that the new rate is 4.125 %. Ditech used the incorrect rate on the calculation and I suspect that since they have purchased this loan that it is standard for them to edge the rates up on all of it 's customers.
Company Response: Closed with explanation

Timely Response

2017-04-24

Weston, CT

Trouble during payment process

Mortgage: Conventional home mortgage

Company Response: Company believes complaint is the result of an isolated error Closed with explanation

Timely Response

2017-04-24

Philadelphia, PA

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Complaint: Our loan was originated on XXXX XXXX , XXXX , with XXXX XXXX and XXXX XXXX , our loan was to be underwritten as a low fixed rate loan which would be fixed at a 4 %, which was switched at closing to a 7 %. This rate created a significant increase in the overall mortgage for many years to come. XXXX XXXX sold our loan to XXXX just before the housing market crashed. Once the market crashed in XXXX , our equity had dropped so severely that no bank would refinance our loan from a 7 %, although we had very good credit scores. We financially forged onward and continued making our payments faithfully until XXXX , when I lost my job as an educator. I have been defending our interest in the subject property since our loan was being serviced by XXXX XXXX XXXX ( XXXX ) i n XXXX . XXXX , considered our family for modification however our payments remained still too high, and did not help in overcoming our hardship. Please note that on XXXX XXXX , XXXX , bailout bill created TARP, the Troubled Asset Recovery Program. The U.S. Treasury spent XXXX XXXX to buy preferred stock in XXXX banks that were too big to fail. Due to the fact that XXXX , took TARP, money from the government which was ultimately mishandled by XXXX . XXXX , was supposed to aid homeowners such as qualifying families such as ours. In particularly a loan which carried heavy negative Loan to Value ( LTV ) r esults, as indicated in to broker price opinion ( BPO ) completed by XXXX , at the time. However, XXXX , approved us for loan modification assistance and our interest rate was reduced from 7 % to 5 %, although the modification placed all of our late payments to the back of the loan. The reduction in rate was too minimal and only effected our overall payments in the least bit. We do not feel that the loan modification followed the correct guidelines for HAMP, and they were not estimated based on broker price opinions ( BPO ) findings at the time, but rather the outstanding loan amounts during the delinquency in XXXX . At no point did XXXX , attempt to defer any of our loan amounts in order to achieve the 31 % threshold of our gross income at the time, nor did XXXX adhere to HAMP guidelines. 31 % of your total gross monthly income. At the time our gross income was {$ XXXX }, which would equate to payments of approximately {$680.00}, taxes and insurance included under HAMP. We were threatened that if we did not accept the loan modification offer our hoe would be sold. Furthermore, XXXX , was sanctioned by the Federal government, they were fined and also forced to pay restitution duties assigned under the terms of th e National Mortgage Settlement ( NMS ) o f XXXX . XXXX , was sued for not following the terms and conditions from to assist struggling homeowners by acceptance of mortgage Bailout. XXXX , was essentially found guilty of misguiding, mishandling homeowners during the modification process, foreclosing while trial payments were being made as well as refusing to follow the underwriting guidelines under HAMP, etc. and a multitude of issues surrounding mishandling monies accepted from TARP. In XXXX , Greentree ( GT ) began increasing my escrow balance significantly with no explanation nor warning to the amount of {$2200.00} per year. Once this increase was made by GT, my payments went up to {$850.00}. They also placed a force-placed insurance policy on my loan although I had an active hazard insurance policy in place with my own carrier. This force-placed policy increased my mortgage payments by more than {$1000.00}. At the beginning of XXXX we received notification that our property tax would increase to {$990.00} per year, not {$2200.00}, as reflected by GT. My loan was transferred from XXXX , and was serviced by GreenTree in XXXX and Effective XXXX XXXX , XXXX , Greentree Servicing and Dietech Mortgage Corp., Both companies are owned by XXXX XXXX XXXX XXXX combined. I also feel that our loan was sold and or transferred to XXXX , in an attempt to avoid offering our family any benefits resulting from the NMS. The qualifying income, and XXXX reports from the XXXX modification review process will reveal the truth of the matter, BAC, has avoided responding to previous inquires surrounding this subject matter. Payments although reduced, the reduction in payments were not consistent with negative values and remand to be a burden after the modification was completed. Greentree Servicing and Dietech Mortgage Corp, have also made false claims, that proof of service was attempted multiple times at my property residence. They went on to violate the fair debt collect ions act ( FDCPA ), by knocking on our neighbors doors asking them to give a message to me regarding our personal business matters. Personal information was disclosed during this contacts with my neighbors. These individuals have signed affidavit statements to this effect and please note that these were not authorized parties to my loan. The FDCPA ( 15 U.S.C. 1692 to 1692p ) req uires that a collection agency make certain disclosures and prohibits the collector from engaging in many kinds of abusive or deceptive behavior. Furthermore Im a stay at home mom and Im always home. Currently, we are fighting against a foreclosure judgement whic h Greentree Servicing and Dietech Mortgage Corp, are attempting to gain via the judicial foreclosure process in our state. We are considering filing a civil lawsuit on this matter.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2017-04-21

Philadelphia, PA

Loan modification,collection,foreclosure

Mortgage: Conventional fixed mortgage

Complaint: XXXX XXXX XXXX XXXX XXXX XXXX , XXXX Loan # XXXX To Whom It May Concern : I reside at the property listed above, which is my primary residence. I 'm experience difficulty with financing and the loan company of following through with hardship, I submitted a resident application mortgage included my Documents and pay stubs, on XXXX XXXX ,2017 which I received a denial letter on XXXX XXXX 2017, Bas e ' on the income was receiving was to high basically I made too much they quoted. On XXXX XXXX 2017 I g ot a phone call from my job explaining to me that the company I was contracting for did not extend my contract and I was now out of a job, but was grateful to gain another job for less money, So I reapplied another resident application to Ditech again with the standard documentation they needed on XXXX XXXX 2017, I r eceived a letter in the mail stating that they did n't get the income documentation part, I called ditech and explain to the customer service rep that I just started a new job and I do n't get a paystub or letter of employment not just yet but I do have my Proof of my XXXX documentation that show the amount I get a month of XXXX a month, they understood and told me to submit the document to them, On XXXX XXXX 2017 I calle d Ditech on XXXX to check the status and yet again it was denied I ask how did they determine the status they replied base on my XXXX and paystubs I never send them any paystub, so I was declined base off a faults information before I could explain it the situation they over talk me and hung up I waited on XXXX XXXX 2017, and called Ditech back and got another customer service rep and I explain to her about the denial letter and she told me to write them appeal letter explaining everything I just explain to her and fax it over which I did submit the letter including a copy of proof of XXXX and my start date, rate and hours of my now employment .I waited fo r 48 h our and called back on XXXX XXXX 2017 to check on the status of my appeal and the customer service rep told me that my the appeal was denied I ask why he said I did n't have no rights to appeal thank and bye and now all I get is a answering machine now. Please review my application I do n't believe I was reviewed for a loan Mortification properly. I am schedule for sheriff sale XXXX XXXX , 2017 Thank you for just take the time to read this, hopefully I can hear back from you, my Phone number XXXX if you have any questions.. . Sincerely Yours
Company Response: Company believes complaint is the result of an isolated error Closed with explanation

Disputed: No Timely Response

2017-04-21

Walnut Shade, MO

Application, originator, mortgage broker

Mortgage: Conventional fixed mortgage

Complaint: On X/X/17 I was approved by XXXX XXXX to refinance my first mortgage with them. It was just a straight refinance of my balance. I have a second mortgage held by XXXX . XXXX faxed them the subordination paperwork on X/X/17 and several days later they told XXXX that XXXX of the forms were not legiable. XXXX re-sent the forms again and a few days later, the got the same response. XXXX also sent the forms via email and they claimed they could n't read the email. I along with XXXX have contacte d Ditect n umerous times and they keep giving the same response about not being able to read the forms nor the email. I have lost count how many times XXXX has faxed or emailed them the forms with the same response. I called Ditech on X/XX/17 and asked to speak with a supervisor and they claimed one was not available and they would call me back. As of X/XX/17 no one has contacted me. I called them on X/XX/17 and asked to speak with someone in the subordination department and they are telling me that they have no phones there and the only way to contact them is by fax. This fiasco had been going on for over a month and I am sure that Ditech is just giving me the runaround and hope I just go away. This refinance is a HARP refinance and according to XXXX they have never had a problem getting the subordination done by any other companies. I really need help with getting this done before I lose my low interest rate.
Company Response: Closed with explanation

Disputed: No Timely Response

2017-04-21

Bearsdale, IL

False statements or representation

Debt collection: Mortgage

Attempted to collect wrong amount
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response

2017-04-21

Fort Lauderdale, FL

Loan servicing, payments, escrow account

Mortgage: Other mortgage

Company Response: Company believes the complaint is the result of a misunderstanding Closed with explanation

Disputed: No Timely Response