Comerica

2016-02-23

Concord, NH

Using a debit or ATM card

Bank account or service: Other bank product/service

Company Response: Closed with explanation

Disputed: No Timely Response

2016-02-22

Houston, TX

Fees

Prepaid card: General purpose card

Company Response: Closed with explanation

Disputed: Yes Timely Response

2016-02-22

Baltimore, MD

Transaction issue

Credit card:

Company Response: Closed with explanation

Disputed: No Timely Response

2016-02-20

Houston, TX

Making/receiving payments, sending money

Bank account or service: Checking account

Complaint: XXXX XXXX XXXX added an unknown female to my auto policy which cause my Comerica checking account to be overdrawn for XXXX from XXXX I regularly pay, I have been trying to contact Comerica bank to try stop that unauthorized payment and nobody is there to assist me, only automated menus, when I select transactions it says to call Monday to Friday. it is inadmissible they do n't have anyone that can assist me with unauthorized charges to my checking account which is overdrawn because of this charge, if they are federally insured they should have someone person to assist on this matter, unauthorized charges just do n't happens Monday to Friday XXXX to XXXX.
Company Response: Closed with monetary relief

Disputed: No Timely Response

2016-02-16

Flowerfield, IL

Deposits and withdrawals

Bank account or service: (CD) Certificate of deposit

Company Response: Closed with monetary relief

Disputed: No Timely Response

2016-02-16

Lathrup Village, MI

Deposits and withdrawals

Bank account or service: Checking account

Company Response: Closed with explanation

Disputed: No Timely Response

2016-02-16

Dallas, TX

Other transaction issues

Money transfers: International money transfer

Company Response: Closed with explanation

Disputed: No Timely Response

2016-02-16

Ridley Park, PA

Identity theft / Fraud / Embezzlement

Credit card:

Complaint: My entire wallet was stolen in XXXX 2015 and many of my credit cards were used. One of them was my child support credit card, XXXX, which they used {$550.00}. I have sent all the requested information, police report and they are saying the status is " fair hearing '' which means they can take as long as they want to resolve matter. I provided the company with all the requested information and there is no reason they should be holding my monies.
Company Response: Closed with explanation

Disputed: No Timely Response

2016-02-15

Atlanta, GA

Identity theft / Fraud / Embezzlement

Credit card:

Complaint: On XXXX/XXXX/16, my XXXX XXXX benefits in the amount was STOLEN by someone using my personal information. Direct Express changed by address on XXXX/XXXX/16 at XXXX XXXX. to an address in XXXX, XXXX. I 've never been nor lived in XXXX, XXXX. XXXX seperate trips were made to an ATM in XXXX XXXX, XXXX and my account was DRAINED. I 've been back and forth witth Direct Express on NUMEROUS occassions to no avail. XXXX/XXXX/16, I went to SSA and did the XXXX. process required by Direct Express. When I called Direct Express back on XX/XX/1216, they said SSA had n't given them the information. I know that 's not true because the CSR at SSA did it while I was at her window. Direct Express is n't a reputable company to handle people 's SSA benefits. They 're not XXXX accredited, have a F rating and over XXXX complaints on XXXX. Direct Express has a vast history of fraudulent activity regarding SSI and XXXX benefits. I 've filed complaints with the FTC and XXXX of XXXX. I 'm not backing down because this is my money ; money I worked hard for and I want every penny back. Also, I 've been in touch with someone from Comerica Bank. They 're no better than Direct Express. There should be action taken against this company because they are not safeguarding our SSA benefits.
Company Response: Closed with monetary relief

Disputed: No Timely Response

2016-02-12

Grandville, MI

Account opening, closing, or management

Bank account or service: Checking account

Company Response: Closed with explanation

Disputed: No Timely Response

2016-02-11

Las Vegas, NV

Fraud or scam

Prepaid card: Government benefit payment card

Company Response: Closed with explanation

Disputed: Yes Timely Response

2016-02-11

MI

Using a debit or ATM card

Bank account or service: Other bank product/service

Complaint: I 've had a Direct Express Debit ( MC ) Card for 2 1/2 years ( only VA & SS benefits can be deposited on this card ). On XXXX XXXX, XXXX, my card was hacked and {$1000.00} was removed. I informed the card Fraud Div. of this on XXXX XXXX, XXXX, immediately after learning of this incident. And, I immediately returned the fraud papers ( the same day ), they sent to me to fill out. I was told ( via phone call ), they would deposit the lost money to my card upon receiving my returned fraud papers, which happened many weeks ago. To date ( XX/XX/XXXX ), the money has not been returned to my account.
Company Response: Closed with monetary relief

Disputed: No Timely Response

2016-02-10

Hayward, CA

Account opening, closing, or management

Bank account or service: Checking account

Company Response: Closed with explanation

Disputed: No Timely Response

2016-02-09

Nyc, NY

Unauthorized transactions/trans. issues

Prepaid card: Government benefit payment card

Complaint: Hello! My name is XXXX XXXX and I put in a complaint with Direct Express where I receive my SSI deposit, in reference to unauthorized transactions on my card. this dispute was entered on XXXX XXXX, XXXX. They were suppose to send me documents to fill out to finalize the dispute. After not receiving them within a months time I called them back. They had to resend the documents for me to fill out to finalize the dispute. Initially they told me it would take up to 45-90 days to complete the investigation. in which should have started from XXXX XXXX, XXXX. After waiting the 90 days and speaking with several representatives assuring me that I would have my money back with 90 days. I called them back today XXXX XXXX, XXXX to find out why I have yet to receive my funds back and they tell me the XXXX starts from XX/XX/XXXX when they received the paper work back and not when I initially entered the dispute. I am a disable person with limited ability and receives only SSI to take care of my daily living. I need my money back and can not now wait another XXXX to catch up on back bills that was paid due to these unauthorized transactions. Can you please help out with this matter? It seems like they are giving me the run around, and is not trying to refund my money.
Company Response: Closed with explanation

Disputed: No Timely Response

2016-02-09

Bedford Park, IL

Using a debit or ATM card

Bank account or service: Other bank product/service

Complaint: RIP OFF AND FRAUD COMPLAINT. Message : Complaint # XXXX. Copy of my complaint to XXXX. and FTC. XXXX XXXX XXXX cancel the ACH services and Directed me to ENROLL for my Social Security Bennefit Payment with XXXX who latter asked me to Register with Direct Express Card Payment Processing Services . I did Enroll since XXXX XXXX, 2015. ATM card was issued for me on XXXX XXXX 2015. Up to date, I did not get the ATM Card. It was never mailed to me. But my Benefit payment was been Sat Upon, starting from XXXX 2015. Now they have my XXXX, XXXX, XXXX AND XXXX Payment without me being able to access my money for four Months. My Family is Starving and has no money for Food since. My Small Children are the Victims of this wicked act.I have Cancelled my Business with them, but access to my money with them remained a misery. i need my money to feed my little children and myself. Please Help me somebody. Desired Settlement : Refund My Benefit Money for 4 Months, Namely XXXX, XXXX, XXXX and XXXX is to be SENT to Me Either on a replacement CARD or By Check in my Name to be sent to my address at the XXXX XXXX XXXX, XXXX XXXX. XXXX XXXX XXXX XXXX. XXXX XXXX. XXXX. XXXX XXXX for the 4 Months, to be sent to Me Please. I am contacting you to see if you can help me recover a 4 Month Payment recieved by this company. But refused to furnish the Payment to me since last year. All efforts to get this {$350.00} x XXXX = {$1000.00}. in Total proved abortive. The company is named : Direct Express Card. Phone # XXXX and XXXX. Cust.Support XXXX. Social Security Bennefit Payments For Me.. This company collected 4 months of my money without giving me the money up till date. Can you collect this money for me Please? I am corrently in XXXX. XXXX My Phone # XXXX XXXX and XXXX. This company address is XXXX XXXX, XXXX XXXX, XXXX XXXX Email : if it is working is XXXXXXXXXXXX Please let me know if you can assist or Direct me to Who can help with this information given to them. thanks. This is done to many more People too. This wicked practice has to STOP on SENIOR CITIZEN. Thanks.
Company Response: Closed with explanation

Disputed: No Timely Response

2016-02-09

Houston Lake, MO

Unauthorized transactions/trans. issues

Prepaid card: Government benefit payment card

Company Response: Closed with monetary relief

Disputed: No Timely Response

2016-02-05

Saint Louis, MO

Managing, opening, or closing account

Prepaid card: Government benefit payment card

Company Response: Closed with monetary relief

Disputed: No Timely Response

2016-02-04

Gloucester City, NJ

Overdraft, savings or rewards features

Prepaid card: Government benefit payment card

Company Response: Closed with monetary relief

Disputed: No Timely Response

2016-02-04

TX

Other

Credit card:

Complaint: I WENT ON XX/XX/2016 TO THE ATM MACHINE IN XXXX TX AND I RECIEVE FROM SOCIAL SECURITY {$750.00} A MONTH THE ATM LET ME DO ONE TRANACTION ON MY CARD WHICH COST ME {$300.00} I TRIED TO DO ANOTHER TRANACTION ON MY CARD AND THE ATM DENIED THE TRANSACTION WHEN I GOT HOME I CHECKED MY CARD AGAIN ALL I HAD ON IT WAS {$150.00} LEFT ON MY CARD. WHEN IT SHOULD HAVE BEEN CLOSE TO {$300.00} LEFT OVER FOR A TOTAL OF {$450.00}. ALL I WANT IS THE REST OF MY MONEY FROM DIRECT EXPRESS.
Company Response: Closed with explanation

Disputed: No Timely Response

2016-02-03

Magnolia, TX

Deposits and withdrawals

Bank account or service: Other bank product/service

Company Response: Closed with explanation

Disputed: No Timely Response

2016-02-03

Millville, CA

Using a debit or ATM card

Bank account or service: Checking account

Complaint: I used my DirectExpress card at an ATM near my house, and subsequently lost it. When I sought help from an advocate to resolve the issues of fraudulent charges made to my account, I have encountered nothing but terrible customer service, or complete lack of service altogether. The institution refused to reimburse my fraudulent charges in a timely way, ( or at all to date ) they refused to speak to my authorized advocate who I enlisted to help me. The institution was often difficult to reach by phone and then would not answer my call. The paperwork associated with making a fraud claim was completed in a timely and thorough manner, and within a few days, they rejected my fraud claim and did not provide any documentation to validate their findings. I have since tried to contact customer service and have only reached a recording explaining to call back at another time.
Company Response: Closed with explanation

Disputed: Yes Timely Response

2016-02-01

Weston, ID

Deposits and withdrawals

Bank account or service: Checking account

Company Response: Closed with explanation

Disputed: No Timely Response

2016-02-01

Cape Vincent, NY

Fraud or scam

Prepaid card: Government benefit payment card

Company Response: Closed with explanation

Disputed: Yes Timely Response

2016-01-30

San Diego, CA

Deposits and withdrawals

Bank account or service: Checking account

Complaint: I have a checking account with Comerica Bank for many years. On XXXX XXXX of 2016 I deposited {$4000.00} into my account, the deposit was in the form of XXXX money orders of {$1000.00} each. As usual I received a receipt of {$4000.00} deposited into my account. I monitor my account online at Comerica Online Banking. Comerica Bank online banking indicate that my account after clearing certain payments, my account ended with a positive balance of {$590.00} on XXXX XXXX of 2016. On XXXX XXXX of 2016 Comerica Bank charged a total of {$270.00} of overdraft fees, XXXX times {$25.00} in overdraft fees. On XXXX XXXX of 2016 my account ended with a positive balance of {$590.00} after clearing all payments ; on XXXX XXXX of 2016 my account ended with a positive balance of {$590.00} even after Comerica Bank deducted {$270.00} in overdraft fees. I called Comerica toll free phone number to ask why my account is charged overdraft fees when the account never had a negative balance ; the person answering the phone had no answer and directed to contact the branch where my account was opened ( XXXX, CA ). Next day I went to my branch and contacted the branch assistant manager about the overdraft fees ; she was very understanding but said that only the branch manager make a decision in refunding the fees. I had to leave to open my small business ; I was assured by the assistant manager that she will talk to the branch manager and a refund will be initiated. I waited one week and nothing happened. after a week I went back to the branch and talked directly to the branch manager, I presented him with copy of deposit of {$4000.00} and a printout of my account ledger from Comerica Online Banking indicating that my account had never had a negative balance after all payments cleared on XXXX XXXX of 2016 therefore Comerica Bank should not charge me overdraft fees of XXXX the next day. The branch manager ask me for my cell phone number and that he will research this matter and call me by the next day. I met with him on XXXX XXXX of 2016 as of this writing I never heard from him ; he never called nor he refunded the {$270.00} in overdraft fees. To conclude, I want Comerica Bank to refund into my account {$270.00}.
Company Response: Closed with monetary relief

Disputed: No Timely Response

2016-01-29

Cimarron, CA

Deposits and withdrawals

Bank account or service: Other bank product/service

Company Response: Closed with explanation

Disputed: No Timely Response