Comerica

2017-04-14

Birch Run, MI

Account opening, closing, or management

Bank account or service: Other bank product/service

Complaint: We are a XXXX ( XXXX per year ) and we banked with Comerica for four years. We found them to be very self-serving and not honest. We had enough of their Trumpian ways and have found a smaller community bank to handle our precious money. We will go out of our way to pass the word through online reviews that this bank is not a good choice for honest people.
Company Response: Closed with explanation

Disputed: No Timely Response

2017-04-14

Bronx, NY

Deposits and withdrawals

Bank account or service: Checking account

Company Response: Closed with explanation

Disputed: No Timely Response

2017-04-12

Beech Island, SC

Managing, opening, or closing account

Prepaid card: Government benefit payment card

Company Response: Closed with monetary relief

Disputed: No Timely Response

2017-04-10

Phila, PA

Unauthorized transactions/trans. issues

Prepaid card: Government benefit payment card

Company Response: Closed with monetary relief

Disputed: No Timely Response

2017-04-10

Detroit, MI

Loan servicing, payments, escrow account

Mortgage: Home equity loan or line of credit

Company Response: Closed with explanation

Disputed: No Timely Response

2017-04-08

Lenoir City, TN

Using a debit or ATM card

Bank account or service: Checking account

Company Response: Closed with explanation

Disputed: No Timely Response

2017-04-07

Keyport, WA

Unauthorized transactions/trans. issues

Prepaid card: Government benefit payment card

Complaint: TIMELINE OF EVENTS RE : FRAUD INVOLVING DIRECT EXPRESS ACCOUNT XXXX/XXXX/17 @ XXXX I went online to make my car payment. I received an error message that my payment could n't go through. I went to the Direct Express App. to check my account. My SSA check was deposited on XXXX/XXXX/17 @ XXXX. But my balance showed {$9.00}!! I looked at the transaction history and an IVR Transfer was done in the amount of {$1000.00} plus a {$1.00} IVR Transfer fee. -See printout ( How did they know the amount to take out? Even with my account info they could n't see my actual account ) XXXX/XXXX/17 @ XXXX. I called Direct Express @ XXXX. I kept getting a recording saying they were busy and to call later. I was extremely upset! I kept calling over and over until I finally got through. I explained the situation. The lady looked at my account then said I needed to be transferred to a level XXXX rep. When she transferred me it again went to a recording that they were busy and to try again later!! By this point I was furious!!! At about XXXX. I finally got through again. I again explained the situation and again she said I would need to be transferred to a level 2 rep. I asked her if there was a way to make sure I get through because I had already been through this! She said no. I would just need to keep trying. I said ok! Ill call this number over and over until this is resolved!! Someone stole my money!! When she transferred me I could still hear the noise on her line so she must have warm transferred me. I again explained the situation. The guy asked me some questions then said he would forward my dispute to the investigation team and I would receive paperwork in the mail that I need to complete and send back. I asked if he knew how long it would be before I would receive my money back. He said he was n't sure depends on the investigation team. I asked if he was saying I had to wait until after they did the investigation before I would see it. He said yes. I told him I will lose my house and car! He told me he would put a note that I had important payments to make. I asked him if they could just stop the transfer since when I have done transfers its always taken 3 days. He told me no. That the thieves did it to where it was automatic. Like a cash withdrawal. That the money was gone. I asked how the heck they did that? He could n't answer. I then asked if I should make a police report and he said yes, that would speed the process a little. ( How did someone transfer money from my account automatically when that is not something available to me?! If Direct Express does n't offer that why would they release the funds? ) XXXX/XXXX/17 @ XXXX I called XXXX, explained the situation and that I needed to make a police report. XXXX/XXXX/17 @ XXXX Officer XXXX ( Badge # XXXX ) returned my call. I explained the situation, he seemed baffled at how this had happened when I explained the money was transferred. He also did n't understand why it would take so long to get my money back. He asked me to call Direct Express back and ask them ; How the money was taken, Did they have any information on the thieves such as account number or where they were located? I had explained they did n't seem to either want to give me info or have info when I had spoken to them. He gave me a case number ( XXXX ). I did some research online to see if this was something that happens often with Direct Express. They have an F from the BBB! I read some of the reviews and was appalled! Why would Social Security continue to do business with them!! - See printout
Company Response: Closed with monetary relief

Disputed: No Timely Response

2017-04-06

Matoaca, VA

Fraud or scam

Prepaid card: Electronic Benefit Transfer / EBT card

Company Response: Closed with explanation

Disputed: No Timely Response

2017-04-06

San Antonio, TX

Using a debit or ATM card

Bank account or service: Other bank product/service

Complaint: wallet & phone were stolen out of his vehicle while he visited a convenient store XXXX XXXX. Today XXXX XXXX, I asked daughter to help me call Direct Express, https : //www.usdirectexpress.com/, to cancel the card and reorder a new one, I asked daughter to help me with the conversation and the Customer Service Rep became very angry and raised his voice and yelled to put XXXX back on the phone. He asked my information and that I would be getting a new card, well today I call back again because my card never came in the mail, The new customer rep told me that it was never reissued because of my daughter being a 3rd party on the call. I have been extremely XXXX out over this, I cant believe I waited all this time for nothing. I never did get the name of that man because he would not give his name.
Company Response: Closed with explanation

Disputed: No Timely Response

2017-04-05

TX

Unauthorized transactions/trans. issues

Prepaid card: Government benefit payment card

Company Response: Closed with explanation

Disputed: No Timely Response

2017-04-05

OK

Fees

Prepaid card: Other special purpose card

Complaint: Oklahoma Tax Commission giv es state refunds with a XXXX XXXX . H ad my {$64.00} withdrawn from the card ; had to place two calls to XXXX XXXX to cancel the card because the disclosures that accompanied the card said there would be $ XXXX /month " Inac tivity Fees '' if you did n't use the card. Got a " human '' on my second call to cancel ; the XXXX XXXX representative then said I had a balance due for {$.00} for the two calls I placed to cancel ( this was within 5 minutes of the time I withdrew my money at XXXX XXXX ). I asked her if I would be billed for the {$.00} and she said, " No, your card has been cancelled. '' Called the Oklahoma Tax Commission ; referred back to XXXX XXXX ; tried calling Comerica Bank ( listed on back of card ) and was told, " The card is issued by the Treasury ). If I had n't cancelled the card, evidently I would have received bills for not using it ( and now, will XXXX XXXX report this to a credit report agency? ). What a racket!
Company Response: Closed with explanation

Disputed: No Timely Response

2017-04-04

Bloomington, MN

Managing, opening, or closing account

Prepaid card: Government benefit payment card

Complaint: I have been charged {$4.00} two times to have my card replaced when fraudulent transactions were place on it : both were refunded my the merchants stating they were fraud but DirectExpress will not reverse the fees now I have not received the second replacement card and I am being told I need to pay {$4.00} again or {$13.00} to get a new card overnight. They will not transfer my funds to another outside account without the new missing card number nor will they close the account and send a remittance for the balance. I have no way to get my ssdi without paying more money to get my needed benefits they are basically withholding from me at this point.
Company Response: Closed with explanation

Disputed: No Timely Response

2017-04-03

Atl, GA

Managing, opening, or closing account

Prepaid card: Government benefit payment card

Company Response: Closed with explanation

Disputed: No Timely Response

2017-04-03

Dallas, TX

Account opening, closing, or management

Bank account or service: Checking account

Company Response: Closed with explanation

Disputed: No Timely Response

2017-04-03

Account opening, closing, or management

Bank account or service: Other bank product/service

Company Response: Closed with monetary relief

Disputed: No Timely Response

2017-04-03

Durham, NC

Using a debit or ATM card

Bank account or service: Other bank product/service

Company Response: Closed with explanation

Disputed: No Timely Response

2017-04-02

Norfolk, VA

Identity theft / Fraud / Embezzlement

Credit card:

Complaint: My social security goes to direct express, this month when my money went in someone went into my account changed my pin number and transferred all my money out of my account, after doing research online this has happened to thousands of other people that have there social security go to direct express.Most say i will never see that money, others say it will take forever, everyone to a man said Direct Express was rude and acted like it was their fault, when in fact they have bad security.
Company Response: Closed with explanation

Disputed: No Timely Response

2017-04-01

Memphis, TN

Deposits and withdrawals

Bank account or service: Checking account

Complaint: Had XXXX left yesterday .then same day last night had XXXX then this morning .now XXXX cents.someone is stealing my money.i want it back.now.that money was soppose t pay for my doctor or phone bill that was left.im on a fixed income n im n a terrible times.my doctor visit for a XXXX future XXXX is XXXX dollors.help.i tried to call bank.n cant get though.
Company Response: Closed with explanation

Disputed: No Timely Response

2017-03-31

Detroit, MI

Making/receiving payments, sending money

Bank account or service: Checking account

Company Response: Closed with explanation

Disputed: No Timely Response

2017-03-31

Atl, GA

Account opening, closing, or management

Bank account or service: Other bank product/service

Company Response: Closed with monetary relief

Disputed: No Timely Response

2017-03-31

NJ

Using a debit or ATM card

Bank account or service: Other bank product/service

Complaint: I have been trying to get a statement from my Direct Express card for the year of XX/XX/2016 so I will be able to confront a medical insurance provider of proof of payment of my premium.The only answer I receive from Direct Express is that I will receive that information in seven to ten business days. As of yet after repeated requests is nothing.
Company Response: Closed with explanation

Disputed: No Timely Response

2017-03-31

Lafayette Hill, PA

Account opening, closing, or management

Bank account or service: Other bank product/service

Company Response: Closed with explanation

Disputed: No Timely Response

2017-03-30

Detroit, MI

Loan modification,collection,foreclosure

Mortgage: Conventional fixed mortgage

Complaint: the lender is in violation of regulation 1024.39 ( a ) Early intervention requirements for certain borrowers. - A servicer shall establish or make good faith efforts to establish live contact with a delinquent borrower not later than the 36th day of the borrower 's delinquency and, promptly after establishing live contact, inform such borrower about the availability of loss mitigation options if appropriate. & 1024.39 ( b ) Notice required. Except as otherwise provided in this section, a servicer shall provide to a delinquent borrower a written notice with the information set forth in paragraph ( b ) ( 2 ) of this section not later than the 45th day of the borrower 's delinquency. A servicer is not required to provide the written notice more than once during any 180-day period.
Company Response: Closed with explanation

Disputed: No Timely Response

2017-03-30

San Francisco, CA

Making/receiving payments, sending money

Bank account or service: Other bank product/service

Company Response: Closed with explanation

Disputed: No Timely Response

2017-03-29

Champaign, IL

Account opening, closing, or management

Bank account or service: Other bank product/service

Company Response: Closed with explanation

Disputed: No Timely Response