Comerica

2017-07-21

Taft, OH

Problem with a purchase or transfer

Credit card or prepaid card: Government benefit card

Card company isn't resolving a dispute about a purchase or transfer
Complaint: I tried to obtain cash from atm on XX/XX/XXXX machine did n't dispense cash put in pin amount requested next thing machine said out of order checked account and it had processes the transaction and removed XXXX from account 18days later nothing has happened filled out dispute foorm and mailed it back same day I received it they say they have n't received it yet 8 days later?
Company Response: Closed with monetary relief

Timely Response

2017-07-19

ME

Trouble using the card

Credit card or prepaid card: Government benefit card

Trouble using the card to pay a bill
Complaint: my Social Security payment money was fraudulently stolen from my card Direct Express card. Direct Express will not resolve the fraudulent theft after many attempts by me and I have heard nothing from them for a month since reporting the theft.
Company Response: Closed with monetary relief

Timely Response

2017-07-18

Atl, GA

Managing an account

Checking or savings account: Other banking product or service

Deposits and withdrawals
Company Response: Closed with explanation

Timely Response

2017-07-18

Conyers, GA

Unexpected or other fees

Credit card or prepaid card: Government benefit card

Company Response: Closed with monetary relief

Timely Response

2017-07-18

Dana Point, CA

Managing an account

Checking or savings account: Savings account

Banking errors
Company Response: Closed with explanation

Timely Response

2017-07-13

Unexpected or other fees

Credit card or prepaid card: General-purpose prepaid card

Company Response: Closed with explanation

Timely Response

2017-07-12

Houston, TX

Unexpected or other fees

Credit card or prepaid card: Government benefit card

Complaint: My social security benefits were due to be deposited into my account on the XX/XX/2017. Upon calling to check my balance, I discovered that there were 2 transactions on my account which totally wiped my account clean, neither of which were made by me. I have tried since XX/XX/2017 to rectify disputing these transactions with XXXX XXXX, but to this date, they have been unsuccessful at transferring me to a level II agent as they state there are high call volumes and the phone continuously hangs up. I am a senior citizen with no way of taking care of myself except for the money that I receive from Social Security. The amounts were XXXX and XXXX. I found out that someone had duplicated my card and went to a XXXX XXXX in XXXX, Texas ; and purchased two Gift Cards, 1 for {$500.00} and they used the remaining balance from my card and another card to purchase another {$500.00} pre-paid gift card. <P/>I look forward to hearing from someone soon in regards to this. <P/>Thanks, XXXX XXXX
Company Response: Closed with monetary relief

Timely Response

2017-07-12

Oak Valley, NJ

Managing an account

Checking or savings account: Checking account

Deposits and withdrawals
Company Response: Closed with explanation

Timely Response

2017-07-12

Glendale, AZ

Trouble using the card

Credit card or prepaid card: Government benefit card

Problem using the card to withdraw money from an ATM
Company Response: Closed with monetary relief

Timely Response

2017-07-11

Memphis, TN

Problem with a purchase or transfer

Credit card or prepaid card: Government benefit card

Card company isn't resolving a dispute about a purchase or transfer
Complaint: XX/XX/XXXX Direct Express, Payment Processing Services XXXX XXXX XXXX XXXX XXXX, TX XXXX The following is a copy of the info on your website Already have a Direct Express card? For all questions related to the Direct Express card, cardholders should call : Customer Service : XXXX Hearing impaired : XXXX International : XXXX ( Collect ) Customer service is available 24 hours a day, 7 days a week and handles calls related to : Reporting lost or stolen cards Balance inquiries PIN changes Transaction history requests Registering a complaint about a card issue Questions about card usage Questions about international card usage Write to us : You can also write to us at Direct Express, Payment Processing Services XXXX XXXX XXXX XXXX XXXX, TX XXXX Convenient Customer Service 24 hours a day, 7 days a week Call XXXX ( Toll-Free ) For Customer Service Outside the U.S. call : XXXX ( Collect ) Check your balance/hear transaction history. Select or change your PIN. Ask questions about card use. Dispute a transaction. Report lost or stolen cards. Set up optional services. As you can see, your website ALLEGES to take care of customers, My experience is quite the opposite of what you ALLege. I called the following numbers at the noted dates and times, and with the exception of two calls, got put on hold, and then got a message " we are real busy right now, call back later '' and then got hung up on. phone no XXXX I made a total of 13 calls and only got to talk to someone on two occasions as noted as follows XX/XX/XXXX XXXX XXXX This was my first call when I reported a theft from my account from XXXX insurance totaling XXXX That had just happened on XXXX XXXX on XX/XX/XXXX which was 40 minutes after it happended. They gave me claim no XXXX and told me it would be 10 days before I got credit. Called back at XXXX XXXX, and got hung up on, as discussed above. XX/XX/XXXX Got manual claim form in the mail, filled it out, signed it and mailed it back XX/XX/XXXX, XXXX XXXX Got hung up on XX/XX/XXXX XXXX XXXX Was told that it would be 10 days before I got credit for the XXXX XX/XX/XXXX XXXX XXXX Got hung up on XXXX XXXX Got hung up on XXXX XXXX Got hung up on XX/XX/XXXX XXXX XXXX Got hung up on XX/XX/XXXX XXXX XXXX Got hung up on XX/XX/XXXX XXXX XXXX Got hung up on Phone No XXXX XX/XX/XXXX XXXX XXXX Got hung up on XX/XX/XXXX XXXX XXXX Got hung up on XX/XX/XXXX XXXX XXXX Got hung up on I give you all these details, since I do n't think there is anyone there who is smart enough or gives a XXXX about customers. I am a XXXX and have dealt with banks all my life, and noted that the ones who consider " The Customer is the most important and is always right '' motto are the most successful and profitable, as it is in any business. It is also amazing to me that in this age of electronic movement of funds, this " bank '' still uses manual claim forms. My experience with real banks today has been call and make a complaint and get an immediate credit. All I have been getting is mis-information or totally disregarded. Seems me as a customer is an imposition on the " Anti-customer service '' dept there. As I understand it, Co-America Bank actually runs the dept for SSA. All I have gotten from Co-America are mickey mouse charges of XXXX cents per transaction during the month. <P/> I am writing this letter to let whoever is in charge know that their service sucks in hopes that it will wake them up and get the place staffed properly so that people can be served 24 hours a day, as their ad states ( this is printed at the beginning of my letter for your reference. I am also filing a complaint by attaching a copy of this letter to the following agencies : CFPB SSA FDIC State of Tennessee Banking Commission Congressmen and Senators My attorney XXXX
Company Response: Closed with explanation

Timely Response

2017-07-11

Manchester, CT

Managing an account

Checking or savings account: Checking account

Problem using a debit or ATM card
Company Response: Closed with monetary relief

Timely Response

2017-07-10

Saline, MI

Managing an account

Checking or savings account: Savings account

Funds not handled or disbursed as instructed
Company Response: Closed with explanation

Timely Response

2017-07-10

Hidden Valley, NV

Problem with a purchase or transfer

Credit card or prepaid card: Government benefit card

Charged for a purchase or transfer you did not make with the card
Company Response: Closed with monetary relief

Timely Response

2017-07-10

Magnolia, TX

Managing an account

Checking or savings account: Checking account

Deposits and withdrawals
Company Response: Closed with explanation

Timely Response

2017-07-07

Shulerville, SC

Unexpected or other fees

Credit card or prepaid card: Government benefit card

Company Response: Closed with monetary relief

Timely Response

2017-07-06

Federal Way, WA

Unexpected or other fees

Credit card or prepaid card: Government benefit card

Complaint: I called my card on on XXXX XXXX 2017 before going to get a money order at XXXX XXXX it said that I had XXXX on my card, I got to the store and only XXXX was on it I cant get a hold of anyone or do anything and this is the 2nd time this has happened. I got XXXX dollars taken off my card and no one can tell me where it went or anything I am tired of this and I do not have any recourse on this. <P/>I can not get a hold of any one with Direct Express because the automated system keeps hanging up on me. It says we are experiencing higher than normal call volume and hangs up on me. <P/>this is the only money I get for the month and then I am out of luck.
Company Response: Closed with explanation

Timely Response

2017-07-05

Auburn, WA

Managing an account

Checking or savings account: Other banking product or service

Deposits and withdrawals
Company Response: Closed with explanation

Timely Response

2017-06-30

La Tijera, CA

Managing an account

Checking or savings account: Checking account

Problem using a debit or ATM card
Company Response: Closed with explanation

Timely Response

2017-06-29

Robertsdale, AL

Problem with a purchase or transfer

Credit card or prepaid card: Government benefit card

Card company isn't resolving a dispute about a purchase or transfer
Company Response: Closed with explanation

Timely Response

2017-06-27

Beachmont, MA

Managing an account

Checking or savings account: Checking account

Problem using a debit or ATM card
Company Response: Closed with monetary relief

Timely Response

2017-06-27

Mid City East, PA

Problem with a purchase or transfer

Credit card or prepaid card: Government benefit card

Charged for a purchase or transfer you did not make with the card
Company Response: Closed with explanation

Timely Response

2017-06-26

Philadelphia, PA

Problem with a purchase or transfer

Credit card or prepaid card: Government benefit card

Charged for a purchase or transfer you did not make with the card
Complaint: In XX/XX/XXXX I contacted Direct Express about charges that I did not make. I opened a fraud case XX/XX/XXXX. I sent all the documents that Direct Express asked for in the allotted time frame. <P/> I received a letter from Direct Express on XX/XX/XXXX saying that my claim had been processed and deemed a fraud and the funds were returned to my account. <P/> On XX/XX/XXXX three debit adjustments are in my transaction history. My account is in the negative XXXX This is because one of the merchants is fighting the fraudulent charge. A young lady on what you call the second tier of customer service told me that my case was reopened and that they did n't need to notify me. <P/> I asked when I would receive another determination the young lady told me that they do n't have to send me anything to tell me about the funds being removed.
Company Response: Closed with explanation

Timely Response

2017-06-26

Canton, CT

Problem with a lender or other company charging your account

Checking or savings account: Checking account

Transaction was not authorized
Company Response: Closed with explanation

Timely Response

2017-06-23

Killeen, TX

Problem with overdraft

Credit card or prepaid card: Government benefit card

Overdraft charges
Company Response: Closed with monetary relief

Timely Response

2017-06-21

Southfield, MI

Managing an account

Checking or savings account: Checking account

Funds not handled or disbursed as instructed
Company Response: Closed with explanation

Timely Response