Caliber Home Loans, Inc.
Consumer Complaints
There are over 3498 complaints on file for Caliber Home Loans, Inc.. Dated between 2019-12-02 and 2012-02-14.
Complaints Page 45
2017-06-06
Castle Pines, CO
Struggling to pay mortgage
Mortgage: FHA mortgage
Company Response: Closed with explanation
2017-06-06
MI
Applying for a mortgage or refinancing an existing mortgage
Mortgage: FHA mortgage
Complaint: My name is XXXX XXXX . I am a loan officer with XXXX XXXX . I am making this complaint of through my own motivation and not at the direction of the company I work for. I have recently had the unfortunate situation in which I have worked very hard with a lower to moderate income earning immigrant applicant. He made an offer ( not an accepted offer ) - just simply wanted to make an offer on a home for sale that is owned by XXXX XXXX XXXX XXXX . Which is a Trust that is owned/managed by the same person that owns Caliber Home Loans. My borrowers offer was NOT accepted at the time they put extreme duress and pressure on him to apply with Caliber Home Loans to be pre-approved. So, in order for the listing agent to even present my client 's offer on a home my client had to go to a Caliber Home Loans for a pre-approval. I know in this day and age of BIG business and banking that lobbyist rule, and he who has the most money gets to make the rules ; however, this not only affects me and my ability to support my family it also affects our clients. Anytime credit is re-pulled it has the potentially to affect the credit score of the borrower. If the credit score is negatively affected - by that mean because of inquiries the credit score goes down - this could impact the rate of private mortgage insurance the buyer pays. In this particular case if the private mortgage insurance goes up, the monthly payment goes up AND the borrower no longer qualifies. Since inquiries can affect credit scores this could affect insurance premiums and loan rates down the road. Requiring a borrower to be pre-approved BY ANY LENDER as a requirement to have their offer accepted is the very definition of steering. Steering is suppose to be against the regulations and rules yet THE OCC, HUD AND NOW THE CFPB DO NOTHING to prevent it. Kick backs are also not allowed yet PULTE Builders can offer their clients 10K in upgrades to go to XXXX XXXX ( despite the fact that XXXX XXXX has higher than market interest rates ) - how is that putting the CONSUMER in a better position??? How is that not steering? How does the CFPB allow this to go on? Steering is not allowed according to the law. Kickbacks are not allowed according to the law yet this is common place with big companies and big builders. I would like to see the CFPB enforce the law on ALL COMPANIES even if they are the seller of the property. This practice is not only against the law it is potentially harmful to the consumer.
Company Response: Closed with explanation
2017-06-05
Braintree, MA
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2017-06-05
North East, MD
Struggling to pay mortgage
Mortgage: FHA mortgage
Company Response: Closed with explanation
2017-06-05
TX
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Complaint: Lender received loss mitigation package 40 days prior to sale date, refusing to review for options.
I will not give up the fight. This little house has been in our family for over 60 years and I am going to do my best to keep it the family. I am eager to talk with the Judge about the 11.99 % interest, eager to discuss with her the lender enforced insurance charged to me month after month, year after year, eager to discuss the modification loan papers where I was told that I had to have all my paperwork in 37 days to be considered for a loan modification. Then when thepaperwork was in the 37 days, to be told this week by a Caliber employee over the telephone that it was 37 days plus another 3 to 5 days needed to consider the paperwork then 37 days to process the work. I have a letter written about a month ago from Caliber that they need 37 days to process a loan modification. Nothing was ever said about the extra 3 to 5 days for whatever, then the 37 days began. Nothing was ever said about needing 42 to 45 days for the loan modification process. This is always how it is with them. Every time I apply I am one day short, two days short or some other reason. Never do I get anywhere with them.
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There is one more item I need to cover with you. About 4 years ago XXXX XXXX had a fierce hail storm and there was property damage in almost every city and town. My home here ( where I have lived for 42 years ) was damaged. XXXX XXXX XXXX XXXX issued a check for repairs and my house was repaired quickly. The XXXX property was damaged also and XXXX XXXX XXXX XXXX issued a check for {$24000.00} for repairs. The insurance company sent the check first to XXXX , asked them to sign the check and send it on to me to make the needed repairs. However, XXXX kept the check. They could not cash the check. My name was on the check and it would have been forgery for them to sign for me. So they just kept the check. No amount of urging from the insurance company could get them to get the repairs done, so they just sold the loan. The insurance company still had the funds for the repairs. A few weeks ago, XXXX had another hail storm, the roof again was damaged. There are roof leaks into the house. But, the insurance would not issue a check for those repairs since they had already issued a check to cover a new roof. I talked with XXXX XXXX XXXX about the previous damage and the check that had never been cashed to get the repairs completed from the first storm damage. First they told me they could not reissue a check that far back, then we kept talking about the first damage and the first check, and talking about it and talking about it that now they have issued the {$24000.00} check for all the repairs. Since I have done so much already, this will allow us to get new garage doors and hopefully new blown-in insulation in the attack of the house. The summers here can get to 109 degrees in the summer. This will help in the winter months also.
Company Response: Closed with explanation
2017-06-04
VA
Applying for a mortgage or refinancing an existing mortgage
Mortgage: Conventional home mortgage
Complaint: Ladies and Gentleme n : Caliber Home Loan s is a mortgage company in XXXX ( XXXX ), TX, and in California. They programmed their mortgage application XXXX to back off and not send out the required consumer notices onc e Caliber h as the XXXX points of data from the consumer who is applying for a new loan. They are very pleased they have found programmers who will do this for them. Regards,
Company Response: Closed with explanation
2017-06-04
NJ
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Complaint: I XXXX XXXX have been approved for a home loan modification with Caliber Home Loans Inc., through the efforts of a law firm known as the XXXX XXXX XXXX based in the state of California. After making my initial three modification payments, Caliber Home Loans , Inc. is now refusing any additional payments, including a certified check I sent during the month of XXXX 2017. I was only {$30000.00} behind in mortgage payments, and Caliber Home Loans is reporting on credit bureaus that I was {$140000.00} behind in payments. My problems began when I was almost killed in a work-related accident, however, I am fully back in the work force. Caliber Home Loans, Inc. is in direct violation of my rights under the Fair Debt Collection Practices Act, and not only do they have to accept my payments under the new terms of modification, but they must adjust my balance on credit accordingly. I have no other option but to submit my request for fairness directly through the CFPB as the XXXX XXXX XXXX has not acted quickly on this problem. I am well within my rights as an American consumer to utilize the services of the CFPB to help me rectify this serious problem. Caliber Home Loans, Inc. must accept my payments and abide by the modification agreement to be filed on public record.
Company Response: Closed with explanation
2017-06-03
Santa Ana, CA
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2017-06-02
Boston, MA
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Complaint: We were offered a trial plan by Caliber Home Loans and we messed up the date of the last payment and because of that they said we are ineligible, they call it trial plan default. So they sent us a letter saying we could re-apply meaning start the process over again and we had until XXXX XXXX XXXX .
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So last weekend Memorial Day Weekend, when we could not talk to anyone until Tues. XXXX XXXX XXXX , we received several letters from XXXX XXXX in XXXX , MA XXXX telling us that our house will be auctioned off for sale on o r after XXXX XXXX XXXX . The phone number for XXXX is XXXX the fax number is XXXX .
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In the meantime we met with our HUD Counselor and re submitted all our forms back to Caliber Home Loans to apply for loan modification all over again. I am truly afraid we have no place to go.
Company Response: Closed with explanation
2017-06-02
Fort Pierce, FL
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2017-06-02
Santa Clara, CA
Struggling to pay mortgage
Mortgage: Other type of mortgage
Company Response: Closed with explanation
2017-06-01
Towaoc, CO
Applying for a mortgage or refinancing an existing mortgage
Mortgage: Conventional home mortgage
Complaint: i have received conflicting information on what information is required of me, I have received numerous, ov er 20 conf using emails. I have received multiple phone calls for conference calls with mortgage companies only to be told that the mortgage company does not accept conference calls - all of this is done to delay the decision process. I have also had my privacy invaded, I provided checking account statements for the purpose of verifying the balance only to find that Caliber mortgage investigated all of my personal spending over several months and then they REQUIRE me to explain and substantiate my personal spending habits, spending that has nothing to do with evaluating my credit worthiness. I also believe that on ce Caliber Mo rtgage found out that I am employed by an XXXX XXXX , they systematically tried to find reasons to deny my loan, no doubt a form of subtle discrimination. I feel Caliber has evaded my privacy in doing an extensive investigation of my personal spending and then decide to discrimate against me because I am employed by an XXXX XXXX . I believe with my employment record and credit rating of over XXXX , any reasonable mortgage company would approve my loan. I believe there is a possibility of either discrimination or fraud at Caliber.
Company Response: Closed with explanation
2017-05-30
IA
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: Copy of Email to Caliber Home Loans : I have called. I have sent message via your secure Message Center. I have sent emails. The last communication I had, I was guaranteed that someone at a Manager/Supervisor level would contact me Im still waiting. I have continued to request information in a format that I could actually use instead of a big form letter and printout of my payment history, yet that is all I continue to receive. Things to note : I have never received a communication regarding a change in my monthly payment amount although it appears to have changed Documentation pulled from the Caliber Website doesnt match what I received in the mail on paper I can assure you that the payment amounts and dates on your records were never sent in those amounts or on the dates recorded. Therefore, I assume that you dont really track the actual payments, only your application of money while you continue to Curtail, keep unapplied funds, etc. At some point, I set up Auto-Pay from my bank account on a semi-monthly basis. At that time, I was required to be paid a month ahead and was told that this would make it so that my payments applied correctly, which they never have since. I have been charged fees, had negative information sent to my credit report, and continued to have issues since. At this point, I have cancelled the Auto-Pay and will pay on a monthly basis once the account is corrected on the Caliber side, all payments are applied correctly, all fees refunded, and all derogatory information corrected with the Credit Bureaus. I am requesting that all of this take place within the next 7-10 working days and that I receive confirmation in writing via email and postal mail. I have since figured out that your system really cant handle the split payments and that this is the cause of the issues on my account. Better late than never, I guess for a long time, I didnt even realize what was going on because I had started out ahead, and the payments were coming out as expected. It wasnt until I started getting all the notices of my payment being past-due that I figured out something had gone wrong. I even spoke with someone who said they would fix it and there were a few late fees, etc. reversed, but I now know that if I continue to try and pay on a semimonthly basis, this will keep happening. I need you to correct my account ASAP and then I will handle the payments monthly myself go-forward. I combined the paper history I received with an extract of payments from your website ( could only go back to XXXX of XXXX ), and my own records to come up with the summary below. I have a detailed spreadsheet of all of this information and have sent it more than once to Caliber with not so much as a reply. If someone needs this information after reviewing my email, I can provide however, you shouldnt, and I shouldnt have to continue to do your work for you. Instead, you should just make the corrections I am requesting and let us all move forward without more time wasted on this item that Im sure is small in comparison to the rest of your book of business. At this point, I am not asking for any additional compensation for my time and for the frustrations I have encountered but if this continues to drag out and I am forced to spend even more time on it and possibly even involve an attorney, etc. then I will do so. I have no desire for this to get any uglier than it already has. I just want you to XXXX/true-up my account and let me stop stressing over this! My loan began in XXXX of XXXX with the first payment made by me to Caliber starting in XXXX of XXXX. Prior to that, there was a Loan Transfer from the previous mortgage owner, I assume. That means that, if you include this month ( XXXX, XXXX ), there have been 31 months of payments due. My original monthly payment was {$2000.00} and from what I can figure out from all of the documentation, this amount lasted for at least 15 months. After that, your payment history gets very confusing beginning in XXXX of XXXX until XXXX of XXXX when I can see the regular semi-monthly payments totaling $ XXXXmonth start. Therefore, my numbers could be a bit off but I even slanted things toward the higher payment and assumed 15 months at {$2000.00} and 16 months at {$2200.00}. This is generous and probably not exactly correct, but with all the changing amounts being applied to Escrow, Principal, etc. there was no way for me to know for sure what the payment was supposed to be for each of those months. Using the payment amounts above, the total payments that should have been made for the duration of the 31 months is {$66000.00}. As stated on your website, my monthly payments should be applied to Principal, Interest, and Escrow only. Taxes, Insurance, etc. would come out of the Escrow account. I based the final numbers on your paper report, because my bank account and the Caliber online system could only go back so far. Depicted in the table below, you can see that my payments total {$63000.00}. If you add in the initial Loan Transfer for the month of XXXX, XXXX then the total payments received are {$64000.00}. I also added back in the credits for the net fees I have been charged due to Calibers errors for a grand total of {$66000.00}, which is {$13.00} MORE than my HIGH estimate of monthly payments for those 31 months. Any of the payments that were applied incorrectly, held so that you could make money on the float, or put toward fees need to be re-directed to my Principal, Interest, and Escrow as they should have been in the first place. Once complete, I will pay {$2200.00} for the month of XXXX, XXXX. Additionally, all negative information on my credit report needs to be reversed immediately so that I can re-finance this mortgage and hopefully change mortgage companies to somewhere that wont give me migraines. I would think that my payment would be adjusted as amounts in Escrow, taxes, etc. change but have never received information regarding this. If I have the monthly amount incorrect, please let me know. Currently, your website is showing the monthly payment as {$2200.00} with {$1400.00} going toward Principal & Interest and {$750.00} to Escrow. Interestingly, the Escrow amount went from {$570.00} to {$830.00} for about 5 months, and then to {$750.00} in XXXX XXXX XXXX. That is confusing too, but even more so the fact that the amounts to Principal & Interest fluctuate almost monthly throughout the life of the loan. I am beyond trying to make sense of it at this point and am a fairly intelligent person so doubt that I am the only one that is confused. I also dont care if the only way your system works with split payments is to curtail, apply to unapplied, apply fees, reversals, etc. Had I known that was the case, I would have never set up my payments in this manner and now Caliber needs to go back as if payments were made in the full monthly amount on time for all months back to XXXX XXXX. I also have a very busy job, travel frequently, and am in client meetings often. That being said, I would greatly appreciate just a quick confirmation that you got my message, have done as asked, and that I can log into your website to confirm that my account no longer shows ANY past due amounts. I also ask for written verification of your communication to the Credit Bureaus stating that any negative information was in error. However, if you must drag this out further, I would also ask that you send as much communication as possible through email so that I dont have to continue sitting on hold or trying to explain things once again over the phone. Monthly Payment Amount :
Company Response: Closed with explanation
2017-05-30
Howell, NJ
Trouble during payment process
Mortgage: Other type of mortgage
Company Response: Closed with monetary relief
2017-05-27
Burbank, CA
Trouble during payment process
Mortgage: FHA mortgage
Complaint: CONSUMER FINANCIAL PROTECTION BUREAU CALIBER HOME LOANS, et al. XXXX XXXX XXXX XXXX XXXX , OK XXXX XXXX : Payments mis-applied to the Principal of my alleged loan number XXXX with them. Dear Sirs, This is another Qualified Written Request ( QWR ) pursuant to Section 6 o f RESPA ( 12 USC 2605 ), for CALIBER HOME LOANS, regarding their alleged loan number : XXXX , in reply to their recent letters. They refuse to answer questions regarding the balance of my loan which according to them is {>= $1,000,000}. I absolutely dispute this amount since I have been making all payments to my original Account Number : XXXX with XXXX XXXX since XXXX , when the original balance was {$310000.00} on XX/XX/XXXX They refuse to send me an accurate payment history with all payments applied correctly to Principal as agreed in the contract and Loan Documents. The refuse to send me a signed copy of all loan documents regarding the loan modification. Please forward this letter to them as soon as possible since we are in the process of disputing all their claims i n Federal Court, Bankruptcy Number : XXXX , filed in the Central District of California over 1 year ago now, on XXXX XXXX XXXX They have also breached the BK by filing a notice of trustee sale on the title of my property on XXXX XXXX XXXX and are presently in contempt of Court. Sincerely, XXXX XXXX XXXX XXXX XXXX XXXX XXXX , CA XXXX
Company Response: Closed with explanation
2017-05-27
Bethany, OK
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2017-05-25
Cranston, RI
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2017-05-25
Dallas, TX
Written notification about debt
Debt collection: Mortgage debt
Didn't receive enough information to verify debt
Company Response: Closed with explanation
2017-05-25
Belville, NC
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2017-05-25
Naples, FL
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2017-05-24
Fort Pierce, FL
Struggling to pay mortgage
Mortgage: Other type of mortgage
Company Response: Closed with explanation
2017-05-24
Patterson, MD
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: I submitted payment of {$3400.00} on X/XX/2017 after receiving a notification of an escrow analysis dated X/XX/2017 t hat my payments would adjust to {$1100.00} from {$710.00}, if I permitted the shortage amount to be financed over 12 months. If, however, I determined to pay the shortage amount of {$3400.00} in full, then my payments would adjust to {$900.00}, effec tive X/X/2017 . When I viewed my account online, it was clear to me that my escrow shortage payment had been applied as " future payments '' and that my account was still showing an escrow shortage. Accordingly, my payments were not being recognized in the manner that I had designated and the new payment amount had adjusted as though no escrow shortage payment was made. I immediately contacted Caliber Home loans in XX/XX/XXXX , a nd was assured that the matter had been handled. I made my regularly scheduled payment of {$810.00} ( {$1 00.00} over the minimum ) and sent in an additional payment {$91.00}, totaling {$900.00} on XXXX XXXX , 2017 to reflect the newly adjusted amount. Despite making that phone call and receiving assurances from Caliber in XX/XX/XXXX , I received a letter dated XXXX XXXX 2017, advising that {$900.00} was " past due '' on my account, and that they were a " debt collector '' attempting to collect a debt. Apparently, my XXXX payments ( {$810.00} + {$91.0 0} ) were also incorrectly applied. I contacted Caliber at XXXX XXXX . on X/XX/2017 a nd spoke with XXXX ( XXXX ) who indicated that she noted several errors on the account, and that she was going to speak with a manager and contact me later today as it would take too long for me to hold. I supplied her with my office number. Hearing nothing from anyone, I contacted Caliber again o n X/XX/2017 at XXXX XXXX and spoke with XXXX ( XXXX ) and his first question to me was that I have an outstanding balance on my account in the amount of {$930.00} and how do I wish to handle it? It is not clear why the {$900.00} is now showing as {$930.00}, but I knew that their accounting is erroneous. I asked if there were any notes on my account as I spoke with an agent earlier and am disputing that I owe Caliber anything else. I have never been delinquent on any of my consumer accounts and I am extremely disappointed and distressed that it has taken this long to apply my escrow shortage payment accurately. The only solution that XXXX offered was that they needed to " re-run an escrow analysis effective X/XX/2017 . ' ' I thought that this was highly unusual since an escrow analysis on my account was just run on X/XX/2017 . I asked to sp eak with a manager and XXXX advised that " both managers were in a meeting. '' He then advised that his manager, XXXX , was in a meeting. I requested that my account be reviewed by management, and that an update be supplied me by e-mail, along with notification in my Caliber portal. I also requested that a letter of apology be sent to me, and that I receive verification that no negative credit information has been reported on my account to any credit bureaus. I advised that if this matter was not resolved accurately, and favorably, I would contact the Consumer Financial Protection Bureau as my credit is something I value highly and it should not have to suffer any negative marks based on errors in their reporting systems. I have not received any type of acknowledgment from Caliber Home Loans and no messages in my portal ; therefore, I thought it important to notify CFPB immediately as I have worked extremely hard to have an XXXX XXXX rating and can not afford to have the sloppy practices of Caliber Home Loans and its representatives to destroy my excellent credit history.
Company Response: Closed with monetary relief
2017-05-24
Fort Pierce, FL
Struggling to pay mortgage
Mortgage: Other type of mortgage
Company Response: Closed with explanation
2017-05-24
Maynard, MA
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2017-05-23
Shohola, PA
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Closed with explanation