Caliber Home Loans, Inc.

2017-08-28

Wattenburg, CO

Problem with a credit reporting company's investigation into an existing problem

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Their investigation did not fix an error on your report
Complaint: Went through a loan modification in XXXX with Caliber Home Loans. My husband had a XXXX XXXX XXXX and had been out of work. Mod was approved at the end of XXXX, payments to start the trial mod in XXXX or XXXX. All completed on time as agreed. Final modification went into affect XXXX XXXX, 2017 was told throughout the process, the account would be updated to reflect current payments. Now I am being told that ca n't and wo n't be done. I would have not gone through all of this had I not been assured in several phone calls that every thing would be updated to current one the modification was approved. I could have paid XXXX and XXXX late and been current from XXXX forward. I would have been better off financially for sure. I only want the time from XXXX removed as that was the time to wait for the trial period to begin. I offered to pay the loan every month and was told not to do so. I think it is only fair to remove the 60,90 and 120 day plates as that is not accurate
Company Response: Closed with non-monetary relief

Timely Response

2017-08-28

Manhattan, NY

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response

2017-08-28

Chicago, IL

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Complaint: In approximately XXXX, XXXX XXXX granted my XXXX, a XXXX XXXX XXXX retired widow on a fixed income, a {$270000.00} XXXX mortgage with no escrow account. Unable to pay the mortgage, property taxes, insurance, utilities, repairs/upkeep and prescription drugs, foreclosure was threatened. I became my XXXX XXXX of Attorney, assisted with the Modification, which was granted in XXXX. A XXXX XXXX Deed added my name to the property, and regular timely mortgage payments were made. My XXXX passed away on XXXX XXXX, XXXX. XXXX XXXX was notified of her death. XXXX XXXX claimed there was an {$8000.00} escrow shortfall due to the redemption of property taxes that had occurred prior to the XXXX modification. We believe this amount should have been included in the XXXX modification. The monthly payments were increased, a tenant moved out, major repairs were necessary and in late XXXX or early XXXX, the mortgage was in arrears, having become, once again, unsustainable. Sometime in XXXX XXXX, XXXX XXXX retained XXXX XXXX XXXX, XXXX. to pursue foreclosure proceedings. Their Special Process Server ( XXXX XXXX, XXXX XXXX ) claimed that on XXXX XXXX, XXXX, at XXXX p.m., he served a XXXX Woman, with brown hair, aged XXXX, who was XXXX XXXX XXXX in XXXX XXXX XXXX inches tall. My Illinois XXXX drivers license states that I am XXXX ft XXXX inches tall, and XXXX XXXX XXXX as of this writing. Im actually XXXX feet tall. I was never served. Hes never seen me and Ive never seen XXXX XXXX. On XXXX XXXX, XXXX, I was residing in an apartment complex with XXXX units in XXXX buildings with identical apartment numbers in the XXXX and XXXX towers. The affidavit does not state an apartment number where the affidavit was served. I was never served. After receiving correspondence from XXXX XXXX, the modification and assumption process began, I submitted the paperwork and made XXXX trial period payments to XXXX XXXX. I then received a letter stating that the servicing of the loan had been transferred to XXXX XXXX Loans, I made the third trial period payment ( ATTACHED ) to XXXX XXXX Loans. The terms of the modification offered by XXXX XXXX Loans were very different from those being offered by XXXX XXXX. XXXX XXXX received a letter dated XXXX XXXX, XXXX, from XXXX XXXX Loans, notifying her that, effective XXXX XXXX, XXXX the mortgage loan had been sold to XXXX Master Participation Trust. ( ATTACHED. ) XXXX XXXX modification/assumption agreement principal balance was {$120000.00} with a maturity date of XXXX/XXXX/XXXX. XXXX XXXX Loans principal balance was {$130000.00} with a maturity date of XXXX/XXXX/XXXX ; {$12000.00} and 7 years/7 months was added to the life of XXXX XXXX Loans offer. Fair property value on comparable values at that time was {$96000.00}. Simultaneous with the assumption and modification process, there was a claim filed because of major weather/water damage that had occurred in the spring of XXXX. XXXX XXXX decided that they wanted to manage the funds from the claim, and before a claims check would be mailed to pay the XXXX, I would have to make a trial period payment. I am including a worksheet that shows the events of the modification, and claim. The repairs took XXXX seasons Spring through Fall. The repairs should have taken XXXX days. XXXX of the many questions I had was whether the assumption or the modification occurred first. I was reassured when I was told by a XXXX XXXX representative that the modification would not have been approved without the assumption occurring first, which seems appropriate since a deceased person can not enter into a contract. XXXX XXXX Loans stopped giving me information on the mortgage, claiming I was not an authorized borrower on the mortgage and that XXXX XXXX had not transferred the authorization for me to receive notification/information on the loan. XXXX XXXX Loans began sending correspondence to the XXXX of XXXX XXXX. Im not sure why, but some company began posting vacancy notices on the door of the property XXXX XXXX. ) That property has been occupied by my family since XXXX, and continues to be. The foreclosure proceeding was resumed. I was NOT NOTIFIED. XXXX XXXX XXXX representatives began telling me that I needed to proceed with XXXX. There is no will. The intent of the XXXX XXXX was to avoid XXXX. XXXX XXXX Loans did, however, stress that they participated in the XXXX Hit XXXX, and I might qualify for this program. I was dismayed, since XXXX XXXX had allowed me to enter into a modification program, make trial period payments, gave me all the information about the loan that existed, communicated with me about the property damage claim that occurred in XXXX, XXXX and continued through XXXX, XXXX. Working with XXXX XXXX has been painful. The mortgage crisis impacted property values in our area and for my family in a manner that we have not recovered from, although a large percentage of the country has recovered. The property is located in a minority community. The impact of the mortgage crisis has had long-term and far-reaching effects. XXXX XXXX business practice continues to impact us negatively. I have no idea if anything can be done to assist us/me because XXXX XXXX XXXX XXXX, XXXX XXXX court date was to approve the sale of the property. The foreclosure was approved XXXX XXXX, XXXX. I have lived with the failure of the modification/assumption, and XXXX XXXX Loans refusal to give me information, for many sleepless nights and for months. In XXXX XXXX, after learning that XXXX had resumed the foreclosure process. I hired an attorney in an attempt to Quash the Special Process Servers claim that I was served. Although an affidavit was filed, refuting the Process Servers claim, the XXXX in the case denied the motion ; an appeal is underway to reverse the XXXX ruling. In the mean time, there is a good chance we will lose our home. I have no idea what, if anything can be done regarding our situation. XXXX XXXX, XXXX XXXX Loans and their investors prey on consumers. Their reputations in the industry are not positive. XXXX XXXX has engaged in various unethical practices involving mortgages, opening unauthorized accounts and escrow accounts, and both companys employees have been under investigation for a considerable amount of time https : //caliber-home-loans.pissedconsumer.com/complaints/RT-P.html https : XXXX? XXXX I made XXXX trial period payments, in good faith, only to be told that the mortgage had been transferred, at which point the process fell apart. I have spent a great deal of money on repairs to the property and to address the claim. I need your help. Please review the attached documents, and advise if there are any options for us. We wish to keep our property.
Company Response: Closed with explanation

Timely Response

2017-08-27

Manhattan, NY

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response

2017-08-26

Burbank, CA

Trouble during payment process

Mortgage: FHA mortgage

Complaint: I took out a home loan and signed a note in 2004 with XXXX XXXX for $ XXXX, They filed bankruptcy soon after ( RESCAP ). The Bankruptcy Trustee holds the note and claims it was never transferred nor sold. Since then recently and alleged XXXX XXXX XXXX claims to be the TRUSTEE representing a non existent alleged LSF9 MASTER TRUST out of the State of Delaware which has not proven it owns my note, nor has purchased my note for any consideration, nor has the original properly endorsed note. They are not the Beneficiary and have no right to transfer any Servicing rights to any other company, including an alleged Caliber Hoam Loans. This new company, Caliber Home Loans out of the State of Texas, has no standing to service my loan since they do not have any evidence that XXXX XXXX XXXX represents the beneficiary of my loan, and therefore can not act on behalf of an alleged LSF9 Trust incorporated in the State of Delaware, which has not shown to be the beneficiary either, nor paid any consideration for my note. It does not have my original properly endorsed note. This is all fraud and they have failed to include me in the class action as requested by my attorneys the XXXX XXXX XXXX which is properly authorized to file all the necessary complaints including with the FBI, Attorney General, etc. to get to the bottom of this fraud.
Company Response: Closed with explanation

Timely Response

2017-08-25

Rochdale, NY

Trouble during payment process

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response

2017-08-25

Struggling to pay mortgage

Mortgage: FHA mortgage

Company Response: Closed with explanation

Timely Response

2017-08-24

Maclean, VA

Incorrect information on your report

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response

2017-08-23

Wonder Lake, IL

Trouble during payment process

Mortgage: Conventional home mortgage

Complaint: I have had a mortgage with Caliber Home Loans since XX/XX/XXXX. We have always paid our mortgage on time, albeit with some payments after the grace period during the month. In XX/XX/XXXX I had to pay a big XXXX XXXX bill and had not received an expected reimbursement from my employer for work related expenses. So we had to pay our mortgage later in the month than expected. On XX/XX/XXXX I set up a payment to be made on XX/XX/XXXX. I set the payment up on line and received a confirmation from the company. ( Confirmation number XXXX ). My pay check was deposited in my account on XX/XX/XXXX and I had a balance at that time {$8000.00}. My regular payment is {$2700.00}. I had assumed the payment was going to be processed and did n't think about it again until I looked for it having cleared my bank on XX/XX/XXXX or XX/XX/XXXX. I saw that it had not come out yet, but I thought maybe because of the XX/XX/XXXX holiday it had taken longer than usual. I then did n't think to look again until XX/XX/XXXX. When I saw that it still had n't cleared I called the company up to see why they had n't processed the payment. They said they did n't see that I had ever set up a payment. I had actually taken a screen shot of the confirmation of the payment and so I asked them to research the payment with my confirmation number. They told me that the payment had been set up and then immediately cancelled by me. I told them that I never cancelled the payment and they had an issue with their computers and was basically accused of being a liar. They told me to call back the next day. I immediately set up the payment again and followed up the next day with another person at Caliber. This person actually did call me a liar and said it would be easy to set up a payment then cancel it and say you had made a payment. I asked for a supervisor and was put on with a gentleman by the name of XXXX. He said he would research the issue and get back to me. He never did, but I was able to get his phone number and call him back. He said he had not heard back from XXXX but would call me when he heard something. I 'm still waiting for that call. I 've left two voice mails for him too. This is an awful company who does n't feel accountable to it 's customers and I would go so far as to say has disdain for them. I now have a negative credit report for my mortgage. I am trying to refinance with a new lender. I 'm outraged at being accused of lying about something like this when they made the mistake.
Company Response: Closed with explanation

Timely Response

2017-08-22

Manhattan, NY

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response

2017-08-22

Allenwood, NY

Trouble during payment process

Mortgage: Other type of mortgage

Company Response: Closed with explanation

Timely Response

2017-08-22

Copper Center, AK

Applying for a mortgage

Mortgage: Other type of mortgage

Complaint: At XXXX this morning I received two text messages " Thank you for being a Caliber Home Loans, Inc. customer. As you requested, the cell number on your account has been updated. '' " Thank you for being a Caliber Home Loans, Inc. customer. As you requested, you have been unsubscribed for eStatements. '' I called Caliber - and after explaining my concerns, twice, my call was redirected to the XXXX XXXX XXXX. The dealership stated no relation to Caliber. I called Caliber back a third time and they did not answer their line and disconnected the call. I called my spouse, filed a police report, emailed a letter from the Identity Theft program. Attempted calling several numbers listed on their website with no connection to any information or individuals possible.
Company Response: Closed with explanation

Timely Response

2017-08-21

Ewa Beach, HI

Trouble during payment process

Mortgage: Other type of mortgage

Company Response: Closed with explanation

Timely Response

2017-08-21

Applying for a mortgage

Mortgage: Other type of mortgage

Company Response: Closed with explanation

Timely Response

2017-08-21

Manhattan, NY

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response

2017-08-18

Burbank, CA

Trouble during payment process

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response

2017-08-18

Burbank, CA

Applying for a mortgage

Mortgage: Other type of mortgage

Company Response: Closed with explanation

Untimely Response

2017-08-18

Rochdale, NY

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Complaint: We started the process for a short sale on the property on XX/XX/XXXX. the servicer ( Caliber home Loans ) ordered an interior value of the property, the interior valuation was completed on XX/XX/XXXX. The interior value came back with a value of {$210000.00} for " AS IS '' price. The investor ( XXXX XXXX ) and the servicer decided to increase the market value to {$280000.00}. We submitted a value dispute based on the interior condition of the property, the major non-cosmetic damages and comparables in the area. We provided enough evidence for the investor to reconsider their market value with accurate and current data as per their guidelines and the investor is denying our request and would not reconsidered the over priced value. this is an unfair practice in the market now days and we believe the Federal Government and authorities should be make aware of these type of situations since this is a total malpractice and are preventing home owners in a default situation a fair shot to start their lives from scratch.
Company Response: Closed with explanation

Timely Response

2017-08-17

Cheverly, MD

Trouble during payment process

Mortgage: Conventional home mortgage

Complaint: Please see attached -- LETTER TO CFPB PROBLEM : My escrow amount increased significantly in XXXX and again in XXXX which has caused my mortgage payment to increase {$150.00} a month. When the mortgage company ( Caliber ) was contacted, no one could get to the bottom of why it increased. They would say it was due to an increase in my homeowners insurance and/or county taxes. When I called to confirm both, the Homeowners Insurance Company and XXXX XXXX XXXX stated very minimal increases ( nothing over {$20.00} ), if any. Caliber was taking the annual amount out of my escrow to pay for my Homeowners association dues. They took the annual payment out in XXXX ( approximately {$800.00} ) and have yet to send the payment to XXXX ( the management company for my Homeowners association ) for payment. I also received a letter from Caliber Home Loans in XXXX, stating that they would no longer pay my homeowners association dues and then a letter in XXXX stating that Caliber sold my loan to a new mortgage company ( XXXX ). 1. The money that was taken out in XXXX is sitting in my escrow and they never sent the payment. This has caused me to accrue late fees with my HOA ( Homeowners Association ). To date, this payment has not been sent to the property management company for my HOA. 2. My escrow amount should not be this high and the increase not noted and given to me in detail in writing. The only correspondence I received was my mortgage coupon and a letter stating that there will be an increase in my mortgage due to my escrow account. My increase went from {$370.00} to {$470.00}, which is a {$97.00} increase multiply that by 12 months and that is {$1100.00} a year! 3. Since they will no longer pay my HOA fees, my escrow contribution should decrease.
Company Response: Closed with monetary relief

Timely Response

2017-08-17

Bedford, TX

Trouble during payment process

Mortgage: Conventional home mortgage

Complaint: The mortgage company set up an escrow account without my knowledge and without notifying me. In the mean time, I already finalized plans to make the property tax payment for 2016 but it was returned when paid. The mortgage company has added {$3100.00} to my regular monthly payment balance due. The mortgage company has removed my ability to make mortgage payments online altogether. So I am not able to bring my account current and track what is going on ( see print screen attached ). Furthermore, the mortgage company refuses to communicate with me electronically. Any question I ask is responded to with " call them '' ( paraphrase ). This is extremely inconvenient and frustrating. The only reason I can think of for doing this is because they do n't want to put anything in writing. I know from past experience the mortgage company will say when my account is current, my ability to make payments online will be restored. However, I do n't have an extra {$3100.00} sitting around to send them.
Company Response: Closed with explanation

Timely Response

2017-08-17

Burlington, NC

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response

2017-08-17

Co Spgs, CO

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response

2017-08-16

Green Oaks, IL

Struggling to pay mortgage

Mortgage: FHA mortgage

Company Response: Closed with explanation

Timely Response

2017-08-16

Livonia, MI

Written notification about debt

Debt collection: Mortgage debt

Didn't receive enough information to verify debt
Company Response: Closed with explanation

Timely Response

2017-08-15

Wattenburg, CO

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response