CARRINGTON MORTGAGE SERVICES, LLC
Consumer Complaints
There are over 3157 complaints on file for CARRINGTON MORTGAGE SERVICES, LLC. Dated between 2019-11-27 and 2012-05-22.
Complaints Page 48
2017-08-09
Phila, PA
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2017-08-08
TX
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: I am writing this letter in regards to a two issues I have had with Carrington mortgage but primarily due to a recent 30-day late payment. Initially in XX/XX/XXXX I came home from XXXX for vacation. I received several letters saying I was 90 days late on a mortgage payment. Carrington did not process my correct account and routing number to take the automated payment. I called and complained and I was told by the customer rep. that the problem is resolved. Carrington not getting my proper account number then saying I was late was unacceptable. Thankfully this issue was fixed. Then in XX/XX/XXXX I set up an the same auto payment for the same mortgage, with the same system. I double check the account number and the rounting, and their system also have a check system too. When I logged in to set up the auto pay for XX/XX/XXXX, it would not allow me to set up payment for XX/XX/XXXX. I have no idea why. The verbiage was a bit confusing and I thought it was saying that it would take out both payments in XX/XX/XXXX since it would not allow me to set up payment for XX/XX/XXXX. Apparently this was not the case. I just received a 30-day late payment for XX/XX/XXXX. I never got a single phone call regarding the late payment or any paperwork until after the payment was 30 days late. This is a problem I had an XXXX credit score now I have a XXXX. I also had the funds in the account so this was not the issue either. This is a serious problem ; this should be removed from my credit because I clearly have great credit and I always pay my bills. This issue is simply due to a misunderstanding, a auto payment system error and unclear instruction for the payment of XX/XX/XXXX. I am in the process of getting a business loan approved and a home equity line of credit as well. I need this removed from my credit and I need a letter from Carrington saying they authorize its removal so that I can proceed with my loans. XXXX XXXX XXXX XXXXXXXXXXXX XXXX/XXXX/XXXX
Company Response: Closed with explanation
2017-08-06
Manhattan, NY
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2017-08-05
NH
Struggling to pay mortgage
Mortgage: FHA mortgage
Complaint: On XX/XX/XXXX I made a payment for the XXXX payment of my mortgage to Carrington MS and onXX/XX/XXXX I made another payment for the XXXX Payment to Carrington MS . Both payments were in the amount of {$1300.00} which leaves XXXX and XXXX now due.
The supervisor was hostile on the phone when I called to make my payment the second time and told me that I I was past due since XXXX. I disputed that and I submitted a letter to the fax numbers that XXXX, the supervisor gave me for both to receive my statements to be mailed to me and to dispute the amount they are stating over the phone that I owe. I have proof of every payment I have made with XXXX XXXX XXXX and Carrington MS . The supervisor stated that if I did n't make two payments by the end of the month I would be prevented from making any payments at all. Since Carrintgon MS took over my loan for XXXX XXXX XXXX, in one month I am now being threatened with foreclosure. I received only one letter letting me know of the transfer then the letter to foreclose. On Saturday, XX/XX/XXXXI received a letter for the intent to foreclose. Carrington MS was willing to foreclose on my home for two payments behind is unacceptable when I have fought for years to keep my home. I have ever intention of paying my mortgage and find it unacceptable that they can use intimidation and rather than work with me take my home away from my family.
Company Response: Closed with explanation
2017-08-04
Acworth, GA
Took or threatened to take negative or legal action
Debt collection: Mortgage debt
Seized or attempted to seize your property
Complaint: Updated Combined Complaint XXXX Mortgage Fraud Serial Crimes Bullet Point Summary : -XXXX XXXX XXXX XXXX 's XX/XX/XXXX Corporate Collapse Breached to XXXX XXXX Contract Acct # XXXX with XXXX XXXX XXXX on property XXXX XXXX XXXX Ct XXXX XXXX GA signed XX/XX/XXXX. ( XXXX ) - XX/XX/XXXX file for bankruptcy, XXXX gives permission to XXXX for emergency acct mgt auth to Carrington Mortgage Services. XXXX Collapses -Carrington Mortgage Servicers, ( CMS ) Collected Unconsummatable Breached Contract mortgage payments for 7 years, and concealed true status of Lenders Demise. -Carrington Mortgage Servicers and XXXX XXXX XXXX , Forged Assignment and Transfer to Trust Certificate Series XXXX and Filed Fraudulent Deed Recording Against Real Property. ( XXXX Breached Mortgage Contract ) -Carrington Mortgage Servicers and XXXX XXXX executed a wrongful foreclosure using a Forged and Filed Fraudulently Recorded Deed. -XXXX XXXX collaborates with XX/XX/XXXX XXXX XXXX XX/XX/XXXX ( XXXX ) to execute an CMS insider receivership Bid-Rigged Auction for {$110000.00} on a {$190000.00} home - XXXX executed executes wrongful eviction proceedings in XXXX Magistrate Court case # XXXX for Judgment -I appealed Judgement to Superior Court of proper jurisdiction hearing on my Complaint for Bid-Rigged Real Property Sale , XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, hearing date XXXX XX/XX/XXXX
Company Response: Closed with explanation
2017-08-04
Lyman, VT
Applying for a mortgage or refinancing an existing mortgage
Mortgage: FHA mortgage
Company Response: Closed with explanation
2017-08-04
Walker, LA
Trouble during payment process
Mortgage: Other type of mortgage
Company Response: Closed with explanation
2017-08-03
Bethlehem, WV
Struggling to pay mortgage
Mortgage: Other type of mortgage
Company Response: Closed with explanation
2017-08-02
Clayton, DE
Trouble during payment process
Mortgage: FHA mortgage
Company Response: Closed with explanation
2017-08-02
Baltimore, MD
Trouble during payment process
Mortgage: Other type of mortgage
Company Response: Closed with explanation
2017-08-02
TX
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: Carrington Mortgage Company I want to know if the following actions taken by this mortgage company are legal : 1. As of XXXX 2017, the company charges {$5.00} to process my payment online. The payment is not late. 2. When XXXX XXXX XXXX sold my loan to Carrington, the company raised the amount that I need in escrow two years in a row. The excess funds are returned to me at the end of the year, which indicates that I am being charged too much. 3. I was told that the only way I can get a new mortgage company is to refinance. I am within the last 10 years of my loan, so I do not want to refinance to a 15-year note. This is a terrible company that is not responsive to its customers. Just look at all of the complaints online. Can anything be done?
Company Response: Closed with explanation
2017-08-02
Conyers, GA
Struggling to pay mortgage
Mortgage: Other type of mortgage
Company Response: Closed with explanation
2017-08-01
Staten Island, NY
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2017-08-01
Walker, LA
Trouble during payment process
Mortgage: Other type of mortgage
Company Response: Closed with explanation
2017-08-01
Bethlehem, WV
Struggling to pay mortgage
Mortgage: Other type of mortgage
Company Response: Closed with explanation
2017-07-31
Wesley Chapel, FL
Struggling to pay mortgage
Mortgage: FHA mortgage
Complaint: i owe 6 months due to sickness and ask them to lower my monthly mortgage so my wife who is the only one working can be able to pay, she has 3 months right now to pay and the company is refusing to take the payments
Company Response: Closed with explanation
2017-07-31
Charlotte, NC
Trouble during payment process
Mortgage: FHA mortgage
Complaint: From: XXXX XXXX Sent: Saturday, XX/XX/XXXX XXXX XXXX To: XXXX; XXXX Subject: Re: Sent to Investor Relations ------Fw: Attorney General complaint XXXX a few months ago - continuation of COMPLAINT- I paid on XX/XX/XXXX Wed. and it hasn't posted (XX/XX/XXXX) to XXXX account???????????????---Re: Loan XXXX From: XXXX XXXX Sent: Saturday, XX/XX/XXXX XXXX XXXX To: XXXX XXXX Subject: Sent to Investor Relations ------Fw: Attorney General complaint XXXX a few months ago - continuation of COMPLAINT- I paid on XX/XX/XXXX Wed. and it hasn't posted (XX/XX/XXXX) to XXXX account???????????????---Re: Loan XXXX I believe I sent in Reaffirmation of Loan when you took over from another company - but, it was never followed through by Carrington Mortgage. I asked XXXX how to do this - she said just write "I reaffirm my loan" on a piece of paper and fax it to you - she got this from the Bankruptcy Department (see string of e-mails below) - when I talked to XXXX I was returning call from Carrington - but, it must not have been noted. They are still calling and leaving messages - it's Saturday XX/XX/XXXX and I can't return call until Monday. My main concern is that the payment I made on Wednesday XX/XX/XXXX has not posted to my account and there was "other" regarding Escrow in the tally - when I went to pay my loan - XXXX said don't worry about it - it would go to $XXXX in XX/XX/XXXX. HELP!!!!! What is going on at Carrington??????? XXXX XXXX XXXX XXXX XXXX XXXX - Loan number below in string of e-mails. I want my payment to post before XX/XX/XXXX since I made it on XX/XX/XXXX. You payment system is archaeic. From: XXXX XXXX Sent: Saturday, XX/XX/XXXX XXXX XXXX To: XXXX XXXX Subject: Fw: Attorney General complaint XXXX a few months ago - continuation of COMPLAINT- I paid on XX/XX/XXXX Wed. and it hasn't posted (XX/XX/XXXX) to XXXX account???????????????---Re: Loan XXXX From: XXXX XXXX Sent: Saturday, XX/XX/XXXX XXXX XXXX To: XXXX; XXXX; XXXX Subject: Attorney General complaint XXXX a few months ago - continuation of COMPLAINT- I paid on XX/XX/XXXX Wed. and it hasn't posted (XX/XX/XXXX) to XXXX account???????????????---Re: Loan XXXX Attorney General complaint a few months ago - same scenario of a few months ago Attorney General complaint XXXX- I paid on XX/XX/XXXX Wed. and it hasn't posted to XXXX account???????????????---Re: Loan XXXX ALSO - the following re: Escrow - XXXX at your company told me not to pay the $XXXX (see string of e-mails) XXXX XXXX XXXX XXXX From: XXXX XXXX Sent: Thursday, XX/XX/XXXX XXXX XXXX To: XXXX XXXX Subject: Spoke to XXXX - XXXX XXXX - XX/XX/XXXX - Escrow is not $XXXX after making payment ---Fw: Loan XXXX - has $XXXX (Escrow Balance) amount that it appears I need to pay (see below) Check to see if payment cleared tomorrow!!! XXXX said - all is well - Escrow will be balanced at the end of XX/XX/XXXX - I would only owe $XXXX - she said it goes up and down all the time. They will be running a report in XX/XX/XXXX. I did ask her about reaffirming my loan - and she said there wasn't a form - I would just need to fax in signed and dated Request to Reaffirm my loan to XXXX8. From: XXXX XXXX Sent: Tuesday, XX/XX/XXXX 1XXXX XXXX To: XXXX; XXXX Cc: XXXX XXXX Subject: Loan XXXX - has $XXXX (Escrow Balance) amount that it appears I need to pay (see below) I just need to know how I should pay this????? Do I pay with "Other" when I pay my House payment this month? Or, do I mail you a check? and where do I mail the check? Thank you, XXXX XXXX From: XXXX XXXX Sent: Thursday, XX/XX/XXXX XXXX XXXX To: XXXX; XXXX Subject: I made my payment for XX/XX/XXXX - yesterday - now it shows I owe $XXXX Escrow Balance - do you want me to mail this $ to you? XXXX XXXX ------Re: Loan XXXX - has $XXXX (Escrow Balance) amount that it appears I need to pay (see below) Loan Information Loan Number: XXXX Loan Type: First Mortgage Property Address: XXXX XXXX XXXX XXXX, NC XXXX Mailing Address: XXXX XXXX XXXX XXXX, NC XXXX Original Loan Amount: $XXXX *Unpaid Principal Balance: $XXXX Escrow Balance: -$XXXX Loan Origination Date: XX/XX/XXXX First Payment Date: XX/XX/XXXX Loan Maturity Date: XX/XX/XXXX Current Interest Rate: 5.5 % *Unpaid Principal Balance is not the payoff amount. From: XXXX XXXX Sent: Saturday, XX/XX/XXXX XXXX XXXX To: XXXX XXXX Subject: Fw: Attorney General complaint XXXX a few months ago - continuation of COMPLAINT- I paid on XX/XX/XXXX Wed. and it hasn't posted (XX/XX/XXXX) to XXXX account???????????????---Re: Loan XXXX From: XXXX XXXX Sent: Saturday, XX/XX/XXXX XXXX XXXX To: XXXX; XXXX; XXXX Subject: Attorney General complaint XXXX a few months ago - continuation of COMPLAINT- I paid on XX/XX/XXXX Wed. and it hasn't posted (XX/XX/XXXX) to XXXX account???????????????---Re: Loan XXXX Attorney General complaint a few months ago - same scenario of a few months ago Attorney General complaint XXXX- I paid on XX/XX/XXXX Wed. and it hasn't posted to XXXX account???????????????---Re: Loan XXXX ALSO - the following re: Escrow - XXXX at your company told me not to pay the $XXXX (see string of e-mails) XXXX XXXX XXXX XXXX From: XXXX XXXX Sent: Thursday, XX/XX/XXXX XXXX XXXX To: XXXX XXXX Subject: Spoke to XXXX - XXXX XXXX - XX/XX/XXXX - Escrow is not $XXXX after making payment ---Fw: Loan XXXX - has $XXXX (Escrow Balance) amount that it appears I need to pay (see below) Check to see if payment cleared tomorrow!!! XXXX said - all is well - Escrow will be balanced at the end of XX/XX/XXXX - I would only owe $XXXX - she said it goes up and down all the time. They will be running a report in XX/XX/XXXX. I did ask her about reaffirming my loan - and she said there wasn't a form - I would just need to fax in signed and dated Request to Reaffirm my loan to XXXX. From: XXXX XXXX Sent: Tuesday, XX/XX/XXXX XXXX XXXX To: XXXX; XXXX Cc: XXXX XXXX Subject: Loan XXXX - has $XXXX (Escrow Balance) amount that it appears I need to pay (see below) I just need to know how I should pay this????? Do I pay with "Other" when I pay my House payment this month? Or, do I mail you a check? and where do I mail the check? Thank you, XXXX XXXX From: XXXX XXXX Sent: Thursday, XX/XX/XXXX XXXX XXXX To: XXXX; XXXX Subject: I made my payment for XX/XX/XXXX - yesterday - now it shows I owe $XXXX Escrow Balance - do you want me to mail this $ to you? XXXX XXXX ------Re: Loan XXXX - has $XXXX (Escrow Balance) amount that it appears I need to pay (see below) Loan Information Loan Number: XXXX Loan Type: First Mortgage Property Address: XXXX XXXX XXXX XXXX, NC XXXX Mailing Address: XXXX XXXX XXXX XXXX, NC XXXX Original Loan Amount: $XXXX *Unpaid Principal Balance: $XXXX Escrow Balance: -$XXXX Loan Origination Date: XX/XX/XXXX First Payment Date: XX/XX/XXXX Loan Maturity Date: XX/XX/XXXX Current Interest Rate: 5.5 % *Unpaid Principal Balance is not the payoff amount. From: XXXX XXXX Sent: Tuesday, XX/XX/XXXX XXXX XXXX To: XXXX; XXXX Cc: XXXX XXXX Subject: Loan XXXX - has $XXXX (Escrow Balance) amount that it appears I need to pay (see below) I just need to know how I should pay this????? Do I pay with "Other" when I pay my House payment this month? Or, do I mail you a check? and where do I mail the check? Thank you, XXXX XXXX XXXX Payment information Loan Number: XXXX Next Payment Due: XX/XX/XXXX Total Due: $XXXX Previous Payment Received: XX/XX/XXXX Loan Information Loan Number: XXXX Loan Type: First Mortgage Property Address: XXXX XXXX XXXX XXXX, NC XXXX Mailing Address: XXXX XXXX XXXX XXXX, NC XXXX Original Loan Amount: $XXXX *Unpaid Principal Balance: $XXXX Escrow Balance: -$XXXX Loan Origination Date: XX/XX/XXXX First Payment Date: XX/XX/XXXX Loan Maturity Date: XX/XX/XXXX Current Interest Rate: 5.5 % From: XXXX XXXX Sent: Monday, XX/XX/XXXX XXXX XXXX To: XXXX Subject: To: XXXX XXXX XXXX - File No. XXXX - Carrington - I consider this closed - but, want the following information added to the record. XXXX XXXX Spoke to XXXX XXXX at Carrington on XX/XX/XXXX - what we talked about is in the e-mail below - I typed this up right after our conversation. To: XXXX XXXX XXXX - File No. XXXX - Carrington - I consider this closed - but, want the following information added to the record. XXXX XXXX XXXX XXXX From: XXXX XXXX Sent: Monday, XX/XX/XXXX XXXX XXXX To: XXXX; XXXX; XXXX Subject: Just heard from XXXX XXXX ----Re: NC Attorney General - Re: Tomorrow is XX/XX/XXXX - I made my house payment on XX/XX/XXXX - so far, it has not been taken out of my account?? She said there were system problems - which I noticed this past month - on XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX. She re-input my payment information - and gave me the confirmation number of XXXX. I did ask - "would this affect other customers - who may be getting "close" to getting a late fee?" This could affect their payment history with Credit Unions also. She is checking into this. So as of XX/XX/XXXX - Carrington System Issues - Carrington registered my payment in their system - but, money did not come out of my Checking account. I had to call Carrington after keeping a check on my Checking account and seeing that the monies were not taken out of my account????? I should have been NOTIFIED by Carrington at least by XX/XX/XXXX THAT MONIES WERE NOT RECEIVED FROM MY CHECKING ACCOUNT. XXXX payment - (see Customer Service Problems below) Paid - XX/XX/XXXX7 - $XXXX - Confirmation # XXXX via XXXX XXXX - Supervisor. She did say I should not have been put on "hold" by XXXX to check my checking account payment information. Thank you, XXXX XXXX From: XXXX XXXX Sent: Monday, XX/XX/XXXX XXXX XXXX To: XXXX; XXXX; XXXX Subject: Re: NC Attorney General - Re: Tomorrow is XX/XX/XXXX - I made my house payment on XX/XX/XXXX - so far, it has not been taken out of my account?? NO INDICATION REGARDING WHY PAYMENT HAS NOT BEEN TAKEN FROM MY CHECKING ACCT. Payment information Loan Number: XXXX Next Payment Due: XX/XX/XXXX Total Due: $XXXX Previous Payment Received: XX/XX/XXXX Loan Information Loan Number: XXXX Loan Type: First Mortgage Property Address: XXXX XXXX XXXX XXXX, NC XXXX Mailing Address: XXXX XXXX XXXX XXXX, NC XXXX Original Loan Amount: $XXXX *Unpaid Principal Balance: $XXXX Loan Origination Date: XX/XX/XXXX First Payment Date: XX/XX/XXXX Loan Maturity Date: XX/XX/XXXX Current Interest Rate: 5.5 % From: XXXX XXXX Sent: Monday, XX/XX/XXXX XXXX XXXX To: XXXX; XXXX Cc: XXXX; XXXX Subject: CC: NC Attorney General - Re: Tomorrow is XX/XX/XXXX - I made my house payment on XX/XX/XXXX - so far, it has not been taken out of my account?? XXXXInformation sent to NC Attorney General re: my Loan XXXX - payment has not cleared my Checking account - tomorrow is the end of the month***********PROBLEMS WITH CARRINGTON -- DO YOU THINK EITHER OF THE INDIVIDUALS I SPOKE TO BELOW HAVE CALLED ME TO LET ME KNOW THAT ANY INFORMATION WAS INPUT INCORRECTLY?????? NO!!!! _________________________________________________________________________________________________________________________________________________________ Sent to NC Attorney General: Carrington Mortgage Insurance loan payment was made on XX/XX/XXXX. It has yet to clear my checking account - XX/XX/XXXX - so, if it doesn't show up tomorrow, I'll have to pay a late fee. Today, XX/XX/XXXX, I spoke to XXXX at XXXX - she put me on indefinite hold. She was checking to see if correct account was input (checking/debit). I called XXXX at XXXX - Resolve Complex Issues - he wasn't able to see on do anything on his end - and, he had a very arrogant attitude. I did let him know that the Carrington phone system - creates a situation where you never speak to anyone - and, I was put on indefinite Hold previously - and, if he is suppose to resolve complex issues - he should be able to "see" "something" in the system. Help!!!!! I don't want a late fee. But, they haven't taken their payment out of my Checking account and haven't let me know of any problems re: my payment. On the XXXX website - it does show that I have "paid" the payment for XX/XX/XXXX - but, the monies have not been taken out of my bank account. The website was "screwy" this past month. Thank you. XXXX XXXX XXXX XXXX From: XXXX XXXX Sent: Monday, XX/XX/XXXX XXXX XXXX To: XXXX Cc: XXXX; XXXX Subject: Tomorrow is XX/XX/XXXX - I made my house payment on XX/XX/XXXX - so far, it has not been taken out of my account?? account XXXX - XXXX XXXX Tomorrow is XX/XX/XXXX - I made my house payment on XX/XX/XXXX - so far, it has not been taken out of my account?? I need to know that you received my XX/XX/XXXX payment. Thank you, XXXX XXXX XXXX ________________________________________________________________ From: XXXX XXXX Sent: Monday, XX/XX/XXXX XXXX XXXX To: XXXX; XXXX; XXXX; XXXX; XXXX Subject: Continuation of complaint XXXX - CHECK DIDN'T CLEAR TODAY - FOR MY PAYMENT MADE ON XX/XX/XXXX??????: Carrington Fw: Also, I want DOCUMENTS that I have to READ AND SIGN - no assumption of what I'm doing - I want to see the NUMBERS. Thank you, XXXX XXXX If they have some kind of loan in process - I did not okay this!!!!!!! XXXX XXXX (BELOW) contacted me --- I did not okay any type of NEW LOAN due to the fact that I like to see and read everything in WRITING AND I HAVE NOT RECEIVED ANYTHING!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! PLEASE GET MY CHECK TO CLEAR TODAY AND IF YOU NEED TO !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!1 SELL MY LOAN TO ANOTHER COMPANY WHO CAN TAKE CARE OF IT PROPERLY - PLEASE DO SO - WHAT IS GOING ON???????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????? XXXX XXXX XXXX XXXX XXXX XXXX XXXX From: XXXX XXXX Sent: Monday, XX/XX/XXXX XXXX XXXX To: XXXX XXXX Subject: Do I get to review the documents before signing? I also need to "reaffirm" my debt. Do I get to review the documents before signing? I also need to "reaffirm" my debt. I don't want my loan to become a part of "limbo" - I read horror stories online daily. So, you would be making a proposal for a loan for the amount owed now for $XXXX years - with amount in Escrow for Taxes and Insurance? I like to deal with e-mail due to the fact that I do have everything in writing. I sent my Reaffirmation of the loan in XX/XX/XXXX - to Carrington - but, in a recent letter - it didn't seem that y'all had it. I definitely want to Reaffirm my Debt. Thank you, XXXX XXXX XXXX XXXX XXXX XXXX, NC XXXX XXXX From: JXXXX XXXX Sent: Monday, XX/XX/XXXX XXXX XXXX To: XXXX XXXX Subject: RE: Why are you trying to reach me? XXXX XXXX Re: Post Follow Up Good morning, In response to your email, I was recently assigned to your loan. Carrington wanted to thank you for your business and for being a valued customer with us. We acquired your loan last year and since then you have been on time with your payments. In reviewing your loan you qualify for Carringtons lower rate reduction program. This means we can reduce your rate and payment without you having to have the property appraised, or pay any out of pocket closing cost. You can even keep your term the same! Carrington is extending this offer out because we know if you pay less you will stay with us longer. The rates are low at this time so when we are able to reward our customers we like to make them aware. The process is simple. If you would like to move forward let me know. Have a great day. Thank you, XXXX XXXX XXXX NMLS ID #XXXX Loan Officer Carrington Mortgage Services, LLC XXXX XXXX XXXX XXXX XXXX, IN XXXX Phone: (XXXX) XXXX Fax: (XXXX) XXXX From: XXXX XXXX [mailto:XXXX] Sent: Saturday, XX/XX/XXXX XXXX XXXX To: XXXX XXXX Subject: Why are you trying to reach me? XXXX XXXX Re: Post Follow Up From: XXXX XXXX Sent: Saturday, XX/XX/XXXX XXXX XXXX To: XXXX Subject: Post Follow Up XXXX, I have been trying to reach youplease call me @ XXXX or let me know a good time to reach you and the best number to reach you at. OR If email is the best way to reach you please respond to this email so that I dont continue to call if it is the preferred mode of communication. Thank you, XXXX XXXX XXXX NMLS ID #XXXX Loan Officer Carrington Mortgage Services, LLC XXXX XXXX XXXX XXXX XXXX, IN XXXX Phone: (XXXX) XXXX Fax: (XXXX) XXXX Email: XXXX State Licenses: AL, IN,KY,NM,OH,NC,CA and WA.
Company Response: Closed with explanation
2017-07-31
Carver, MA
Trouble during payment process
Mortgage: FHA mortgage
Company Response: Closed with explanation
2017-07-31
Waldorf, MD
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2017-07-31
And, SC
Trouble during payment process
Mortgage: Other type of mortgage
Company Response: Closed with explanation
2017-07-30
Macclenny, FL
Problem with a credit reporting company's investigation into an existing problem
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Problem with personal statement of dispute
Complaint: My mortgage note was recently sold from XXXX to Carrington Mortgage as my new loan servicer. I incur a late penalty fee due paying on the last possible day of the grace period which I 'm comfortable with and have been paying for the past several months. Recently however, Carrington has begun charging a " {$5.00} convenience fee '' which I was not fond of because they did not originally charge this fee for payments made through their website. In lieu of making payments through their website, I decided to set them up through online bill pay from my XXXX checking account in order to avoid the {$60.00} annual fee. I had the payment scheduled for XX/XX/XXXX in order to give it a couple of extra days to clear on their end. The funds were not disbursed because my available balance was {$830.00} and funds required to pay my mortgage were {$830.00} ( short by XXXX cents ). I immediately processed an external transfer of {$10.00} from another checking account of mine to assist in covering the payment. By the time the funds were deposited ( 48 hour turnaround ), monies were disbursed on XX/XX/XXXX to Carrington Mortgage. Since the payment was not applied until XX/XX/XXXX by Carrington, they have now reported me to the credit bureaus and I have suffered a substantial credit hit. My FICO score that I have worked extremely hard in maintaining excellence ( nearly XXXX points for many years ) has now dropped severely and this is all due to being short by XXXX and also wanting to avoid an unnecessary {$5.00} fee.
Company Response: Closed with explanation
2017-07-29
El Paso, TX
Struggling to pay mortgage
Mortgage: VA mortgage
Complaint: We have been participating in a lender approve short sale previous through XXXX XXXX XXXX and now through Carrington Mortgage Services since XX/XX/XXXX. Our loan was previously sold to Carrington from XXXX XXXX XXXX in XX/XX/XXXX while in negotiation for a VA Approved short sale. As part of the loan package a loss draft insurance claim that was issued in XX/XX/XXXX was given to Carrington mortgage Services identifying roof replacement as the single cause to damage to our property. Due to the hardship that has fallen upon our family we have been unable to replace the roof with out in any assistance from the insurance company. Upon notice of transfer of loan in XX/XX/XXXX we informed Carrington of our short sale status and the roof claim. Carrington inform us that they did not have the complete package from BOA so that could not issued or find the claim. The potential buyer 's insurance company would not issue a new policy on the house without the claim being settle, so we unfortunately loss that buyer ( Buyer1 ). In XX/XX/XXXX we contracted another buyer ( buyer2 ) to purchase the property. We confirm we Carrington Mortgage Services, that we had a purchaser, we receive approval for the short sale. Carrington Confirm that they have received there paperwork, and could issue the check for the roof. As of XX/XX/XXXX. No check had been issued. Our second buyer cancel, due to no policy being able to be issued on the property with a pending claim for roof again. We contacting Carrington again they told us they were processing the claim but need more information for the insurance company. We engage the buyer again, ask to come back in to the contract and give us more time. We were given an additional 15 days to close. As of XX/XX/XXXX Carrington still had not issued the partial payment for the insurance claim needed to get the contractor start to repair the roof. The buyer cancel again .... We now have engage a third buyer ... based on the same approval given by Carrington set for a closing date of XX/XX/XXXX. At this time Carrington sent another appraiser out to visit the property for a liquidation sale as of XX/XX/XXXX. Carrington and XXXX XXXX XXXX while approving us for the short sale, did in every instance avoid allowing us to sell the home. They intentionally held up the issued claim that has cause us to lose a total of XXXX contracts. If they did not intend for us to sell the home, why have they put us through so much grief and inconvenience. We only ask that we be allowed to sell our home. Please Help US, we have done everything they ask. the amount of XXXX and grief this has cause of family is enormous.We just want to be able to sell.
Company Response: Closed with explanation
2017-07-29
Bethlehem, WV
Struggling to pay mortgage
Mortgage: FHA mortgage
Company Response: Closed with explanation
2017-07-29
Lincoln, NE
Struggling to pay mortgage
Mortgage: Other type of mortgage
Company Response: Closed with explanation
2017-07-27
Manhattan, NY
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Closed with explanation