CAPITAL ONE FINANCIAL CORPORATION

2016-03-25

Fair Lawn, NJ

Loan servicing, payments, escrow account

Mortgage: Conventional adjustable mortgage (ARM)

Company Response: Closed with explanation

Disputed: Yes Timely Response

2016-03-25

Flushing, NY

Delinquent account

Credit card:

Company Response: Closed with explanation

Disputed: No Timely Response

2016-03-25

Kent, WA

Loan servicing, payments, escrow account

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2016-03-25

Ft Belvoir, VA

Identity theft / Fraud / Embezzlement

Credit card:

Company Response: Closed with explanation

Disputed: No Timely Response

2016-03-25

Moapa, NV

Problems when you are unable to pay

Consumer Loan: Vehicle loan

Complaint: XX/XX/XXXX I purchased a XXXX chevy 4x4 truck for {$42000.00}. The vehicle was financed through " Capital One Auto Finance '' ( here after referred at as Capital One ). They loan payment was {$880.00} per month for 72 months. In XX/XX/XXXX I had financial trouble due to being in construction and the housing market drop dramatically effected my income. The last loan payment made was XXXX XXXX. I explored every possibly option to keep the vehicle, but unfortunately I ultimately agreed to a voluntary repossession approximately $ XXXX was owed at the time of surrender. The vehicle was sold by Capital One at auction leaving a balance of {$10000.00}, as reported to all credit bureaus by Capital One. My personal credit report shows the {$10000.00} balance was charged off by Capital One as of XXXX XXXX. Oddly enough, Capital One also reported to the credit bureaus the vehicle was repossessed ( " R '' ) as of XXXX XXXX, yet the charge off was reported to the credit bureaus as of XXXX XXXX. The data reported is clearly false and inaccurate. It is impossible for the balance of the loan ( {$10000.00} ) to have been charged off two months prior ( XXXX XXXX ) to the reported repossession date of XXXX XXXX. This would mean the vehicle was sold at auction by Capital One two months prior to the vehicle having been surrendered by me to Capital One. As stated above Capital One reported the {$10000.00} " Charged Off '' to the credit bureaus as of XXXX XXXX. Even with the vehicle loan being in a " Charged Off Status '' by Capital One, Capital One has continued to report every month since XX/XX/XXXX ( to current date XXXX XXXX ) as " CO. '' The action being taken by Capital One has and continues to dramatically effecting my credit report/score through all credit reporting agencies. The information being updated monthly since XX/XX/XXXX by Capital One makes it appear that I still have an active loan payment of {$880.00} which I am not paying monthly and am past due on for the last 76 months ( keep in mind that id 76 months of non-payment reporting to the credit bureaus by Capital One on a loan that began XX/XX/XXXX, this is on a loan that if went to term would have matured by XX/XX/XXXX. There has been no loan contract written, verbal agreement made or otherwise implied by myself to Capital One for any payment arrangement on the remaining " Charged off '' amount of {$10000.00} dollars. I filed a dispute form with XXXX over the Capital One data reported. The dispute results were received and dated XXXX XXXX, XXXX. The dispute results document showed further information stating, " account charged off. {$30000.00} written off. {$10000.00} past due as of XXXX XXXX. '' Capital One has by omission admitted the entire loan balance of {$30000.00} was " charged off. '' The {$30000.00} " charged off '' amount includes the {$10000.00}, however, Capital One continues to intentionally negatively impact my credit score by reporting the amount as a monthly payment being not paid. Following the dispute completion my credit scored dropped dramatically. Upon review of my XXXX credit bureau reports I found that Capital One has fraudulently inflated the balance of {$10000.00} to a new balance of " {$13000.00} '' to all credit bureaus. This inflated balance reporting having occurred immediately following my dispute of their data reporting is an unethical, illegal, fraudulent act that is malicious in nature and is being done to punish me for exercising the legal right to dispute inaccurate reporting to my credit report. Capital Ones credit reporting tactics against me are intentional and retaliatory in nature and are being done for the sole purpose of harming my personal credit reports and credit score. I respectfully request my complaint be investigated and upon completion Capital One shall be required to remove all data from all credit bureaus immediately. Documents are attached to support facts of my complaint.
Company Response: Closed with explanation

Disputed: No Timely Response

2016-03-25

San Francisco, CA

APR or interest rate

Credit card:

Complaint: Capital One was not clear about their promotional offer for 0.0 % APR for 18 months. I just bought a house and was going to use the offer as a free loan to buy all the furniture I needed for an empty house. After spending XXXX in one month, I received a bill for the " Purchase Saver Amount '' for the full amount ( or I would pay interest ). When I signed up for the promotion, I was under the impression that I would not have to pay any interest on future purchases for 18 months. After an online chat and a phone call with Capital One, I was informed that the offer only applied to balance transfers and did not apply to future purchases. Not only would I not have signed up for the promotion whatsoever had I known that it was only for balance transfers, but I also would not have spent XXXX in one month! I saved the promotional email which is deceiving. It explicitly states " Want to avoid paying interest on new purchases? If you accept this offer, you can avoid interest on new purchases. Pay the Interest Saver Payment ( your minimum payment plus all non-promotional balances, including purchases, cash advances, fees, and finance charges ) by the due date each month, and you wo n't pay interest on new purchase transactions '' I do n't need a promotion to pay my credit card balance in full every month. I can do that without jumping through hoops to sign up for their promotion. This is the most deceiving fraudulent experience I have had in a long time! This deceptive tactic tricks users into signing up for a promotion where they believe their problems are over and they will have 18 months of no interest, so that after the users ( who probably would n't have spent the money anyway ) rack up a massive credit card bill, they tell you you must pay the entire balance to avoid interest! Truly unethical. This practice needs to be stopped. Companies like this are why the average American is in XXXX of debt. I lost {$300.00} balance transferring the amount away from my Capital One card onto other credit cards that " actually '' are giving me 0.0 % APR. I will be closing my account ASAP. Thank you for your time.
Company Response: Closed with explanation

Disputed: No Timely Response

2016-03-25

Greenbelt, MD

Fraud or scam

Other financial service: Money order

Complaint: I purchased a money order pay to the order of District Court of XXXX on XXXX/XXXX/2016. Capitol One Bank stamped money order pay to the order of Capitol One in XXXX XXXX. XXXX XXXX XXXX stamped for deposit only into another Capitol One Bank in XXXX XXXX
Company Response: Closed with explanation

Disputed: Yes Timely Response

2016-03-25

Mem, TN

Improper contact or sharing of info

Debt collection: Medical

Talked to a third party about my debt
Company Response: Closed with explanation

Disputed: No Timely Response

2016-03-25

GA

Identity theft / Fraud / Embezzlement

Credit card:

Complaint: I have never had an account with Capital One Bank USA NA yet they fraudulently opened an account in my name and have been having XXXX of their other subsidiaries, Capital One Services LLC send me payment notices. I have spoken with and written to them yet they persist.
Company Response: Closed with explanation

Disputed: No Timely Response

2016-03-25

Piedmont, AL

Billing disputes

Credit card:

Complaint: I have stuff on my report that does not belong to me, i go by XXXX not XXXX
Company Response: Closed with explanation

Disputed: Yes Timely Response

2016-03-25

San Antonio, TX

Deposits and withdrawals

Bank account or service: Other bank product/service

Company Response: Closed with explanation

Disputed: No Timely Response

2016-03-25

Bolingbrook, IL

Closing/Cancelling account

Credit card:

Company Response: Closed with explanation

Disputed: No Timely Response

2016-03-24

Downers Grove, IL

Cont'd attempts collect debt not owed

Debt collection: Credit card

Debt is not mine
Company Response: Closed with non-monetary relief

Disputed: No Timely Response

2016-03-24

Saint Augustine, FL

Incorrect information on credit report

Credit reporting:

Account status
Company Response: Closed with explanation

Disputed: No Timely Response

2016-03-24

Evesboro, NJ

Billing disputes

Credit card:

Company Response: Closed with monetary relief

Disputed: No Timely Response

2016-03-24

Buena Park, CA

Other fee

Credit card:

Company Response: Closed with monetary relief

Disputed: No Timely Response

2016-03-24

WA

Application, originator, mortgage broker

Mortgage: Other mortgage

Complaint: On XXXX/XXXX/16 my wife and I applied to refinance our first and second mortgage and get about {$15000.00} cash back with Capital One. We called after seeing an advertised Jumbo Loan refinance rate of 3.5 %. On XXXX/XXXX/16 we were approved for a loan pending an appraisal of our house. The appraisal eventually came in a bit lower than anticipated and Capital One gave us XXXX additional options to refinance without cash back. We had the option of a loan at 4.0 % with no point, or 3.65 % by paying a point and higher closing fees. My wife and I decided to pay the higher closing fees and take the lower rate. At some point, I received a promotional email form Capital One granting {$1000.00} off closing fees as part of their XXXX XXXX Event. ( My wife and I have Capital One credit cards. ) They agreed to the {$1000.00} discount. ( Although they did n't mention we could have received over XXXX points for refinancing as Venture Card customer. ) After XXXX versions of paperwork with incorrect numbers, they mailed us the correct terms on XXXX XXXX. ( We received the letter on XXXX XXXX. ) At this point we had submitted most of the information they asked for ( Pay stubs, XXXX, assets, etc. ) and obviously qualified for the loan, but had n't signed the application paperwork because we did n't want to sign documents that did n't have the correct numbers. I spoke with XXXX from team XXXX on Wednesday XXXX XXXX and discussed with her how my wife and I could login to sign all of the documents electronically. I hung up with her, looked at the loan paperwork and decided to shop for the title insurance and settlement fees. ( Title insurance fees are listed as fees I can shop for on the disclosure paperwork. ) I found a local company that would provide the services for about {$1500.00} less than Capital One and called XXXX back within 15 minutes of our conversation. She did n't answer, so I left her a voicemail and sent her an email relaying this information and requesting her assistance using the new title company. She never responded to my email or voicemail. Instead, she proceeded to cancel our loan application. I did n't hear back from XXXX on Wednesday, Thursday, or by Friday afternoon, so I called her. She told me that had withdrawn our loan offer on Thursday XXXX, XXXX because we had n't signed the loan documents. I told her according to Capital One paperwork, we had 15 days from the time we received the accurate loan paperwork to sign the documents, and it had n't even been seven ( 7 ) days since we received the correct paperwork. I asked her why she did n't return my phone call or email. She did n't give me a satisfactory answer. It feels like our loan was withdrawn because we shopped for lower title and settlement fees. XXXX said she thought had previously agreed to the title and settlement charges, and I said I did n't recall agreeing to the title charges, but is n't my right to shop for the services? Instead of telling me that I would n't be allowed to shop for lower fees, she terminated our application, without ever responding to my phone call, email or contacting us beforehand to let us know why. I called back later on Friday and asked to speak to a supervisor, and I was told that no one was available, but my complaint had been escalated and someone would contact me by Monday ... It is Thursday and I have n't heard a word. We think that our loan application was terminated without merit and in bad faith. We know from experience that some banks do n't always play by the rules. My wife recently received a settlement check from the XXXX XXXX XXXX Bank class action lawsuit in regards to paying higher interests rates and fees than her similarly qualified white counterparts. Please investigate our compliant. I am happy to provide all correspondence and paperwork I have with Capital One Bank.
Company Response: Closed with explanation

Disputed: No Timely Response

2016-03-24

Boston, MA

Problems caused by my funds being low

Bank account or service: Checking account

Complaint: I opened an account with Capitol One 360 in XXXX. The account was opened with a {$25.00} deposit with a {$25.00} dollars overdraft limit. On XXXX XXXX, XXXX my husband and I purchased a time share. I provided the resort with my debit card number with the intent to transfer {$100.00} into this checking account by XXXX XXXX, XXXX, first payment due date. However, my husband and I cancelled the timeshare due to fraud and misrepresentation. I was advised by my attorney to cancel my debit card to avoid any further charges, so I cancelled the card. With a {$2.00} balance in my checking account, The time share company debit my card for {$100.00} causing my account to be {$98.00} overdrawn on XXXX XXXX, XXXX. I disputed with the charge Capitol 360 under the grounds of fraud and misrepresentation by the timeshare company. I lost the dispute. I asked the bank representative why did they allow a {$100.00} charge to go through when I had only {$25.00} overdraft protection. They told me they still allow certain charges to go through such as gas etc. I attempted to buy gas with this debit card over a year ago and the transaction declined. I have attempted to further dispute this with supervisors and gotten no where. I received an email from the escalation department stating that I can no longer dispute this item. I feel that I should not be responsible for paying this charge when there was an overdraft limit of {$25.00}. I attempted to close the account, but I was told that I could n't until I paid the pending overdraft charges. This account is constantly accurring interest.
Company Response: Closed with explanation

Disputed: No Timely Response

2016-03-24

Cheverly, MD

Cont'd attempts collect debt not owed

Debt collection: Credit card

Debt resulted from identity theft
Complaint: someone has stolen my identity and opened up this fraudulent account with your company and you have still tried to collect on it and report to the credit bureaus ... this account is totally fraudulent and needs to be handled immediately
Company Response: Closed with explanation

Disputed: Yes Timely Response

2016-03-24

Charlotte Ama, VI

APR or interest rate

Credit card:

Company Response: Closed with explanation

Disputed: No Timely Response

2016-03-24

IL

Disclosure verification of debt

Debt collection: Credit card

Right to dispute notice not received
Complaint: XXXX placed a collection debt which does not belong to me. I have mailed a written request asking for validation of the items and have not received assistance or information to dispute the items.
Company Response: Closed with explanation

Disputed: No Timely Response

2016-03-24

El Paso, TX

Account opening, closing, or management

Bank account or service: Savings account

Complaint: I responded to a letter I received from capitalone360.com offering ( among other amounts ) a {$500.00} credit to a newly opened savings account with a {$50000.00} deposit. I tried unsuccessfully to accomplish this on their website. So I called them and was walked through the steps to, supposedly, insure it would n't happen again. I gave them my account number at XXXX to use to transfer the {$50000.00}. Then I got an email from them stating that to accomplish the transaction, ( from the email now ) : " Hang tight. Within 2 business days Capital One 360 will make XXXX or XXXX small test deposits ( each less than {$1.00} ) into your personal checking account. Check your account for the test deposit ( s ) by calling or visiting their website. Once you know the amount ( s ), both you and your joint holder must sign in to capitalone360.com. Click the 'External Accounts ' tab, select 'Unconfirmed ', and enter the amount ( s ) on the next screen. '' ( end email ) These test deposits did n't occur and, in a few days, I got this email from capitalone360.com : " We wanted to let you know that your recent electronic transaction was returned by your external financial institution. We adjusted your Capital One XXXX account accordingly. If you have any questions about the returned transaction, please contact your financial institution. You can also sign in to capitalone360.com to review your account information online. '' ( end email ) When I contacted XXXX via online " secure message, '' I was told there never was any attempt from capital one to deposit funds in my account, nor was there a record of them attempting to transfer the {$50000.00}. Bottom line is that I feel like XXXX XXXX have thwarted my attempt to take advantage of their offer because demand for the " free money '' was so great. The letter I received in early XXXX I believe, stated I had until the end of XXXX to take advantage of this offer. I did n't begin my efforts to open the account until XXXX XXXX so they would already have had several weeks to accept ( or reject ) others efforts to take advantage of the offer and realize the high demand. Have you had any other people complain about this? Regardless, I would appreciate your investigation into the matter.
Company Response: Closed with explanation

Disputed: No Timely Response

2016-03-24

Fisher Island, FL

Billing disputes

Credit card:

Company Response: Closed with explanation

Disputed: No Timely Response

2016-03-23

Glen Ellyn, IL

Delinquent account

Credit card:

Company Response: Closed with explanation

Disputed: No Timely Response

2016-03-23

New Rochelle, NY

Managing the loan or lease

Consumer Loan: Vehicle loan

Company Response: Closed with explanation

Disputed: No Timely Response