CAPITAL ONE FINANCIAL CORPORATION

2016-05-01

Stilesville, IN

Delinquent account

Credit card:

Company Response: Closed with non-monetary relief

Disputed: No Timely Response

2016-05-01

Camden, NJ

Identity theft / Fraud / Embezzlement

Credit card:

Company Response: Closed with explanation

Disputed: Yes Timely Response

2016-04-30

Allenwood, NJ

Identity theft / Fraud / Embezzlement

Credit card:

Company Response: Closed with explanation

Disputed: Yes Timely Response

2016-04-30

San Diego, CA

Delinquent account

Credit card:

Complaint: I became delinquent on my account while I was in XXXX for XXXX treatment. Because of my condition I had a very hard time keeping my bills straight. During my 5 months of XXXX my father and grandfather died. I was under so much stress and fighting for my life. Once I discovered my account was delinquent I contacted Capital One and paid my account IN FULL. I spoke with them about what had happened. They agreed to not report my late payments. They closed my account and opened a new one. However, they have NEVER stopped reporting the negative account even after the assured me they would stop. In fact, for months they were reporting XXXX accounts - both negative! For over a year I have been sending them letters and they refuse to address the phone conversations I had with their employees.
Company Response: Closed with explanation

Disputed: No Timely Response

2016-04-30

Minneapolis, MN

Cont'd attempts collect debt not owed

Debt collection: Credit card

Debt was paid
Company Response: Closed with explanation

Disputed: No Timely Response

2016-04-29

Manhattan, NY

Closing/Cancelling account

Credit card:

Company Response: Closed with explanation

Disputed: No Timely Response

2016-04-29

Clay, PA

Cont'd attempts collect debt not owed

Debt collection: Credit card

Debt is not mine
Company Response: Closed with explanation

Disputed: No Timely Response

2016-04-29

Bethesda, MD

Account opening, closing, or management

Bank account or service: Checking account

Company Response: Closed with explanation

Disputed: Yes Timely Response

2016-04-29

Wallington, NJ

Deposits and withdrawals

Bank account or service: Other bank product/service

Company Response: Closed with explanation

Disputed: No Timely Response

2016-04-29

Gloucester City, NJ

Making/receiving payments, sending money

Bank account or service: Other bank product/service

Company Response: Closed with explanation

Disputed: No Timely Response

2016-04-29

Wonder Lake, IL

Taking/threatening an illegal action

Debt collection: Credit card

Seized/Attempted to seize property
Complaint: XXXX represented they could take a settlement agreement for Capital One. They required that I provide bank account information so they could withdraw money for one year. They never gave me any proof of the debt, they never gave me any receipts for payments, they withdrew money without my permission and amounts without my permission and times without my permission and Capital One has not been able to produce any information regarding these payments. They withdrew over {$6900.00} and no one can account for this and I still owe money now without any information on why I owe or where the money I paid went to.
Company Response: Closed with non-monetary relief

Disputed: No Timely Response

2016-04-29

Tampa, FL

Late fee

Credit card:

Complaint: Regarding XXXX payment processing, CapitalOne has a business practice, which I believe is unethical and should be illegal. I have a PDF file ( attached ) with date/time stamp from my CapitalOne on-line account records to substantiate my complaint. Specifically, when I log into the CapitalOne website to pay my credit card 's monthly bill, their website states that I must make the payment before XXXX. in order for the payment to be posted on the same day ( It used to be XXXX XXXX EST a few years ago ). Currently, this payment cut-off deadline, at XXXX XXXX is four hours before XXXX on the due-date. If a card holder ( like me ) makes a payment ON THE DUE DATE, but between XXXX and XXXX, CapitalOne sets the posting date for the following day and counts the payment as a late payment, charges a late fee, and then use this event as XXXX of XXXX allowable late payment events per year to justify raising the APR rate - significantly. This happens even when payments are made on the due date before midnight within the same timezone as the billing address ( EST in my case ). I suspect that Capital One and other card issuers are using this tactic to collect fees they do not earn and to justify raising APR rates. This practice should be illegal and must be stopped. The correct processing is that all on-line payments scheduled by XXXX XXXX of the due date, should be posted as paid on the due date and accepted as an on-time payment.
Company Response: Closed with monetary relief

Disputed: No Timely Response

2016-04-29

Jackson, WY

Account opening, closing, or management

Bank account or service: Checking account

Company Response: Closed with explanation

Disputed: No Timely Response

2016-04-29

Chicago, IL

Delinquent account

Credit card:

Complaint: Firstly, I would like to point out that I am being penalized unfairly by a financial institution whose actions described herein appear to be at best arbitrary and at worst discriminatory. I have a perfect record of one time payments with the exception of a department store card issued by capital one. I own my home and have excellent credit. I missed a 30-day deadline for one of my credit cards during XX/XX/XXXX/XX/XX/XXXX. All other bills were paid timely. I was out of the country and I made sure to pay my bills before I left however, this particular payment was an oversight. I had no idea that I was late with a payment, if I had, I would have immediately paid this bill over the phone. Further, I ensured that I had international phone service abroad for any emergencies that may come up while I was away. I never revived a call or voicemail indicating that my payment was late. Missing this payment had nothing to do with my creditworthiness as far as being able and willing to meet my financial obligations. When I returned to the country and realized that I had missed a payment, I immediately brought my account current. I submitted a request to the company to remove the flag in order to restore my standing and I explained that this was a one time error that would not repeat itself. They denied my request and did not give a reason as to why. I believe that this not only is a poor business practice, but it also penalizes me unfairly whereby others have been granted this request. I understand this company has a history of appearing to make credit decisions based on certain demographic information. I 'm XXXX and XXXX. That is the only notable difference between me and another individual who was granted this request. Although this is not a credit decision, per se, the denial of good faith action from a financial institution will negatively impact my credit for years to come. I came to my creditor in good faith to advise that this was a one-time error that was exacerbated by me being out of the country and unawares of my late status. For instance, I received no call or voicemail once my payment was past due, at a minimum I expect the bank to exercise certain actions such as a phone call when a payment has been missed. I ask that the CFPB intervene on my behalf and request that the credit card company remove the 30 day late flag from my credit report, and restore my perfect repayment history. Further, I would like to ask the financial institution to provide an explanation around the decision to deny a goodwill gesture or accept certain other requests.
Company Response: Closed with explanation

Disputed: No Timely Response

2016-04-29

Ft Myers, FL

Late fee

Credit card:

Complaint: Paid my bill on time but was charged XXXX late payment fees
Company Response: Closed with monetary relief

Disputed: No Timely Response

2016-04-28

Mineola, NY

Communication tactics

Debt collection: Credit card

Frequent or repeated calls
Company Response: Closed with explanation

Disputed: Yes Timely Response

2016-04-28

Oakland, CA

Unsolicited issuance of credit card

Credit card:

Company Response: Closed with explanation

Disputed: No Timely Response

2016-04-28

Sanders, KY

Problems when you are unable to pay

Consumer Loan: Vehicle loan

Complaint: this is going to Capital One auto finance - we have a loan with them for a vehicle first thing that happened we made a payment on line which was suppose to be free and was charged a XXXX fee which they would not refund -second is that will not take either one of oour debit cards for a payment - so we either mail it or go thru XXXX XXXX - third even though it states you can call them XXXX to XXXX at XXXX we can not get them to answer the phone - fourth the payments fell behind and about two weeks ago they came for the vehicle - my son called that same day and they gave him until XX/XX/XXXX to make a payment to catch up and told him they would add the holding fee to the end of the loan - we made the payment thru XXXX XXXX XXXX XXXX and when he called the next day to get the vehicle back they sent it to auction - told him he would have to come up with the XXXX holding fee now - they are saying they did not tell him that info when he talked to a rep two weeks ago and found out then what he needed to pay - it has been one thing after another with them -the last XXXX people he had a hard time under standing what they were saying -
Company Response: Closed with explanation

Disputed: No Timely Response

2016-04-28

Nyc, NY

Closing/Cancelling account

Credit card:

Company Response: Closed with explanation

Disputed: No Timely Response

2016-04-28

Cheverly, MD

Charged fees or interest I didn't expect

Consumer Loan: Title loan

Complaint: XXXX Capital One and XXXX XXXX, where I purchased my car Had/Have a collusive kickback scheme. My credit was poor but Capital One was XXXX of the creditors I had with whom I had n't missed any credit card payments. I had closed both accounts with them several years before I purchased my car when I realized.I was in financial difficulty. Then a couple of years later when I needed a car Capital One was the only XXXX XXXX of XXXX said they could get to approve me. At first the interest rate was high at 14 %, When I got the call and agreed out of desperation, the interest rate was increased to 16 % when I got there to sign the papers. Although I was purchasing a new hybrid car at {$19000.00} in order to keep my costs and expenses down, I wound up with a payment of {$530.00} per month. as if I was purchasing a XXXX or XXXX or some other high end car. After paying on it first for a couple of years without missing or being more than 30 days late on a payment, then XXXX, 4 years without missing or being more than 30 days late on a payment, each time asking Capital One to PLEASE reduce my interest as it was a struggle to make the payments, they turned me down each time. Even though I was not more than 30 days late during that time, there was no grace period I learned in this loan so Capital One was making a good amount of money also on late fees I had to pay at {$35.00} per month if my payment did not get to them on the XXXX due date. I was often XXXX, XXXX, XXXX, XXXX XXXX, XXXX or more days late so I paid that late fee often due to when XXXX 's fell, or if I were pressed to pay a utility bill to keep service from being disconnected and buy food too which left insufficient money to pay the car note. I have now been paying on this car more than 5 years, however, in the past year and actually also at the end of the 4th year, I have been more than 30 days late and missed payments which never would have happened if I had been charged a more fair high interest rate because the car would have been paid for last year or the year before. During the 6 years of this car note, I have about 9 months remaining, I have developed XXXX XXXX, had a XXXX, been terminated from my job at XXXX XXXX XXXX and live only on social security. Consequently my income has dropped dramatically. I am 3 months behind with my car note. This car is less than a year from being paid for. It 's not fair I am in threat of losing this car at this point when one considers how much money I have paid Capital One for this {$19000.00} car at the rate of {$530.00} per month for more than 60 months plus late fees - over {$35000.00}! An attorney told me my income is insufficient to file chapter XXXX bankruptcy to keep the car and if I file chapter XXXX, I 'll lose the car anyway. Capital One has statement on the monthly statement that My last payment is due XXXX/XXXX/2016, the original last payment date, and the balance will be due immediately in full. I wo n't have it or I would n't be behind now. Capital One is just using this hard nose way to get all the money they loaned, 16 % interest, all the late fees which total nearly double to cost of the car and still they 'll steal the car from me on or about XXXX/XXXX/2016. I need help. The law should n't support their behavior. Does USUARY apply here or some other law?
Company Response: Closed with explanation

Disputed: No Timely Response

2016-04-28

Discovery Bay, CA

Identity theft / Fraud / Embezzlement

Credit card:

Complaint: I was already being sent a new credit card from Capital One as they had received information that clients may be comprised when shopping at a particular merchant. However, I got my new card, activated it, had it active for about a week, when suddenly i 'm charged {$190.00} from XXXX XXXX XXXX for the old number! Not only was that number supposed to be deactivated, someone was still able to use it to make a new purchase. Capital One claims it is because they will allow subscriptions that used the old card number, to pass through to the new card number ; in other words they are still connected, despite being given the impression that they were not. I told them I have never shopped with XXXX XXXX XXXX and therefore this being a new purchase, regardless if it was a subscription, should have been denied as it was completely new, and therefore a new subscription that should never be allowed to be used on a deactivated card. I had already cut my card up too. The more I spoke with them the less confident I felt in their abilities to protect me from fraud, as because it was a subscription they would just let it be processed without calling me first despite it being an old number that was supposed to have been deactivated. I was told I can call XXXX XXXX XXXX with them to get them to cancel the subscription, but apart from that all they can do is block. But I do n't feel they will really block them. I am upset that they do not understand that if I have NEVER used someone, regardless of subscription, then why would you allow a NEW subscription to be used on a " supposedly '' deactivated card?? I will be speaking with them more but am heavily considering canceling them.
Company Response: Closed with explanation

Disputed: No Timely Response

2016-04-28

Sacramento, CA

Customer service / Customer relations

Credit card:

Complaint: I first discovered this problem during the time that XXXX XXXX was changing their agreement with Credit Card Issuers. At that time in XXXX/XXXX/XXXX Capital One Bank did not send in my payment on time as agreed to XXXX XXXX even though they had my correct Checking Account information. Capital One intentionally and with great harm to myself and my Credit Score refused to remove the 30 day late and instead tried to find fault with me. The fact is that Capital One is mad because XXXX XXXX was ending their relationship with them so they did not send my payment in on time. When I asked them to correct this issue they instead refused even after I Disputed this false reporting to all three Credit Reporting Agencies. At I was contacted by XXXX XXXX regarding the missed payment and was at that time informed of the changes regarding their Credit Card Agreement was ending with Capital One and they were switching it to XXXX XXXX. I immediately paid XXXX XXXX myself since Capital One failed to pay them as agreed out of my same checking account. I then made arrangements with the new Credit Card XXXX XXXX XXXX insure that future payments were made on time as agreed to XXXX XXXX. I then contacted all three Credit Bureaus and properly filled a Dispute.regarding Capital One intentional missed payment. All three Credit Reporting Agencies informed me that they will not and can not change my Credit Report and that they must report what Capital One Bank is reporting to them. They ignored my statement regarding this issue and ignored letters I received from XXXX XXXX stating I made the payment directly to them and that they had ended their relationship with Capital One Bank and were in fact in transition during the time this issue occurred. Capital One Bank continues to harm me as I am not able to improve my Credit score. I have been denied Credit as well. The false report to the Credit Brueas Is intentional as I no longer have any type of relationship with Capital One Credit. After many calls and letter Capital One Credit refuses to correct his false reporting even though they caused this problem intentionally and with Great Harm to me and my Credit. Please investigate this very important problem and make Capital One correct this to reflect that I paid on time as agreed and stop them from continuing to harm me.and my Credit Report. Please make the Credit Reporting Agencies correct my report so that I will stop being denied credit and show that the payment were made to XXXX XXXX even thought Capital One refuses to correct their own false Repo This is what is being reported on my Credit Report : CAP1/XXXX Payment Status : Unknown Balance : {$0.00} Account # : XXXX Date Open : XXXX/XXXX/XXXX Last Updated : XXXX/XXXX/XXXX Account Status : Closed Terms : Revolving Phone # : - Address : - Ownership : Individual Original Creditor : - Company Sold-to : XXXX Credit Limit : {$1500.00} Monthly Payment : - Past Due Amount : - High Balance : {$1000.00} Balloon Payment : - Comments : N/A As you can see the Credit report does not show any late payments however in further investigation I discovered that Capital One is Reporting that I was late on XXXX/XXXX/XXXX. My Credit report also shows that on that same time period XXXX/XXXX/XXXX my XXXX XXXX Credit Card with XXXX XXXX is correctly reporting that I made my payment on time as agreed, It is important to consider that at that time XXXX XXXX ended their relationship with Capital One and as reported on my Credit Report XXXX XXXX obtained my Credit Card Agreement from Capital One. Capital One is and continues to make false reports on my account with XXXX XXXX during the time they were responsible to pay my payment was make on time, they failed to do so Instead state that I am at fault. XXXX XXXX did prepared a letter I provided to all XXXX Credit Reporting Agencies however they too refuse to change my report to good standing removing the 30 day late.
Company Response: Closed with explanation

Disputed: Yes Timely Response

2016-04-28

Key Biscayne, FL

Other

Credit card:

Company Response: Closed with explanation

Disputed: No Timely Response

2016-04-28

IA

Cont'd attempts collect debt not owed

Debt collection: Credit card

Debt was paid
Complaint: XXXX XXXX XXXX is collecting on a debt that has been paid. HSBC sold accounts to Capital one., I have number of accounts showing up under HSBC/Capital One. These are accounts for as early as 2002.
Company Response: Closed with explanation

Disputed: No Timely Response

2016-04-28

Bronx, NY

Communication tactics

Debt collection: Other (i.e. phone, health club, etc.)

Frequent or repeated calls
Company Response: Closed with explanation

Disputed: No Timely Response