CAPITAL ONE FINANCIAL CORPORATION

2016-06-04

Primm Springs, TN

Taking out the loan or lease

Consumer Loan: Vehicle loan

Company Response: Closed with explanation

Disputed: No Timely Response

2016-06-04

Silver Spring, MD

Billing statement

Credit card:

Complaint: Lord and Taylor credit service is after all these years just now charging XXXX interest rates on its store credit card balance.
Company Response: Closed with monetary relief

Disputed: No Timely Response

2016-06-04

Traver, CA

Incorrect information on credit report

Credit reporting:

Personal information
Company Response: Closed with explanation

Disputed: No Timely Response

2016-06-03

Los Banos, CA

Transaction issue

Credit card:

Company Response: Closed with explanation

Disputed: No Timely Response

2016-06-03

Newark, NJ

Deposits and withdrawals

Bank account or service: Checking account

Company Response: Closed with explanation

Disputed: No Timely Response

2016-06-03

Manhattan, NY

Delinquent account

Credit card:

Company Response: Closed with explanation

Disputed: No Timely Response

2016-06-03

Manhattan, NY

Disclosure verification of debt

Debt collection: Credit card

Right to dispute notice not received
Company Response: Closed with non-monetary relief

Disputed: No Timely Response

2016-06-03

Blackbird, DE

Privacy

Credit card:

Complaint: Capital One ( XXXX ) called my cell phone and home phone several times since XXXX XXXX, 2016 looking for a relative with a credit card situation. I do not and have not done business with Capital One and want the calls stopped. I consider this to be harassment. My home phone and cell phone are unlisted numbers but Capital One acquired my information. Caller name : XXXX
Company Response: Closed with explanation

Disputed: No Timely Response

2016-06-03

TN

Billing statement

Credit card:

Complaint: I had my card shut off and contacted the company. I was told my payments would only be {$55.00} a month and had been paying roughly $ 75 monthly just to help pay a little extra. I started getting letters saying my payment was falling behind and that my minimum payment was {$140.00} which was not the agreement. I then tried several times to contact Capital One and when I spoke to customer service, they were very disrespecful and accused me of lying to them and giving false information. I was told the account number I was providing is not in the system yet I keep getting letters saying I 'm behind on my payments with that account number. I contacted the complaint department that is listed with the company on this site just to receive XXXX messages to call them. I since have called numerous times and never can reach anyone. I have even left a message asking to call me back with no such luck. And now its going against my credit. I have filed with the XXXX and they did n't really help and said with no documentation they could n't do anything even though everything was on a recorded line. I have since been in constant contact with Capital one attempting to do everything on my part to get the issue resolved. I have the names, dates and times of everyone I have spoken with. XXXX XXXX ( spelling? ) Is who I have XXXX been in the most contact with. After a month and a half of calls back and forth and being told to make payments he later told me that no matter what I pay my balance would increase and there is nothing they will do to help. Also on the photo I uploaded. It only shows online payments made and will not show payments mailed in or made over the phone.
Company Response: Closed with explanation

Disputed: Yes Timely Response

2016-06-03

Ridley Park, PA

Privacy

Credit card:

Complaint: I just lost my job and now I have time and wanted to consolidate my bills, call the credit card companies and set up payment plans. I called this number XXXX on XXXX/XXXX/16 at XXXX. A man answered me and asked for an account number which I could not give. He said something about it had to be transferred to customer service, then there was dead air. I said 'hello ', 'hello ' and no one answered, I got nervous so I hung up. I did not bother calling back. I did call CFPB as I wanted to make sure that what I was doing was right. I spoke to a very kind lady who gave me good advise and gave me a number to non-profit financial advisors should I wish to seek advise/guidance. At around XXXX, and my aunt sent me a message asking me to give her a call once I got to Pa. I called my aunt once I was in Pa and she told me that there was a court summons, the neighbor called my uncle because the neighbor did not want to sign the court summons addressed to me. I guess someone signed for it as my Aunt had the copy of the summons. I feel that my privacy was violated. It seemed fishy to me that I gave them a call, someone answered, there was dead air and suddenly someone showed up with a court summons dated XXXX XXXX, 2016.
Company Response: Closed with explanation

Disputed: No Timely Response

2016-06-03

Queens, NY

Deposits and withdrawals

Bank account or service: Savings account

Complaint: I went to withdraw money for my XXXX told father from Capital one bank, located at XXXX and XXXX XXXX XXXX XXXX NY XXXX. I have power of attorney which was filed with this same branch office. I have been going in for a year making monthly withdrawals with no problems. Lat month I went in to make a withdrawal and the teller named XXXX said I was not on the account and said I couldnt withdraw funds. I told her I was POA and that I have been coming in for a year. I said the POA was submitted to this branch and I even told them where it was kept ( it the file cabinets ) After 4o minutes I made thewithdrawal and left. Today, XXXX XXXX, 2016 I went in and XXXX was there again. I gave her the withdrawal slip and she said that I was not on the account. I said I was POA and that we went through this last month. SHe said that I may be POA but that I am not on the account. This is complete nonsense. Even though she physically had the POA in her hand last month, I gave her my drivers license, she then asked for my social security number in front of other customers. Why am I being asked for my social security number, and in a non secure area I must add. I wrote it down and gave it to her. She then performed the transaction. I went to the desk of a blonde woman by the bank officers and told her what happened. She brought up my account on her computer screen and it clearly had my name listed on the account as POA. She admitted there should not have been a problem. XXXX did this to me because of what occurred teh previous month. Her behavior was unprofessional and was an act of spiteful and vindictive harassment.
Company Response: Closed with explanation

Disputed: No Timely Response

2016-06-03

Yelm, WA

Disclosure verification of debt

Debt collection: Credit card

Not given enough info to verify debt
Company Response: Closed with explanation

Disputed: No Timely Response

2016-06-03

Wallington, NJ

Billing disputes

Credit card:

Company Response: Closed with explanation

Disputed: No Timely Response

2016-06-02

Cloverly, MD

Making/receiving payments, sending money

Bank account or service: Other bank product/service

Company Response: Closed with explanation

Disputed: No Timely Response

2016-06-02

Vicksburg, MI

Taking/threatening an illegal action

Debt collection: Credit card

Attempted to/Collected exempt funds
Company Response: Closed with explanation

Disputed: No Timely Response

2016-06-02

Bronx, NY

Making/receiving payments, sending money

Bank account or service: Checking account

Company Response: Closed with explanation

Disputed: No Timely Response

2016-06-02

Bozeman, MT

Loan servicing, payments, escrow account

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2016-06-02

Bismarck, ND

Taking out the loan or lease

Consumer Loan: Vehicle loan

Company Response: Closed with explanation

Disputed: No Timely Response

2016-06-02

Denton, TX

Delinquent account

Credit card:

Company Response: Closed with explanation

Disputed: No Timely Response

2016-06-02

Randolph, MA

Identity theft / Fraud / Embezzlement

Credit card:

Company Response: Closed with explanation

Disputed: No Timely Response

2016-06-02

Gainesville, GA

Customer service / Customer relations

Credit card:

Company Response: Closed with explanation

Disputed: No Timely Response

2016-06-02

City Industry, CA

Disclosure verification of debt

Debt collection: Other (i.e. phone, health club, etc.)

Not given enough info to verify debt
Company Response: Closed with explanation

Disputed: No Timely Response

2016-06-02

Goodlettsville, TN

Managing the loan or lease

Consumer Loan: Vehicle loan

Company Response: Closed with explanation

Disputed: No Timely Response

2016-06-02

Gilbert, AZ

Credit determination

Credit card:

Company Response: Closed with explanation

Disputed: No Timely Response

2016-06-02

Atl, GA

Account opening, closing, or management

Bank account or service: Checking account

Company Response: Closed with explanation

Disputed: No Timely Response