CAPITAL ONE FINANCIAL CORPORATION
Consumer Complaints
There are over 39408 complaints on file for CAPITAL ONE FINANCIAL CORPORATION. Dated between 2019-12-11 and 2011-12-01.
Complaints Page 914
2016-07-13
Cypress, TX
Shopping for a loan or lease
Consumer Loan: Vehicle loan
Complaint: I did not authorize any car dealership to do a hard pull from Capital One Bank.
Company Response: Closed with explanation
2016-07-12
Boston Harbor, WA
Problems when you are unable to pay
Consumer Loan: Vehicle loan
Company Response: Closed with explanation
2016-07-12
Baltimore, MD
Other
Credit card:
Company Response: Closed with explanation
2016-07-12
Lady Lake, FL
Unsolicited issuance of credit card
Credit card:
Company Response: Closed with explanation
2016-07-12
Scottsdale, AZ
Other
Credit card:
Company Response: Closed with explanation
2016-07-12
Phoenix, AZ
Identity theft / Fraud / Embezzlement
Credit card:
Company Response: Closed with explanation
2016-07-12
Mill Creek, IN
Payoff process
Credit card:
Complaint: I PAID OFF THE CREDIT CARD AND INTREST THE NEXT MO.LATER THEY INSIST I STILL OWE THE SAME INTREST AMOUNT ON A ZERO BALANCE! LANGUAGE BARRIER XXXX VERY BIG PROBLEM.COULDNT MAKE THEM UNDERSTAND! ..HAVE HAD THEM OVER 20 YEARS WANT IT PD! I WILL NOT BE USING THIS CARD AGAIN.AND TOLD THEM ON MY TAPED PHONE CALL I WAS GOING TO SHREAD THIS CARD.THE AMOUNT OF THE CHARGE IS SMALL.ITS THE PRINCIPLE OF IT ALL
Company Response: Closed with monetary relief
2016-07-12
Philadelphia, PA
Billing disputes
Credit card:
Complaint: Account number : XXXX I was shocked when I reviewed my credit report and found late payment on the dates below : 30 days past due XXXX, XXXX I am not sure how this happened, I believe that I had made my payments to you when I received my statements. My only thought is that my monthly statement did not get to me.
Company Response: Closed with explanation
2016-07-12
Hudson, NC
Disclosure verification of debt
Debt collection: I do not know
Not disclosed as an attempt to collect
Complaint: checked my credit report and saw account i did not open
Company Response: Closed with non-monetary relief
2016-07-12
Southern Pnes, NC
Transaction issue
Credit card:
Complaint: Capital One took money from my checking account and will not put it back. I have called several times. The transactions were not authorized and I have communicated that with them.
Company Response: Closed with explanation
2016-07-12
Sandwich, MA
Application, originator, mortgage broker
Mortgage: Conventional fixed mortgage
Company Response: Closed with monetary relief
2016-07-12
Wrentham, MA
Identity theft / Fraud / Embezzlement
Credit card:
Complaint: I am an victim of ID theft my information was stolen and I have multiple problem because of this, I am dispute an account with capitol one card I se I send the a letter stated them to validate the debit and the only thing they send me back was statement, I spoke with a lady in the fraud department on XX/XX/2016 by the name XXXX stated that the account is my bea because of my phone number, I ask her to send me a copy of the credit, I do applicant and she could n't, and no response, I send over police report to capital one and a letter asking validate the debit and no help
Company Response: Closed with explanation
2016-07-12
Moapa, NV
Account opening, closing, or management
Bank account or service: Other bank product/service
Complaint: CapitalOne360 is not sending me money from my Mothers estate. I am the executor and have submitted all the paperwork. They claim XXXX check was sent in XXXX to my old address but it never came. They wanted to charge me {$25.00} for a stop payment. When I asked for proof it was ever mailed, they agreed top send another. I gave them my new address, which they already are sending mailings to, but they claim the new check was mailed on XXXX XXXX give or take a day. Never arrived.
The other account is an Individual account that required a Letter of Testamentary and an Affadavit of Residence. I sent them. They said one was n't notarized so I sent it again. In XXXX they sent an email saying the check would be sent out. It was n't.
Every time I call, I get different people who apologize profusely, promise to fix this and nothing gets done. No follow up calls, no emails. The last time they emailed me was to say the check was being drawn upo. That was XXXX. You can no longer log into the accounts.
Company Response: Closed with explanation
2016-07-11
Tucson, AZ
Other
Credit card:
Company Response: Closed with explanation
2016-07-11
2016-07-11
Newport Beach, CA
Late fee
Credit card:
Company Response: Closed with explanation
2016-07-11
Euless, TX
Deposits and withdrawals
Bank account or service: Other bank product/service
Company Response: Closed with explanation
2016-07-11
Grangeville, LA
Account opening, closing, or management
Bank account or service: Checking account
Company Response: Closed with explanation
2016-07-11
Riverview, FL
APR or interest rate
Credit card:
Company Response: Closed with explanation
2016-07-11
Three Bridges, NJ
Customer service / Customer relations
Credit card:
Company Response: Closed with explanation
2016-07-11
Manhattan, NY
APR or interest rate
Credit card:
Company Response: Closed with monetary relief
2016-07-11
Keyport, WA
Loan modification,collection,foreclosure
Mortgage: Conventional fixed mortgage
Company Response: Closed with explanation
2016-07-11
Ashburn, VA
Managing the loan or lease
Consumer Loan: Vehicle loan
Company Response: Closed with explanation
2016-07-11
Shulerville, SC
Identity theft / Fraud / Embezzlement
Credit card:
Complaint: In XXXX XXXX, I was notified by Capital One that there was fraudulent activity on my account. Since that time ( now XXXX XXXX ), I have called twice a week, every week, to inquire to the status of my account. No one seems to be able to assist me and instructs me to inquire at a later time, by file is being handled by a " fraud specialist '', whom is never available and has n't returned a SINGLE phone call since XX/XX/XXXX. On XXXX XXXX, I was notified by a credit report monitoring service that a late payment has been posted ( 60 days late ). Not a single person at Capital One would accept a payment from me while the case was being investigated but meanwhile the interest and payments were accruing. Since XX/XX/XXXX, I 've had to deal with the most inept, incompetent individuals and they have cost me a great credit score, all the while, now telling me that the situation was rectified in XX/XX/XXXX ( however, I just called and was told that was one still being investigated ). They accepted one payment from me on XXXX account, but not another. I want the late payment removed from my account immediately!
Company Response: Closed with explanation
2016-07-11
Eastvale, CA
Improper contact or sharing of info
Debt collection: Credit card
Contacted employer after asked not to
Company Response: Closed with explanation