CAPITAL ONE FINANCIAL CORPORATION

2016-07-26

Discovery Bay, CA

Billing statement

Credit card:

Complaint: I had a balance on my account. I paid it off in full.Twice in one month. I ran my card up XXXX, paid it off. ran it up again XXXX, paid it off. However, I still got interest. Now, the statement says, if paid off before the due date no interest accrued. However, I still received an interest charge.
Company Response: Closed with explanation

Disputed: No Timely Response

2016-07-26

Tempe, AZ

Communication tactics

Debt collection: Other (i.e. phone, health club, etc.)

Frequent or repeated calls
Company Response: Closed with explanation

Disputed: No Timely Response

2016-07-26

Alexandria, VA

Using a debit or ATM card

Bank account or service: Checking account

Complaint: Capital One Bank, despite several attempts by myself to formally place a change of address with them, has continued to issue new bank cards via mail to an old address no longer my place of residence. Despite my personally appearing at my local branch to change my address noted on my personal account, Capital One Bank recently sent via mail a new chip card for my personal checking account. My local branch manager states that this error is due to Capital One Bank card processing department. Either way, Capital One card processing and Capital One has jeopardized my personal financial identity security by releasing a new bank card to a residence I longer reside at. Their incompetence to update their data base with my new current address, which has been updated on the actual account has put me at risk for identity theft.
Company Response: Closed with explanation

Disputed: No Timely Response

2016-07-26

Orem, UT

Billing disputes

Credit card:

Company Response: Closed with explanation

Disputed: No Timely Response

2016-07-26

Spokane, WA

Payoff process

Credit card:

Complaint: my credit card company will only allow me to make minimum payments or pay the entire balane
Company Response: Closed with explanation

Disputed: No Timely Response

2016-07-26

Troy, NY

Late fee

Credit card:

Company Response: Closed with monetary relief

Disputed: No Timely Response

2016-07-26

MA

Customer service / Customer relations

Credit card:

Complaint: Capital One is refusing to provide me with my old/last account number. I have spent hours of the phone getting transferred to different departments within Capital One and they said they are not allow to provide that information to me. I need this full number to access XXXX XXXX 's system in order to find an old receipt for a purchase I made using this card. Since it was a secondary card ( it was under my name and social security number, but used by my husband with his name on it XXXX, it is not listed on the old account statements. Only my primary credit card number is listed on the statements.
Company Response: Closed with explanation

Disputed: No Timely Response

2016-07-26

Spruce Head, ME

Loan modification,collection,foreclosure

Mortgage: Conventional adjustable mortgage (ARM)

Company Response: Closed with explanation

Disputed: No Timely Response

2016-07-25

CA

Identity theft / Fraud / Embezzlement

Credit card:

Complaint: Somebody took out my money {$9700.00} from my business bank last week XXXX/XXXX/2016 without my permission.
Company Response: Closed with explanation

Disputed: No Timely Response

2016-07-25

CT

Other

Credit card:

Complaint: Capitol One Bank XXXX The creditor did obtain a fraudulent judgment by filing an illegal lawsuit against me. Further, the judgment is now expired yet the creditors collection agency is still trying to collect on the illegal judgment. The creditor filed a lawsuit supported by a fraudulent " affidavit of Debt '' which was " robo-signed '' by the creditor 's employee. No actual verification of the actual amount owed was undertaken by creditor. Further the judgment has now expired yet the creditor and their agent are still trying to fraudulently collect upon this debt.
Company Response: Closed with explanation

Disputed: No Timely Response

2016-07-25

Portland, OR

Making/receiving payments, sending money

Bank account or service: Checking account

Complaint: Capital One 360 twice on XXXX XXXX, 2016. His sole purpose in making these calls was to insure that a deposit made on XXXX XXXX, 2016 had cleared, and therefore that it was safe for him to rely on those funds. The deposit was an advance from a new job, and XXXX XXXX wanted to be absolutely certain to withdraw the funds. For this reason, he called not once, but twice. During each of these calls, representatives from Capital One 360 assured XXXX XXXX that the funds were completely safe and that there was no way that the deposit could be reversed. Based on both of these representations, XXXX XXXX withdrew this money from his account. In fact, the deposit was later reversed, causing XXXX XXXX 's to lose the money that had previously been in his account, and resulting in the closure of his account and a negative balance. had a balance of {$1700.00} in his checking account and {$1100.00} in his savings account. On XXXX XXXX he deposited the check for {$3800.00} into his checking account. Then after the assurances from Capital One 360 's agents, withdrew {$3500.00} from the checking account. This left a balance of {$2600.00} in his checking and {$1100.00} in his savings account. On XXXX XXXX, 2016, the deposit was reversed and the balance of {$2600.00} in his checking was seized by Capital One 360. Capital One 360 has frozen XXXX XXXX 's savings account and is attempting to collect an additional {$1100.00}. This amount to a loss of {$3800.00}.
Company Response: Closed with explanation

Disputed: No Timely Response

2016-07-25

Brentwood, TN

Identity theft / Fraud / Embezzlement

Credit card:

Complaint: I received a Capital One Platinum Mastercard in the mail with all the usual verbiage about privacy terms of use, etc. on XXXX XXXX, 2016. I have never requested a card from Capital One and do not want this one. A day later, on XXXX XXXX, I received a badly printed letter advising me that a fraudulent account was opened in my name and that I needed to call and verify if it was me because I might be a victim of identity theft. This letter contained the last XXXX digits of the card number and my name, which was misspelled. Upon receiving the letter, I did a search on the phone number listed and discovered that it was a common scam. I have not activated the card but I am concerned someone is trying to use my personal information to open accounts in my name.
Company Response: Closed with non-monetary relief

Disputed: No Timely Response

2016-07-25

Houston, TX

Other

Credit card:

Complaint: On XXXX 2016, I spoke with Capital One in regards to my issue. I explained to them that I had issues submitting my payment online, which I thought that the payment went through. I went through my bank statement and notice that it did n't go through. I went on and explained to them that I did n't want it to harm my credit because I am submitting my payment at a later date. I also went into conversing with them, letting them know that I been requested to change my due date on this credit card. I have XXXX credit cards with Capital One. They assured me that this would happen, they would change the date. They assure me that they were not going to report to the credit bureau. They accepted my payment and gave me my confirmation. Now, I am just noticing that they did report my payment as late to the credit bureau. I explained to them over the phone the other day about my credit. They told me that it should n't have been reported and that I would need to get in contact with the credit bureau. I 've gotten in contact with the credit bureau and they told me the only thing I can do is dispute this late payment. I received the dispute and looked at it and saw that Capital One did n't change anything, they kept it the same. The representative assured me that my payments reflected that I made my payments on time but on my credit bureau its showing different. This have drop my credit score tremendously. I am so upset with Capital One and I thought they were suppose to help with your credit. I ca n't believe that the representative are trained to give the wrong information. I wish someone could please fix this issue because I am really upset at this time.
Company Response: Closed with explanation

Disputed: No Timely Response

2016-07-25

Saybrook, IL

Credit determination

Credit card:

Complaint: I applied for Kohls credit card and they denied stating that they were unable to verify my SSN. but I see a hard inquiry on my credit report.
Company Response: Closed with explanation

Disputed: No Timely Response

2016-07-25

Macon, GA

Billing disputes

Credit card:

Complaint: Capital One has a policy of making it as difficult as possible for consumers to dispute charges, most likely because the merchant is being compensated in some manner or other for doing so. Aside from not allowing consumers to provide any details regarding their disputes in Capital One 's online dispute forms or to submit messages electronically -- either securely through their online accounts ( a feature which existed previously but has recently been eliminated by Capital One ) or via email -- the merchant has a policy of both requiring supporting documentation prior to submitting a claim and also permanently rescinding credit issued in connection with claims as soon as said claims are disputed by the merchants in question without giving consumers a chance to rebut the merchants ' response. On XXXX I submitted a dispute ( Case # : XXXX ) in connection with a charge for {$2000.00} from XXXX/XXXX/2016 against an attorney who had actively assisted the State of Florida in retaliating against me for trying to call attention to abuses which the State of Florida systematically inundates HUD Programs with in order to undermine the Civil Rights Act, made possible by the criminally unethical practice of allowing County Judges to adjudicate landlord-tenant disputes involving HUD rules without being qualified or authorized to do so -- even in circumstances where County Judges are specifically requested to disqualify themselves from such cases because of the financial ties which all County Judges must have to any landlords who participate in HUD 's programs within any Municipality wherein HUD 's Programs are not fully privatized. Despite the vast amounts of evidence I sent in via fax detailing at great length the unethical conduct of the attorney, Capital One rescinded the credit issued in connection with my dispute on XXXX/XXXX/2016, immediately after the attorney disputed my claim. On XXXX I submitted another dispute ( Case # : XXXX ) in the amount of {$310.00} against XXXX XXXX for the abuse I was deliberately subjected to during a XXXX/XXXX/2016 flight from Florida to Georgia for no other reason than being a low-income minority. Before even submitting my claim to the merchant, Capital One demanded supporting documentation, subsequent to which the credit issued in connection with my claim was rescinded.
Company Response: Closed with explanation

Disputed: Yes Timely Response

2016-07-25

South Florida, FL

Identity theft / Fraud / Embezzlement

Credit card:

Complaint: CAP ONE ACCOUNT NUMBERs : XXXX XXXX/XXXX/XXXX XXXX XXXX XXXX XXXX, XXXX XXXX, XXXX XXXX Phone : XXXX ATTENTION TO DISPUTE DEPARTMENT : Dear Sir or Madam : I am a victim of identity theft. An identity thief used my personal information without my permission to open an account several account in my name this debt is not mine. I have enclosed proof of my identity and a copy of my Identity Theft Report. In accordance with the Fair Debt Collection Practices Act, I am asking you to stop collection proceedings against me and stop communicating with me about this debt, except as the Fair Credit Reporting Act allows. I also ask that you CAP ONE or any company associate with this account # XXXX and tell them the debt is the result of identity theft. I have enclosed a copy of the Federal Trade Commission 's police report Notice to Furnishers of Information. It explains your responsibilities under the Fair Credit Reporting Act ( FCRA ). The FCRA requires that debt collectors give an identity theft victim documents related to an account if the victim asks. Please send me copies of all records relating to the account, including : date account open all sign original contract including : Account applications made on paper, online, or by telephone Account statements or invoices Records of payment or charge slips Delivery addresses associated with the account Records of phone numbers used to activate or access the account Signatures on applications and accounts Investigators report Please send me a letter explaining what you have done to : CAP ONE or any company associate with this account that the debt is the result of identity theft Stop collection proceedings against me Stop reporting information about the debt to credit reporting companies Provide me with the records I request Thank you for your cooperation. Sincerely, XXXX, XXXX XXXX SEC # XXXX DOB XXXX/XXXX/XXXX ADDRESS XXXX XXXX XXXX XXXX, XXXX, XXXX XXXX
Company Response: Closed with explanation

Disputed: No Timely Response

2016-07-25

Bronx, NY

Customer service / Customer relations

Credit card:

Complaint: On XXXX XXXX I HAD multiple failed attempts to a remove a 30 day late payment due to a financial hardship and also a mistake with customer service in which they waived the late payment fee however failed to explain that it will be included in the next month 's minimum payment caused me to fall behind. I decided to open a XXXX dispute. I was contacted almost immediately by someone I believe in the executive office who said she expected to get back to me the following Monday and if not way before XX/XX/XXXX. I am still in the same situation and today is XXXX XXXX, 2016 and I have yet to receive a call or response at all. I recently applied for an apartment because I have to move urgently however was denied because of a 30 day late payment from you guys I would like have it removed I have tried to always keep my account up date and it is negatively affecting me emotional and physically because i do n't want to end up in the street with a XXXX year old due to not being approved to no apartment. I have disputed it many times and I have been told by different representatives that yes it would be removed and nothing. I had a financial hardship but since then have always made payments. I 'm very disappointed that you would rather see a customer go and its seems as the customer is not important all that is important is the money to be made.
Company Response: Closed with non-monetary relief

Disputed: No Timely Response

2016-07-25

IL

Other

Credit card:

Complaint: i am a XXXX XXXX XXXX retiree who became involved with numerous online business opportunity scam companies. i paid impact ranking XXXX and XXXX inc.XXXX. i reached out to my bank for help after finding out i would never be rendered any service at all ever.i called my bank in XXXX to tell them i was not rendered any service by either one of these companies.i get really confused when my other credit card companies refund me the same company and my capitol one card wont.these companies are committing a crime with a merchant account.how can anybody who took a serious look at my account not see the fraud. i dont feel i was treated fairly or the bank even investigated.i know it wasnt a billing error. i was never rendered any service.i know i signed a contract.
Company Response: Closed with explanation

Disputed: No Timely Response

2016-07-25

NJ

Closing/Cancelling account

Credit card:

Complaint: Hello, My Capital One credit card account has charged off on my credit report. I did a balance transfer in XXXX XXXX from Capital One to another credit card in order to consolidate. On XXXX XXXX, XXXX, I received my FIRST phone call from a collection agency that works with Capital One. Apparently I have a {$5100.00} balance on my Capital One card and Capital One has not received a payment in over 6mths. This is the FIRST communication I have received from Capital One in regards to this matter. They stated the balance transfer never went through and the account has now charged off. I scheduled payment with the collection agency immediately to pay the full amount that is in sitting in collections. My payment history with this company has been stellar until XXXX XXXX, when I assumed the balance transfer took place. If I would have been informed 30-60 days after missing a payment I would have ensured to take care of the matter. How is it possible that a company NEVER reaches out to the consumer in cases like this? Desired Resolution : Correction to a credit report Desired Outcome I would like this charge off removed from all XXXX credit bureaus due to the fact I was never properly notified. My payment history with Capital One has always been perfect until this matter. I feel that Capital One has a duty to contact consumers within 30-60 days of a payment being late in order to avoid situations such as this.
Company Response: Closed with explanation

Disputed: No Timely Response

2016-07-25

FL

APR or interest rate

Credit card:

Complaint: Hello, I applied a payment of {$5000.00} dollars to my Capitail One XXXX card and thet did not apply it to the highest apr.. I called them and they told me they did not have to. Best Regards, XXXX XXXX
Company Response: Closed with explanation

Disputed: No Timely Response

2016-07-25

Jersey City, NJ

Making/receiving payments, sending money

Bank account or service: Checking account

Complaint: Since 2014, fake companies have been taking money from my account. It 's always been small amounts, approx XXXX-XXXX each time and about twice a month. I went to my bank branch and filed the claims for. XXXX checks, was reimbursed right away for XXXX checks ( within 90 days from when I filed ) and now the bank is saying they are n't giving me the balance of those checks. The way I realized this was when my account was over drafted when they took the money outs. None of these checks are signed by me, they are all singed. By my email address.
Company Response: Closed with explanation

Disputed: No Timely Response

2016-07-25

Cheverly, MD

Using a debit or ATM card

Bank account or service: Checking account

Company Response: Closed with explanation

Disputed: No Timely Response

2016-07-24

Charlotte, NC

Credit line increase/decrease

Credit card:

Complaint: Hello CapitalOne Team, Hopefully you will be able to assist in treating me like a valued and respected customer. I have had your cards in excess of a year +. XXXX card, I opened as a Secured card to help in rebuilding my credit and the other card, a Quicksilver - was a regular approved CL. Recently I had been asking about increasing my limits to more respectable limits and have only been told that : 1, I ca n't increase limits on secured cards ; that there is no longer a way to make deposits to the program. That only Capital One Proactively reviews accounts for good history and determines that a customer should be rewarded with additional money on the card account. That 's not a fair trade off to help improve ones position. 2, that limits are granted every 5-6 months. Since I have opened these card accounts, I have been able to successfully improve my credit position, and have since seen approvals with other major banks, being XXXX and XXXX. My credit lines with these banks, have doubled/tripled what Capital one would even consider me for. Therefore my loyalty lies with using their cards over my CapitalOne cards, since the flexibility in those lines appeal to me more. I would like to have CapitalOne share in my sending and be able to be used more actively, but I ca n't do this with toy limits. I am requesting that you Proactively review my Secured-Line and increase that balance substantially, as well as my QuickSilver line. I would like a respectable amount of credit to be granted immediately.
Company Response: Closed with explanation

Disputed: No Timely Response

2016-07-24

AL

APR or interest rate

Credit card:

Complaint: I have a Capital One credit card. I paid off my entire monthly balance prior to the due date, yet I was hit with an interest charge. The company said it was practice for interest to be charged unless the card balance was paid off for two consecutive months. It does n't seem appropriate to be charged interest on top of prior principal and interest after the card was paid off during the current cycle.
Company Response: Closed with explanation

Disputed: No Timely Response

2016-07-23

Temple, TX

Managing the loan or lease

Consumer Loan: Vehicle loan

Company Response: Closed with explanation

Disputed: No Timely Response