CAPITAL ONE FINANCIAL CORPORATION

2016-08-05

Douglas, MI

Other

Credit card:

Company Response: Closed with explanation

Disputed: Yes Timely Response

2016-08-05

Urbandale, IA

Billing disputes

Credit card:

Company Response: Closed with explanation

Disputed: No Timely Response

2016-08-05

Harsens Is, MI

Cont'd attempts collect debt not owed

Debt collection: Credit card

Debt was paid
Complaint: I have paid my kohls credit card off but not showing paid. I have also paid my XXXX credit card off
Company Response: Closed with explanation

Disputed: No Timely Response

2016-08-05

Dayton, OH

Billing disputes

Credit card:

Complaint: Complant on XXXX bank Captial One bank at some time credit card was not in my on me I sent letters to banks to let them know I do not have credit cards on me never did they ask for payment late charges and keep on miss information with credit information.
Company Response: Closed with explanation

Disputed: Yes Timely Response

2016-08-05

Rawsonville, MI

Closing/Cancelling account

Credit card:

Company Response: Closed with explanation

Disputed: No Timely Response

2016-08-05

Columbus, OH

False statements or representation

Debt collection: Credit card

Attempted to collect wrong amount
Complaint: I opened an account with Capital One eariler in 2016, and it only had XXXX dollers on it. So, Far I have paid them over XXXX dollers and have a balance still of XXXX. They said it was because of the fines and fees, but I have made all of my payments on time, except for one ; which I paid immediately and asked for the lady to change my account settings, so that no purchases could be made on my account, she did not representate me correctly, and left my account open allowing repeat transcations to be purchased ; after I asked for her to close my account, so that I can only make payments toward the debt.
Company Response: Closed with explanation

Disputed: No Timely Response

2016-08-05

Metairie, LA

Account opening, closing, or management

Bank account or service: Checking account

Company Response: Closed with explanation

Disputed: No Timely Response

2016-08-05

IL

Delinquent account

Credit card:

Complaint: Capitol One put a 30 day mark on my credit in XXXX 2016 but my bank Capitol One rejected my deposit and I was given different reasons as to why they did that. I need all of the credit marks removed, I have asked Capitol One bank to send a letter detailing this information but they claim they ca n't send a letter just the terms and conditions. I need a letter that states they received the amount of {$340.00} but they sent it back, a supervisor advised me that they ca n't do that. It is not my fault that Capitol One Bank rejected my deposit because it was money orders, but their website does not say they do not accept money orders. I do not think I should be punished for what Capitol One bank did to my deposit.
Company Response: Closed with explanation

Disputed: No Timely Response

2016-08-04

Palos Park, IL

Billing disputes

Credit card:

Company Response: Closed with explanation

Disputed: No Timely Response

2016-08-04

Portland, OR

Billing disputes

Credit card:

Company Response: Closed with explanation

Disputed: No Timely Response

2016-08-04

Baltimore, MD

Billing disputes

Credit card:

Company Response: Closed with explanation

Disputed: No Timely Response

2016-08-04

Adams Gardens, TX

Customer service / Customer relations

Credit card:

Company Response: Closed with non-monetary relief

Disputed: Yes Timely Response

2016-08-04

Corinth, TX

Disclosure verification of debt

Debt collection: Credit card

Right to dispute notice not received
Company Response: Closed with explanation

Disputed: No Timely Response

2016-08-04

Fairfield, CA

Disclosure verification of debt

Debt collection: Other (i.e. phone, health club, etc.)

Not given enough info to verify debt
Company Response: Closed with explanation

Disputed: No Timely Response

2016-08-04

Etna, OH

Other

Credit card:

Company Response: Closed with explanation

Disputed: No Timely Response

2016-08-04

HI

Managing, opening, or closing account

Prepaid card: General purpose card

Complaint: On XXXX/XXXX/2016 I closed my prepaid card that I had deposited XXXX XXXX dollars with Capital One. I got an email later saying I had to make a payment so I called. I have a transcript of the phone conversation with the Capital One Rep. He told me I had to pay an additional {$150.00} that was still on the balance to close the card. I did so online XXXX/XXXX/2016. My bank statement shows capital one withdrew the money on XXXX/XXXX/2016. The Rep said all would be good. Today I recieved an email from Capital One saying I need to make a payment on the card for {$68.00}. Please help me with this company.
Company Response: Closed with monetary relief

Disputed: Yes Timely Response

2016-08-04

Atlanta, GA

Credit determination

Credit card:

Company Response: Closed with non-monetary relief

Disputed: No Timely Response

2016-08-04

Newark, NJ

APR or interest rate

Credit card:

Complaint: I had a Kohls charge card account. I called them in XX/XX/XXXX to ask them what my balance was so I could pay it off in full as I was going to be working abroad for a few months. I paid off the amount they provided to me, but turns out while I was away, there was an unpaid balance of {$20.00} which with interest and all had gotten to XXXX . I tried to explain the situation and also requested transcripts of the call which I had to show that they had assured me that there was no balance but they refused to do so.
Company Response: Closed with explanation

Disputed: No Timely Response

2016-08-04

Chicago, IL

Identity theft / Fraud / Embezzlement

Credit card:

Complaint: In XXXX 2016, my Capital One credit card number was stolen after placing an online food order. Multiple flights and vacation packages were purchased from different companies. Many of the charges were refunded, but XXXX were recharged to the account in XXXX 2016. I have called the fraud department approximately every other week. The previous employee, XXXX, no longer works there and her voicemail states this. During the most recent phone call, Capital One promised my account balance would be cleared to XXXX. This has not been the case, and the balance for the fraudulent charges plus interest charges are still being charged to my credit card account.
Company Response: Closed with monetary relief

Disputed: No Timely Response

2016-08-04

Emeryville, CA

Application, originator, mortgage broker

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: Yes Timely Response

2016-08-04

Bullhead City, AZ

Billing disputes

Credit card:

Company Response: Closed with monetary relief

Disputed: No Timely Response

2016-08-04

Green Acres, FL

Identity theft / Fraud / Embezzlement

Credit card:

Company Response: Closed with explanation

Disputed: No Timely Response

2016-08-04

Wrentham, MA

Identity theft / Fraud / Embezzlement

Credit card:

Complaint: I am re submit my complaint with Capital one Bank I have not had a Capital one Bank card. I had request copy of validation debit and the only thing I have receive statement and payment made at gram money for this o account. Until now I have never receive any paperwork or statement from this Company, My personal information has been used without my permission. I had send over multiple police and letter and fill out affidavit. I also send copy from my back account showing when I dispute an unauthorized transaction from this company. I I am sending all my paperwork also to CFPB
Company Response: Closed with explanation

Disputed: No Timely Response

2016-08-04

Magnolia, TX

Other

Credit card:

Complaint: I have XXXX late payment with this account. My brother passed away and I was emotionally not stable. I called the credit card company to ask them to remove the late payment, but they would n't. I have never been late except for this one time.
Company Response: Closed with non-monetary relief

Disputed: No Timely Response

2016-08-04

Bueche, LA

Communication tactics

Debt collection: Credit card

Used obscene/profane/abusive language
Company Response: Closed with explanation

Disputed: No Timely Response