CAPITAL ONE FINANCIAL CORPORATION

2016-09-07

Acworth, GA

Settlement process and costs

Mortgage: Home equity loan or line of credit

Company Response: Closed with explanation

Disputed: No Timely Response

2016-09-07

Oak Grove, MO

Problems caused by my funds being low

Bank account or service: Checking account

Complaint: I never signed up for overdraft protection for my Capital One 360 checking account. Capital One credit card initiated a payment on XXXX XXXX that I had scheduled for XXXX XXXX. I called the credit card division and tried to get them to stop payment, as all financial institutions in 2016 do they claimed they could n't stop this purely electronic transaction even though the banks were n't open yet and no transaction could have occurred and it was going to a bank they owned. I knew I did n't have overdraft protection with my Capital One 360 so it should just decline the transaction since there would be insufficient funds. But I do n't trust banks and wanted to double check. It was true that I was n't enrolled in your standard overdraft protection, but to my surprise I was enrolled in something called an 'overdraft line of credit ' with an 11.50 % interest rate. I never signed up for this nor was ever even given any information about it or any notice that this was an active part of my account. Fortunately I was able to turn that off before the banks opened today but I have a feeling this violates the requirement for the bank to get me to authorize overdraft protection. Either that or the bank is having fun with the language of the consumer protection laws and sees this as a way to auto-enroll members into overdraft protection by calling it something else, and likely making more money off of the 11.50 % interest than they ever would have through traditional overdraft fees.
Company Response: Closed with explanation

Disputed: Yes Timely Response

2016-09-07

Edison, NJ

Loan servicing, payments, escrow account

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2016-09-07

Hillsdale, NJ

Using a debit or ATM card

Bank account or service: Checking account

Complaint: Banks are charging " overdraft fees '' for transactions when using your debit card. the problem is that when opening an account they do n't disclosed the consumer that there is a charge of {$35.00} per transaction causing consumer to pay a large amount. In my case there was approximately XXXX charged to me and the bank is refusing to return. I went to multiple branch and I was told that is nothing that they can do. The policy should be for both agreeable by both consumers and bank. I was hardly using these particular account and was under the impression that I have money in since I am depositing XXXX every paycheck. Also, they send me a new card that according to the branch manager said that the card is linked to pull money from all accounts including my minor account and when I ask she does not know why it was set up like that. then to another bank in which the staff including the manager were very unprofessional and rule, I was literally begging for the money and the bank does did not care
Company Response: Closed with explanation

Disputed: No Timely Response

2016-09-07

PA

Rewards

Credit card:

Complaint: On XX/XX/XXXX - I called Capital one to find out what I needed to do to change my name and remove my husband from my account, where I am primary card holder, they took information and restricted my account without me knowing about it which caused me to lose over {$500.00} in points. Everyone apologized for and admitted that they made mistakes but i was still out the {$500.00} while I had an outstanding bill in excess of {$900.00}. No one informed me that i was getting a new account or this would casue me to lose the {$500.00} in points. They escaleated it to the highest complaint and said yes, they are aware they forfeited my {$500.00} but there was nothing I could do about it. They admitted they gave me misinformation. They closed my account, left me a {$900.00} bill and took my {$500.00} in points away.
Company Response: Closed with monetary relief

Disputed: No Timely Response

2016-09-07

Tarzana, CA

False statements or representation

Debt collection: Credit card

Attempted to collect wrong amount
Complaint: XXXX XXXX XXXX XXXX is a debt collection agency principally located in XXXX, VA, however, in a response to my request dated XXXX XXXX, 2016, for them to remove their collection account from my credit report as it counts as twice for the same debt in violation of the FCRA, they refused to remove their information and misrepresented themselves as a " creditor '' in violation of FDCPA Section 807 ( 11 ). This statute provides that debt collectors are liable for statutory damages of up to {$1000.00} if they are in violation of this section regardless of intent. After my most recent response to remove this collection account a month ago XXXX prior to XXXX XXXX, 2016, they have failed to respond in the least and continue to remain on my credit reports. Further, Original Creditor charged off {$810.00} and XXXX XXXX is attempting to collect at least {$980.00}, a {$170.00} difference.
Company Response: Closed with explanation

Disputed: No Timely Response

2016-09-07

Canton, OH

Closing/Cancelling account

Credit card:

Company Response: Closed with explanation

Disputed: Yes Timely Response

2016-09-07

Accokeek, MD

Deposits and withdrawals

Bank account or service: Checking account

Complaint: On XXXX XXXX, 2016 I personally went to CapitalOne Bank XXXX branch to collect the stolen funds by unknown theft XXXX XXXX. The stolen funds in the amount of {$79000.00} plus 20 % interest, {$100.00} late fee/per month, {$150.00} travel expense, 14 hours collection time, pain, suffering NEVER paid for 3 years. Theft XXXX XXXX NEVER went to jail for her theft behavior. However the branch manager XXXX XXXX XXXX began to blaim me as a victim. He stated that " because of your behavior, the bank closed all of your accounts and mailed you a cashier 's check {$9.00} on XXXX XXXX, 2016. You can not access the Capitalone branches anymore. '' I feel I was mistreated that I lost my savings for 3 years and never received anymore payback. However he began to take my advantage to let me leave without paying stolen funds back which belong to me. I was also shocked that what type of behavior I have? He lied. I just followed what the customer service told me to go to branch to collect stolen funds. I have asked him the corporate office phone number however he only gave a customer service phone number. I walked out of branch to filed a complaint to customer service Rep XXXX XXXX. On XXXX XXXX, 2016 I was called by a CapitalOne customer service Rep XXXX # XXXX at XXXX. She said she can contact branch regarding my complaint and stolen funds, but I waited 15 minutes she never had any answer. I am extremely angry about my stolen savings not only I need it to pay my daily living expenses, but also I lost lots of promotional bonus, interest, earning opportunities by other means for 3 years. I have NO choice but to file another complaint to ask my stolen funds to be back immediately.
Company Response: Closed with explanation

Disputed: No Timely Response

2016-09-07

Denver, CO

Cont'd attempts collect debt not owed

Debt collection: Credit card

Debt was paid
Company Response: Closed with explanation

Disputed: No Timely Response

2016-09-07

Elberta, AL

Cont'd attempts collect debt not owed

Debt collection: Credit card

Debt is not mine
Company Response: Closed with monetary relief

Disputed: No Timely Response

2016-09-07

Nyc, NY

Problems caused by my funds being low

Bank account or service: Checking account

Complaint: Dear Sir or Madam, I 've been on vacation with no access to a Capital One Bank branch in the area and I 've been hit with numerous overdraft fees ( XXXX in all )! And the number continues to climb each day. This is a total of {$330.00} which I find quite excessive. Unfortunately, I 've been unable to deposit any money into my account to stanch the flow of overdraft fees as I 've been in an area where there are no Capital One branches. I tried resolving this issue by contacting XXXX XXXX, Director of Complaint Operations for Capital One and she answered that she would have a colleague reach me to discuss the issue. When I received a call from her colleague it was only to explain to me why they were justified in charging me all of these fees. So I appeal to you for help. Capital One Bank 's have increasingly used overdraft " protection '' plans in a way that is deceptive and unfair to consumers. The vast majority of large banks enroll consumers automatically in overdraft plans, charge an average of {$35.00} per overdraft, and manipulate the order transactions to post in a way that maximizes overdraft. This predatory practice must end! A report by the Consumer Financial Protection Bureau ( CFPB ) released in XXXX 2014 raises concerns about the impact of opting into overdraft services for debit card and ATM transactions. The study found that majority of debit card overdraft fees are incurred on transactions of {$24.00} or less, and that the majority of overdrafts are repaid within three days. Put in lending terms, if a consumer borrowed {$24.00} for three days and paid the median overdraft fee of {$34.00}, such a loan would carry a XXXX percent annual percentage rate ( APR ). By capping the number of overdraft fees Capital One Bank can charge, we will maximize protections to consumers. Unchecked, banks like Capital One will continue to XXXX their customer 's accounts with impunity. When will this end? Capital One 's predatory banking practices remind me of what XXXX XXXX says in her book How the Other Half Banks : " One of the great ironies in modern America is that the less money you have, the more you pay to use it. The American banking industry has stopped serving those who are too poor to bank. '' Charging excessive overdraft fees on one 's account is wrong and should be stopped.
Company Response: Closed with monetary relief

Disputed: Yes Timely Response

2016-09-06

Tunnel Hill, IL

Transaction issue

Credit card:

Company Response: Closed with explanation

Disputed: No Timely Response

2016-09-06

Elk Grove Village, IL

Payoff process

Credit card:

Company Response: Closed with explanation

Disputed: No Timely Response

2016-09-06

Flushing, NY

Deposits and withdrawals

Bank account or service: Checking account

Company Response: Closed with explanation

Disputed: No Timely Response

2016-09-06

Anthem, AZ

Arbitration

Credit card:

Company Response: Closed with monetary relief

Disputed: No Timely Response

2016-09-06

FL

Closing/Cancelling account

Credit card:

Complaint: I have XXXX prior Capital One Credit Cards showing on my credit report as past due. I called capital one and told them to send me statements, which they have not done. I would like them to remove these from my credit report permanently, as I do not own these accounts anymore. My credit score has been completely destroyed due to these misreported items and failure for Capital One to send me any details.
Company Response: Closed with explanation

Disputed: No Timely Response

2016-09-06

Kansas City, MO

Billing disputes

Credit card:

Complaint: On XXXX XXXX I submitted on a web page to try a product for a trial period. The trial period was 18 days. On Sunday XXXX XXXX ( 18 days later ) I attempted to contact the business to cancel but no one was in the office. I called back on Monday ( XXXX ) but got the answering machine again. I then contacted Capital One ( my credit card merchant ) to get their help. The capital One representative called the business in question only to receive the same message I had gotten that no one was in the office. On Tuesday I contacted Capital One and we talked to a representative from the business in question. The rep advised that I had not canceled in time. She said there would be no refund. I hung up but checked my calendar and realized I had called in time. So Capital One and I called back. We went round and round and finally she offered to refund me half of my money. I told her I was not happy with that but to send it. I am writing this because I truly feel that I have been wronged. The trial period started after I made the transaction on the XXXX. 18 days later is Sunday XXXX XXXX. No one was in the office so I could not cancel. No one was in the office on Saturday XXXX XXXX so I was really only given a 16 day trial period. Is n't this fraud? The rep told us that they had reps in the office on Monday but the capital One rep read her notes that proved a call had been made that Monday and that no one was in their office. As I have understood trials like this if it ends on a Saturday or Sunday then the trial is usually extended to the next day that is not a Saturday, Sunday or holiday. The company rep told me I should have just called on Friday. So much for my 18 day trial. Can you help?
Company Response: Closed with monetary relief

Disputed: Yes Timely Response

2016-09-06

Hartford, WA

Identity theft / Fraud / Embezzlement

Credit card:

Company Response: Closed with explanation

Disputed: No Timely Response

2016-09-06

Dayton, OH

Credit card protection / Debt protection

Credit card:

Complaint: XXXX XXXX credit card last year I had XXXX credit cards XXXX XXXX closed all accounts for fraud XX/XX/2016 account XXXX XXXX say on account Bal. XXXX I went in my my bank account every account is paid thought my bank account this account is not in my account XXXX XXXX is asking for money I do have the card never did.
Company Response: Closed with explanation

Disputed: No Timely Response

2016-09-06

Airmont, NY

Credit determination

Credit card:

Company Response: Closed with explanation

Disputed: No Timely Response

2016-09-06

Las Vegas, NV

Identity theft / Fraud / Embezzlement

Credit card:

Complaint: See Attached letter. I will be filing criminal charges against CAPITAL ONE CREDIT CARD if they not comply. It has been a week and I have not received payment of {$2000.00} and all XXXX card remain in collections. This will not only not go away until amount paid in full by XXXX XXXX, XXXX, but my four years of extreme loss due to CAPITAL ONE behavior has also cost me countless hours, and my time is worth something to me I will start adding {$100.00} a day late fees as of XXXX XXXX, XXXX. I have been patient for you to do the right thing long enough, this endless stalling, half baked excuses and backwoods theatrics are all I can take. I am a consumer that life is on mend due to catastrophic incidents in which CAPITAL ONE played a large part in creating more issues on top. I am documenting everything as I try to move forward and below you will see a list of things including MEDIA PRESS RELEASES to inform other CAPITAL ONE users and consumers, XXXX XXXX and the like, showing a copy of this letter and my proof, as well as hold you personally responsible for this unlawful and unjust behavior. FDIC and OCC was in receipt of the same XXXX page letter as you and after their review they submitted CAPITAL ONE also to CONSUMERFINANCE.GOV. I have spent a better part of FOUR years trying to resolve these issues, and there are more than XXXX issues. I have also been told that CAPITAL ONE has had more complaints than any other CREDIT CARD company and a lot of them were made right around same time I stopped using the cards in XXXX and you also had over XXXX class action lawsuits similar in nature. Please bare that in mind as you remember that I have tried working with CAPITAL ONE and not only are my issues similar as ones reported, but I have more of the average. Let me also remind you, CAPITAL ONE was given IDENTITY THEFT papers. That I also made regular payments on time, and often. And, that I called and personally canceled the cards and then sent in a last payment. Which I did not have to do with FTC {$50.00} liability per card used. I am listing the issues below, all of which I have proof and our witnesses for, and CAPITAL ONE has had its time to take care of this the amount of my loss, is inconceivable to what XXXX reported SECURED cards ontio of being beaten repeatedly by gangsters then identity theft and robbed of all possessions. If I do not get CAPITAL ONE immediate cooperation with {$2000.00} payment and XXXX cards out of collections, I will have to take drastic measures. I will be submitting this letter to ever XXXX, ever financial website, every government agency, the FDIC and OCC will get a copy on top of their records as well as CONSUMERFINANCE.GOV where I will be reporting in several different areas as well as XXXX XXXX, and this will go to the law firms who recently had a class action lawsuit with CAPITAL ONE as well as any other law firm handles these matters. I wanted to work with you guys but it 's been several years and I know you are just doing your job, but as you see below, EVERYTHING, I REPEAT, everything below is exactly what happened, and CAPITAL ONE has not even admitted to XXXX of these issues, rather try to find as many issues you think you can with me, to avoid all the irregular activity CAPTIAL ONE was doing. I am not looking for a rebuttal, just the {$2000.00} settlement and XXXX cards out of collections, unless I find out that XXXX XXXX did make a payment to you guys in which I know in next day or so and that be added to {$2000.00}. All these issues I have sent to CAPITAL ONE in past and have been verified as solid consumer issues in which CAPITAL ONE IS RESPONSIBLE, if CAPITAL ONE is gon na go through this list in hopes to find XXXX that seems like it 's a grey area for you to use to try to wiggle out of this, the issues I first present are the only ones that should have mattered and CAPTIAL ON
Company Response: Closed with explanation

Disputed: No Timely Response

2016-09-06

Deltona, FL

Customer service / Customer relations

Credit card:

Company Response: Closed with explanation

Disputed: Yes Timely Response

2016-09-06

NJ

False statements or representation

Debt collection: Credit card

Impersonated an attorney or official
Complaint: Capital one 's collection agency keeps calling me non stop. I lost my job and in the interim I thought my business would take off and it has n't yet. This has been going on for several years before my son passed away in 2013. They sent me emails pretending that they were the XXXX of VA and I have a warrant out for my arrest? Plus they had someone call my cell phone saying he was XXXX and he was coming within 24 to 48 hours to give me a summons? The bill is around XXXX dollars. I want this game over.
Company Response: Closed with explanation

Disputed: No Timely Response

2016-09-06

Kosciusko, MS

Credit determination

Credit card:

Complaint: My credit line with Capital One is {$5000.00}. I try to keep my balance below XXXX % so it does not affect my credit score. However, that is just about impossible with a business credit card. Therefore, I requested a credit line increase. Capital One denied my request, citing " A credit limit increase is currently not available upon request because Capital One is evaluating account activity at assigned credit limits. '' I contacted Capital One this morning for a further understanding/explanation for this denial. The customer service representative, XXXX, stated he was not allowed to provide additional information. His supervisor, XXXX, told me I need to contact the Bureau of Consumer Financial Protection for further information. My credit score ranges from XXXX - XXXX. So I am sure you can understand why I am concerned and equally troubled by Capital One 's response. Nonetheless, I called Capital One again this afternoon. I explained to the supervisor, XXXX, why I requested a credit line increase. XXXX stated the impact of exceeding my credit line by XXXX % to XXXX % " is not a concern to us. '' XXXX confirmed this was a decision made by their automated processes and she refused to send my request over to the underwriters for a manual review. As a result, I understand if I cancel my credit card it will have a negative impact on my credit score. Also, If I exceed the XXXX % threshold it will have a negative impact on my credit score. I have been a loyal Capital One customer for a number of years. I have personal and business credit cards through Capital One, I have financed a number of vehicles and mortgages through Capital One - I have never had a late payment. With that said, I can only conclude I am a victim of racial and national origin discrimination based on the ethnicity of my last name. I request that you open an investigation into the lending practices of Capital One. If you need additional information, please contact me at XXXXXXXXXXXX.
Company Response: Closed with explanation

Disputed: Yes Timely Response

2016-09-06

Clearwater, FL

Closing/Cancelling account

Credit card:

Company Response: Closed with explanation

Disputed: Yes Timely Response