BBVA FINANCIAL CORPORATION

2017-02-15

San Antonio, TX

Problems caused by my funds being low

Bank account or service: Checking account

Company Response: Closed with monetary relief

Disputed: Yes Timely Response

2017-02-13

Effingham, KS

Deposits and withdrawals

Bank account or service: Checking account

Complaint: On XXXX XXXX, 2016 my Compass Bank account administered by Simple was locked and the funds in the account subject to a garnishment. On XXXX XXXX, a deposit was attempted and denied. On XXXX XXXX, that deposit of {$570.00} was allowed into the locked account. The deposit was not supposed to be allowed, as the account was locked. A court order has been issued to release the funds in the account after the initial locking. Simple and Compass are refusing to follow this court order.
Company Response: Closed with explanation

Disputed: No Timely Response

2017-02-13

Stewart, AL

Using a debit or ATM card

Bank account or service: Other bank product/service

Complaint: had someone hack my debit account around XXXX pm on XX/XX/XXXX I attempted to call the bank. Instead of receiving help, I was put on hold whilst the thieves were still trying to steal my money. Therefore, I reported my card stolen to stop them. I called the bank the next morning. They said they were issuing me another card. I talked to someone at BBVA Compass on the phone on XX/XX/XXXX who told me someone copied my card from a gas pump. I received my new card on XX/XX/XXXX, but it wo n't activate, because the bank says they have closed my account, and they wo n't give me my money.
Company Response: Closed with monetary relief

Disputed: No Timely Response

2017-02-09

Mesa, AZ

Account opening, closing, or management

Bank account or service: Savings account

Company Response: Closed with explanation

Disputed: Yes Timely Response

2017-02-08

Houston, TX

Using a debit or ATM card

Bank account or service: Checking account

Complaint: BY CHANCE, I HAPPENED TO CHECK MY BANK STMT. FOR XX/XX/2016 AND FOUND AN DEBIT FROM " THE UNIVERITY OF XXXX XXXX ''. NO ORTHER INFORMATION. I CALLED THE BANK AND WAS TOLD THEY COULD NOT DO ANYTHING ABOUT IT BECAUSE IT WAS MORE THAN 60 DAYS SINCE THE TRANSACTION. I CONTACTED ALL 4 BRANCHES OF THE SCHOOL SYSTEM AND THEY COULD NOT FIND THE XXXX DEBIT CREDITED TO THE SCHOOL SYSTEM. I CALLED THE BANK AGAIN AND THE REP SEARCHED HIS DATA BASES AND COULD NOT TELL WHAT OR WHO IN THE SCHOOL SYSTEM ACTUALLY GOT PAID. THE REP ALSO ASKED ME IF I HAD CHECKED WITH THE 5 OFF CAMPUS LOCATIONS. I DID NOT KNOW ABOUT THEM. THE LAST TIME I ATTENDED XXXX AND XXXX WAS IN XXXX.WHEN I TRIED TO CALL THE DIFFERENT OFF CAMPUS SCHOOLS, XXXX XXXX XXXX, THEY TOLD ME THEY HAD NO AFFILIATION WITH THE XXXX SYSTEM. I TOLD THEM THE XXXX WEBSITE EXPRESSLY NAMES THEM AS OF CAMPUS.I TOLD THEM I HAD NEVER ATTENDED XXXX.THEY TRIED TO LOOK FOR RECORDS OF ME BY MY SOCIAL AND OF COURSE THEY DID NOT FIND ANYTHING.I BELIEVE I WAS THE VICTIM OF ID THEFT.THE COMPLAINT I HAVE IS THAT BANKS SHOULD HAVE DETAILED INFO LIKE CONTACT PHONE NUMBER ON THE BANK STSTEMENTS JUST LIKE THEY PROVIDE MERCHANT AND CONTACT NUMBER ON INTERNET PURCHASES. YOUR AGENCY COULD HELP HERE AND GET THE BALL ROLLING TO REQUIRE ALL BANKS TO PROVIDE THIS INFO JUST IN CASE AN ISSUE DEVELS LATER. I PROBABLY CAN NOT SUE THE BANK BECAUSE EVERY COMPANY NOW REQUIRES ARBITRATION.
Company Response: Closed with explanation

Disputed: No Timely Response

2017-02-08

San Diego, CA

Problems caused by my funds being low

Bank account or service: Checking account

Company Response: Closed with monetary relief

Disputed: No Timely Response

2017-02-08

Azalea Park, FL

Deposits and withdrawals

Bank account or service: Checking account

Company Response: Closed with monetary relief

Disputed: No Timely Response

2017-02-07

Murrieta, CA

Problems caused by my funds being low

Bank account or service: Checking account

Company Response: Closed with monetary relief

Disputed: No Timely Response

2017-02-07

Phoenix, AZ

Account opening, closing, or management

Bank account or service: Checking account

Complaint: I 've been trying to close this checking account for XXXX months. The balance is only {$8.00}, but they have ignored all of my requests to close the account and send me the money.
Company Response: Closed with monetary relief

Disputed: No Timely Response

2017-02-07

Ennis, TX

Problems caused by my funds being low

Bank account or service: Checking account

Company Response: Closed with explanation

Disputed: No Timely Response

2017-02-07

Fort Mohave, AZ

Application, originator, mortgage broker

Mortgage: FHA mortgage

Complaint: why is my home loan not showing up on my account? where is my irs mortgage interest statement? how much were my taxes and when were they paid? when did my impound account increase and I was n't notified by letter? I have not received forms for the IRS yet and it 's XX/XX/XXXX? I need to get my income taxes completed ... ....
Company Response: Closed with non-monetary relief

Disputed: No Timely Response

2017-02-06

Lafayette, CO

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Company Response: Closed with non-monetary relief

Disputed: No Timely Response

2017-02-02

Coppell, TX

Problems caused by my funds being low

Bank account or service: Checking account

Company Response: Closed with monetary relief

Disputed: No Timely Response

2017-02-02

Encinitas, CA

Closing/Cancelling account

Credit card:

Company Response: Closed with non-monetary relief

Disputed: No Timely Response

2017-02-01

Account opening, closing, or management

Bank account or service: Checking account

Company Response: Closed with explanation

Disputed: No Timely Response

2017-02-01

Lufkin, TX

Account opening, closing, or management

Bank account or service: (CD) Certificate of deposit

Company Response: Closed with explanation

Disputed: No Timely Response

2017-02-01

IL

Account opening, closing, or management

Bank account or service: Checking account

Complaint: In an attempt to open an account, I waited the time frame I was told, but never received a response. I then contacted the financial institution and was told I needed to email identification. I complied and sent the information ( Passport and Drivers License ). A few days later I still had not heard anything, so I again contacted the institution and was told they could n't accept one of my identifications due to it not having all four corners visible. For a second time I complied and resent new pictures. After 5 business days of waiting, I called to see what was going on. I was told by a customer service employee that " we can not accept id through email ''. I explained that 2 other customer service agents told me to email the information. He stated that all he knew was they could not accept ID through email. I then asked for a supervisor. The supervisor told me that they had no records that my ID 's had been received. I then explained that I had sent them twice before. She asked me to send them again and that I would have to wait for approval. I explained to her that I 've jumped through enough hoops for this company and it was time that they did some jumping. I have now been dealing with this company for over 2 weeks, enough is enough. No action, no results, poor customer service.
Company Response: Closed with non-monetary relief

Disputed: No Timely Response

2017-02-01

San Antonio, TX

Settlement process and costs

Mortgage: Conventional fixed mortgage

Complaint: BBVA Compass is attempting to charge me an improper and unlawful mortgage-related " fee. '' My efforts to get BBVA to remove the " fee '' have been unsuccessful. About two years ago, we purchased a new home financed by XXXX BBVA Compass loans. On the morning of closing, we were given a HUD-1 Settlement Statement from the title company for the second, smaller loan. Line XXXX of the settlement statement listed {$380.00} as the " CASH FROM BORROWER '' due at closing. As detailed elsewhere in the settlement statement, this amount equaled the title company 's fees plus governmental recording fees for the second loan ( specifically, {$310.00} for " Title services and lender 's title insurance '' ; {$4.00} for " Flood certification '' ; {$5.00} for " Courier '' ; and {$62.00} for " Government recording charges '' ). There were no other fees identified on the HUD-1 Settlement Statement. The title company instructed us to bring a personal or cashier 's check to the closing for {$380.00} made to the title company. Pursuant to those instructions, we obtained a cashier 's check for {$380.00} made to the title company. When we arrived at the closing, we presented the cashier 's check for {$380.00} to the title company 's agent, the agent accepted the cashier 's check, and we executed the closing documents. Several months later, I noticed that BBVA had assessed a " fee '' on our monthly loan statement in the amount of {$380.00}. When I initially contacted BBVA, I was told that the " fee '' was an error and would be removed. After that did not happen, I contacted BBVA again last month. The story changed the second time around, with BBVA now claiming the " fee '' was imposed because we did not pay the {$380.00} at closing. During the call, however, BBVA openly admitted that its records were inaccurate and incomplete. For example, BBVA admitted that the HUD-1 statement in its records differed from the final, executed HUD-1 statement in the title company 's records. ( BBVA apparently discovered this incredible discrepancy when it contacted the title company while I was placed on hold. ) BBVA also admitted that the title company had sent checks to BBVA for which BBVA had no record. ( Bizarrely, BBVA asked me to contact the title company on BBVA 's behalf and request copies of the checks. ) When I asked the BBVA agent how the closing documents could possibly have been signed if, as BBVA Compass asserted, we failed to pay the {$380.00} due at closing, the BBVA agent had no answer. Despite the obvious and admitted discrepancies in its records, BBVA refuses to withdraw the improper {$380.00} " fee. '' When we closed on our house, we paid {$380.00} to the title company for the " CASH FROM BORROWER '' as instructed by the title company. The fact that BBVA allegedly has no record of such payment is entirely due to BBVA 's negligent and sloppy record-keeping and its inability to obtain documents from the title company. BBVA needs to remove the {$380.00} " fee '' immediately.
Company Response: Closed with non-monetary relief

Disputed: Yes Timely Response

2017-02-01

Washington, DC

Account opening, closing, or management

Bank account or service: Checking account

Complaint: I read XXXX review of most competitive checking accounts and decided to join Simple Bank. An issue arose when I tried to complete my application. Upon following up with Customer service, two separate employees let me know that Simple only offers accounts to U.S. Citizens. I inquired more about this policy and a member of the customer relations team reached out and declined to provide more information. I am a non-U.S. citizen legal permanent resident of the United States. I have legally resided in the U.S. Since XX/XX/1999. I have never encountered such a policy with an American bank. Simple Bank never sent me a notice to officially deny my application to join their bank.
Company Response: Closed with explanation

Disputed: No Timely Response

2017-01-31

Birmingham, AL

Deposits and withdrawals

Bank account or service: (CD) Certificate of deposit

Company Response: Closed with monetary relief

Disputed: Yes Timely Response

2017-01-31

North Highlands, CA

Account opening, closing, or management

Bank account or service: Checking account

Company Response: Closed with monetary relief

Disputed: No Timely Response

2017-01-31

Santa Ysabel, CA

Managing the loan or lease

Consumer Loan: Installment loan

Complaint: Statement of Facts 1. XXXX XXXX banker offered me a revolving line of credit for use for my professional medical practice of $ XXXX. This was issued on or around XX/XX/XXXX. He fraudulently induced me into this contract by stating this line of credit " would be automatically renewed '' ( see attachment ). 2. The account was maintained responsibly, on time payments, never late or delinquent. 3. When I went online to make the next on time payment XX/XX/XXXX no information was available about a payment due. When I went in person to the branch, the banker confirmed and accepted the minimum monthly payment of approximately {$600.00} which I made on or around XX/XX/XXXX. 3. Because I was still unable to access any account information on or around XX/XX/XXXX my banker XXXX XXXX CA branch discovered that the balance of {$75000.00} was due and payable in full as of XX/XX/XXXX. However, he promised my credit would not be harmed in any way because he would reinstate the credit line so that the balance would not be due in full. ( XXXX had replaced XXXX who quit without informing XXXX of our agreement. ) 4. I did not receive any notification that the balance would be due on XX/XX/XXXX 4. Subsequently, XXXX failed and refused to return my calls. Around XXXX I discovered that contrary to his promises, this account was reporting as XXXX days late, which ruined my credit score, and caused me medical, financial, and emotional losses. 5. On or around XX/XX/XXXX I was informed that XXXX no longer worked at XXXX but he failed and refused to properly handle my account. 6. The Bank agreed to remove the late payments due to the error under the condition that I agree to an installment loan of $ XXXX at a predatory interest rate of XXXX % interest per annum, wtih payments of {$2200.00}. I did not want an installment loan ; I wanted a revolving open line of credit for patient care and medical supplies which I was promised at the onset in XX/XX/XXXX. 6. On XXXX I received and signed the new installment loan documents under duress and contrary to the written agreements of XXXX to automatically renew the line of credit. 7. To date, as of XX/XX/XXXX, the Bank has failed and refused to update my account as paid in full never late. By inducing me to sign a new set of loan documents while not fixing my credit, the bank is putting me into an untenable position of denying me the ability or means to satisfy these obligations. 8. Furthermore, I underwent a serious life-threatening medical procedure in XX/XX/XXXX, and the Bank 's mishandling and misrepresentation of these accounts has caused me mental and emotional anguish complicating my full recovery in which I have been denied adequate XXXX XXXX on the basis of my credit, causing me XXXX seeking protection under the Americans with XXXX XXXX ( XX/XX/XXXX ) and applicable law.
Company Response: Closed with non-monetary relief

Disputed: No Timely Response

2017-01-30

Dallas, TX

Problems caused by my funds being low

Bank account or service: Checking account

Company Response: Closed with explanation

Disputed: No Timely Response

2017-01-30

Alachua, FL

Using a debit or ATM card

Bank account or service: Checking account

Complaint: RE Case number XXXX On XX/XX/2016, I hired XXXX XXXX XXXX XXXX XXXX XXXX. XXXX to fix my AC unit. It was n't blowing cold. XXXX XXXX sent a technician and they replaced the blower motor. 2 Months after the repairs, the AC unit stopped working. I called the company and they sent someone. The technician told me that the blower motor they installed 2 months ago was failing again. He opened the furnace and I believe " smack '' the motor and got it working again. A month after his visit, the blower motor totally stopped working. I checked the company review on their website and found out I was not the first person to complaint. They have been defrauding other customers. My bank supposedly has fraud protection. I have contacted a case has been opened and nothing has been done. We have been without AC for over 2 months now. My daughter has XXXX and we can not keep ourselves warm in cold days. Please help us. Thank you.
Company Response: Closed with explanation

Disputed: Yes Timely Response

2017-01-26

Knoxville, TN

Account opening, closing, or management

Bank account or service: Checking account

Company Response: Closed with explanation

Disputed: No Timely Response