BBVA FINANCIAL CORPORATION

2018-07-15

San Antonio, TX

Managing an account

Checking or savings account: Other banking product or service

Deposits and withdrawals
Company Response: Closed with monetary relief

Timely Response

2018-07-14

Allentown, PA

Problem caused by your funds being low

Checking or savings account: Other banking product or service

Non-sufficient funds and associated fees
Company Response: Closed with monetary relief

Timely Response

2018-07-14

Morrisville, NC

Managing an account

Checking or savings account: Savings account

Fee problem
Company Response: Closed with monetary relief

Timely Response

2018-07-13

Dallas, TX

Problems at the end of the loan or lease

Vehicle loan or lease: Loan

Unable to receive car title or other problem after the loan is paid off
Company Response: Closed with explanation

Timely Response

2018-07-12

Bellaire, TX

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Information belongs to someone else
Complaint: XXXX XXXX system told me that I get a loan from pay day loan back in XX/XX/2015. It was check to cash in Compass bank. I told them that was not me, if I got a balance from the creditor why they don't send the bill to my house or call me. They never send any bill or call. I am buying a house, trying to get a pre approve letter that is how I find out from my loan office told me. I need it to remove from my credit report.
Company Response: Closed with explanation

Timely Response

2018-07-12

Seattle, WA

Managing an account

Checking or savings account: Checking account

Problem making or receiving payments
Company Response: Closed with explanation

Timely Response

2018-07-11

North Hollywood, CA

Fraud or scam

Money transfer, virtual currency, or money service: Mobile or digital wallet

Complaint: Simple bank Desposited a check {$910.00} XX/XX/2018 Next day funds didnt appear in account.
Company Response: Closed with explanation

Timely Response

2018-07-10

Mc Kinney, TX

Getting a line of credit

Payday loan, title loan, or personal loan: Personal line of credit

Company Response: Closed with explanation

Timely Response

2018-07-10

Modesto, CA

Managing an account

Checking or savings account: Checking account

Fee problem
Company Response: Closed with explanation

Timely Response

2018-07-10

Lewisville, TX

Closing on a mortgage

Mortgage: FHA mortgage

Complaint: My wife and I are in the process of buying a home. We were approached by BBVA Compass Bank and so we decided to apply for a loan with them. The complaint is that we have put in an offer on a home back on XX/XX/18 and on XX/XX/18 we heard from the underwriting department for the first time with a long list of requirements. This was 1 day before the original scheduled closing date. We gathered all of the information requested over the weekend and when everything was finally submitted we were told our tax transcripts were needed, so they requested them on XX/XX/18 I do not understand why they were not requested earlier in the approval process but this was the case. We were informed today that the tax transcripts were not received and the lender asked me if I could go request them myself. This is a step I myself had offered a week ago to speed up the process but was assured it was not necessary, clearly not the case. I have to travel to XXXX TX from XXXX TX on Thursday XX/XX/18 because this the soonest IRS could have an appointment for us. I received an email again today from the underwriting department requesting yet again all the documents that were requested on XX/XX/18 and already sent. VERY FRUSTRATING!!! Through out this process I have been sending countless unreturned emails and texts, left unanswered voicemails to the lending company and have had very little responses. I have requested to speak to a manager and the manager is also terrible about communicating, which he assured me he would stay in close contact with me. Both the loan office XXXX XXXX and the manager XXXX XXXX have accepted that the bank has never gone through a situation like this one and that everything that could go wrong has!! At this point my family and I are in a difficult living arrangement because of this situation, the sellers have moved out of the house and are in the airline business so the lack of communication to the realtors has frustrating for them too. My family and I do not know if we will get this house especially now since after multiple closing amendments signed by both parties ; the seller has given a final ultimatum of closing by XX/XX/18. It is now after XXXX and my lender has yet to communicate to the realtors if we will be closing by that date.Through out this entire process we have felt as our loan is nowhere on someones priority list.
Company Response: Closed with explanation

Timely Response

2018-07-09

Albuquerque, NM

Applying for a mortgage or refinancing an existing mortgage

Mortgage: Conventional home mortgage

Company Response: Closed with monetary relief

Timely Response

2018-07-09

Rumpus Ridge, SD

Managing the loan or lease

Vehicle loan or lease: Loan

Problem with additional products or services purchased with the loan
Complaint: I am from South Dakota and I bought a new vehicle in Arizona, financed with BBVA Compass Bank, and they can not get me a title transfer so I can license it in XXXX XXXX. XXXX XXXX XXXX ( South Dakota ) has requested title three different times and I have called several dozen times trying to get this. I called the AZ XXXX to see if they had it on file in my name and it is but they can't release it to anyone other than BBVA Compass. This vehicle has been sitting in my garage since XX/XX/2018 and I ca n't drive it because I don't have license plates. I am tired of paying for a new vehicle I ca n't drive. I have read reviews on their website and apparently this is not the first time this has happened. Leinholder is : XXXX XXXX XXXX XXXX XXXX XXXX, CA XXXX XXXX
Company Response: Closed with non-monetary relief

Timely Response

2018-07-09

Ardmore, OK

Problem caused by your funds being low

Checking or savings account: Checking account

Overdrafts and overdraft fees
Company Response: Closed with monetary relief

Timely Response

2018-07-08

Old Tappan, NJ

Other features, terms, or problems

Credit card or prepaid card: General-purpose credit card or charge card

Problem with customer service
Company Response: Closed with explanation

Timely Response

2018-07-07

CO

Struggling to pay your loan

Vehicle loan or lease: Loan

Denied request to lower payments
Complaint: I attempted at least 3 times from XX/XX/2018 to XX/XX/2018 to work with the company BBVA compass to lower payments, extend the loan or in some way help me so I don't loose the car. I am continually told that my account is to new and they can't do anything for me. I send what money I can but they still are not happy with anything I have attempted. Also when I try to call I'm am waiting for hours.
Company Response: Closed with explanation

Timely Response

2018-07-05

Galveston, TX

Problem with a lender or other company charging your account

Checking or savings account: Checking account

Transaction was not authorized
Company Response: Closed with explanation

Timely Response

2018-07-05

Phoenix, AZ

Managing an account

Checking or savings account: Checking account

Problem using a debit or ATM card
Company Response: Closed with monetary relief

Timely Response

2018-07-03

Birmingham, AL

Problem with a lender or other company charging your account

Checking or savings account: Checking account

Transaction was not authorized
Company Response: Closed with explanation

Timely Response

2018-07-02

Galena, OH

Closing an account

Checking or savings account: Checking account

Funds not received from closed account
Complaint: I linked an external account to my new account at BBVA Compass and did a transfer of XXXX dollars. I didnt see the withdrawal on my online banking so I called XXXX and learned that they allow ACH deposits but not withdrawals. I notified BBVA both over the phone and via online banking about the problem. I also did a XXXX XXXX direct to bank deposit for XXXX dollars and another for XXXX, the account was never overdrawn and I continued to use it. Several days later I was told the account would be closed due to fraudulent ach transactions I disagreed with that stance but I dont have any recourse with their decision. Now I just want the funds sent back to me. Its been more than two weeks and I cant get an answer from BBVA compass on where the funds are or when I will get them.
Company Response: Closed with monetary relief

Timely Response

2018-07-02

Madison, WI

Closing your account

Credit card or prepaid card: General-purpose credit card or charge card

Can't close your account
Complaint: I had a credit card account with BBVA compass bank which was opened in XXXX. 1. There was a {$93.00} outstanding balance on the card in XX/XX/XXXX, for which I did not receive a bill and which BBVA compass posted as a late payment on my credit report. 2. The outstanding balance only came to my attention following the damage to my credit report. At this point, I wrote a check made out to " XXXX XXXX '', as per the instructions of the bank 's collection department. The amount of {$93.00} was deducted from my XXXX XXXX XXXX Checking account on XX/XX/XXXX. 3. My credit reports were fixed to reflect that my BBVA compass account, which was a " Failure to pay '' had been updated to " paid as agreed '' status. 4. In XXXX, XXXX and XX/XX/XXXX, I received emails from BBVA compass stating that my online bill was ready to view. 5. I had earlier called compass bank and asked them to stop contacting me. The person on the phone could not confirm that the account was closed and was unable to acknowledge that I had paid the outstanding balance of {$93.00}. 6. If I do not stop receiving unwanted email contact from BBVA compass, I will consider it email harassment and seek legal recourse in accordance with the laws of my state.
Company Response: Closed with non-monetary relief

Timely Response

2018-07-01

Aventura, FL

Getting a credit card

Credit card or prepaid card: General-purpose credit card or charge card

Application denied
Company Response: Closed with explanation

Timely Response

2018-06-28

Sacramento, CA

Closing an account

Checking or savings account: Checking account

Company closed your account
Company Response: Closed with explanation

Timely Response

2018-06-28

Glendale, CO

Opening an account

Checking or savings account: Savings account

Unable to open an account
Complaint: XX/XX/XXXX, we were victims of a financial scam involving a cashier check. This was for a purchase of equipment we had for sale. The check was out of state, it was deposited into our account we checked on it few days later was advised that it was good by bank employee. We were not told that it could be a scam by the bank. It was found later that BBVA bank on the day of deposit they had training on this particular issue. The bank knew this was going on we were not aware of it or made aware of it. On XX/XX/XXXX we saw that our account was cleaned out not by the perpetrator but by the bank. They discovered the cashiers check was bogus. Did not even contact us. We had to contact them, we tried to work with them they would only say we were solely responsible for everything. Would not work with us. Even filed report with local police department, was told that the bank was responsible for what had transpired. Foward to XX/XX/XXXX we attempted to open a college fund account for our Grandson but was denied. We contacted a company called XXXX XXXX that handles these issues. Our current bank XXXX In XXXX, XXXX.the information we recieved regarding this matter stated that it was due to a fraudulent account. They made it sound as if we were the perpetrator.
Company Response: Closed with explanation

Timely Response

2018-06-27

Saint Augustine, FL

Problem when making payments

Credit card or prepaid card: General-purpose credit card or charge card

Problem during payment process
Complaint: Yes thank you! .. Ive been trying to pay on the phone as XXXX compass bank said _last month that they had an internal/technical problem with the XXXX app.. however my complaint is I tried to pay with my XXXX bank on my current account _this month before the due date ( & previously ) as usual.. Recording ; _no operators available to take your call! _ Ive tried now three days and get a recording to leave my telephone number for _call back when they arent so busy__ I did <ph # can only leave it once> this is crazy.. now a late fee?
Company Response: Closed with explanation

Timely Response

2018-06-27

Smyrna, GA

Managing an account

Checking or savings account: Other banking product or service

Deposits and withdrawals
Company Response: Closed with explanation

Timely Response