BBVA FINANCIAL CORPORATION

2018-08-21

Pgh, PA

Problem caused by your funds being low

Checking or savings account: Checking account

Overdrafts and overdraft fees
Company Response: Closed with explanation

Timely Response

2018-08-21

Dunnellon, FL

Managing an account

Checking or savings account: CD (Certificate of Deposit)

Funds not handled or disbursed as instructed
Company Response: Closed with explanation

Timely Response

2018-08-20

Morrisville, NC

Managing an account

Checking or savings account: Savings account

Fee problem
Company Response: Closed with monetary relief

Timely Response

2018-08-20

Hollywood, CA

Managing an account

Checking or savings account: Checking account

Cashing a check
Company Response: Closed with explanation

Timely Response

2018-08-20

Lewisville, TX

Closing an account

Checking or savings account: Checking account

Fees charged for closing account
Company Response: Closed with explanation

Timely Response

2018-08-18

Dothan, AL

Problem caused by your funds being low

Checking or savings account: Checking account

Non-sufficient funds and associated fees
Company Response: Closed with monetary relief

Timely Response

2018-08-17

Palm Desert, CA

Managing an account

Checking or savings account: CD (Certificate of Deposit)

Banking errors
Company Response: Closed with explanation

Timely Response

2018-08-17

Palm Desert, CA

Managing an account

Checking or savings account: CD (Certificate of Deposit)

Banking errors
Company Response: Closed with explanation

Timely Response

2018-08-17

Katy, TX

Managing an account

Checking or savings account: Checking account

Problem using a debit or ATM card
Company Response: Closed with explanation

Timely Response

2018-08-17

Dallas, TX

Managing an account

Checking or savings account: Checking account

Deposits and withdrawals
Company Response: Closed with explanation

Timely Response

2018-08-14

Heidelberg, TX

Managing an account

Checking or savings account: Other banking product or service

Deposits and withdrawals
Company Response: Closed with explanation

Timely Response

2018-08-14

Lynn, MA

Trouble using your card

Credit card or prepaid card: General-purpose credit card or charge card

Can't use card to make purchases
Complaint: I have never been more disappointed in a product I had such high hopes for. As I watch the banner video on this page I can truly say what they claim border on fraud. XXXX XXXX ( a part of BBVA Compass ) claims to be servicing the " Expat '' Community but this is the WORST financial product for an Expat. Adding to the already well noted issues about its inability to provide a current reconciled balance ; significant delays in posting direct deposits ; and part-time customer service ; I've now experienced the " security block '' of the card because it was used in multiple cities. While traveling within the US ( my home country ) then even internationally, my card was declined ... there's no 24/7 Customer Service never mind even regular reliable customer service hours where you know you will reach someone ; and when I finally did get someone who could look at the account - they had NO idea why the card was being declined ( side note - literally sounded as if the guy had me on speaker phone in some empty office on the other side of the world which didn't offer much confidence ) ; and it took another 3 or so days to say it was a security check because of the use in multiple cities, and another day to " resolve '' that. They said the card was unlocked, yet when I go to use it - STILL declined ... still not able to reach anyone in customer service. So as of today I have been out of my home country one week without access to or use of my card. No one takes any responsibility for the poor service and even worst execution of this product - all I get are excuses ... " The demand for the card was much greater than we expected '' ; " The app is still being developed '' - Perhaps instead of saying we're " Founding Members '' we're actually BETA Testers we should have known this. " The security lock is something VISA does '' ; The only actions I've seen XXXX take toward resolving any of the other customer complaints on this forum is that I've noticed now instead of the phone directly going to voicemail, there's a delay, message and some nice music saying they're looking for someone to assist before my calls are sent to voicemail. So in summary, I've given this card time and energy to see if it does what it says and in every way imaginable XXXX FAILS to deliver as a product. This is truly an example of " you get what you pay for '' - there are no international transaction fees ... and there's no service or support as well. This card not only grossly underperforms but operates directly contrary to its advertised capabilities. Nothing with it happens in anything close to " current '' status ' and it is FAR from anything close to being convenient for the Expat community. Then to see in some of their XXXX page comments obviously scripted exchanges with " customers '' just adds to the concern this is a fraud of some kind.
Company Response: Closed with explanation

Timely Response

2018-08-14

Tyler, TX

Managing the loan or lease

Vehicle loan or lease: Loan

Problem with additional products or services purchased with the loan
Company Response: Closed with explanation

Timely Response

2018-08-14

Bedford, TX

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Account information incorrect
Complaint: On XX/XX/XXXX and XX/XX/XXXX Compass Bankcard pulled my credit report without my authorization. My credit card account was also closed on XX/XX/XXXX due to inactivity. However, I used my card on XX/XX/XXXX prior to it being closed. I called the bank to address this discrepancy. Since it was less than a 30 day gap and because it was their error they would reactivate my account by XX/XX/XXXX and a replacement credit card would be issued because my card expired on XXXX/XXXX/XXXX. In this conversation I specifically asked how my credit report would be affected. They stated that my credit would not be affected in any way. I was told that everything on my account would remain the same with the original open date.
Company Response: Closed with non-monetary relief

Timely Response

2018-08-11

Bedford, TX

Improper use of your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Reporting company used your report improperly
Complaint: I went to bbva compass bank to open only a checking acct and loan officer used deceptive mechanics to have me sign for a credit card when I was clear with her that I just bought my house and didn't want to apply for a credit card knowing I would be declined. She asked me if I wanted a personal loan to pay off the debt of my max credit cards and I told her NO! I'm trying to repair my credit by paying off my debt.
Company Response: Closed with explanation

Timely Response

2018-08-10

Denver, CO

Problem with a lender or other company charging your account

Checking or savings account: Checking account

Transaction was not authorized
Company Response: Closed with explanation

Timely Response

2018-08-10

Houston, TX

Improper use of your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Credit inquiries on your report that you don't recognize
Complaint: Compass Bank inquiry from XX/XX/2017 2017
Company Response: Closed with explanation

Timely Response

2018-08-09

South Chatham, MA

Closing an account

Checking or savings account: Other banking product or service

Funds not received from closed account
Company Response: Closed with monetary relief

Timely Response

2018-08-08

Detroit, MI

Problem caused by your funds being low

Checking or savings account: Checking account

Non-sufficient funds and associated fees
Company Response: Closed with monetary relief

Timely Response

2018-08-07

Denver, CO

Problem with a lender or other company charging your account

Checking or savings account: Other banking product or service

Transaction was not authorized
Company Response: Closed with explanation

Timely Response

2018-08-07

Lewisville, TX

Applying for a mortgage or refinancing an existing mortgage

Mortgage: Conventional home mortgage

Complaint: In XXXX I applied for refinancing on my home. I turned in all required documentation. The bank said that everything looked good. There were some discrepancies. They were taken care of. Now is when it went sour. The man handling the loan when on vacation for two weeks, nobody handled it. when he came back I had to make numerous trips to bank to find out the status he says everything looks good. Then I find out that they took him off the loan and turned it over to a lady in XXXX, XXXX..From then on I had no personal contact with anyone. Through the following months, I had to talk to five different persons? Seems like ever time they sent it to the underwriters, the underwriters would sent it back to them for additional information. This went on up til XX/XX/2018, when I get a call that my loan had been denied. They said that a document would be coming explaining why! The bank sent a document, but I could not open it. The bank said that they would mail and e-mail me again. Finally I got the letter with postage dated XX/XX/2018? And was then able to open the e-mail!!
Company Response: Closed with explanation

Timely Response

2018-08-06

TX

Managing an account

Checking or savings account: Checking account

Funds not handled or disbursed as instructed
Complaint: Upon opening the account, the advertised sign up bonus was {$100.00} after opening with a {$100.00} initial deposit. I have not received the bonus funds, and have not received a response by email from the company. When attempting to call the company, the line goes to voicemail and the calls are not returned.
Company Response: Closed with monetary relief

Timely Response

2018-08-06

Glendale, CO

Managing an account

Checking or savings account: Checking account

Problem using a debit or ATM card
Complaint: On XX/XX/XXXX there was an unauthorized charge of {$2900.00} on my debit card. I filed a dispute with the bank, had to continually follow up with them in order to get any feedback, and then was told that they were closing my dispute because they werent sure how to charge back to the vendor. I responded and told her she had to simply state that I didnt authorize this transaction. I then also asked for them to provide me a copy of the transaction to see who signed it- they couldnt. Initially the dispute was to be reopened when I gave them a reason to charge back- however it would not show open in my checking account online ledger in order to do redisoutw. Today I was told they closed the dispute and I cant re submit a dispute. I would like to know how they investigated this manner when I did not sign any receipt nor even authorize this transaction! They took nearly {$3000.00} from me that I need in order to provide for my daughters back to school items and other necessities. Please help!!
Company Response: Closed with explanation

Timely Response

2018-08-06

Tempe, AZ

Problem caused by your funds being low

Checking or savings account: Checking account

Non-sufficient funds and associated fees
Company Response: Closed with monetary relief

Timely Response

2018-08-05

Sun City, AZ

Managing an account

Checking or savings account: Checking account

Fee problem
Company Response: Closed with monetary relief

Timely Response