BBVA FINANCIAL CORPORATION

2019-07-10

Emporia, KS

Managing an account

Checking or savings account: Checking account

Deposits and withdrawals
Company Response: Closed with explanation

Timely Response

2019-07-10

Nesquehoning, PA

Opening an account

Checking or savings account: Checking account

Account opened as a result of fraud
Company Response: Closed with explanation

Timely Response

2019-07-10

Lufkin, TX

Problem caused by your funds being low

Checking or savings account: Checking account

Non-sufficient funds and associated fees
Complaint: XX/XX/2019 I deposited a mobile check. Funds were to be available XX/XX/2019. They deliberately withheld the funds until XX/XX/2019. Meanwhile I incurred three NSF on XX/XX/2019. The check amount was {$330.00}. My bank is BBVA Compass. They refuse to work with me.
Company Response: Closed with monetary relief

Timely Response

2019-07-09

Grand Prairie, TX

Trouble during payment process

Mortgage: Home equity loan or line of credit (HELOC)

Company Response: Closed with explanation

Timely Response

2019-07-09

Scottsdale, AZ

Problem when making payments

Credit card or prepaid card: General-purpose credit card or charge card

Problem during payment process
Company Response: Closed with monetary relief

Timely Response

2019-07-08

Del Rio, TX

Managing an account

Checking or savings account: Checking account

Banking errors
Company Response: Closed with explanation

Timely Response

2019-07-08

Jupiter, FL

Managing an account

Checking or savings account: Checking account

Problem using a debit or ATM card
Complaint: I have an online acct with bbva and im locked out of my acct. Someone must have hacked my acct because the recovery phone number was changed. Ive called at least 7 time and spent hours trying to get my acct back that has all my money. I told them the debit card was gone. They will not even block my acct or turn the card off. I need help. They say i have to drive to central fl where there branch is to prove im me. I can answer any? Or verify whatever they want. I need help please.
Company Response: Closed with explanation

Timely Response

2019-07-08

Belott, TX

Problem caused by your funds being low

Checking or savings account: Checking account

Overdrafts and overdraft fees
Company Response: Closed with monetary relief

Timely Response

2019-07-07

Oceanside, CA

Opening an account

Checking or savings account: Checking account

Didn't receive terms that were advertised
Company Response: Closed with monetary relief

Timely Response

2019-07-06

Cleveland, OH

Problem when making payments

Credit card or prepaid card: General-purpose credit card or charge card

Problem during payment process
Company Response: Closed with explanation

Timely Response

2019-07-05

Niles, IL

Opening an account

Checking or savings account: CD (Certificate of Deposit)

Didn't receive terms that were advertised
Company Response: Closed with explanation

Timely Response

2019-07-05

Rocky Ridge, MD

Closing an account

Checking or savings account: Checking account

Funds not received from closed account
Complaint: I am trying to close my account since i have issues with them concerning privacy like taking pictures of my home. I am just not comfortable of sending a picture of my home just to prove about my place of residence. Since i still have funds with them, I can not even avail of it. I want my balance sent to me. I have been verified by XXXX XXXX XXXXXXXX, XXXX and XXXX XXXX without having to ask for my picture standing in front of my house from corner to corner.
Company Response: Closed with explanation

Timely Response

2019-07-05

Managing an account

Checking or savings account: Checking account

Fee problem
Company Response: Closed with monetary relief

Timely Response

2019-07-03

AR

Opening an account

Checking or savings account: Checking account

Unable to open an account
Complaint: On XX/XX/2019 I submitted an application to open an account through Simple Bank. After 2 weeks of not hearing anything, I contacted Simple Bank this morning ( XX/XX/2019 ). XXXX explained to me that my application got stuck through the process and there is nothing they can do to push it through. She stated I could apply again but it would more than likely get stuck again. I asked her if there were any issues causing this to happen with my application and she stated ... it sometimes happens due to a technical glitch. I asked if I could submit an application or open an account over the phone and was told no. I then asked if I just need to just not open an account with Simple and she stated yes. I am beyond confused with this situation and how/why it was so easy to just not accept me as a customer. XXXX was also very unsympathetic of the issue and no apologetic. I am very disappointed in the lack of service I received today with Simple Bank.
Company Response: Closed with explanation

Timely Response

2019-07-03

San Gabriel, CA

Wrong amount charged or received

Money transfer, virtual currency, or money service: Virtual currency

Complaint: I HAVE ATTACHED A COPY OF MY LETTER TO THE BBVA BANK ASKING FOR PROCEDURAL CORRECTIONS. THERE HAS BEEN NO RESPONSE TO MY LETTER. BY OTHER ACTIONS THEY HAVE TAKEN THEY HAVE STATED THT THE DEP BOX ONLY CONTAINED XXXX IN CASH AND NO CERTIFICATES OF DEPOSIT. BEFORE HER DEATH, MY MOTHER HAD STATED THAT THERE WAS XXXX XXXX DOLLARS IN THE BOX CONSISTING OF XXXX XXXX IN CASH AND TWO XXXX XXXX DOLLAR CERTIFICATES OF DEPOSIT FOR A TOTAL OF XXXX XXXX DOLLARS. SEE XXXX FOR A HISTORY OF THE BBVA BANK. THIS XXXX XXXX HAS 561 OR MORE BANK LOCATIONS IN THE USA
Company Response: Closed with explanation

Timely Response

2019-07-03

Bermudian, PA

Managing an account

Checking or savings account: Checking account

Problem using a debit or ATM card
Company Response: Closed with explanation

Timely Response

2019-07-03

Emporia, KS

Closing an account

Checking or savings account: Checking account

Company closed your account
Company Response: Closed with explanation

Timely Response

2019-07-02

Vancouver, WA

Managing an account

Checking or savings account: Checking account

Problem using a debit or ATM card
Company Response: Closed with explanation

Timely Response

2019-07-02

Mc Kinney, TX

Struggling to pay your loan

Payday loan, title loan, or personal loan: Personal line of credit

Company Response: Closed with monetary relief

Timely Response

2019-07-01

Indian Spgs, AL

Managing an account

Checking or savings account: Checking account

Cashing a check
Company Response: Closed with monetary relief

Timely Response

2019-07-01

Montevallo, AL

Managing an account

Checking or savings account: Checking account

Funds not handled or disbursed as instructed
Complaint: Friday XX/XX/XXXX they cashed an unauthorized check for XXXX. They frooze my account and have added numerous nsf fees. The check that was cashed did not have a legitimate signature on it.
Company Response: Closed with monetary relief

Timely Response

2019-07-01

Weslaco, TX

Struggling to pay mortgage

Mortgage: Home equity loan or line of credit (HELOC)

Company Response: Closed with monetary relief

Timely Response

2019-06-30

San Jacinto, CA

Managing an account

Checking or savings account: Checking account

Funds not handled or disbursed as instructed
Complaint: I contacted the one eight hundred number on bank account statement, at first I was told there no account in there bank then I was told that my account when, t dormant to the state of California, so I said to person on other end of phone that you can tell me my account went dormant to the state, so I tell him that he has to be looking at my account to be able to tell me it went dormant to the state.i giving a phone number to call on XXXX XXXX bank BBVA Compass bank talked to a lady Manger and she would look in to it and call me the next day, I never received a call back, I called California State Controller unclaimed property Division, Thay took my information to look through records for dormant account of BBVA Compass Bank there's nothing there, then I was asked about this account number and bank as I explained what the bank said I was told the ways it works, that if my account went dormant to the state that Thay would have sent a letter with the funds with my name on it legal.So I tried contacting Bank and told them that there is no money there and then, So finely thay came up with my account and ask my Mather 's maiden name as he opened the information and told me the account is XXXX and it when, t dormant in side of the bank and I need to go into a BBVA compass branch closes to me and to take my ID and my account would be reactivated with my money in it from XXXX to XXXX as of Friday XX/XX/XXXX at XXXX XXXX I walked in to BBVA compass branch on XXXX XXXX in XXXX CA hand them my I D at the teller 's window and thay didn't even know what I was talking about, so I gave her my account number and I was told that there is no account here, so I spoke to a manager and gave him the information I was given over the phone of BBVA compass customer services, with the name of the person I spoke with and his ext, number as he called an for one hour I sit there and then he ask to make a copy of my account statement and Driver license and SSN number, i have not received a call back, in XXXX XXXX I had close to {$10000.00} thousand in that account.and all entries from should be added to also I was in XXXX XXXX until XXXX.I explained to the bank of my were about, s
Company Response: Closed with explanation

Timely Response

2019-06-29

CA

Problem with the payoff process at the end of the loan

Payday loan, title loan, or personal loan: Personal line of credit

Complaint: For our business, my wife XXXX and I opened a line of credit with BBVA and have accumulated {$69000.00} in principal. The bank has sent notice stating the following, ... your loan will mature on the date noted below. For your convenience you may mail your final payment to BBVA USA address above. The amount due is {$71000.00} which we can not possibly afford to pay. When my wife discussed the issue at the branch, she was told she would need to re-apply for a new line of credit at a higher interest rate ( current is an outrageous 9 % ). Further, when she mentioned that she was never told about this loan maturity issue, the branch agent feigned surprise. If this is not predatory lending, I dont know what is. Please help.
Company Response: Closed with explanation

Timely Response

2019-06-28

Cleveland, OH

Attempts to collect debt not owed

Debt collection: Credit card debt

Debt was paid
Company Response: Closed with explanation

Timely Response