BBVA FINANCIAL CORPORATION
Consumer Complaints
There are over 3385 complaints on file for BBVA FINANCIAL CORPORATION. Dated between 2019-12-04 and 2011-12-06.
Complaints Page 10
2019-08-12
Briggs, OH
Managing an account
Checking or savings account: Checking account
Funds not handled or disbursed as instructed
Company Response: Closed with explanation
2019-08-11
San Diego, CA
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: BBVA failed to auto-debit from my personal BBVA account that pays my BBVA mortgage. I have had this auto debit setup with BBVA since XXXX. Nothing has changed on my accounts. This is the second time BBVA had a failure to auto debit from my accounts. Current incidient happened in XX/XX/XXXX when BBVA failed to auto debit my account to pay the mortgage which was noted as a mistake CAUSED by BBVA. It was a known mistake by BBVA bc letters were sent to customers apologizing for failure to auto-debit. This is an issue bc BBVA automatically sent my " failure '' to pay to collections. Since this is BBVA 's mistake, BBVA will need to send a letter to collections and take appropriate action to reverse the damage to my stellar credit score. I have tried multiple times to discuss this with BBVA and they said they can not help me. I am extremely frustrated. Please help. Thanks!
Company Response: Closed with non-monetary relief
2019-08-10
Val Verde, TX
Problem caused by your funds being low
Checking or savings account: Checking account
Overdrafts and overdraft fees
Complaint: on XX/XX/XXXX there was a pending transaction that caused my account to run negative by a few dollars so I had a deposit made in the amount of {$50.00} to cover any potential overdrafting once the transactions finalized the bank went ahead and charge me a fee of {$38.00} and on that same day manipulated a transaction that was pending for approximately {$20.00} to post at a later date which resulted in a second fee of {$38.00}. I have spoken with two or three different Representatives that have refused to do the right thing and credit my account and now I am negative 50 plus dollars instead of being positive {$24.00}. I have since threatened to cancel my account which I'm in the process of looking for another account.
Company Response: Closed with monetary relief
2019-08-09
Firestone, CO
Problem caused by your funds being low
Checking or savings account: Checking account
Overdrafts and overdraft fees
Company Response: Closed with monetary relief
2019-08-07
Fullerton, CA
Managing an account
Checking or savings account: Checking account
Fee problem
Complaint: Can Not stop the paper statements on line as BBVA states, tried 5 times to do it, each time, says, I have to call a XXXX number which I am not going to waste my time, thus it's a lie they said to CFBP. I will file another complaint, when the statement fee comes in. Either way I want to close this account as dont want BBVA anymore, with poor service, I opened a XXXX account checking/savings account with superior service. I have to wait till SSA stops the direct deposit in XX/XX/XXXX before I can close the BBVA account. I never want to do business with this entity again
Company Response: Closed with non-monetary relief
2019-08-07
Problem with customer service
Money transfer, virtual currency, or money service: Foreign currency exchange
Company Response: Closed with explanation
2019-08-07
Kyle, TX
Closing an account
Checking or savings account: Checking account
Company closed your account
Company Response: Closed with explanation
2019-08-06
Fred, TX
Managing an account
Checking or savings account: Checking account
Deposits and withdrawals
Company Response: Closed with monetary relief
2019-08-06
Gilbert, AZ
Closing an account
Checking or savings account: CD (Certificate of Deposit)
Company closed your account
Company Response: Closed with monetary relief
2019-08-06
El Cenizo, TX
Attempts to collect debt not owed
Debt collection: I do not know
Debt was result of identity theft
Company Response: Closed with explanation
2019-08-06
Houston, TX
Managing an account
Checking or savings account: Checking account
Deposits and withdrawals
Company Response: Closed with explanation
2019-08-05
Houston, TX
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Personal information incorrect
Complaint: Equifax has me listed as XXXX XXXX XXXX XXXX XXXX XXXX transunion let 5 XXXX inquires in 3 days call me crazy but XXXX only needs 1 compass bank sent the application that was a business of mine i'm the ceo never was thtere XXXX XXXX said they had me on camera but i'm sure that's a hippa violation bace on race
Company Response: Closed with explanation
2019-08-05
Tuolumne, CA
Problem with a lender or other company charging your account
Checking or savings account: Checking account
Transaction was not authorized
Company Response: Closed with explanation
2019-08-04
CA
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account information incorrect
Complaint: This debt has been settled and paid off in full and wish the amount owed on your report is not correct.
Company Response: Closed with explanation
2019-08-02
Magnolia, TX
Applying for a mortgage or refinancing an existing mortgage
Mortgage: Conventional home mortgage
Complaint: I was attempting to apply for a new mortgage loan and was told by a BBVA representative that I could not proceed nor would they accept an application due to having DACA status ( Deferred Action for Childhood Arrivals ). I was not given a clear explanation other than stating that they do not consider DACA as a non-resident applicant.
Company Response: Closed with explanation
2019-08-02
Phoenix, AZ
Managing an account
Checking or savings account: CD (Certificate of Deposit)
Deposits or withdrawals
Complaint: BBVA FROZE MY ACCOUNT AND WONT GIVE ME MY MONEY BBVA XXXX XXXX XXXX XXXX XXXX ARIZONA XXXX
Company Response: Closed with explanation
2019-08-01
Getting the loan
Payday loan, title loan, or personal loan: Installment loan
Company Response: Closed with explanation
2019-08-01
Lewisville, TX
Problem with a lender or other company charging your account
Checking or savings account: Checking account
Transaction was not authorized
Company Response: Closed with monetary relief
2019-07-31
Anaheim, CA
Opening an account
Checking or savings account: Savings account
Confusing or missing disclosures
Complaint: This is simple. I opened both a checking and saving account on or about XX/XX/2019 with this firm. There was no place that said there would be a service charge monthly maintenance fee of {$15.00}.
If this was clearly disclose, I would not have opened such an account.
It really XXXX me off, they charged {$15.00} for a {$50.00} balance on this saving account ending in XXXX on XX/XX/2019.
Therefor, I want this account closed as I transferred the remaining little balance to my checking account. Since I have SSA XXXX payments being made to BBVA and can't change that for several months, I had to wait to that ends then I want to close everything with this bank.
It's totally internet based and being on XXXX it's outrageous they are charging me {$15.00} a month for XXXX service and fees.
Again, if I knew of these, I would look elsewhere, which I have done.
Company Response: Closed with explanation
2019-07-31
Bridge City, TX
Closing an account
Checking or savings account: Other banking product or service
Funds not received from closed account
Company Response: Closed with monetary relief
2019-07-31
Berkeley Spgs, WV
Opening an account
Checking or savings account: CD (Certificate of Deposit)
Unable to open an account
Company Response: Closed with explanation
2019-07-31
Quartzsite, AZ
Opening an account
Checking or savings account: Checking account
Didn't receive terms that were advertised
Complaint: I opened an account with BBVA Compass in early XX/XX/XXXX. The sales representative offered a {$200.00} rebate within 3 to 4 weeks of the first direct deposit. It is now XX/XX/XXXX, I went back to the bank, and now the terms and conditions state that it may take 120 days to credit the account. The sales person sold me the account under false pretenses in order to get commission and my account has not been credited.
Company Response: Closed with monetary relief
2019-07-30
Dallas, TX
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account information incorrect
Complaint: I XXXX XXXX have an ongoing issue and complaint against the credit reporting of BBVA USA/ Compass bank account # XXXX. The bank has consistently and I think willfully continued to report inaccurate, incomplete and wrong information on my credit reports for the last year. The account has been sold to a 3rd party collection agency ( XXXX XXXX Solutions ) whom I have dealt with months ago yet BBVA will not remove their negative information from my reports. I have tried many, many attempts to resolve this issue with the bank through means of credit bureau disputes ( that go invalidated ) and contacting the bank headquarters directly ( that are ignored ).
I have many examples of my attempts through documents that I have sent that I kept copies of for my personal records and proof.
I will list just some of the documents that I have sent them.
Also I can show just some of the completely inaccurate or false information that they are reporting on my credit.
The bank refuses to remove the information/account from my credit profile which is causing me tremendous damage and hardship in everyday life.
Some examples of attempts to rectify the situation.
1. I have been sending bureau disputes to Transunion, Experian and Equifax almost each month for over a year now with no clear signs of an investigation or validation of facts.
2. I have sent BBVA a cease and desist letter on XX/XX/19 & XX/XX/19 3. I sent a letter of validation directly to the corporate offices on XX/XX/19.
4. I disputed with Equifax with markups sheet showing all of the errors and requesting deletion on XX/XX/19 All of these have gone unanswered or ignored. I have attached just some of the documents that I have as proof that I have sent over the last year to them.
Company Response: Closed with explanation
2019-07-30
Los Indios, TX
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Complaint: I applied HAMP Tier 2 Loan Modification to BBVA Compass and requested them through certified mail and they asked me to send them more documents for their processing as enclosed evidence are true and correct copy of their requests and is in incorporate by reference as if fully copied herein. BBVA Compass have allegedly been attempting to modify my loan, nevertheless, BBVA Compass later refused and rejected, and thereby they forced me to pay off my whole debt loan. Payment in arrangements are in the verge of being process and in order for me to stay in my home, I found a buyer and asked once again BBVA Compass to re- consideration first approve my Loan Modification, in response of an alternative solution and possibilities while waiting for my buyer to close. I was trying to work on with my buyer and BBVA Compass always demands to pay off my loans debt in my home, at the same time, threatening me to foreclose, hereto a purchase contract enclosed ( a true and correct copy of the purchase contract and is incorporated by reference as of file of copied herein ). In spites of my diligence in assisting my buyer to close her third party financing ; BBVA Compass wanted to acquire said property and had no intent in mind to allow me to sell and close the sale of my buyer in order to cure my defaults. I had expended a lot of time and money and invested my entire life savings to my homestead and as such a great wrong was done by BBVA Compass. In my assertion that BBVA Compass were not dealing with me in good faith.
Company Response: Closed with explanation
2019-07-30
New Market, AL
Incorrect information on your report
Payday loan, title loan, or personal loan: Personal line of credit
Account information incorrect
Company Response: Closed with explanation