BBVA FINANCIAL CORPORATION

2015-09-04

E Fairfield, VT

Deposits and withdrawals

Bank account or service: Checking account

Company Response: Closed with explanation

Disputed: No Timely Response

2015-09-03

Las Milpas, TX

Credit decision / Underwriting

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2015-09-01

Pearland, TX

Loan servicing, payments, escrow account

Mortgage: Other mortgage

Company Response: Closed with monetary relief

Disputed: No Timely Response

2015-09-01

Jacksonville, FL

Problems caused by my funds being low

Bank account or service: Checking account

Complaint: I was charged XXXX NSF fees by BBVA compass bank and they placed these charges on my account discriminately and did not post these fees as the charges posted. I requested all XXXX NSF fees reversed and the bank refused and only credited/refunded XXXX of them. Futhermore they charged these NSF fees after XXXX deposits were pending on my account.
Company Response: Closed with explanation

Disputed: Yes Timely Response

2015-08-31

Pearland, TX

Loan servicing, payments, escrow account

Mortgage: Other mortgage

Company Response: Closed with monetary relief

Disputed: No Timely Response

2015-08-29

Houston, TX

Deposits and withdrawals

Bank account or service: Checking account

Complaint: On XXXX, I had a beginning balance of {$18.00}. There were XXXX debits of {$15.00} and {$65.00} and a deposit of {$120.00} processed that day. The bank processed the debits before the deposit and charged me a {$38.00} overdraft fee on XXXX. When I called customer service on XXXX, the phone rep told me that it is the bank 's practice to post debits throughout the day no matter what time of the day so if a debit comes in during the day before a deposit comes in that same day, the fee is valid. But he then credited the fee. On XXXX, I had a beginning balance of {$35.00} and a pending transaction of {$10.00}. There was a debit of {$25.00} on XXXX. On XXXX, the bank charged me another {$38.00}. When I called customer service on XXXX, the phone rep told me that it is the bank 's practice to post transactions against the available balance, not the actual posted balance in the account so when the {$25.00} transaction presented, the bank did n't subtract {$25.00} from the balance of {$35.00}, they posted it against the available balance of {$24.00} because of the pending transaction of {$10.00}. I asked for a supervisor who confirmed it is the bank 's practice to post debits before credits on the same day if the debit presents at an hour during the day before the credit presents and that the bank does pay from the available balance even though a pending transaction may never post to the account. I told him that it was n't fair to do that because a customer has no idea what time of day during the day that debit is going to present to the account and a pending transaction may never post. He told me the fee was valid and that 's the way the bank does business.
Company Response: Closed with explanation

Disputed: Yes Timely Response

2015-08-28

Houston, TX

Loan servicing, payments, escrow account

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2015-08-28

Modesto, CA

Deposits and withdrawals

Bank account or service: Other bank product/service

Company Response: Closed with explanation

Disputed: No Timely Response

2015-08-28

Houston, TX

Application, originator, mortgage broker

Mortgage: FHA mortgage

Complaint: I was denied a home loan I meet all the requirements
Company Response: Closed with explanation

Disputed: No Timely Response

2015-08-27

Atascocita, TX

Deposits and withdrawals

Bank account or service: Checking account

Company Response: Closed with explanation

Disputed: Yes Timely Response

2015-08-27

Indian Spgs, AL

Managing the loan or lease

Consumer Loan: Vehicle loan

Company Response: Closed with explanation

Disputed: Yes Timely Response

2015-08-26

Emerald Hills, CA

Credit decision / Underwriting

Mortgage: Home equity loan or line of credit

Company Response: Closed with explanation

Disputed: No Timely Response

2015-08-26

Arleta, CA

Using a debit or ATM card

Bank account or service: Checking account

Company Response: Closed with explanation

Disputed: Yes Timely Response

2015-08-26

TX

Deposits and withdrawals

Bank account or service: Checking account

Complaint: my mother was XXXX and chose to recive her pension payment into my checking account. she always told me it was for the preceding month. she died last month and a week later her pension was deposited in my account. i contacted the pension provider and advised them of her death. three weeks later with no notification they electronically debited the amount from my account. this caused extreme hardship in over draft and expenses. i contacted the pension firm and they told me to dispute it with my bank but that will take ten days and still leave me liable for much financial hardship. no one could explain to me why i was not notified of the reclaim of funds after i did my part to contact them for help in a timely manner and my bank is not helping either
Company Response: Closed with explanation

Disputed: No Timely Response

2015-08-26

Moapa, NV

Account opening, closing, or management

Bank account or service: Checking account

Complaint: CASE # XXXX ( Reply to answer ) I fid it inconceivable that a bank does not know what branch an account number is associated with. The branch is XXXX XXXX in XXXX Arizona
Company Response: Closed with explanation

Disputed: No Timely Response

2015-08-25

San Jacinto, CA

Application, originator, mortgage broker

Mortgage: FHA mortgage

Complaint: Me and my husband are both retired senior citizens, and tried to refinance our home. The BBVA Compass Bank informed us we should not have any problems refinancing our home. We informed them that we did have a bankruptcy on our credit, and it was less than 5 years old. The banking officer informed us that it should not be a problem getting us approved, so we scheduled the appraisal per the officers instruction. The money was taken out of our account without knowledge of the date. We then received a letter stating that we were denied the loan, but we were informed by the officer it would not be a problem getting approved. We were upfront in letting them know about our credit situation, but we were mislead by the bank staff in general. We are XXXX retired XXXX and on a fixed income. The amount of XXXX that was taken out XXXX/XXXX/15 was a setback for us, especially being mislead.
Company Response: Closed with explanation

Disputed: Yes Timely Response

2015-08-25

Gainesville, FL

Account opening, closing, or management

Bank account or service: (CD) Certificate of deposit

Company Response: Closed with explanation

Disputed: Yes Timely Response

2015-08-24

Stkn, CA

Problems caused by my funds being low

Bank account or service: Checking account

Company Response: Closed with explanation

Disputed: No Timely Response

2015-08-20

Newnan, GA

Account opening, closing, or management

Bank account or service: Checking account

Complaint: It has been XXXX nightmarish episode after another with bbva compass bank. This bank organization seem much more interested in find a way to levy hefty and generous fees and giving away my money, than any thing else! It was XXXX consumer episode after another. I have been completely unhappy and felt abused in dealing with this organization. I plan on filing complaints with my congressional representatives and whatever federal agency I can find. This organization wants to engross themselves on the backs of the hapless and poor. Which I feel is very discriminatory in nature. Having money in accounts with this organization has been like putting gas into a car while it has holes is the gas tank. I will also be looking into hiring a legal firm to look into these business practices at this banking organization. There are probably a lot more small accounts that are suffering a the hands of this bank. I feel that this bank operates in bad faith and has been gross negligent with my account!
Company Response: Closed with explanation

Disputed: No Timely Response

2015-08-18

Phoenix, AZ

Problems caused by my funds being low

Bank account or service: Checking account

Company Response: Closed with explanation

Disputed: No Timely Response

2015-08-17

Fort Mohave, AZ

Managing the loan or lease

Consumer Loan: Vehicle loan

Company Response: Closed with explanation

Disputed: No Timely Response

2015-08-15

Liverpool, TX

Account opening, closing, or management

Bank account or service: Checking account

Complaint: In order to manage Trust account XXXX XXXX XXXX referred Compass BBVA Compass. Like the account before I move compass Had Been comprised via Home, Auto and Mail.Describe what happened so we can understand the issue ... At XX/XX/XXXX and XX/XX/XXXX, I deposited {$120000.00} and {$40000.00} it appears I was steered to the service in order to access fund via electronic charges and guardianship paper there stolen as a minor from my home by extended family. it seem more than just XXXX card was assign to XXXX a account as well. Product Bank account or service : Checking accountIssue Deposits and withdrawals
Company Response: Closed with explanation

Disputed: No Timely Response

2015-08-15

AR

Taking out the loan or lease

Consumer Loan: Vehicle loan

Complaint: I have a vehicle loan through BBVA Compass Bank. We sold that vehicle to a private party XXXX XXXX, 2015. The purchaser obtained their Loan through XXXX XXXX out of XXXX, Mo. XXXX XXXX sent a cashiers check ( XXXX/XXXX/15 ) overnight for the remainder of my loan to pay off this vehicle. Compass Bank received the check XXXX/XXXX/2015 at XXXX per the tracking number obtained by XXXX XXXX. Compass Bank is unable to locate the check, thus my loan account has not been closed and is accruing interest and coming due for another payment, although I have not had the vehicle in over one month. I have contacted Compass Bank XXXX times regarding this missing payment. I continue to have no answers. I have contacted XXXX XXXX XXXX times, who have no concern about the loan payoff, nor the loan they opened for the purchaser. One person for XXXX XXXX informed me XX/XX/XXXX that the cashiers check had not cleared. XXXX XXXX is now refusing to inform me over the phone if the check has cleared or not. Compass Bank is requesting that XXXX XXXX either provide them with proof that the check cleared or place a stop on the check ( which XXXX XXXX stated will require XXXX days ) and reissue the check again. XXXX XXXX has not been in contact with Compass and has not returned my recent calls. I have spent hours on the phone to these companies to no avail. I am stuck and unable to get either party to look into their loans. I continue to be put off by compass with them closing requests to look into it and the research team not doing so. My concern is that my account will continue to gain interest and will require that I make a payment on the account when I have not had possession of the vehicle in over XXXX days, thus affecting my credit. I have a bill of sale and copy of the original misplaced cashiers check. The purchaser is paying on a loan that had not been cleared, and is unable to Register her vehicle as they do not have the title. At this point, I am unable to assist any further in this matter.
Company Response: Closed with explanation

Disputed: Yes Timely Response

2015-08-14

Arlington, VA

Loan modification,collection,foreclosure

Mortgage: Other mortgage

Complaint: The account was associated with a foreclosure - first delinquency in XXXX XXXX, and was later closed in XXXX XXXX with a balance of {$24000.00}. In XXXX XXXX I was declined credit. I panicked. I have been rebuilding my credit for 5 years and had a healthy credit score of XXXX. I reviewed my credit report to identify why I was declined credit when noticed Compass Bank was reporting I owed a {$24000.00} monthly obligation on a closed account. I disputed the erroneous reporting immediately through Experian. Compass Bank corrected the reporting to reflect a $ 0 monthly obligation. However, in remediating the monthly balance obligation, Compass Bank created a new issue. In remediating the monthly balance obligation Compass Bank reported the closed Home Equity Line of Credit as a charge off using XXXX XXXX as the date of charge off ( the date of my query ). If Compass Bank failed to charge off the account in XX/XX/XXXX the onus is on Compass Bank not the consumer. I was already penalized with 30. 60, 90 day lates and the closure of the account. The responsibility for accurate reporting is on Compass Bank. *The laws are referenced below. Per my credit report I now have a recent late as of XXXX XXXX. How can I be late on a closed account - an account that should have been charged off in XX/XX/XXXX? The charge off should have been reported in XX/XX/XXXX - not XX/XX/XXXX. I understand the charge off will fall off in 2 years and that XXXX notated on the account ; however, I am now unable to get prequalified for a home purchase because Compass Bank 's negligent reporting shows I have a recent delinquency on my credit report. This is false and misleading information. It appears that my credit report accuracy is at the mercy of erroneous information fed in by subscribers. The charge off date should be XXXX XXXX not XXXX XXXX. Reporting XXXX XXXX is adverse information. It is misleading. I have made numerous efforts to purge this inaccurate information and my efforts have been fruitless. RESOLUTION SOUGHT : Remove recent late on my credit report reporting XXXX XXXX. Reflect charge off date to XX/XX/XXXX. ( the charge off is noted to fall off in XX/XX/XXXX which proves they recognize the XX/XX/XXXX date but it is not reflected accurately in all their reporting fields, for example : the XX/XX/XXXX charge off date ) CONCLUDING STATEMENT : Again, I ask that you please correct the reporting of the charge off to reflect XXXX XXXX. Additionally, please remove the recent delinquency reporting as I can not be late on an account that has been closed for close to 5 years ( 2 months shy ). I ask for the most expeditious resolution of this as I am trying to prepare an offer on a home but am currently unable to move forward due to the discrepancies of Compass Bank 's reporting. If this can not be remedied I politely request reasons and references to your governing authorities as I am prepared to seek representation. Thank you in advance for all of your hard work and efforts to resolve this. VIOLATION:15 U.S.C. s 1681o for negligent failure to comply with section 1681e ( b ) of the Act. United States Code Title 15. Commerce and Trade. Chapter 41. Consumer Credit Protection. Subchapter III. Credit Reporting Agencies. 15 U.S.C.A. 1681c. Requirements relating to information contained in consumer reports : The 7-year period referred to in paragraphs ( 4 ) and ( 6 ) of subsection ( a ) of this section shall begin, with respect to any delinquent account that is placed for collection ( internally or by referral to a third party, whichever is earlier ), charged to profit and loss, or subjected to any similar action, upon the expiration of the 180-day period beginning on the date of the commencement of the delinquency which immediately preceded the collection activity, charge to profit and loss, or similar action. ***Charge-offs by law are to be reported 180 days after the first delinquency.
Company Response: Closed with explanation

Disputed: No Timely Response

2015-08-13

Lancaster, PA

Taking out the loan or lease

Consumer Loan: Vehicle loan

Company Response: Closed with explanation

Disputed: No Timely Response