BARCLAYS BANK DELAWARE

2015-09-22

VA

Closing/Cancelling account

Credit card:

Complaint: Barclays Financial canceled my credit card, because they stated that my credit score decreased. I 've been dealing with unemployment and have entered into payment agreements with all the accounts where I am delinquent. However, I have never been delinquent on the Barclays account. Can they cancel my credit card anyway? I thought they could not do that as long as I was up-to-date in paying them.
Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2015-09-22

Blue Island, IL

Credit determination

Credit card:

Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: Yes Timely Response

2015-09-21

Fitchburg, WI

Closing/Cancelling account

Credit card:

Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2015-09-21

Wichita, KS

Transaction issue

Credit card:

Complaint: A Man XXXX called, XXXX XXXX XXXX XXXX XXXX ... we talked for several weeks about a loan transfer with no interest for the entirety of the balance, pay {$700.00} up front and then transfer for a interest free note. I got the paperwork and it is set for a 22.5 % rate!!! I did not agree to this. I have called Barclays many times trying to straughten this out. No relief. They have closed this acct. and are pusuing payment. I refused to pay until they gave me what I agreed upon. They say they do not know who offered this to me, I have been misinformed!
Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2015-09-21

Atl, GA

Other

Credit card:

Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2015-09-20

N Haven, CT

Identity theft / Fraud / Embezzlement

Credit card:

Complaint: I bought a new computer and left for XXXX shortly after. While in XXXX, I tried to go online and pay my LL Bean Visa bill and, because it was a new computer, I had to enter a lot of information - which the system told me was wrong and I had to call Security. I did not have my card with me and could n't provide all of the information request. I had to wait until I got home. I called Barclay Card and after XXXX attempts and speaking with XXXX different people I asked where they got their information ( former addresses, formerly owned vehicles etc. ) and I was told that they outsource to a vendor to produce information drawn from my social security number and public records. I told them their records are wrong and demanded to know the name of the vendor. They refused to give me that information. There is information out there linking my social security number to someone else and this company refuses to even give me the name of the company they paid for this ( bogus ) information??? This is unacceptable. I need to get to the source of this misinformation.
Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: Yes Timely Response

2015-09-20

E Montpelier, VT

Late fee

Credit card:

Complaint: charged a late fee for being XXXX minutes late on { XXXX XXXX 2015 XXXX XXXX } Called a few minutes later to complain, talk to { XXXX with reference # XXXX } who said since this was my first time late with this credit card { XXXX XXXX } that my late fee would be waivered and that the change would show up on my next bill. I just checked my latest bill and the late fee charge was added!!
Company Response: Company chooses not to provide a public response Closed with monetary relief

Disputed: No Timely Response

2015-09-19

OH

Late fee

Credit card:

Complaint: I paid my credit card payment at XXXX on due date XXXX XXXX 2015. The summary said payment was madeXXXX and will post on XXXX XXXX 2015. Barclay credit card has a cut off time of XXXX for payments. All of my other credit cards have a XXXX cut off and this is hard to remember. My statement arrived and has a late fee of {$37.00}. I called Barclay and ask for a refund. They said the payment was made at XXXX and refused to give me a refund. This is ridiculous that I have to pay a late fee for XXXX minutes over. I am requesting that fee to be refunded. The late fee was posted XXXX XXXX the due date.
Company Response: Company chooses not to provide a public response Closed with monetary relief

Disputed: No Timely Response

2015-09-19

Tacoma, WA

Other fee

Credit card:

Complaint: My name is XXXX XXXX I have an account with Barclay card ( last XXXX numbers XXXX ), it was originally used to purchase XXXX Iphone 5s from XXXX in conjunction with Barclay card stating No Interest for the first ( year or 6 months ), I can not remember which, now almost 2 years later they sent me a notice saying I have to pay in full the deferred interest rate, something I knew nothing about. I just find this to be extremely misleading and unscrupulous. Its not even listed in the normal part of my statements but if you go down alot further in XXXX little section they show it or at least they do now, but if your just checking your balance and keeping track that way no idea, as stated it just seems like a greedy unscrupulous fine print kind of thing
Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2015-09-19

Buck, PA

Other fee

Credit card:

Complaint: On XXXX/XXXX/15, we received our credit card statement for an annual fee. We had no other balance on the card. I contacted the company on that date and told them that we 'd been customers for years with solid credit and that I would like the annual fee removed. The Agent agreed immediately and said he would remove the fee permanently and that it would take 5 days to show up as deleted on our online account. On XXXX/XXXX/15, the charge was still listed on our online account and I called and spoke to another person ( I have all the badge numbers for those I spoke to ). This person apologized and said that it really would take 7 to 10 days from the original conversation to be removed but that our account was showing that the fee was removed permanently. 10 business days from XXXX would have been XXXX at the latest. On XXXX, 1 day before the payment of the annual fee was due, it was still showing up on our online account. I called to cancel the card completely. The person I spoke with said that the annual fee was part of my signed agreement. I asked her if she was implying that I was in breach of contract and she responded that she had n't said anything of the sort. She said my account was showing that there was no annual fee but that she would need to contact her technical support people to check our online account. I told her I thought that XXXX was hoping I would pay the annual fee prior to the due date to avoid penalties and the such. I told her I would not cancel the card if she sent me an email saying that my account was changed to a no annual fee account. She refused. She said I needed to fill out the 'Contact Form ' on their website which I 'm certain says they have 48 or 72 hours to reply. Any answer would have been beyond the due date. I cancelled the card at that time and received a cancellation code. It is unfortunate XXXX found it necessary to play games with me.
Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2015-09-18

Grand Prairie, TX

Cont'd attempts collect debt not owed

Debt collection: Credit card

Debt is not mine
Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: Yes Timely Response

2015-09-18

Sherman Oaks, CA

Late fee

Credit card:

Company Response: Company chooses not to provide a public response Closed with non-monetary relief

Disputed: No Timely Response

2015-09-18

Colo Spgs, CO

Identity theft / Fraud / Embezzlement

Credit card:

Complaint: Friday XXXX XXXX, XXXX XXXX XXXX XXXX XXXX XXXX, Co XXXXXXXXXXXX XXXX XXXX ) XXXX Financial Protection BureauXXXX-XXXX-XXXXRE : Complaint against Barclaycard XXXX Credit Card XXXX ) XXXX XXXX XXXX XXXX, DE 1XXXXTo whom this may concern, I am writing and requesting a formal complaint/investigation after several direct correspondences ' and voiced concerns to/with Barclaycard, which have gone un-resolved as I am now/currently receiving harassing phone calls by their company regarding payment on XXXX of my XXXX Barclaycard credit cards. Specifically the account that did end in XXXX ; now ending in XXXX. I had called Barclaycard Customer service over a year ago, although I 'm not sure the exact date, I could locate via phone records if need be, and I spoke with a Customer service representative and told her that I had lost/could n't find my credit card. The Customer service representative then placed my card on hold, XXXX For quite some time XXXX to prevent fraud activity, until I could find/locate this card. I had forgotten about it and at some point I believe around XXXX I needed to utilize my credit card for purchases and called Barclaycard again, in Which I contacted them XX/XX/XXXX once again telling the representatives I could not find nor locate this card ( Ending XXXX XXXX and requested a new card be issued. Barclaycard then re-issued/Issued the same exact Card/Account numbers, instead of issuing a new account number to prevent fraudulent activity if in the event someone had picked up the previous XXXX I lost. Having a hectic schedule, I 'll be honest that I have n't paid attention nor reviewed my statements and forgot about the incident/ lost card. Until recently, when I had seen my recent statement and an unauthorized charge, as I immediately called Barclaycard Customer service and informed her about it, this representative immediately shut down my account and issued me a new card ( XXXX XXXX and stated she would place a dispute on that charge, At this time while on the phone with this representative is when I had remembered the previous issues and loss of card a year prior, and I then stated I needed to review all of my transactions/statements over the past year/year and a half. The representative told me I could go online and review the statements and call them back if I find additional charges/activity. I then went online and pulled my statements, which only allowed me back I believe to XX/XX/XXXX as I began going through each statement I began seeing numerous charges, including mylife, mylife people, " XXXX '' " Foreign Transaction Fees '' some for XXXX then XXXX or XXXX more small charges accompanying it, as I began extremely upset and called Barclaycard back that day and requested someone to go through these statements with myself and dispute these charges/statements, I told the representative that I had called over a year ago and told the representative I lost my card, and instead of issuing a new card with a new number they sent me the same exact card/numbers, I told her I had just called and spoke with a representative after seeing this recent statement and now I am online and I 'm furious, I said these " Fees/Charges and Interest I 've been paying for a year as well on charges that I did n't make to begin with when I called your Representative and told them I lost this card and Needed a new one, they just turned off my account then re-opened it and sent a " New/Same '' card, not at all taking any security measures/precautions and now I am and have been paying for it. " I asked this representative to please have someone call myself the following day, which no one ever did, as I told her I was not paying the " {$100.00} '' minimum payment that was due/scheduled for that coming Friday until I spoke with someone and they fixed t
Company Response: Company chooses not to provide a public response Closed with monetary relief

Disputed: No Timely Response

2015-09-18

Van Nuys, CA

Late fee

Credit card:

Complaint: My husband lost his job in XX/XX/XXXX leaving my income as the only source for paying bills. It has become hard juggling rent, food, creditors and other debts. We contacted Barclay with our situation. With each month we are charged a late fee and over the limit fee. Each time we are told we must pay the minimum passed due amount, which has been difficult on our limited income. With fees mounting our monthly due is skyrocketing and growing out of control. We feel like even when he finds employment we will never be able to catch up and our credit will be ruined.
Company Response: Company chooses not to provide a public response Closed with monetary relief

Disputed: No Timely Response

2015-09-17

Lakewood Village, TX

Billing disputes

Credit card:

Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2015-09-17

Bucks Bar, CA

Rewards

Credit card:

Company Response: Company chooses not to provide a public response Closed with monetary relief

Disputed: No Timely Response

2015-09-17

Stilesville, IN

Rewards

Credit card:

Complaint: Barclay closed my Barclay XXXX MasterCard account XX/XX/XXXX, and sent a letter indicating the following : " We have recently conducted a review of our accounts. Following this review, we regret to advise you that we are unable to maintain an account with you because of your history of account usage. Your account has been closed in accordance with the terms and conditions of the Cardmember Agreement that governs your account. '' This sudden closure of my account came as a surprise to me and I am very upset as I had XXXX Barclay Arrival points ( worth approximately {$2900.00} in travel expenses ) in this account that I can no longer access because the account is now closed. It is truly disheartening to have worked so hard to earn those points, only to lose them in such a shocking and abrupt manner. I have been a Barclay 's credit card customer XX/XX/XXXX, and I am disappointed with the manner in which they have closed my account. My expectation is that Barclay should have at least notified me about what I had been doing that was unsatisfactory, so that I could have taken the necessary actions to avoid being closed. Instead they closed my account without any warning.
Company Response: Company chooses not to provide a public response Closed with monetary relief

Disputed: No Timely Response

2015-09-17

CA

Late fee

Credit card:

Complaint: I was charged a return check fee in error in XXXX of 2015 by Barclaycard XXXX. I called their customer service line and was assured that it had been removed. When my payment date came and went in XXXX, I was charged a late payment fee as well as interest on the borrowed money. I called again to complain about this issue, was told that XXXX the original returned check fee as well as the late payment/interest fees had been removed and that the information should show up on my account in 2 business days. 2 days later, the interest and late payment fees had been removed, but I still had a balance from the returned check fee. So I called again and was told that the return check fee had already been removed and that it should have shown up on my account. It still had not and so I was again told that the original returned check fee should be removed and that it should show up again on my account. This time I waited a couple weeks more before checking again and again seeing that it had not been resolved. This back and forth went on through another payment date and again i was charged a late fee and interest on the account. I 've called again and am waiting for them to call me back in 3 days to confirm that everything has been resolved and my balance is at XXXX.
Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2015-09-16

Scottsdale, AZ

Identity theft / Fraud / Embezzlement

Credit card:

Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2015-09-16

Eldersburg, MD

Credit determination

Credit card:

Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2015-09-16

Dallas, TX

Taking/threatening an illegal action

Debt collection: Credit card

Attempted to/Collected exempt funds
Complaint: Barclays Bank Delaware obtained a judgment against me in a county in XXXX. I live in XXXX and being unable to travel to XXXX they obtained a garnishment of my wages in XXXX without transferring the case to XXXX where I would be able to seek exemption for rent and other living expenses.
Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: Yes Timely Response

2015-09-16

San Antonio, TX

Taking/threatening an illegal action

Debt collection: Credit card

Threatened to sue on too old debt
Complaint: On XXXX/XXXX/XXXX, my employer received a call from a man who identified himself as XXXX with the XXXX XXXX PROCESSORS OFFICE.. XXXX XXXX XXXX XXXX XXXX, FL ) XXXX This call was recorded ) caller # was XXXX/California XXXX, he ask what the companies policy was on employees being served on there job, then provided a CASE # XXXX and # for me to call back to the Administrator of the file XXXXgiving Third party discloser to my employer **** -- -- -- -- -- -- -- -- -- -- On XXXX/XXXX/XXXX - When I returned to work and was provided with this information I returned the call XXXX and spoke withXXXX XXXX with XXXX @ XXXX, He did not provide Mini Miranda, and did not identify himself as a debt collector, however told me I had a pending Civil Case against me? I ask am I being sued, he said yes! He said they sent me papers to process services in my local jurisdiction? I ask for the documents to be faxed to me, he said no they are out for process service, and the next thing I receive will be a summons? XXXX This company will not provide me anything in writing which I have ask repeatably by fax/mail ... I ask what the charge off date was and was told XXXX, however this is a old Juniper Bank Visa sold to Barclays Bank and charged off in XXXX XXXX well beyond any statue of limitation XXXX where I currently live ) I called Barclays bank they sold the account to a debt buyer in XXXX. I can not find anything on this company they claim to be XXXX out of California.
Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2015-09-15

Brooklyn, NY

Transaction issue

Credit card:

Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2015-09-15

Las Vegas, NV

Other

Credit card:

Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2015-09-14

New Port Richey, FL

APR or interest rate

Credit card:

Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: No Timely Response