BARCLAYS BANK DELAWARE
Consumer Complaints
There are over 7700 complaints on file for BARCLAYS BANK DELAWARE. Dated between 2019-12-13 and 2011-12-01.
Complaints Page 223
2015-09-29
Northside, NC
Billing disputes
Credit card:
Company Response: Company chooses not to provide a public response Closed with explanation
2015-09-29
PA
Closing/Cancelling account
Credit card:
Complaint: Barclay 's bank issued a new XXXX XXXX XXXX card to me in 2015 that I did not request and then sent it to the wrong address along with subsequent statements and eventual termination notice. I live at XXXX XXXX XXXX but the account was associated with my name at XXXX XXXX XXXX By the time I learned of the issue the account had already been closed for nonpayment. The representative I spoke to on the phone told me that nobody I could speak with on the phone could reverse the negative impact on my credit report once an account had been closed. The agent also confirmed for me that no purchases had been made on the card but that I had been assessed an annual fee that then accumulated interest + late fees and eventual closure of the account. I obviously can not be expected to respond to correspondence that is not sent to my correct address, let alone pay an annual fee for a credit card that I did not request or use.
Company Response: Company chooses not to provide a public response Closed with monetary relief
2015-09-29
Anchorage, AK
APR or interest rate
Credit card:
Company Response: Company chooses not to provide a public response Closed with explanation
2015-09-28
Washington, DC
Delinquent account
Credit card:
Company Response: Company chooses not to provide a public response Closed with monetary relief
2015-09-28
Murray, UT
Identity theft / Fraud / Embezzlement
Credit card:
Complaint: The Barclay card services XXXX XXXX XXXX XXXX withdrew funds from my checking account via Electronic Funds Transfer with out authorization. When I confronted the Barclay card Services, they stated that someone with IP addresses from XXXX XXXX and XXXX Utah gave permission to do so. I and my band XXXX XXXX filled an investigation into the matter and I was found without fault. I was told to file a stolen identity report with the credit bureau and the police department. I filed the reports with the agencies and then wrote the Barclay card services in regards to the time I spent doing this and asked them for the IP addresses so that I could give them to the police for further investigation. It is in my belief that this is part of the XXXX XXXX indemnification of their customers. I never received a letter in return regarding my Identity thief and believe that this is a form of discrimination and consumer abuse. I have continued to make payment on the credit card, but believe I am entitled to relief for all the time and banking processing that I have suffered do to the security of the Barclay Card Services.
Company Response: Company chooses not to provide a public response Closed with explanation
2015-09-28
Quartzsite, AZ
Credit determination
Credit card:
Complaint: Credit Line reduced from {$2500.00} to {$500.00} immediately following payment in full of the credit card balance. I contacted Barclay Card to determine ( per XXXX XXXX ) that the credit limit was reduced due to balances on other lines of credit. I advised her that such credit reports do not indicate current information regarding such balances and I offered to provide account statements ( including checking account activity ) which confirms that other such balances have, in fact, also been paid in-full. My request for consideration of alternative account balance verifications was declined. The reduction in the Barclay Card credit limit affects the available credit reported on the various credit bureaus, and thus has a financial impact ( damages ) resulting in otherwise higher interest rates and other adverse credit actions. I feel this scenario clearly indicates that Barclay Card is engaging in unfair practices by not providing an alternative resolution protocol in this matter. This issue has happened previously ( XXXX 2014 ) in which Barclay Card restored my credit limit following receipt of my prior complaint filed with the CFPB in that matter. I am requesting that the CFPB conduct a full investigation into possible unfair actions being conducted by Barclay Card.
Company Response: Company chooses not to provide a public response Closed with explanation
2015-09-28
Oxford, GA
Customer service / Customer relations
Credit card:
Complaint: On XXXX/XXXX/15, I called Barclaycard to dispute a portion of a charge on my Upromise Mastercard. The charge was from a purchase at XXXX on XXXX/XXXX/15 for {$13.00} but posted on XXXX/XXXX/15 for {$14.00}. I spoke with XXXX representatives and XXXX manager, XXXX, and all told me I had to contact XXXX directly before a dispute could be opened. I asked when that policy changed because in the past, I was not required to contact the merchant to dispute a posted-charge that differed from what I agreed to on my signed credit card slip. All assured me this has always been the policy. I asked each to read me the policy from my cardholder agreement. All told me I could find the policy on Page XXXX of my statement. I explained my statement only went to page XXXX. Each told me it could be found under " Important Information - Your Rights If You Are Dissatisfied With your Credit Card Purchase. '' I explained I was not dissatisfied with the purchase but rather with the amount posted because there was a discrepancy with what I agreed to. I further explained this section did not apply to me because this section ONLY applies if I was DISSATISFIED with the goods/ services purchased and the goods/services must have been more than {$50.00} - neither of which was true. XXXX said " Well, you are dissatisfied with the price, so this section applies. '' All were steadfast in their position that I must contact the merchant first. at this point, I really was at a loss as to what to do, so I asked XXXX to escalate my complaint to the next level. She said she was the highest level I could talk to on the phone, but I could escalate my complaint by writing to the Office of the President at XXXX. XXXX XXXX, XXXX, DE XXXX. I hung up, called XXXX, and had to provide them with my card number over the phone so they could correct the error. I was not happy about having to provide my card number over the phone. Then I researched my rights and learned the Fair Credit Billing Act covers charges that list the wrong amount. I called Barclaycard back to complain about the XXXX representatives. The representative I spoke with apologized about the way the matter had been handled and stated I was correct. I asked the representative to verify the XXXX of the XXXX 's address, and she gave me a different XXXX XXXX XXXX. than what XXXX had given me. At this point I asked to have someone call me back to ( 1 ) assure me the representatives were retrained on the correct policy for billing disputes ; ( 2 ) let me know what I could do in the future if this were to happen, and ( 3 ) provide me with the XXXX of the XXXX 's correct address. The representative said she would notate my request for a call-back and provided me with Case Reference No. XXXX. On XXXX/XXXX/15 at about XXXX, a manager named XXXX called, but I missed her call. She left a voice mail stating if my issue was still not resolved to call Billing Disputes at XXXX XXXX XXXX XXXX. My issue was not resolved because I did not receive any of the information I requested, so I called back. The representative told me managers would always attempt to contact the customer a second time. I explained it did not sound like XXXX was going to make a second attempt because she placed the ball in my court when she told me to call back if my issue was not resolved. That representative put in a request for another call back. As of XXXX on XXXX/XXXX/15, I had not heard back from Barclaycard, so I called the XXXX number XXXX gave me. The representative I spoke with, XXXX, said she did not know how I had been transferred to her department because my Case Reference number was not for a billing dispute, and I probably should be speaking with someone in Customer Service. Rather than get bounced around, I am filing this complaint with the hope of resolving this issue so I do not have to go through this again if I have a billing dispute.
Company Response: Company chooses not to provide a public response Closed with explanation
2015-09-27
Franklin Spgs, GA
Rewards
Credit card:
Complaint: I applied for a Barclaycard Wyndham Rewards VISA and, after being accepted, was made aware of a bonus offer of XXXX points awarded for purchases made. I called about the offer and was promised the XXXX bonus points for my activity on the card. I performed the required activity but was never awarded the bonus points. I repeatedly contacted the company about why the points were not awarded and they continued to tell me they would be awarded. Finally, after 3 months of repeated calling and being promised the points, the company then said they were not going to award the points. I asked why, but they would not tell me ; they just said I would not be awarded the bonus points.
Company Response: Company chooses not to provide a public response Closed with non-monetary relief
2015-09-27
IL
Rewards
Credit card:
Complaint: Barclays closed XXXX of my credit card accounts. Notification was received via letter dated XXXX/XXXX/2015. The letter states " we regret to advise you that we are unable to maintain an account with you because of your history of usage. '' I received no prior communication from Barclays indicating any issue with the usage of my card accounts. If Barclays means a history of usage that includes 100 % on-time payments, varied and numerous purchases, and an impeccable 20-year credit history ( my last credit application a month ago had a FICO score of XXXX, as reported to me by the lender ), then I can only arrive at the conclusion that Barclays chose to close the accounts to avoid paying out substantial earned yet unredeemed rewards points. The Arrival card account had at the time of closure XXXX miles as shown in the attached account summary. The Arrival miles are redeemed with a 10 % bonus against travel expenses worth {$3500.00}. The Upromise card account had XXXX transactions that started to age, coincidentally, on XX/XX/XXXX to earn the bonus 4 % rewards for using the Upromise shopping portal in conjunction with the credit card. This bonus takes 8-12 weeks to post with the first transaction hitting that milestone on XX/XX/XXXX. I estimate the value of those rewards to be roughly {$440.00} ( XXXX transactions x {$1200.00} average price x 4 % ).
Company Response: Company chooses not to provide a public response Closed with monetary relief
2015-09-27
Wallington, NJ
Billing disputes
Credit card:
Complaint: I have a XXXX XXXX XXXX credit card offered through Barclay Bank. I never authorized automatic renew of my XXXX XXXX XXXX membership charged to XXXX XXXX XXXX credit card. Barclay Bank charged {$25.00} automatic renew fee and refused to issue refund.
Company Response: Company chooses not to provide a public response Closed with monetary relief
2015-09-26
Allen, TX
Rewards
Credit card:
Company Response: Company chooses not to provide a public response Closed with monetary relief
2015-09-26
Los Angeles, CA
Credit card protection / Debt protection
Credit card:
Company Response: Company chooses not to provide a public response Closed with monetary relief
2015-09-26
Five Points, NC
Late fee
Credit card:
Complaint: Closed my account at Barclay 's because they are unable to process my bank payments ( although no other companies have this problem ) Called every month since XX/XX/XXXX to try to resolve issue. They say they will take off late fee and I should only pay 'x ' amount. I send in a check and pay the amount and they charge me for not paying the late fees. Now they are charging me late fees on the late fees in addition to a minimum charge.
XX/XX/XXXX : called and was told balance now XXXX + previous late payment charge. Agent said they will take away late payment so final payment is XXXX. Check sent for {$14.00}.
XX/XX/XXXX have bill of {$58.00} all late feesXX/XX/XXXX, XXXX : called to resolve problem, phone system not working at Barclays any of these numbers XXXX ; XXXX ; XXXX
Company Response: Company chooses not to provide a public response Closed with monetary relief
2015-09-25
Atl, GA
Closing/Cancelling account
Credit card:
Company Response: Company chooses not to provide a public response Closed with monetary relief
2015-09-25
W Islip, NY
Billing disputes
Credit card:
Company Response: Company chooses not to provide a public response Closed with monetary relief
2015-09-25
Stilesville, IN
Rewards
Credit card:
Complaint: Barclay 's Bank closed my Barclay XXXX Card on XXXX XXXX, 2015 without notice and for no apparent reason. They simply sent me a letter indicating that " We have recently conducted a review of our accounts. Following this review, we regret to advise you that we are unable to maintain an account with you because of your history of account usage. Your account has been closed in accordance with the terms and conditions of the Cardmember Agreement ''. At the time of closure, I had accumulated XXXX miles on my Barclay XXXX Card, but I can no longer access those miles due to the sudden closure of my account. It is a deceptive business practice to tell me that I can earn and redeem miles, but then just close my account out of the blue without compensating me for the value of the rewards that I earned. Barclay 's website states that you can " redeem your miles for travel statement credits, and earn 10 % miles back to use toward your next redemption ''. Therefore, the value of XXXX miles would be {$1300.00}, with 10 % of the miles ( XXXX ) being returned to my account after redemption, which could then be used for another redemption of {$130.00}, etc. The total value of those miles after just XXXX redemptions is worth {$1400.00}. It appears very deceptive that Barclays Bank would encourage customers to earn these miles and then close an account without notice or reasonable cause. I have been an excellent customer. My XXXX score has ranged between XXXX to XXXX over the past year, according to Barclaycard itself. I have never made a late payment, nor had a bounced payment. I have typically paid early because Barclays Bank sends out emails, stating " Why wait? Make a payment now '', encouraging early payments before the due date. Not only have I used this card for a significant amount of my spending, but I 've also responded to their promotional enticements. For example, Barclays Bank encourages the purchase of gift cards, such as offering XXXX extra points per dollar spent by buying XXXX XXXX XXXX XXXX through their Barclays XXXX XXXX online shopping portal ( See attachment ). I have done that and I have been deliberately trying to earn miles because Barclays Bank claims repeatedly that " there 's no limit to how many miles you can earn '' ( See attachment ). It is deceptive for this bank to entice people like me to use this card, accumulate a significant amount of rewards, and then suddenly remove those rewards from me without any notice or warning. I will consider this matter satisfactorily settled if my account is credited for {$1400.00}, the minimum amount that my earned miles are worth if redeemed for travel statement credits.
Company Response: Company chooses not to provide a public response Closed with monetary relief
2015-09-24
Dallas, TX
Identity theft / Fraud / Embezzlement
Credit card:
Company Response: Company chooses not to provide a public response Closed with explanation
2015-09-24
Washington, DC
Other
Credit card:
Complaint: The Barclay 's MasterCard card benefits available to me when I signed up this XXXX 2015 contained a 90 day purchase protection warranty up to {$1000.00} per claim. I have the paper documentation to prove this. I purchased about {$1500.00} of merchandise across several receipts ( over several different dates and stores ) that was stolen before the XXXX period expired. I called the number that I was told to call, and filed a report. I was told that my bank had listed the benefit to a max of {$500.00} per claim. That could n't be right, because when I log into my online account and download the PDF of my card 's benefits, it also says the same {$1000.00} max. Later, on a separate call, I was told by the card 's benefit contractor ( XXXX ) that I needed to file separate claims for each receipt containing XXXX items, I spent hours doing so, but that 's fine because it 's worth it to get all my money back. At the very least, they would get the smaller claims paid to while we argued over the cap on the XXXX large claim over {$500.00}. I called Barclay 's, and spoke with XXXX who confirmed that my information was correct -- that the cap was {$1000.00}. She started a conference call with their contractor to tell them the confirmed amount, that I was right, it was for a max of {$1000.00} per claim, which that combined with the other claims would make me whole. However, XXXX at the Contractor contacted me and told me that his colleagues had spoken with Barclay 's and that they had told them that their information, $ XXXX/max was correct, and that no matter what they had told me earlier ( to file separate claims ) they were likely going to combine all the claims I was told to file into XXXX claim, and that if I had a problem with that, I could call the Barclays. As stated above, I told him to look in his file for the call on Monday. Thankfully, they had this three-way call in their notes, but XXXX with XXXX could not tell me who I needed to call or ask for at Barclay 's, meaning I would be in the same runaround. Clearly, someone at Barclay 's is at fault for XXXX team not accurately reporting my benefits to XXXX, and XXXX is at fault for 1 ) not defining the scope of a claim in their card benefits fine print 2 ) fraudulently telling me to file XXXX claims at XXXX time knowing the situation full-well, even though they later told me they might combine into XXXX claim, despite numerous purchases, each under the {$1000.00} limit and XXXX me over in the process out of several hundred dollars. All told, between both of their mistakes, I 'm out around {$1000.00} for purchases that according to all documentation I have ever been provided ( again had this card around 3 months ) I should have reimbursed to me.
Company Response: Company chooses not to provide a public response Closed with explanation
2015-09-23
Gaithersburg, MD
Credit determination
Credit card:
Company Response: Company chooses not to provide a public response Closed with non-monetary relief
2015-09-23
Queen Anne, WA
Billing disputes
Credit card:
Company Response: Company chooses not to provide a public response Closed with explanation
2015-09-23
Centerview, NC
Rewards
Credit card:
Company Response: Company chooses not to provide a public response Closed with monetary relief
2015-09-23
Brooklyn, NY
Identity theft / Fraud / Embezzlement
Credit card:
Company Response: Company chooses not to provide a public response Closed with explanation
2015-09-23
Mount Pleasant, SC
Disclosure verification of debt
Debt collection: I do not know
Not given enough info to verify debt
Company Response: Company chooses not to provide a public response Closed with explanation
2015-09-23
N San Juan, CA
Credit card protection / Debt protection
Credit card:
Complaint: I applied for a Barclaycard XXXX credit card and they sent the card to the wrong address. The card was never activated, yet they charged me fees and late fees. I have made XXXX phone calls to barclaycard to clear this up, yet it still appears join my credit report. I have ordered a new card and corrected the address. I have never been charged for fees from a credit card that was never activated. Is this legal?
Company Response: Company chooses not to provide a public response Closed with monetary relief
2015-09-23
FL
Transaction issue
Credit card:
Company Response: Company chooses not to provide a public response Closed with explanation