BARCLAYS BANK DELAWARE

2017-01-18

Danbury, CT

Balance transfer

Credit card:

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2017-01-18

Arvada, CO

Incorrect information on credit report

Credit reporting:

Account status
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2017-01-18

Ridley Park, PA

Billing statement

Credit card:

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief

Disputed: No Timely Response

2017-01-18

Falmouth, VA

Incorrect information on credit report

Credit reporting:

Reinserted previously deleted info
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2017-01-18

So Effingham, NH

Customer service / Customer relations

Credit card:

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2017-01-18

Charlotte, NC

Improper contact or sharing of info

Debt collection: Credit card

Contacted me instead of my attorney
Complaint: judgment was filed for a credit card debt of XXXX of which XXXX is late charges. Payment could not be made in 2009 when economy tanked and consumer was laid off for 2 years. I have paid {$2100.00} and have the money order receipts for these payments XXXX XXXX dollars for the past 3.4 years. I called to settle this debt and was told it would be based on my current income and XXXX and XXXX wanted to go overall of that on the phone. Barclays charged this account off but is still reporting on my credit. I called Barclays and they can not give me any information because the account was sold. XXXX and XXXX say they do n't report to the credit bureau. I feel like I have paid my dues on this account. We are having lay offs at my company and I want to settle this account as paid with no further payments. I cant get any straight answers. XXXX and XXXX filed a notice of right to have exemptions designated and I completed this to show I had XXXX assets at the time. They still sent the sherriff with a notice demanding payment with court fees attached which appears to have been an unfair and deceptive practice of harassment. I would like to have this judgment released. Enough is enough. I have not missed a payment in 3 years
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: Yes Timely Response

2017-01-17

East Troy, WI

Incorrect information on credit report

Credit reporting:

Account status
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2017-01-17

Brooklyn, NY

Other fee

Credit card:

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief

Disputed: No Timely Response

2017-01-17

Wesley Chapel, FL

Billing disputes

Credit card:

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2017-01-17

East Troy, WI

Incorrect information on credit report

Credit reporting:

Account status
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2017-01-16

Boston, MA

Closing/Cancelling account

Credit card:

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2017-01-16

SC

Identity theft / Fraud / Embezzlement

Credit card:

Complaint: I am currently visiting XXXX, XXXX from XXXX. I had a XXXX account that had XXXX different credit cards linked to it. On XX/XX/2016 ( XXXX ), I awoke to find a number of XXXX charges ( {$50.00} gift cards, {$75.00} reloadable charges ) on one of my statements, posted XX/XX/XXXX ( XXXX ). I logged into my XXXX account and saw that they had done that to my other card, as well. Since the 3rd was a prepaid card and had no balance, it was not affected. So we will call them Card XXXX and Card XXXX, for simplicity. I submitted a fraud complaint to XXXX and they reversed the charges for Card XXXX, recognizing that it was fraudulent activity ( they could see the balance from each gift card in the account transferring to gift cards outside of the account, a sign that money was going out and to a third party individual ). They offered to be to reverse charges for Card XXXX also, but that I should contact my card companies as well because the hacker may have information about these cards. I decided to let Card XXXX company ( BarclayCardUS ) handle it. So I contacted Card XXXX company and they canceled the card and resent a new one. All good. I contacted Card XXXX ( BarclayCardUS ) via XXXX using credits on XX/XX/2016. The gentleman told me he would cancel my credit card altogether, submit the case to the fraud department and they would resolve. I checked my account on XX/XX/2016 and all of the XXXX charges had been reversed for the BarclayCardUS account -- -- - except for XXXX. I called back and the representative said that everything was fine, however they can not credit the last charge back to the card because the card is canceled : they need to wait for a new card to be issued, transfer the balance, then credit the {$75.00} back. They " inadvertently '' canceled the card before removing all of the charges. OK, that 's fine ... I can understand mistakes like these. I also sent a message ( see attached transcript ) and received a response that it would be resolved. Over the course of the last two months, the charge has not been resolved. Although BarclayCardUS insisted I am not responsible for the late fee charge or interest gained while they wait for the the balance to transfer and fix the charge, I am worried it could negatively impact credit score- and frankly, two months to resolve this is quite a long time, especially when their message says " maximum 30 days ''. On XX/XX/XXXX, I received a response asking for an addition " XXXX 10 business days '' to address the problem. On XX/XX/XXXX, I called and spoke with XXXX ( ID # XXXX ) at XXXX XXXX and she asked for an additional XXXX10 business day extension. On XX/XX/XXXX, after I requested a status update on the case, they claim that their fraud department has spoken with XXXX again and BarclayCardUS decided it is not fraud and have labeled it as merchant dispute as of XX/XX/XXXX. They messaged me and are now wanting me to contact them by phone, speak with managers, and ultimately compile documentation from XXXX and post it from overseas to prove it was fraud. 1 ) I am not sure how I can independently verify with XXXX that the charges were fraudulent, but their fraud department can not. That seems incredulous. 2 ) I am not sure why it was so easy to have XXXX reverse the charges for Card XXXX and also for me to cancel Card XXXX with the respective company ... however BarclayCardUS resolves all but XXXX charge and now has a new, different story two months afterward.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief

Disputed: No Timely Response

2017-01-16

San Diego, CA

Closing/Cancelling account

Credit card:

Complaint: Barclay cards is a company of thieves and and false advertising. They promised to open a credit card in 3 days with express delivery. However, then they say 7-10 days when I speak with them. Opening and closing credit cards destroy one credit report. Please ask them to delete the credit card ending in XXXX for all credit bureaus ( XXXX ). I will not stand to have open and closed accounts, with false advertising from representative and websites. This destroys credit score with fallacious information.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief

Disputed: No Timely Response

2017-01-16

Charlotte, NC

Credit line increase/decrease

Credit card:

Complaint: Hello, My name is XXXX XXXX and I am writing in regards to my Barclays Rewards MasterCard. I had hoped to secure a Credit Line increase on the card account without a Hard Inquiry/pull on my Credit Report, since they last for 2 years. And it 's frustrating that this can not be done. I am always advised when I call in, that if I do not want this done, I would have my account randomly reviewed at some time - when no one knows. But this continues to be the case. I have had this account for well over one year, and it still has not been provided with an auto increase. Even though there is documentation online that states an auto incerase will happen within 12 months. I 'm still waiting. I would like to know when my time will arrive for an automatic line increase? 2,3,4 or 5 years from now? I only have {$1000.00} in available credit, so if I even attempt to charge how I 'd like to charge, my utilization on this card will shoot well over 50 %, and that wo n't be good on my record, causing my XXXX to drop - hard. So, I 've been relagated to charging only $ XXXX a month in order to remain compliant. But it appears Barclays does n't value my relationship with them to even offer any type of line increase. I honestly like the card, but I 'm afriad to use it like I want to because I have a low limit. Please let me know when my account will qualify for an automatic increase, since it has been active in good standing for well over one year.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2017-01-16

Queens, NY

Closing/Cancelling account

Credit card:

Complaint: I have had the SallieMae credit card for one year and I made my payments on time. The card company suddenly closed my account and cleared my reward points without any explanation.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief

Disputed: No Timely Response

2017-01-14

Shulerville, SC

Billing disputes

Credit card:

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2017-01-14

Burbank, CA

Advertising and marketing

Credit card:

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: Yes Timely Response

2017-01-14

CA

Application processing delay

Credit card:

Complaint: Applied for a XXXX credit card, have excellent credit, not a great card in terms of interest rate, however I like flying XXXX and the bonus miles offer is intriguing. Submitted my offer and they demanded a copy of my social security card, a utility bill and my drivers license. I have never had to go through this for a mortgage loan, I said no way. The card is managed through Barclays Bank
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2017-01-13

Occoquan, VA

Delinquent account

Credit card:

Complaint: I settled a debt with BARCLAYS CREDIT CARD thru their XXXX XXXX XXXX XXXX XXXX XXXX. My original debt was around {$1800.00} and we agreed to settle for the amount of {$900.00} four monthly payments were deducted from my bank account ending in XXXX. This account was paid per settlement agreement on XXXX 2016. I was aware and accepted that I will receive a XXXX at the end of the year to report on my Federal Income Tax. The issue is that I have, is that BARCLAYS CREDIT CARD refuses to update this account as settled and paid with the XXXX major credit bureaus. I have sent them letters and called but they still have not complied with my request. I had my Credit report pulled by XXXX on XXXX/XXXX/2016 and this is the information that still shows on the account attached to this particular account : " ACCT SUBMITTED TO COLLECTION ; DISPUTE RESOLVED - CONSUMER DISAGREES ; CLOSED BY CREDITOR ; PAID ; CUSTOMER UNABLE TO LOCATE SUBJECT ''
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2017-01-13

Wilmington, DE

Advertising and marketing

Credit card:

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with non-monetary relief

Disputed: No Timely Response

2017-01-13

Dale City, VA

Delinquent account

Credit card:

Complaint: I settled a debt with BARCLAYS BANK DELAWARE thru their Collection Agent XXXX XXXX XXXX XXXX. My original debt was around {$2300.00} and we agreed to settle for the amount of {$930.00} three monthly payments were deducted from my bank account ending in XXXX. This account was paid per settlement agreement on XX/XX/2016. I was aware and accepted that I will receive a XXXX at the end of the year to report on my Federal Income Tax. The issue is that I have, is that BARCLAYS CREDIT CARD refuses to update this account as settled and paid with the XXXX major credit bureaus. I have sent them letters and called but they still have not complied with my request. As of XX/XX/2016 on a recent credit report pulled by XXXX, this is the information that states related to my account : " ACCT SUBMITTED TO COLLECTION ; CUSTOMER UNABLE TO LOCATE SUBJECT ; CHARGE OFF CHRG {$2300.00} ; CLOSED BY CREDITOR ; PAST DUE PAST {$740.00} ''
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2017-01-13

Atascocita, TX

Identity theft / Fraud / Embezzlement

Credit card:

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with non-monetary relief

Disputed: No Timely Response

2017-01-12

Darnestown, MD

Identity theft / Fraud / Embezzlement

Credit card:

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2017-01-12

Carmichael, CA

Payoff process

Credit card:

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2017-01-12

New Port Richey, FL

Billing disputes

Credit card:

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief

Disputed: Yes Timely Response