BARCLAYS BANK DELAWARE
Consumer Complaints
There are over 7700 complaints on file for BARCLAYS BANK DELAWARE. Dated between 2019-12-13 and 2011-12-01.
Complaints Page 110
2017-12-01
MO
Written notification about debt
Debt collection: Credit card debt
Didn't receive notice of right to dispute
Complaint: This company closed my account and then re-opened it up without written consent I was not notified they opened the account back up I have proof the account has been closed and no written notice was sent to me.
I have been disputing this company regarding the debt for months. I have asked them to validate and verify my debt.
Perhaps thats why this has happened.
But its a direct violation of my rights
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-11-30
San Jacinto, CA
Problem with a purchase shown on your statement
Credit card or prepaid card: General-purpose credit card or charge card
Credit card company isn't resolving a dispute about a purchase on your statement
Complaint: On XXXX XXXX, XXXX, my wife and I purchased into XXXX XXXX in XXXX XXXX. They insisted on a down payment and suggested we apply for and use a XXXX XXXX XXXX through Barclay Bank. On XXXX XXXX, we realized that XXXX did not deliver on their promises so I called Barclay and disputed the charges of {$3900.00}. I explained that I purchased a product/service from XXXX and did not receive what was promised. Barclay recorded the dispute and I got a letter from them stating that they would be investigating the dispute, on our behalf, and issued a credit for the charges. I also told them that an automatic monthly payment to XXXX was scheduled on this XXXX and that they needed to stop that too. They said they would.
I never got my card from XXXX and in XXXX, I got a bill from XXXX with the charges put back on along with the XXXX payment charged to the card which not put me over my credit limit. I called Barclay again and XXXX, Dispute Advisor, said that I was misinformed because there is no way to stop an automatic payment schedule and that I would have to close the account to keep further payments from charged to the card. So I did that. Then he said he does n't understand why the charges were put back on the card because he does n't see that XXXX responded to their inquiry. So he said he would resubmit the dispute and that I did not need to worry about making any payments. Keep in mind that I still have not gotten my card and I have not used it at all.
I get another bill with interest charges, a late fee, and an over the limit fee. I call them again on XXXX. I talk to XXXX this time. She says XXXX did respond and showed my signature for the original charges. I explain to XXXX now that I did not receive what I paid for and that is why I am disputing the charges. She then claims that a questionnaire response was sent to me. I did not receive any other correspondence from Barclay. She said she would send out another one and to give it 10-15 days. I still have not gotten the document.
Last week, got an email alert that my credit score has gone down because Barcley reported a delinquency to XXXX. I called Barclay today, XXXX and they informed me that their computers are down and that I need to call back tomorrow.
I have spent several hours of my time on this issue with Barclay that I will never get back. I am a XXXX XXXX XXXX and my wife works for a XXXX and this experience shows Barclay 's nonexistent customer service. I just want our credit restored, these charges removed, and this matter be put behind us.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief
2017-11-30
Odell, OR
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Information belongs to someone else
Complaint: I received an alert on XX/XX/XXXX that a new account was opened on my credit report from Barclays Bank.
I called the number listed and disputed it. I found out that it was a store card from XXXX in XXXX XXXX.
I was out of the country when this occurred, so I knew it was fraud.
Though ive disputed this, I can not get additional information from the creditor and my credit score has dropped nearly 100 points. I am desperate to have this removed as we are in the process of buying a home and now I wont be able to.
I also need to provide information to the police. Each time I call I can not get through to the correct dept at Barclays bank and end up being disconnected.
Please help, I am begging for some resolution. I have always taken great pride in my credit and have always managed my finances responsibly.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-11-30
Gerry, NY
Fees or interest
Credit card or prepaid card: General-purpose credit card or charge card
Charged too much interest
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-11-30
Atascocita, TX
Closing your account
Credit card or prepaid card: General-purpose credit card or charge card
Company closed your account
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-11-29
Adelaide, WA
Getting a credit card
Credit card or prepaid card: General-purpose credit card or charge card
Application denied
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-11-29
Hialeah, FL
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Information belongs to someone else
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-11-29
Stilesville, IN
Problem with a credit reporting company's investigation into an existing problem
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Their investigation did not fix an error on your report
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-11-29
Cedar Hill, TX
Improper use of your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Credit inquiries on your report that you don't recognize
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-11-29
Cocoa, FL
Getting a credit card
Credit card or prepaid card: General-purpose credit card or charge card
Card opened as result of identity theft or fraud
Complaint: XXXX XXXX. XXXX XXXX XXXX, TX XXXX XXXX XXXX. XXXX XXXX XXXX, GA XXXX XXXX, XXXX XXXX SOC SEC # XXXX DOB XXXX/XXXX/XXXX ADDRESS : XXXX XXXX XXXX XXXX XXXX XXXX FL XXXX This letter is a formal request to correct any and all inaccurate information contained on my Credit Reports. The item ( s ) listed below are as follow : BARCLAYS BANK DELAWARE Requested Correction : please update any and all info to my credit reports and take notice I have sent all evidence to support my claim.
In accordance with 15 U.S.C. 1681i ( a ) ( 5 ) ( A ) ( i ), I request that you investigate my claim and, if after your investigation, you find my claim to be valid and accurate, I further request that you immediately : delete, update, and correc any and all the item.
Furthermore, pursuant to 15 U.S.C. 1681i ( b ), I request that you supply a corrected copy of my credit reports to me and all creditors who have received a copy within the last 6 months, or the last 2 years for employment purposes.
Additionally, please provide me with the name, address, and telephone number of each credit grantor or other subscriber to whom you provided a copy of my credit report within the past six months.
Moreover, if your investigation shows the information to be accurate, I further request that you forward to me a description of the procedure used to determine the accuracy and completeness of the item ( s ) in question, including the business name and contact information of any furnisher within 15 days of the completion of your reinvestigation as required by 15 U.S.C. 1681i ( a ) ( 6 ) ( B ) ( iii ). You are bound by Federal Law to comply with the above requests within the time periods specified. As you are well aware, failure to do so will result in a complaint being filed with the Federal Trade Commission. I have also enclosed a copy my POLICE REPORT Please let me know if you need any other information from me that may aid you in resolving this matter promptly.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-11-28
Seneca, SC
Problem with a purchase shown on your statement
Credit card or prepaid card: General-purpose credit card or charge card
Card was charged for something you did not purchase with the card
Complaint: Please do not block the name XXXX XXXX because ultimately, this complaint about Barclaycards involves both parties. On XX/X/17 A payment posted to our credit card for XXXX XXXX Plus Membership totaling {$49.00}. The credit card previously did not have a balance but with this was a {$25.00} late fee that we did not understand either. We immediately called the cc company because we have been trying to break our ties with the timeshare pyramid. For about 15 min I tolerated the representative telling me that there was no way she could reverse the charges and how I would have to get in touch with XXXX and find out why those charges were made. REALLY??? How I would have to submit some form regarding a charge dispute that could take up to 45 days. No Way I 'm not paying and if i didnt, I get late charges and interest and who pays that? You do ma'am. After the second demand to let me speak to a manager I finally spoke to XXXX. She too insisted that she could not refund the money. So I informed her that I was aware of the scam that was running between them and XXXX. It starts from the sales pitch when the strongly encourage you to get the c with Barclaycards to take adv of the reward points to use towards maint. fees. You guys work together and when XXXX cant get money from people that refuse to pay another fee for something they ca n't use you guys provide them a way to get it. Then, just like that my money was refunded, the {$25.00} late fee was waived and the acct was closed like we asked. I then asked for documentation that the fees were reversed and that all of it would be forwarded to the fraud department. There /was no way she could provide any documentation.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-11-28
Columbus, OH
Attempts to collect debt not owed
Debt collection: Credit card debt
Debt is not yours
Complaint: XXXX Unauthorized Transactions and account.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-11-28
DE
Problem when making payments
Credit card or prepaid card: General-purpose credit card or charge card
You never received your bill or did not know a payment was due
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief
2017-11-28
Jacksonville, FL
Improper use of your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Credit inquiries on your report that you don't recognize
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-11-28
Bloomington, MN
Problem with a purchase shown on your statement
Credit card or prepaid card: General-purpose credit card or charge card
Credit card company isn't resolving a dispute about a purchase on your statement
Complaint: I reported unauthorized charges on this account and Barclays is billing me for this fraud charges that occurred on this card. LUXURY CARD ... XXXX.
The balance should be XXXX. I have been on the phone with Barclays and I have been passed to department after department with no help on this matter.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-11-28
Orange, CA
Problem with a purchase shown on your statement
Credit card or prepaid card: General-purpose credit card or charge card
Credit card company isn't resolving a dispute about a purchase on your statement
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-11-26
NY
Credit monitoring or identity theft protection services
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Billing dispute for services
Complaint: I recently received a credit card from XXXX XXXX on XX/XX/17. The new credit card came with a notice stating that I was entitled " Under federal law ... the right to obtain a copy of your credit report without charge for 60 days after you receive this notice. To obtain your free report, contact : XXXX. '' It gave three options for contacting XXXX, including " On the web : XXXX XXXX ''. I proceeded immediately to the website to get a copy of my credit report. It asked for some details and I proceeded, never giving any indication that this was a subscription product or that I would be charged for this transaction. XXXX billed me {$21.00}. I called XXXX customer service immediately upon discovering the charge and informed the Customer Service Representative that I was trying to obtain a copy of my credit report, as indicated on the notice from XXXX XXXX, without charge under federal law. She stated that no such option existed on XXXX, and that I needed to go to XXXX. I reiterated again that the notice from XXXX XXXX said to go to XXXX. I ensured the subscription was cancelled.
I then called XXXX XXXX, as the CSR from XXXX was rude and unhelpful. The CSR for XXXX XXXX politely advised that there were no options for me to pursue with XXXX XXXX until the charge posts fully to the account. As of now, it is still a pending charge.
Clearly, between XXXX XXXX 's notice and XXXX 's apparent attempt to fraud customers into buying a subscription for those looking to obtain the credit report they are legally entitled to receive free of charge, there is a lack of fairness and transparency on behalf of one or both companies. Please assist, CFPB.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief
2017-11-26
Nyc, NY
Closing your account
Credit card or prepaid card: General-purpose credit card or charge card
Company closed your account
Complaint: BarclaysCard shut my account down with out any warning, mentioning some unspecified violation of bank policy. They seized roughly {$1000.00} worth of points. Please help me get a refund check for the roughly {$1000.00} worth of points they stole.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief
2017-11-25
NY
Fees or interest
Credit card or prepaid card: General-purpose credit card or charge card
Problem with fees
Complaint: on XX/XX/XXXX {$220.00} was automaticly taken from my Five Star Bank account by XXXX. The due date for the credit card bill was XX/XX/XXXX as stated on my bill. On XX/XX/XXXX and XX/XX/XXXX three over draft charges for {$40.00} were applied to my five star bank account, {$120.00} total. I spoke to a representative at Barclay who credited my five star account on XX/XX/XXXX the amount of {$120.00}. on the same day the {$120.00} fee was then added to my Barclay credit card. I spoke again to a representative at Barclay and got the run around. The card is now closed and I paid off my debt on XX/XX/XXXX. The {$120.00} fee is still on my account! I have received two letters from Barclay one stating my inquiry has been resolved. date on the letter is XX/XX/XXXX. on XX/XX/XXXX I received another letter stating there is a {$120.00} balance still on my closed account. Please help with this mess. Thank youI
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief
2017-11-25
Wonder Lake, IL
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Old information reappears or never goes away
Complaint: account is paid in full. when i requested a COMPLETE ORIGINAL APPLICATION AND PAYMENT HISTORY years were missing and the application was a computer printout not an application, with incorrect information. they do not have acurate information and need to delete the account.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-11-25
San Jacinto, CA
Struggling to pay mortgage
Mortgage: Other type of mortgage
Complaint: I will also be filing complaints against the agents mentioned below with the Nevada Real Estate Division. They treated us so badly and threatened to have XXXX sales agent XXXX fired because it was not legal, per them, for him to hold a price. Their manager got on my phone, speaking to XXXX, chewing him out. I was so very upset that I started to cry. Confused and not knowing what to do.
We signed the new contract so XXXX would not be fired.
{$1500.00}, they opened a new XXXX XXXX credit card in my name because I did not have the money. Another {$3100.00} was charged to two different XXXX cards, plus the {$1500.00} down.
On XX/XX/XXXX, we again went to XXXX XXXX XXXX XXXX. We spoke to XXXX to try and explain about XXXX XXXX. He introduced us to XXXX XXXX. XXXX explained to us about the trial Platinum.
I hesitated about the purchase because the money was going. He said there was a company that we could refinance with that had a better rate than XXXX, so our payment would be less. That was not so. The company only goes for half the time and the payment would then be the same. It was too much.
Also we were told we are real estate agents. You can write off the interest paid and closing costs on these contracts because it is like real estate. Proof because they have RE lic. Not so. Our accountant said we were not allowed to take any deductions. They said we had to buy that day so we could not talk to our accountant.
Anytime we check in, they harass us to do another update. In XXXX XXXX while checking in, the woman wanted to follow me to the parking garage to get XXXX to change his mind even though I told them NO. She said she needed for us to participate so she would get credit.
Also last XXXX we had to refinance our house to pay off the credit cards. They want us to do it again to stay in XXXX and become permanent platinum.
It is my hope XXXX will help this family so obviously taken advantage of.
XXXX XXXX We are seeking a partial loan cancellation and refund due to deception at the last upsell as we have purchased points previously that had been rolled into one loan. This last purchase has caused a XXXX XXXX. We have used all our savings. We have paid {$76000.00} and we still owe {$93000.00}.
Please help us. I am XXXX and XXXX is XXXX. He was stricken with XXXX XXXX in XX/XX/XXXX. He was not thinking clearly for quite a while.
XXXX XXXX advised us to talk to XXXX XXXX XXXX Department before calling an Elder Abuse lawyer or filing regulatory complaints. She said you have helped others in our situation because of a new program called XXXX.
Current points XXXX Current Loan Balance : {$93000.00} Current Maintenance Fee : {$6900.00} Total Purchase price per contract XXXX XXXX XXXX. XXXX pts. Int. 13.65 % From XXXX XXXX XXXX ( XXXX ) XXXX XXXX. contr. XXXX pts Int. 13.49 % From XXXX XXXX XXXX Cancelled : 3 times. 2 times in XXXX XXXX and 1 time in XXXX XXXX.
We traveled to XXXX XXXX XX/XX/XXXX and met with XXXX XXXX. We purchased another XXXX points to move us up to XXXX. After agreeing to this, we again changed our mind and cancelled. The reason was our XXXX year old granddaughter was XXXX of XXXX XXXX. My son had already XXXX XXXX XXXX XXXX XXXX and we were helping him. XXXX said he would hold the price per point until we were ready to move to XXXX.
On XX/XX/XXXX, we went to XXXX XXXX again. They again said they were going to give an update to explain the purchase of XXXX by XXXX. This was NOT to be a presentation - just an update.
The salespeople checked our account and said that we had a pending contract on file and we would need to purchase or the contract XXXX was holding would be null. They treated us so badly and threatened to have XXXX fired because it was not legal, per them, for him to hold a price. Their manager got on my phone, speaking to XXXX, chewing him out. I was so very upset that I started to cry. Confused and not knowing what to do.
We signed the new contract so XXXX would not be fired.
{$1500.00}, they opened a new XXXX XXXX credit card in my name because I said I did not have the money to do this at this time. Another {$3100.00} was charged to two different XXXX cards, plus the {$1500.00} down.
XXXX points purchased New payment {$660.00} We went home and cancelled this nightmare.
XX/XX/XXXX we again went to XXXX XXXX. While there XXXX XXXX came to our room and asked us to come to his office for a talk to explain why we had cancelled the last contract.
Also told we could use points to pay maintenance and buy plane tickets and other things. We were not told Platinum members can only use maintenance fees at XXXX cents a point.
We agreed to another XXXX points. They had us open another credit card in XXXX name for {$4000.00}.
Now XXXX XXXX XXXX XXXX has been calling, XXXX XXXX and his Supervisor XXXX. They are saying we need to upgrade to XXXX points to be permanent XXXX. Telling me we should never had been given the price on the other points of {$3.00} each. I do not have a clue how much a point we paid. We were never given a copy showing the cost. He said the points are now selling for {$8.00} each and that is what we should pay.
I told Him No!
Maintenance Fees increases. We were never told maintenance fees would go up each year. They have used all our savings. Paid {$76000.00} and we still owe {$93000.00} XX/XX/XXXX {$2700.00} XX/XX/XXXX {$1600.00} XX/XX/XXXX {$2700.00} XX/XX/XXXX {$5100.00} XX/XX/XXXX {$6900.00} Please help us.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-11-24
Las Vegas, NV
Advertising and marketing, including promotional offers
Credit card or prepaid card: General-purpose credit card or charge card
Didn't receive advertised or promotional terms
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-11-24
Getting a credit card
Credit card or prepaid card: General-purpose credit card or charge card
Card opened as result of identity theft or fraud
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-11-23
Syracuse, NY
Problem when making payments
Credit card or prepaid card: General-purpose credit card or charge card
Problem during payment process
Complaint: Barclaycard would not take a loan check from my credit union to pay off my credit card ; thus, saving me interest and letting me close the account with a {$0.00} balance. Barclaycard said my account was not open long enough to take a payment that way.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-11-22
Fort Wayne, IN
Unable to get your credit report or credit score
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Problem getting your free annual credit report
Complaint: I AM ASKING XXXX XXXX XXXX, BARKCLAYS AND XXXX XXXX TO CONDUCT ACCOUNT REVIEWS FROM XXXX ONLY.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation