BARCLAYS BANK DELAWARE
Consumer Complaints
There are over 7700 complaints on file for BARCLAYS BANK DELAWARE. Dated between 2019-12-13 and 2011-12-01.
Complaints Page 106
2018-01-02
NJ
Improper use of your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Credit inquiries on your report that you don't recognize
Complaint: Got an email from XXXX XXXX with XXXX rewards, saying " my application has been received ''. The inquiry showed up on my XXXX XXXX as a hard inquiry from XX/XX/XXXX.I did not apply for this credit card. I contacted Barclays bank today XX/XX/XXXX spoke to XXXX. she check their database with my social and name, said it was the only way to check. said there was no application. Told me to contact the credit bureau that it was the only way to resolve the issue. XXXX XXXX says I can use you to try to resolve. I have worked very hard on my credit, and I am concerned that my personal information is out there somewhere. Please help me clear this up.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-01-02
Portland, OR
Struggling to pay your bill
Credit card or prepaid card: General-purpose credit card or charge card
Credit card company won't work with you while you're going through financial hardship
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-01-02
Getting a credit card
Credit card or prepaid card: General-purpose credit card or charge card
Application denied
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-01-01
Scottsdale, AZ
Other features, terms, or problems
Credit card or prepaid card: General-purpose credit card or charge card
Other problem
Complaint: Barclays Bank Delaware ( Barclaycard ) which I have had an account for two years with in good standings. Decreased my credit limit by close to 1000 due to a high revolving debt. I have not used my card for over 6 months and have never been late on a payment. By decreasing my limit that affect my credit score. They did not give any notice of change until I called with minimal to no explanation. They constantly increased my limit and they cant just change credit limits without negative doing of the consumer.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-01-01
SC
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Public record information inaccurate
Complaint: Most accounts are changed off they need to be taking off also all the unclarified why all those hard hits are on my credit I have not done them
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-01-01
Okc, OK
Other features, terms, or problems
Credit card or prepaid card: General-purpose credit card or charge card
Other problem
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-12-31
Jacksonville, FL
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account information incorrect
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-12-31
Cheverly, MD
Struggling to pay mortgage
Mortgage: Other type of mortgage
Complaint: XXXX XXXX XXXX Member Retired from the XXXX and worked 13 years for the XXXX XXXX Prior to being contacted by the XXXX XXXX marketing department in XXXX XXXX I owned XXXX XXXX points prior to the last contract fraudulently sold of XXXX points. The company denied my claim XX/XX/XXXX, hiding behind the oral representation clause as well as declining in XX/XX/XXXX just after the rescission period. Because I was told to call the XXXX desk in XX/XX/XXXX to cash in points for a non-existent program, the company was able to dodge the rescission period.
On XX/XX/XXXX this article was published detailing the reports of XXXX XXXX XXXX and retired military. My story was included in the article.
XX/XX/XXXX The sales agent that fraudulently sold me the XXXX points, XXXX, called and said they will talk to corporate. XXXX said he was responding to my email and I reminded him the email was eleven weeks old that I sent to XXXX.
XXXX said he will talk to me on Tuesday, XX/XX/XXXX, but there is nothing to talk about. The complaint is detailed below.
Contract disputed : XXXX points purchased XX/XX/XXXX Purchase price {$76000.00} {$15000.00} down payment {$61000.00} financed at 11.99 % Location of purchase in, XXXX XXXX XXXX XXXX, XXXX XXXX XXXX and XXXX XXXX agent : XXXX XXXX Supervisor XXXX XX/XX/XXXX Email to XXXX XXXX Advocacy To XXXX XXXX Consumer Advocacy XXXX XXXX XXXX XXXX I was sold XXXX points based on deceit and bait and switch. I am asking that my last contract be rescinded, the loan cancelled and all monies from the last transaction refunded.
I had been happy with XXXX and my other contracts until the last purchase. I was told at a Virginia sales presentation for XXXX members, by XXXX XXXX sales agent XXXX XXXX, traveling with the XXXX XXXX XXXX XXXX SALES TEAM, that because of a special program only available to those who have been XXXX for five years or more, by purchasing an additional XXXX XXXX points, I could take advantage of a special offer and never again have to ever pay maintenance fees. He illustrated the program on paper. He described how the additional points would be doubled and if I chose to cash them in, they would cover all maintenance fees. In addition, I would still have points left over, more than I had before.
This last purchase will bankrupt me because this is not a way to pay for maintenance fees and it hasnt given me double points. It was a classic bait and switch. I was told I would have XXXX points after this additional purchase. Instead I have XXXX more points than the original XXXX I owned ( now XXXX ). My husband was with me XX/XX/XXXX and will attest that he could not follow the logic of what I was being told and sold. XXXX XXXX implied this program had been launched to help raise funds for XXXX and that XXXX was interested in having me participate because I would be purchasing points, and freeing up room inventory when I cashed points in. He explained the program as a way to show gratitude for my being a loyal XXXX member.
I could not find anyone to confirm the program and ended up contacting XXXX XXXX. She told me about XXXX new CLARITY program which is about accountability, transparency and respect for the customer. Numbers dont lie. The numbers above are what I was told.
XXXX also told me about XXXX XXXX Consumer Advocacy program and advised me to contact the Advocacy department. She provided me a link to the story of XXXX XXXX, a Virginia resident who was sold a program identical to the one described above. XXXX XXXX was told if she purchased additional points, she would be able to pay maintenance fees and have points lift over.
XXXX XXXX XXXX Please contact me by XX/XX/XXXX before I file complaints with : The Better Business Bureau The Attorneys General of Maryland, Virginia and Nevada ( I am a Veteran with a XXXX ) The Real Estate Division of Florida against XXXX XXXX The Consumer Financial Protection Bureau XXXX XXXX XXXX XXXX After numerous calls from XXXX XXXX XXXX sales office, my husband and I decided to attend a workshop ( as XXXX Marketing Specialist XXXX XXXX XXXX called it ) to be held nearby at the XXXX XXXX XXXX in XXXX, Virginia. We went to the workshop hosted by the " XXXX XXXX Sales Team from XXXX XXXX, '' XX/XX/XXXX. Since it was called a workshop, we had thought it would be attended by a group of members. When we walked in, there were several tables. A few couples came, but the couples were separated.
I signed a contract to purchase XXXX XXXX points on XX/XX/XXXX, and was told this was a special offer for XXXX members who had been XXXX for more than five years. XXXX XXXX said in the workshop I would receive double points which could be used to pay for maintenance fees while still putting me points ahead. He illustrated his calculation on this presentation paper. Starting in XX/XX/XXXX, he said I would be able to cash out points and use the monies received to cover all or some of maintenance. He explained the new program was also an advantage to XXXX because when I ashed in points I freed up inventory. I was told I could call XXXX, tell them how many points I wanted to cash out, and they would send me a check. I could use that check to pay my maintenance fees and still be points ahead.
I returned the contract the next day XX/XX/XXXX. I called ahead and said the contract was too costly for my budget. When I arrived, I was presented a new contract with more favorable terms, which I signed. I was told, that by buying XXXX points I would end up with XXXX points.
XXXX points I owned prior to the workshop XXXX XXXX x XXXX ( double points ) = XXXX The new contract showed that the annual maintenance fee was the same amount as the annual loan payment. I was sold this program as a way to totally cover maintenance fees and have points left over. The agent agreed with my statement : So my heirs will inherit the points and by cashing in some points they will have no annual expense? In 10 years, once I paid off the loan, my heirs would inherit the point Collections and would not have to pay out of pocket any maintenance fees. When I asked the manager XXXX how soon I could cash in points to pay maintenance fees he said XX/XX/XXXX. I was told I should call the XXXX line and tell them how many points I wanted to cash in.
I went on travel immediately after, and told numerous people about my deal. When I got too many incredulous responses I tried to reach my salesman XXXX XXXX, both through his resort at XXXX XXXX, and through the sales offices at XXXX XXXX and XXXX XXXX / XXXX XXXX. No one would give me his number. The XXXX XXXX desk said to phone XXXX XXXX ; I couldnt reach him there. I asked the sales office at XXXX XXXX for assistance on the day I was leaving for XXXX XXXX. The agent assured me he would help and would be in contact the next day. He never called.
At XXXX XXXX, the Concierge said it was my right to take advantage of all gifts XXXX was offering, and that because I had just purchased, she encouraged me to see the renovated resort at nearby XXXX XXXX and to accept the gifts and the meeting. At the meeting the agent was apoplectic. He asked, WHY DID YOU DO THIS? YOU HAVE PURCHASED A POINTS BASED CONTRACT AND YOUR MAINTENANCE FEES WILL KILL YOU. I explained the new program. He told me there was huge lawsuit going on and I was mistaken. He left the room and brought in his manager. He asked me to repeat my story to his manager. The manager also said there was no such program. The agent contacted XXXX corporate and had me speak to a relative of his who worked in contracts. She also said there was no such program. The agent left the room. When he returned, he returned, he hustled me out of the office and said the meeting was over, there was nothing he could do.
When I got home XX/XX/XXXX, I contacted XXXX XXXX and explained what I understood and said no one had heard of the program he described. XXXX XXXX said it basically would work as he had described and I should let him re-explain it, but, if I really didnt want it, he would look into it. He never contacted me. I wanted to cancel the contract. He said I should reconsider. He did not say we could not cancel so I texted him later that night but had no response. I faxed a letter of request to the rescission team the next day, XX/XX/XXXX, and after a week and several follow up calls, received a call back that said I was past the rescission date.
I was not aware of the seven day rescission period because the separate piece of paper that should have been included in the XX/XX/XXXX contract XXXX was not included in my new paperwork. When I contacted XXXX and asked for the rescission information, I was sent a screen shot of the purchasers non-waivable right to cancel for the XX/XX/XXXX contract Number XXXX. As the XX/XX/XXXX contract was revoked, I had not bothered with that piece of paper.
The program I thought I was getting is entirely different from what I got. From XX/XX/XXXX, I spent 10 hours with the XXXX XXXX XXXX. Based on the math the team provided, I understood what they hyped but it wasnt what they sold.
I had been happy with XXXX and my other contracts. I have been just sick to death, losing weight and sleep. This has become a nightmare.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-12-31
Foy, CA
Other features, terms, or problems
Credit card or prepaid card: General-purpose credit card or charge card
Other problem
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-12-31
Lathrup Village, MI
Attempts to collect debt not owed
Debt collection: Credit card debt
Debt was result of identity theft
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-12-30
Newark, NJ
Written notification about debt
Debt collection: Credit card debt
Didn't receive enough information to verify debt
Complaint: On my recent credit report, Barclays Bank Delaware has a charge off in the amount of {$360.00}. I did n't receive a notice about it and do n't remember owing them anything. When I attempted to call, XXXX, I was told the account was not with them and given another number which is XXXX XXXX and XXXX. However, I called them on two separate occassions and was told they only handle XXXX people 's accounts, this has been a problem with Barclays, and was provided another number, XXXX. At this number, I was told they do n't handle the account and was given another number, XXXX, which no one answers the phone. I am attempting to get a mortgage to purchase a home and this is the only negative item on my credit report.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-12-29
Flushing, NY
Closing your account
Credit card or prepaid card: General-purpose credit card or charge card
Company closed your account
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief
2017-12-28
Dayton, OH
Getting a credit card
Credit card or prepaid card: General-purpose credit card or charge card
Application denied
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-12-28
Gulfport, FL
Problem with a purchase shown on your statement
Credit card or prepaid card: General-purpose credit card or charge card
Credit card company isn't resolving a dispute about a purchase on your statement
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-12-27
Buffalo, NY
Getting a credit card
Credit card or prepaid card: General-purpose credit card or charge card
Application denied
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-12-27
Baton, NC
Problem when making payments
Credit card or prepaid card: Store credit card
You never received your bill or did not know a payment was due
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-12-27
Phillips Ranch, CA
Improper use of your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Credit inquiries on your report that you don't recognize
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-12-26
Carson, MS
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Information belongs to someone else
Complaint: About 5 years ago I tried to clear up some inaccuracies on my credit report due to someone using my information and obtaining credit cards and such. XXXX and XXXX no longer has the information on file. I was just approved for a car loan and went to finish paperwork and then was told my information did n't match, so I went on line to get my reports. XXXX has 2 addresses I 've never lived before AND there is a credit card with a $ 13k+ limit that I have no knowledge of. It says I am a joint holder with a XXXX XXXX XXXX. That $ XXXX would have been my new car!!!!
I have never known anyone by this name in my life. I am assuming one of the two addresses that are incorrect must belong to him. I have no knowledge of this person and have never had knowledge of him. The only way I found this information was by looking at my XXXX Credit Report. I called Barclay 's Bank of Delaware and they only wanted to remove the information. I want more than removal. I want this person to pay for using my information and being allowed to gain access to funds that I now can not to buy a car I desperately need!!!!!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-12-26
Lake Lillian, MN
Improper use of your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Credit inquiries on your report that you don't recognize
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-12-24
New Orleans, LA
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Personal information incorrect
Complaint: XXXX XXXX under a company called XXXX XXXX sent a credit card application with my name on it to an address that I do not live at and I have never lived there.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-12-23
Foothill Ranch, CA
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Old information reappears or never goes away
Complaint: XXXX XXXX and Barclays Bank Deleware on XXXX & XXXX reinserted them back. They deleted them and now they re-inserted them. They never notified me or called me or mailed me under the law of FCRA. To whom it may concern : On date XX/XX/XXXX to XXXX, XXXX, I discovered negative accounts XXXX XXXX and Barclays Bank Delaware on both XXXX and XXXX that are deleted and had been re-inserted into my credit file. You are required to notify me within five ( 5 ) days of re-inserting a previously deleted item. I did not receive any such notification. Please delete this item immediately.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-12-22
Jersey City, NJ
Getting a credit card
Credit card or prepaid card: General-purpose credit card or charge card
Card opened as result of identity theft or fraud
Complaint: XXXX card claims I own XXXX but I never opened this account someone was making payments from a XXXX XXXX account but I got a letter from XXXX XXXX stating I never had a account with them
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-12-22
Brentwood, NC
Problem with a purchase shown on your statement
Credit card or prepaid card: General-purpose credit card or charge card
Credit card company isn't resolving a dispute about a purchase on your statement
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-12-22
Casselberry, FL
Other features, terms, or problems
Credit card or prepaid card: General-purpose credit card or charge card
Other problem
Complaint: Hello, Im trying to link XXXX to my XXXX XXXX credit card, but XXXX is blocking me from enabling external applications, could you please look in to this issue and help me fix or solve it?
Thank You, XXXX XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-12-22
Jupiter, FL
Attempts to collect debt not owed
Debt collection: Credit card debt
Debt was paid
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation