BARCLAYS BANK DELAWARE
Consumer Complaints
There are over 7700 complaints on file for BARCLAYS BANK DELAWARE. Dated between 2019-12-13 and 2011-12-01.
Complaints Page 104
2018-01-14
Katonah, NY
Fees or interest
Credit card or prepaid card: General-purpose credit card or charge card
Problem with fees
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief
2018-01-14
Plymouth, FL
Attempts to collect debt not owed
Debt collection: Credit card debt
Debt was already discharged in bankruptcy and is no longer owed
Complaint: XXXX XXXX discharged this debt almost 10 years ago and I periodically get these notices from XXXX XXXX requesting money. Who is this money going to go to since it has been erased by the credit card company. The XXXX is predatory and is untruthful stating this is still owed.The amount is for {$35000.00}. I am not paying this as it was not owed to XXXX. They are being predatory and are sending me collection letters 10 years after absolution of the debt. They intimate that they will ruin my future if this is not paid. It is threatening and predatory to state this.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-01-14
Philadelphia, PA
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account information incorrect
Complaint: On XX/XX/XXXX I opened an account with Barclay 's Bank Delaware and the account was closed on XX/XX/XXXX, A derogatory remark was made on my credit report XXXX, XXXX, XXXX, stating that this account has a balance of {$2500.00}, and also that I have late payments XX/XX/XXXX of 120 days late I can not understand how this can be possible is the account was closed in XX/XX/XXXX and how can any account be reporting late for 120 days for 3 consecutive months? Also I did have an account here but my balance has never been {$2500.00}, I do n't understand how they can add {$1000.00} plus dollars to my account, please help me I have contacted this company many times I would like to address these issues by either paying what i truly owe them or get this negative remark removed from my credit report.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-01-13
Lowell, MA
Getting a credit card
Credit card or prepaid card: General-purpose credit card or charge card
Application denied
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-01-13
Covington, GA
Attempts to collect debt not owed
Debt collection: Credit card debt
Debt was result of identity theft
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-01-12
Dumont, NJ
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Information belongs to someone else
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-01-12
Scottsdale, AZ
Advertising and marketing, including promotional offers
Credit card or prepaid card: General-purpose credit card or charge card
Didn't receive advertised or promotional terms
Complaint: age XXXX Real Estate agent wife age XXXX Wife does fraudulent charge backs for XXXX XXXX and XXXX Arizona residents Our XXXX and XXXX XXXX Card was used to pay for the purchase of XXXX vacation points.
A XXXX card number has not yet been assigned XXXX XXXX, XXXX XXXX points purchased {$12000.00} purchase price {$3000.00} down charged to XXXX XXXX {$9300.00} was charged on a XXXX but we have not heard anything from that card. XXXX said there is no balance on the XXXX card as of XXXX XXXX, XXXX.
Summit XXXX Sales agent from XXXX Sales Manager XXXX XXXX XXXX XXXX, XXXX This is what we sent to XXXX XXXX XXXX concerning false promises.
To XXXX XXXX XXXX XXXX We have disputed our XXXX credit card charge used to purchase XXXX points due to services offered were not as described as we were sold by deceit and bait and switch. We want our contract cancelled. We specifically said we wanted to stay in Hawaii and XXXX XXXX sales agent XXXX XXXX said staying in Hawaii would be no problem if we purchased XXXX points. After getting on the booking site ( after the rescission period ) we learned this would not be near enough points to stay in Hawaii or other locations we were interested in. The presentation was very high pressure lasting over six hours. In addition, we are disputing an additional {$150.00} charge because we tried to cancel a XXXX event, but the person never returned our phone calls.
I contacted XXXX XXXX because I had contacted XXXX XXXX XXXX and XXXX and wanted to know if we should go through a company like that. XXXX XXXX said both companies were scams and suggested I contact XXXX XXXX XXXX XXXX asking our loan be cancelled and to forward the information to you about the two timeshare exit companies I cancelled, XXXX XXXX XXXX and XXXX.
Please let me know by XXXX XXXX your decision before we file additional regulatory and law enforcement complaints. I did file a complaint with the Arizona Attorney Generals office.
XXXX XXXX This is what the scam company is charging.
The timeshare exit company XXXX {$2400.00} upfront to cancel timeshare XXXX {$200.00} account set up {$500.00} research and discovery 10 hours Email and XXXX XXXXt review5 hours for {$250.00} Document prep for 11 hour {$580.00} XXXX XXXX 16 hours at {$570.00} Rebuttal letters XXXX hours {$150.00} Negotiation letter XXXX hours for {$150.00} Other {$68.00} XXXX XXXX, XXXX XXXX XXXX XXXX XXXX TN XXXX XXXX XXXX XXXX wanted me to call him back. He knew I was calling about XXXX XXXX.
I logged into the XXXX and looked for trips. I looked for trips. I tried to book in XXXX but there was only availability in XXXX. We were led to believe we could get a couple vacations a year. We were told it would be no problem staying in Hawaii which is where we said we wanted to stay. In no way will XXXX points allow us to stay in Hawaii.
Paid {$150.00} for three days in XXXX and we had ten days to cancel. We called XXXX in XXXX XXXX to cancel the weekend. We never got a call back to cancel.
Disputed XXXX services promised were not services delivered this past Saturday XXXX XXXX, XXXX.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-01-12
Evanston, IL
Problem with a credit reporting company's investigation into an existing problem
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Their investigation did not fix an error on your report
Complaint: Barclays inaccurate reporting is damaging my credit report such that it has caused a denial in financing for my home refinance. I am losing thousands of dollars because of their inconsistent and therefore inaccurate reporting.
My report dated XX/XX/XXXX showed 7 90 day lates. Also the history shows that in XXXX it was 4 times late but then in the report dated XX/XX/XXXX shows it 5 times late. As a consumer that checks their credit they trust the information reported to be accurate ; clearly this is not the case. Then on my report dated XX/XX/XXXX the information changed to 33 90 day lates.
This change in reporting caused my scores to drop so low that it disqualified me from the pending loan that I had been pre-approved for. In fact, the difference in reporting is causing a XXXX point difference between XXXX and XXXX. At a minimum I am requesting that this company report to XXXX the way they are reporting to XXXX or XXXX but as I understand it, if what they 're reporting is n't accurate the entire listing of this item should be removed from XXXX allowing my credit score to rise to enable me to obtain my financing without further delay. Attached are print-screen of my XXXX and XXXX credit reports showing the difference in reporting which is causing the XXXX credit score to be XXXX by XXXX points thus disqualifying me from my home refinance.
When ordering my FICO scores the only difference between the XXXX score and the XXXX score ( Fico reason codes ) is that XXXX is reporting RECENT delinquency. This item is not a RECENTLY delinquent item ; it has been charged off for many months according to previous credit reports. It appears as if Barclays is deliberately misreporting this item ( with recent delinquent activity ) on XXXX in order to damage my credit score.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-01-12
Madison, WI
Getting a credit card
Credit card or prepaid card: General-purpose credit card or charge card
Card opened as result of identity theft or fraud
Complaint: XXXX/XXXX/XXXX I discovered a negative account with Barclays Bank XXXX ( Delaware ) on my credit reports, which had apparently went into collections and onto the reports in XXXX. Prior to XXXX XXXX, XXXX, I was n't aware it existed. I then called Barclays to dispute ownership of the account.
XXXX/XXXX/XXXX I initiated a dispute with all three credit reporting agencies, regarding the Barclays account.
XXXX/XXXX/XXXX I filed an Identity Theft Report with the Federal Trade Commission and proceeded to follow the outline of steps to follow which they provide in cases of credit card fraud.
XXXX/XXXX/XXXX I received a reply via email from a Barclays employee, XXXX XXXX.
XXXX/XXXX/XXXX I sent a response to XXXX XXXX and also attempted to reach him on the phone over the next two days with no luck.
XXXX/XXXX/XXXX I called Barclays again and spoke with a women who said she worked in the Fraud Department whose name sounds like, " XXXX. Which oddly enough is a name that recently came up came up when dealing with a problem that I recently had with XXXX XXXX, in which I was sent a replacement card from them, with an account number belonging to someone else, with the name of " XXXX '' from Missouri. I asked her what the dispute process entailed, requested a copy of the cardholder agreement and application, as well as the full account number. I was told to fax in the request for a copy of the records, and to send, by standard mail, the nature of my dispute and any supporting documentation. " XXXX '' said Barclays would initiate a Fraud Investigation after receipt of the documentation.
XXXX/XXXX/XXXX I sent a notarized letter to Barclays via USPS certified mail, included the FTC report I 'd filed, the explanation, and also requested a copy of the the records. My return address was included.
XXXX/XXXX/XXXX I received a return receipt via USPS mail, with a stamped signature by XXXX, from Barclays, indicating they received the documents. Barclays did n't contact me via phone or email.
XXXX/XXXX/XXXX I called Barclays to check on the status of the fraud investigation and when I could expect the records to arrive that Id requested. I was told they completed the investigation and it was determined that the account was not opened in a fraudulent manner, that I 'd exhausted all of my options and there was nothing more I could do to get the copies of the records I 'd requested. I called a different telephone number associated with Barclays and spoke to XXXX, who requested I send her a copy of the FTC identity theft report I 'd filed.
XXXX/XXXX/XXXX I emailed XXXX the report, which encrypted with a code, as it was sent to a general inbox and not directly to her. I called her extension, left a voicemail with the code.
XXXX/XXXX/XXXX I got a call from XXXX XXXX which I missed, he left a voicemail.
XXXX/XXXX/XXXX I called XXXX again and left a voicemail asking for confirmation that shed received the email I sent on XXXX/XXXX/XXXX. She said she never got the email I sent or the voicemail, and that XXXX XXXX was the person who is in charge of handling the fraud investigation, but she would be available to assist if needed. I spoke with him about everything that 'd happened to date. I reiterated that the account was not mine and again made a request for copy of the records from Barclays Bank. I asked why I never received the records I requested in the notarized letter Id sent nor a reply of any kind from Barclays, he said that the records were mailed, but to a different address. He asked for my mailing address and told me that Barclays would send me a copy of the credit card application as well as the full account number. I asked how Barclays reached the conclusion that the account was mine and continued to ignore my insistence that I never applied for a line of credit with their bank, and was told that the they check the validity of the information a person supplies on a credit card application, by looking at public records.
By this standard Barclays makes it extremely easy for anyone that simply checks public records, which are readily made available to the masses, to take the information they find, and use it in a fraudulent manner. As is the case here.
XXXX/XXXX/XXXX I filed a complaint with the BBB against Barlclays Bank XXXX.
XXXX/XXXX/XXXX I received copies of the account statements and credit card application, via XXXX from XXXX XXXX of XXXX, sent from XXXX, ME. The format of the application looks odd. It 's missing information and also contains a slew of wrong information. The telephone number listed never belonged to me, nor the email address, mothers maiden name is wrong, the location associated with the IP address stamp, from where this online application was filled, is a place I 've never been, there 's no employer information, the physical address listed is a place I have n't lived at for years prior to the application being filed, which I can provide proof of.
Over the next few days I continue to receive paperwork from Barclays via USPS : two determination letters dated XXXX/XXXX/XXXX, in response to the BBB complaint I 'd filed, that state, after their fraud investigation I was found not responsible for the reported fraudulent activity and to allow up to 30 days for the Credit Reporting Agencies to remove any fraud related information from your credit report. The second letter says, Barclays Bank Delaware XXXX XXXX XXXX is requesting a trade, which was opened on XXXX for XXXX XXXX, to be deleted or suppressed. The above-mentioned person did not apply for or have knowledge of this credit card account.
I continued to get mail from Barclays which I assumed were sent in error because of the determination letters I 'd been sent.
XXXX/XXXX/XXXX XXXX XXXX XXXX of Barclays composed a letter which says, " '' I am in receipt of the correspondence forwarded to Barclays Bank Delaware ( " XXXX '' ) from Better Business Bureau ... '' XXXX/XXXX/XXXX, XXXX XXXX from Barclays, sent a letter which says, " I am in receipt of the correspondence forwarded to Barclays Bank Delaware ( " XXXX '' ) from Better Business Bureau ... '' XXXX/XXXX/XXXX, XXXX, XXXX XXXX from Barclays, sent a letter which says, " I am in receipt of the correspondence forwarded to Barclays Bank Delaware ( " XXXX '' ) from Better Business Bureau ... '' A couple weeks later I mailed copies of the determination letters, along with other documentation to all three Credit Reporting Agencies.Two which have replied, one which sent me a research request form, and both still retain the Barclays account on record.
XXXX/XXXX/XXXX I called Barclays and requested to speak to someone in management and was told " XXXX would get in touch with me the next day. '' She did n't, and I dont think anyone from Barclays is going to contact me to resolve this matter.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-01-12
Brooklyn, NY
Improper use of your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Credit inquiries on your report that you don't recognize
Complaint: I have tried numerous times to get this fraudulent inquiry off my XXXX report and this company Barcklays bank has been unresponsive
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-01-12
Gray, TN
Problem with a purchase shown on your statement
Credit card or prepaid card: General-purpose credit card or charge card
Card was charged for something you did not purchase with the card
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-01-12
Waunakee, WI
Fees or interest
Credit card or prepaid card: General-purpose credit card or charge card
Unexpected increase in interest rate
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-01-11
Uniontown, OH
Struggling to pay your bill
Credit card or prepaid card: General-purpose credit card or charge card
Credit card company won't work with you while you're going through financial hardship
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-01-11
Magnolia, TX
Problem with a purchase shown on your statement
Credit card or prepaid card: General-purpose credit card or charge card
Card was charged for something you did not purchase with the card
Complaint: I WAS CHARGED FOR SOMETHING THAT I DID NOT AUTHORIZE ON MY BARCLAY XXXX CARD FOR XXXX. CARD ENDING IN XXXX. MY HUSBAND AND I WROTE A LETTER TO THE CREDIT CARD COMPANY AS SOON AS WE SAW THIS CHARGE ON OUR STATEMENT IN XXXX AND REPORTED IT. THEY PUT THE CREDIT ON OUR CARD AND THEN TOOK IT BACK. THIS HAS BEEN AN ONGOING PROCESS WITH THEM. I HAVE REACHED OUT TO THEM AND THEY WERE VERY NASTY TO MY HUSBAND AND I AND SAID THAT WE WERE TOO OLD TO REMEMBER WHAT WE DID, THAT WAS SO UNCALLED FOR WHAT THEY SAID TO ME. WE HAVE BEEN GOING THROUGH THIS SINCE XXXX AND ITS STILL GOING ON. MY HUSBAND IS NOW XXXX AND IM SICK MYSELF WITH XXXX. PLEASE HELP ME TO GET MY MONEY BACK.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-01-11
Spg Valley Lk, CA
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account status incorrect
Complaint: An account was opened and closed the same day with Barclays Bank XXXX. But an order for an XXXX computer went through the next day. The company sent the bill to the wrong address, the unlisted/unregistered house address instead of the XXXX. XXXX given. They started calling my work so much that the secretary said stop calling. She later notified me and I checked my credit report. It was on there as a negative late. I called and they argued asking if I purchased the computer. When I demanded they remove the late for or I would not pay, they said no problem. I asked for a letter payment date because of my job, the XXXX and they said okay. The next month the late fee was still there. I called. They said they changed it but I had to file a complaint with the credit reporting agencys and they would remove it. It was just a ploy to get me to admit to having purchased the product. I filed but then my mortgage broker said remove the dispute. So I did to find another late on the credit report. I called them and again they said they had removed it and the fees. They did remove the fees to my account but Only one late mark on my credit report! One late mark remains even though they credited my account and said they would fix it all. I have spoke with several representatives, the last was XXXX, who all but one stated they had been and would remove the late marks, it just takes time for the credit bearues to update the information. Yet, they still have not been removed. I recently resubmitted as XXXX stayed to do so that it would be sure to come off and be updated.
Yet, the results were verified and updated, which is not removed. They also lowered my XXXX account with them due to the credit score changed by them. It is the only late mark on my 25+ years in the system! Honestly, the worst company I have ever dealt with in my life. They are crooks that will weasel every dollar!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief
2018-01-11
Eller, NC
Written notification about debt
Debt collection: Other debt
Didn't receive enough information to verify debt
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-01-10
Waldorf, MD
Attempts to collect debt not owed
Debt collection: Credit card debt
Debt is not yours
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-01-10
Yorba Linda, CA
Getting a credit card
Credit card or prepaid card: General-purpose credit card or charge card
Card opened as result of identity theft or fraud
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with non-monetary relief
2018-01-10
Manhattan, NY
Other features, terms, or problems
Credit card or prepaid card: General-purpose credit card or charge card
Other problem
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-01-09
Van Nuys, CA
Closing your account
Credit card or prepaid card: General-purpose credit card or charge card
Company closed your account
Complaint: Barclays had closed all my credit card products without warning or a phone call. No reason was provided for the closure except a letter describing that the 2 accounts were closed. One account was newly opened and I had just paid the annual fee for the card ( XXXX XXXX XXXX XXXX ), meanwhile the other card was for the XXXX XXXX card which I had for longer than a year 's time and had used often. I also had recently paid the annual fee on the card.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-01-09
Euclid, OH
Other features, terms, or problems
Credit card or prepaid card: General-purpose credit card or charge card
Other problem
Complaint: XXXX is blocking me from enabling external applications. I want access to enable such applications.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-01-09
MD
Problem with a purchase shown on your statement
Credit card or prepaid card: General-purpose credit card or charge card
Card was charged for something you did not purchase with the card
Complaint: In XXXX XXXX, I closed an account held with Barclays Bank, XXXX XXXX XXXX and paid it in full in the amount of {$1200.00}, in order to open another account with the same company that had better rewards benefits. This was done on the recommendation of a XXXX employee. Barclays later misapplied the payment to the new account, leaving a balance on the old account. The payment was transferred between accounts numerous times. In XXXX XXXX, the transfer by XXXX also created a charge in one of the accounts -- it was taken into a debt status rather than simply being returned to a XXXX balance. I paid for all purchases on both accounts. I have provided proof of these payments to Barclays not once, but twice. But, the payment of {$1200.00} is not being credited correctly, and each month interest charges and late fees accrued on both accounts. The balance is now some {$22.00} on one account and over {$1400.00} in the other. I owe the credit card company no money. Over the course of these transfers, I have at least nine times complained to customer service representatives and in writing to Payment Research. They send back form letters that the complaint is resolved, yet all that has happened is the payment has been moved to the other account and the false charge placed on the account by Barclays in XXXX has not been removed. I have excellent credit and do not want this event to negatively impact it at all. Barclays has placed an impossible burden on me to resolve a mistake it introduced. Please help.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief
2018-01-09
Grosse Ile, MI
Other features, terms, or problems
Credit card or prepaid card: General-purpose credit card or charge card
Other problem
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-01-09
Discovery Bay, CA
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account information incorrect
Complaint: In XX/XX/XXXX I applied for a XXXX at Barclay 's. They subsequently issued a XXXX XXXX to me in XX/XX/XXXX. However, I did not apply for the XXXX nor did I authorize a second credit inquiry. This is the history of the inquiry.
Brclysbankde Inquiry from XX/XX/XXXX Bank Brclysbankde Inquiry from XX/XX/XXXX I phoned Barclay several times in XX/XX/XXXX to request the removal of the second inquiry. I kept calling and was finally told to write to the specific department. I was told it would take 30 days or less but I wrote to them in XX/XX/XXXX and have not heard anything. I followed up with the bank and was told that the department could not be reached internally or externally and they suggested I write again. It 's been two months since my first inquiry. I have spoken to several managers, written to them - all to no avail.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-01-08
Arvada, CO
Trouble using your card
Credit card or prepaid card: General-purpose credit card or charge card
Credit card company won't increase or decrease your credit limit
Complaint: I was trying to book an international flight ticket using my XXXX XXXX card ( issued by Barclays Bank Delaware ) on XXXX/XXXX/XXXX ( Sunday ) in the amount of {$1100.00}. The next day ( Monday ) I was contacted by my travel agency saying that the payment did n't go through and that I needed to resolve the issue with the credit card company so they can re-process the charge on the same credit card else the booking will need to be canceled and re-booked at a much higher fare ( the fare had already gone up by over {$500.00} ).
Upon reviewing my account online, I realized that my available credit was showing only {$960.00} even though I had already scheduled a payment of my balance in full over the weekend in the amount of {$1300.00}. I called in to the customer service to request if they would grant me a temporary increase for {$300.00} ( given I 'd already scheduled to pay the existing balance in full ) so that the payment could be reprocessed. I was informed that this was not an option and that there is no way for them to apply the payment today even if I was willing to wire in the money to them same day! I asked if I could transfer some of my available credit from another Barclays card to my XXXX XXXX card but was told that that was n't possible either since I did n't have the minimum of {$1000.00} in available credit needed on that card and that they could not make any exceptions for me! I even tried to ask for a credit line increase for {$300.00} but was denied after a credit check and personally speaking with a credit department XXXX ( XXXX, Operator ID : XXXX ) even after explaining the entire situation to her!
I have several credit cards and none of them take 1-2 business days to process and apply the payment towards the available credit or at least they would have allowed me to temporarily go over the limit by {$300.00} especially given that the credit card payment was already scheduled in full!
When I asked XXXX to transfer me to the complaints department to lodge an official complaint, I was informed that the only way to do this was by mailing a letter to the Office of the President. I did find a phone number ( XXXX ) on the " Complaint policy statement '' published on the XXXX XXXX XXXX website : XXXX : XXXX? XXXX However, this appeared to be just a general customer service number with generic options without any specific option for the Complaints Department. When I finally got through to a XXXX ( XXXX, Operator ID : XXXX ), she had to dig around for a way to lodge my complaint and was unable to provide me with a case number or a written email response that my complaint had been received and would be reviewed! I still have no assurance ( other than verbal ) that my complaint was lodged, will be reviewed and that I will get a timely response back!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation