BANK OF AMERICA, NATIONAL ASSOCIATION

2016-10-19

Saint Petersburg, FL

Problems caused by my funds being low

Bank account or service: Other bank product/service

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief

Disputed: No Timely Response

2016-10-19

Fort Pierce, FL

Loan servicing, payments, escrow account

Mortgage: Other mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2016-10-19

Rockeagle, WY

Application, originator, mortgage broker

Mortgage: Conventional adjustable mortgage (ARM)

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with non-monetary relief

Disputed: No Timely Response

2016-10-19

Gaithersburg, MD

Application, originator, mortgage broker

Mortgage: Conventional fixed mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2016-10-19

Addicks Barker, TX

Deposits and withdrawals

Bank account or service: Checking account

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2016-10-19

WA

Delinquent account

Credit card:

Complaint: I lost my job during the Great Recession and stopped making payments on my credit cards so that I could continue paying my mortgage. XXXX of my credit cards was with Bank of America. I stopped making payments in XXXX, and in XXXX B of A charged off the debt. In XXXX, I received a XXXX form from B of A showing the charge-off amount with interest and fees. I filed the XXXX with my XXXX federal tax return, claiming the charge-off as income. In XXXX XXXX ( which is 6 years and 11 months from the date of my last payment ), B of A changed the status of this charged off account to active/due, and added interest and fees to the debt ( XXXX more years ' worth, presumably representing interest from XXXX to XXXX ). I called BofA XXXX XXXX. and explained that the debt was charged off and I received a XXXX in XXXX, and thus the account is no longer active but should reflect a charge-off and zero balance due. The agent told me that they can still legally collect on this debt because they never received a payment from me, and that I should speak to a tax professional regarding the fact that I already declared it as income in XXXX. I contacted a credit repair bureau and they told me this is untrue and that I should call back and speak to a manager. I need help. How many Great Recession consumers experienced this, and how many previously charged-off debts is BofA reinstating as active & due suddenly, right at the time when these items should be falling off our credit reports via the " 7 year '' rule?
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2016-10-19

San Antonio, TX

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Complaint: My bank will not cancel my PMI on a 30 year conventional loan despite a proper request. I first requested it be cancelled several years ago and I understood I had to have 20 % equity. We paid about {$500.00} for an appraisal and it was around the 20 % equity threshold. We received a letter rejecting our request from the bank stating we needed 25 % equity. Where did this arbitrary threshold come from? We had no known recourse. Second, I recently again requested PMI be cancelled. We paid about {$500.00} for a 2nd appraisal and this time we clearly have at least 20 % equity. However, in the interim, and for the first time ever in the almost 10 years I 've had this loan, we accidently paid the mortgage 1 day late. Let me explain - my daughter was very ill and we were focused on that and did n't pay on time. I realized the error on the last day of the month ( payment is late if it is not paid by the end of the month due ) and called the mortgage company to explain what happened and went online and paid that day when it was still timely. However, it was already in the evening and the payment could not be processed until the following day, making the payment 1 day late. Based on paying 1 day late we now have to wait an entire year before we can again request PMI can be cancelled so that we have a year of on time payments. I called the bank and asked them to reconsider as a courtesy and explained it was a one-time error due to extreme family circumstances ; I posted a payment timely, called to explain the situation and explained the situation online, but the payment did n't process until the following day. They declined and are still requiring we continue to pay PMI. Through paying for 2 appraisals and the continued cost of the PMI for at least another year, we are out about {$2200.00}.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2016-10-19

Bronx, NY

Problems caused by my funds being low

Bank account or service: Checking account

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with non-monetary relief

Disputed: No Timely Response

2016-10-19

Laurens, SC

Account opening, closing, or management

Bank account or service: Checking account

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief

Disputed: No Timely Response

2016-10-19

N San Juan, CA

Account opening, closing, or management

Bank account or service: Checking account

Complaint: Please see the attached cover letter. It pertains to significant fraud that has been allowed to go on within many of the largest US banks. Please make a good faith effort to investigate and stop these practices in a timely manner. No disrespect intended but it would be unwell for the media to report in 2023 that these companies knew of this fraud 7 years earlier. It is estimated that at least XXXX XXXX consumers have been adversely affected by these bad actions.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2016-10-19

Lewiston, NY

Billing disputes

Credit card:

Complaint: I used my Bank of America Visa credit card in this transaction for which I disputed the charge. I pre-ordered an aquarium from the online retailer XXXX in XXXX XXXX with an expected ship date of XXXX XXXX. Multiple delays led to an estimated ship date of XXXX XXXX, and then finally XXXX XXXX. However, the seller stopped communicating earlier in the year and I have tried multiple times to contact them through various methods such as email, online form, and chat. In addition, I moved in XXXX and have been unable to successfully update my shipping address. I called Bank of America initially to start a dispute and the person I spoke to on the phone said that even though this was charged in XXXX XXXX, that because the latest updated shipping was XXXX XXXX, that it would be no problem and still within timeframe and she was able to initiate a dispute. I received a fax number which to fax in my request and all supporting documents. After doing so, I received a letter saying the dispute fell outside the timeframe and they can not do anything. I called in again and this time a different representative said there is nothing they can do, contrary to what I was told the first time I called.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: Yes Timely Response

2016-10-19

Halyoke, MA

Transaction issue

Credit card:

Complaint: my wife and her friend traveled to XXXX, i obtained a bank of america travel rewards visa card with no international fees, i called the bank befour travel date informed of our travel plans so that i would not have any isues. sure enough first purchase the card is declined and being in a high end luxury fir store we are surounded by security cause they think its a stolen card??!! 5 phone calls to bank of america later and 5 humiliating trips bak to store nothing!!!!! so now my wife has no creditcard and limited cash!!!!!!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief

Disputed: No Timely Response

2016-10-19

GA

False statements or representation

Debt collection: Mortgage

Attempted to collect wrong amount
Complaint: On XXXX XXXX XXXX XXXX XXXX Litigation Specialist for Bank of America sent a letter stating that the letter we sent in response to the right of rescission found in TILA does not apply to purchase money transaction and reviewed to be that the proceeds of the loan enable us to acquire our subject property which was alleged to be consummated in XXXX XXXX we then are perplexed by the signing of the loan at that time since we have never refinance the home since our purchase date of XXXX XXXX who then signed the documents represented on our behalf. We understand that the mortgage instrument is a statement that real property is collateral for the faithful performance under the note. If the maker of the note fails to perform then the collateral can be sold to satisfy the balance due on the note. But without a valid note that memorializes the terms of the debt, the mortgage is collateral for an obligation that does not exist -- - unless the note is improperly sold to an innocent third party who pays value, in good faith without knowledge of the maker 's defenses. That bona fide third party is protected under the law. If the maker executes an instrument that is defective in some way by reference to parole evidence ( outside the assertions made on the note ) then the third party can enforce the note against the maker despite the existence of otherwise valid defenses of the maker of the note. For anyone other than an innocent holder in due course, the burden is on them to prove that the note was merged with the debt. So the questions that we need to be answered are these since the issues have not been addressed for those who have pursued foreclosure have used legal presumptions in a twisted way -- - arriving at the conclusion that a debtor need not know the identity of the actual creditor in order for the obligation to be enforced.Our title concerns are that according to the documents provided by Bank of America N.A, is being researched almost monthly so questiondid you hear or see any evidence that identified the party to whom the payments from the borrower were forwarded? If not, why did you assume that such a party existed and had authorized the parties in court to act on collateral for the benefit of the real creditor? did you hear or see any evidence that connects the real creditors with the parties who appeared in court? If not, why did you assume that such a connection existed with an unidentified entity? We continue to challenge the bank to explain to us how the chain of title is so imperfect and appears fraudulent The bank says that the modification offered would amount to XXXX to a new projection of XXXX what happen to the payments of 15 years XXXX XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: Yes Timely Response

2016-10-19

Castle Point, NJ

Account opening, closing, or management

Bank account or service: Savings account

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2016-10-19

Las Vegas, NV

Transaction issue

Credit card:

Complaint: I have been denied the ability to dispute a charge on my Bank of America credit card.I received a denial letter, that said I was not able to dispute the charge, The charge I am requesting assistance in disputing was made on XXXX/XXXX/2015, to a company called XXXX XXXX XXXX in the amount of {$6600.00}. I have recently come to the conclusion that I have been victimized by an online business scam. I have been told that I am unable to dispute charges over 60 days old, however, I understand that the 60-day time frame for disputes does not apply in my situation as this is not a billing error and I signed contracts. My dispute has been mishandled and requires further investigation .I would like them to look into this " merchant '' There has got to be something they can do for the protection of their customer beyond 60 days. Companies like these are taking advantage of people making promises and telling lies. They did not provide the services as described.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2016-10-19

Rockaway Beach, NY

Transaction issue

Credit card:

Complaint: I have XXXX credit card accounts with Bank of America : XXXX is for both my wife and myself and XXXX which is my individual card. On XXXX XXXX, 2016 I contacted BoA to make payments for my accounts. I spoke with XXXX XXXX. I auhtorized bank debit for {$670.00} for account ending in XXXX from my account at XXXX. When discussing account ending in XXXX I had a credit balance of {$500.00}, which I also asked XXXX XXXX to CREDIT my bank account at XXXX. The reference for these transactions was XXXX. On XXXX XXXX, I noticed my XXXX bank account had been debited for the {$670.00} but had no credit for the {$500.00}. I assumed this would take XXXX or 2 days same as the debit. However, by Friday XXXX/XXXX/2016 I called around XXXX XXXX and spoke with XXXX at BoA and complained about non-receipt of credit at my bank. XXXX XXXX informed me that the the payment had been authorized that date and I should have it in my account by monday morning XXXX. As I did not receive the funds on XXXX, I called back BoA and spoke with XXXX from Texas on XXXX/XXXX/2016. I again explained my frustration about non-receipt of funds in my bank. It was only at this time, on XXXX XXXX that upon reviewing account notes with XXXX that we discovered BoA had NEVER applied a bank credit. Instead I was informed that a check had been drawn out on friday and mailed on monday. Obviously I was extremely frustrated. XXXX spoke with her Manager and informed me BoA would put a stop to the check and immediately credit my bank account. She confirmed the funds would be in XXXX by the end of the day. It is now XXXX XXXX on XXXX XXXX, 2016 and still NO CREDIT in my bank. I would like the CFPB to investigate why is it that BoA has the capacity and technology to immediately debit a customer 's account at another bank for payment. However, as it happend in my case, why does BoA not have the same technology in place to satisfy a customer 's request. I think these actions fly on the face of proper customer service. I would rather classify it as CUSTOMER DISSERVICE. I also think it may be illegal for them to conduct these activities in the manner which I experienced. It can not be good consumer practice and good faith for the bank to have the ability to pay itself immediately but make the same customer way for days, and in my case weeks for a credit transaction. Furthermore, When I inquired on Friday XXXX I was LIED to as I was informed that the transfer had taken place, when in fact a CHECK had been supposedly authorized. I would also like to know if the CFPB has received more types of this complaint as I am convinced other consumers have been harmed in the similar manner and may have basis to take legal action. I await your kind feedback related to this issue. Thank you XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief

Disputed: No Timely Response

2016-10-19

South Lyon, MI

Loan servicing, payments, escrow account

Mortgage: Other mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2016-10-19

Virginia Bch, VA

Account opening, closing, or management

Bank account or service: Checking account

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2016-10-19

Wallington, NJ

Deposits and withdrawals

Bank account or service: Checking account

Complaint: I have waited several days to see if I get resolve for this unauthorized transaction to my account of {$210.00}. I hate filling out complaints, and claims because it 's embarrassing and as a customer of such a big bank like Bank Of America it should be easy for them to refund me my money, and because I am a loyal customer and so is half my family. I call numbers back and leave messages and I get now call back of follow ups! No, money had been returned and my bills keep coming and I am negative {$2.00} cause of this. If I had thousands I would n't complsin, but I still work hard at XXXX yrs old to make ends meet and I ca n't afford these types of things to happen to me, because they cripple me financially. I just want my bank to support me in times like this, because we are their customers and keep them going!! Why have a bank if they give you the run around, or just do n't help when you as the customer really need it. Sad this bank and their ways.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief

Disputed: No Timely Response

2016-10-19

NY

Closing/Cancelling account

Credit card:

Complaint: I have received a letter stating that my Bank of America card was closed due to a pattern of late payments on accounts with other creditors and there are too many accounts with balances. I called Bank of America and was informed that I would be unable to open my account. This account has been in good standing with no late payments since early 2011. The credit card was used to it 's full limit and completely paid off on several occasions and is currently carrying a balance. Bank of America closed the account days after I made a payment of {$1000.00} against the card. I typically use the card for business expenses and am left far short due to their actions.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2016-10-19

Charlotte, NC

Loan modification,collection,foreclosure

Mortgage: FHA mortgage

Complaint: I have a home loan through Bank of America. My ex=husband and I were both originally on the deed. We were divorced through an uncontested divorce decree that was finalized in XXXX. Before the divorce, but after we separated, my husband and I entered a separation agreement, and we agreed that I would have the home. He signed and recorded a deed conveying any and all interest he had in the property to me, which was recorded in XXXX. He does not live in the home with me and has not since XXXX. After suffering an illness and missing work last year, I got behind on my mortgage ( I have since recovered from my hardship and my income has stabilized ). The property went into foreclosure, and I submitted a loss mitigation application to BOA in XXXX or XXXX XXXX requesting a loan modification. The loan was modified once previously, about 4 years ago, and is an FHA loan. XXXX XXXX, my customer service representative from BOA, contacted me last month and told me that in order to finalize my loan modification application, I would need a divorce decree from the court showing that I was awarded the home in the divorce. I explained to XXXX XXXX that it was an uncontested divorce and that the decree did not specify whom the home was awarded to, but that my husband had conveyed his interest to me. I provided XXXX XXXX with both the uncontested divorce decree and the deed from my ex-husband. XXXX XXXX responded by saying that the only thing BOA would accept would be the divorce decree she previously asked for ( which does not exist ). I contacted Legal Aid of North Carolina for help, and my attorney, XXXX XXXX, spoke with XXXX XXXX today. She confirmed that the only information she was missing to finalize the loan modification was the divorce decree. She verified that the reason BOA needed the divorce decree was to verify that the ex-husband no longer had an interest in the property. She acknowledged that I sent the deed to her as well as the uncontested divorce decree. She acknowledged that I informed her that the divorce decree BOA was asking for did not exist, but that unless I provided her with the decree BOA would not finalize the modification. She acknowledged that the sale date for the property is XXXX/XXXX/XXXX and that BOA was proceeding with the sale. She acknowledged that BOA accepted the deed as proof that my ex-husband did not have an interest in the property and allowed the prior modification to take place 4 years ago, but that the " regulations have changed since then, '' and that the deed was no longer sufficient. My lawyer asked her to provide him with the regulation she was referring to, and she was not able to do so. He asked to speak with someone who had the authority to override that decision, and XXXX XXXX replied that there was no way to change the decision. He asked to speak with her supervisor. Her supervisor confirmed the information that XXXX XXXX told my lawyer and stated that it was a " HUD requirement. '' She was also unable to provide my lawyer with any regulation or other authority, but said that she was told as much by their underwriter. My lawyer asked to speak with the underwriter 's manager, and she said he was not allowed to do that. I previously contacted HUD to complain about the situation, and I was assigned a HUD FHA National Service Worker. Her name is XXXX XXXX, and her number is XXXX. She assigned me a complaint number, which is XXXX. XXXX XXXX spoke with me yesterday and told me that the decree BOA was asking for was not a HUD requirement like BOA is saying. She said that BOA was likely looking for proof that my ex-husband does n't have any interest in the home. The deed is proof of that, and BOA has accepted it before. I do n't understand why BOA is giving me the run around now and shifting the blame to HUD, when HUD is not responsible.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with non-monetary relief

Disputed: Yes Timely Response

2016-10-19

FL

Loan modification,collection,foreclosure

Mortgage: Conventional adjustable mortgage (ARM)

Complaint: Our firm, XXXX XXXX, has been monitoring our clients ' request for mortgage assistance with Bank of America ( " Bank '' ) to help facilitate the process and ensure the Bank 's compliance with Regulation X. For the past several months, the Bank has failed to act diligently and continues to send our clients inappropriate requests for documents that were previously provided or are otherwise unnecessary with no reasonable purpose. Our clients submitted a Request for Mortgage Assistance application on XX/XX/2016 via facsimile ( " Application '' ) to the Bank. The Application was also sent to the Bank as an attachment to a Request for Information sent via certified mail, which they received on XX/XX/2016 according to U.S. Postal Service. Even though the Bank was informed and is fully aware that our clients are represented by counsel in connection with their mortgage loan, the Bank keeps sending correspondence directly to them despite being instructed to send such information to our office instead. Our clients submitted applications for assistance for their home mortgage loan and their home equity line of credit account. Bank of America services both accounts and the applications contained identical information and documents. By XX/XX/XXXX, our clients received a trial modification offer in connection with their home equity line of credit account. Despite the foregoing, the Bank still continues to claim the Application for the home mortgage loan is incomplete and ca n't be reviewed. We believe that is nonsense and impossible. For the past 5 months, the Bank has been requesting erroneous or duplicate documents in connection with their Application. First, the Bank requested an updated Profit & Loss Statement, XXXX Tax Form, and the XXXX Form instead of the Request for Mortgage Assistance Form that was submitted. The requested items were faxed to the Bank as instructed on XX/XX/XXXX. Five days later on XX/XX/XXXX, the Bank sent another request for documents, which listed the SAME items that were just sent to them. The documents were faxed to the Bank again on XXXX XXXX. Then on XXXX XXXX, the Bank requested updated pay stubs for the co-borrower and another copy of the Profit & Loss submitted claiming they could n't read the one provided. Even though the Bank 's delay is the reason the pay stubs were now " outdated '', we complied with the request and faxed the Bank updated pay stubs and a new copy of the Profit & Loss on XX/XX/XXXX. Subsequently on XX/XX/XXXX, the Bank sent our client ANOTHER letter stating the Application was incomplete and requested a letter explaining an item on his Profit & Loss Statement. We faxed the letter of explanation to the Bank on XX/XX/XXXX. Less than a week later, the Bank sent ANOTHER letter requesting the same information about our clients ' Profit & Loss Statement and requested updated pay stubs again too. We sent another letter of explanation related to the Profit & Loss Statement issue to the Bank via fax on XX/XX/XXXX. However, we have not sent updated pay stubs yet because we believe it is incredibly unfair to our clients to have to keep submitting documents on a rolling basis all because the Bank ca n't finish its review in the required time frame. We believe these requests are ridiculous and unnecessary. We know the Bank is simply using nonsense to delay the processing of our clients ' Application. Since their other application was already accepted and reviewed, we are absolutely certain the Bank has had a complete package for months and has just been finding ways to delay the process and cause the homeowners XXXX. Since the Borrower XXXX and has provided his XXXX, his business tax returns, and his signed Profit & Loss ; there should n't be anything else holding up the review of the Application.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with non-monetary relief

Disputed: No Timely Response

2016-10-19

Oxford, GA

Loan modification,collection,foreclosure

Mortgage: Conventional fixed mortgage

Complaint: My mortgage servicer Bank of America ( BoA ) appears to be breaking the law, possibly in collusion with mortgage holder XXXX XXXX, and a local law firm, XXXX XXXX XXXX XXXX XXXX, XXXX ( XXXX ) and has I believe, institutionalized this practice. BoA is violating the Dodd-Frank Wall Street Reform and Consumer Protection Act of XXXX ( the Dodd-Frank Act ) amended the Real Estate Settlement Procedures Act ( RESPA ) of XXXX, which is implemented by Regulation X with regard to the servicing of certain mortgages, specifically the Dual Tracking Guidelines. They have apparently made this part of their Standard Operating Procedure as they repeated the identical process 2 months in a row in their dealings with me. Over the last XXXX months, BoA twice offered me a Loan Modification Application on my mortgage for my primary residence while simultaneously listing my home for sale by XXXX advertising it in local newspapers and sending me legal Notices of Sale. Both times, the actual Sale Notice dates were prior to the stated Application Deadlines - see uploaded correspondence/date summary below. During the second instance prior to sale date XXXX XXXX, I had completed my application by submitting all requested materials by early XXXX, however BoA representatives continued to request from me things that : ( a ) I had previously submitted, ( b ) turned out to be wrong ( wrongly described by their representatives ), or ( c ) things they knew I could not supply and were not in my control, resulting in my home foreclosure sale becoming inevitable unless we declared bankruptcy ( see below ). On XXXX XXXX when I submitted the final piece of information requested, my application should have been considered complete ; instead, on XXXX XXXX, just 6 days before my foreclosure sale, a new piece of information that BoA knew was not available and not in my control was requested and when I could n't produce it, BoA consciously declined to stop the foreclosure sale. Hence they violated section 12.4.3 of Regulation X. During this period I notified BoA of this violation of CFPB Guidelines, both verbally to their representatives and in writing. While their representatives clearly understood what I said, they were oblivious to my objections and my written complaints also went unanswered - see uploaded correspondence. Obviously I think this is unfair, but am relieved to know there 's actually a CFPB Regulation that protects consumers against this practice - hence this complaint. So either I misunderstand this law or BoA is systemically ignoring it ... it 's not clear to me if XXXX XXXX and XXXX are also a part of this, since BoA controls the process. My concern is both for myself and for BoA 's thousands of other customers who may be losing their homes, unaware a law ( s ) may have actually been broken. Since my narrative exceeds the space available on the CFPB website, the full text of my complaint can be found on my uploaded documents.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2016-10-19

Kings Ferry, NY

Unsolicited issuance of credit card

Credit card:

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: Yes Timely Response

2016-10-19

San Jose, CA

Account opening, closing, or management

Bank account or service: Checking account

Complaint: Pretty much, I have XXXX checking account with Bank Of America, XXXX is over drawn due to I did n't have a job couple weeks, but I did told them that I will come in tomorrow to make a deposit to solved the issues, but other account I have money in it, because i started to drive door dash, I was going to use that money to transfer over, but the next day they close my account, I ca n't even used my card to get gas or food, even thought i have money in there. I call them but they were very rude to me. I do n't mind them closing my account but at least let me know or even give me my money back so i can get food and gas. They were very rude to me like i did something wrong, I was in a difficult situation and they were not willing to work with me.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response