BANK OF AMERICA, NATIONAL ASSOCIATION

2016-10-21

Hollywood, CA

Account opening, closing, or management

Bank account or service: Other bank product/service

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2016-10-21

Burlington, NJ

Loan servicing, payments, escrow account

Mortgage: Other mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2016-10-21

Hartford, WA

Deposits and withdrawals

Bank account or service: Checking account

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief

Disputed: No Timely Response

2016-10-21

Deerfield Beach, FL

Account opening, closing, or management

Bank account or service: Checking account

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2016-10-21

Daniels, MD

Deposits and withdrawals

Bank account or service: Other bank product/service

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2016-10-21

Brea, CA

Application, originator, mortgage broker

Mortgage: Home equity loan or line of credit

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: Yes Timely Response

2016-10-21

San Mateo, CA

Application, originator, mortgage broker

Mortgage: Other mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2016-10-21

Pine Bluff, AR

Loan servicing, payments, escrow account

Mortgage: Other mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2016-10-21

Brooklyn, NY

Making/receiving payments, sending money

Bank account or service: Checking account

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2016-10-21

Cheverly, MD

Loan modification,collection,foreclosure

Mortgage: Other mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: Yes Timely Response

2016-10-21

Hamburg, NY

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2016-10-21

Potomac, MD

Making/receiving payments, sending money

Bank account or service: Cashing a check without an account

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief

Disputed: No Timely Response

2016-10-21

Jonesboro, GA

Loan modification,collection,foreclosure

Mortgage: Other mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2016-10-21

N Chesterfld, VA

Loan modification,collection,foreclosure

Mortgage: Conventional fixed mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with non-monetary relief

Disputed: No Timely Response

2016-10-21

San Jose, CA

Account opening, closing, or management

Bank account or service: Checking account

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: Yes Timely Response

2016-10-21

MA

Loan modification,collection,foreclosure

Mortgage: Conventional fixed mortgage

Complaint: Bank of America has imposed a litigation management fee for no reason. The fee is {$1000.00}. The fee has no explanation, no notice. I never received any notice that a fee was being imposed and question whether this was a fee imposed as a result of my MANY complaints filed against Bank of America. I called and spoke with a customer rep who informed me that she believed this was a XXXX fee but couldnt explain. I do not pay a XXXX fee. There was no explanation provided on any document. My invoice has the line item mixed in with other activity without any explaination. I asked to be transferred to XXXX XXXX my customer service rep but was transferred to the automated line. I truly believe that this fee was imposed as a result of my many complaints. I will not pay this fee.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief

Disputed: No Timely Response

2016-10-21

Alafaya, FL

Loan servicing, payments, escrow account

Mortgage: Other mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with non-monetary relief

Disputed: No Timely Response

2016-10-21

Manhattan, NY

Account opening, closing, or management

Bank account or service: Other bank product/service

Complaint: Beginning in XXXX and for about two years thereafter, Bank of America repeatedly canceled our XXXX card and issuing me and my wife new ones. The claim each time was that BoA had been hacked and they were doing this in order to protect us. I estimate this happened 5 or 6 times. But it just came to light that XXXX XXXX was doing something similar in order to make it look like they were selling more services, so I am suspect of BoA 's true intentions. To be clear, this did n't cost me anything and I do n't believe it affected my credit rating. It was just a hassle, and it actually proved to be counterproductive to BoA as we began using a different card for all purchases, minimizing our usage of anything BoA-related.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2016-10-21

Lancaster, TX

Making/receiving payments, sending money

Bank account or service: Checking account

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2016-10-21

Mesa, AZ

Deposits and withdrawals

Bank account or service: Checking account

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2016-10-21

Modesto, CA

Account opening, closing, or management

Bank account or service: Other bank product/service

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2016-10-21

VA

Account opening, closing, or management

Bank account or service: Checking account

Complaint: In XXXX, Bank of America offered us specialized pricing on our deposit accounts to entice us to move our business from XXXX Bank. XXXX XXXX, XXXX XXXX, XXXX XXXX, XXXX XXXX, and XXXX XXXX were involved in this arrangement. Had Bank of America not agreed to this specialized pricing, we would not have moved our accounts. This agreement was not subject to any expiration date ; the only stipulation was that it was subject to review on an annual basis. For several years, XXXX XXXX came to our office annually to review the relationship ; no changes were ever proposed or made. Following XXXX XXXX 's departure from the bank, no further annual reviews occurred. However, the specialized pricing stayed in place as agreed. In XXXX, with no notice and no annual review, the bank began subjecting our accounts to more than double the agreed to fees in an effort to coerce us into signing unnecessary and unacceptable loan modification documents on our mortgage. We were specifically told by the local branch and the Business Banking office there was nothing they could do because the relationship was being managed by their Special Assets Group. At that point, the Special Assets Group refused to address the overcharges. After several months of inaction, I sent an email to the bank letting them know that this action was not only unethical, it was also illegal. Two business days after my email, the bank resumed the specialized pricing on our accounts. However, the bank refused to credit the overcharges it had previously imposed. A couple of months later, the bank increased the service fees again - with no notice and no annual review. When I brought this to their attention the Special Assets Group responded with a bogus default letter on our mortgage. At that point, I filed a complaint regarding both the mortgage and service fees with the Comptroller of the Currency. While most of the issues surrounding the mortgage seem to have been resolved, the problem with the excess service fees has not. It appears as though the OCC is unwilling to pursue the service fees ; seeing it as merely a contract dispute, instead of the clear case of fraud and coercion that it is. After refusing to address the problem for several months, XXXX XXXX with Bank of America finally responded to my roughly twelfth email to him on the subject to say that the bank considers the current service fees to be correct. This is ludicrous, as they are wholly inconsistent with our agreement. I have since sent the bank numerous emails requesting answers to questions such as, " Who with Bank of America decided to change the charges on our accounts in a manner that is inconsistent with the specialized pricing agreement? When did the annual review occur that resulted in changes to the specialized pricing agreement? Where did it occur? Who was in attendance? If this meeting occurred, why was n't a representative of Ace in attendance, as there had been at every other annual review? Were we notified of this meeting in advance? If not, why not? Were we notified of the results of this meeting? If not, why not? '' I have gotten no response whatsoever from the bank regarding these questions. At this point, the total overcharges on our accounts is roughly {$50000.00} - and increases by another {$2000.00} every month it continues.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2016-10-21

Ramona, CA

Loan servicing, payments, escrow account

Mortgage: Home equity loan or line of credit

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with non-monetary relief

Disputed: No Timely Response

2016-10-21

Tarpon Spgs, FL

Account opening, closing, or management

Bank account or service: Checking account

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2016-10-21

Royal Palm Beach, FL

Loan modification,collection,foreclosure

Mortgage: Other mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response