AMCOL Systems, Inc.
Consumer Complaints
There are over 491 complaints on file for AMCOL Systems, Inc.. Dated between 2019-11-21 and 2013-08-01.
Complaints Page 3
2019-05-06
Galena, OH
Written notification about debt
Debt collection: Medical debt
Didn't receive enough information to verify debt
Complaint: I never knew that I owed anyone money, this just appeared on my credit report. I've called multiple times since & asked for information- they can't tell me anything about it, just that I owe money. I have no idea what it's for! Every time I've called they've been rude and can't understand why I won't just pay it.
Company Response: Closed with explanation
2019-04-27
Houston, TX
Attempts to collect debt not owed
Debt collection: I do not know
Debt is not yours
Company Response: Closed with explanation
2019-04-25
Magnolia, TX
Attempts to collect debt not owed
Debt collection: Medical debt
Debt was paid
Complaint: Amcol Systems continues to report a medical debt in the amount of {$170.00} that was paid by my insurance provider on XX/XX/16. Amcol Systems purchased this " debt '' from XXXX XXXX XXXX. XXXX XXXX XXXX no longer has any information on this alleged debt. Further, Amcol Systems began collection only 150 days after the bill was paid by my insurance provider. This is a violation of the XXXX settlement agreement. Per the XXXX policy collection agencies are supposed to allow 180 days from the date of delinquency to pass before attempting to collect on a debt.The 180 days is to allow the insured and the insurance provider to ensure that the medical bill has been paid correctly and to sort out any issues of coding error, policy error, administrative errors, etc.The payments regarding this service were made in separate check increments. There were a few coding issues that resulted in re- billing on this claim. This claim was paid in full by XX/XX/16. Attempting to collect additional money on this claim is a violation of the FDCPA. Amcol keeps verifying that this is a valid debt with XXXX only in an attempt to collect on it. Please find attached a copy of the balance sheet provided to me by XXXX XXXX XXXX XXXX that proves that the services were paid and the date that the claims were paid electronically to the providers.
Company Response: Closed with explanation
2019-04-18
Fort Worth, TX
Attempts to collect debt not owed
Debt collection: Other debt
Debt is not yours
Company Response: Closed with explanation
2019-04-16
Eloise, FL
Took or threatened to take negative or legal action
Debt collection: Medical debt
Threatened or suggested your credit would be damaged
Company Response: Closed with explanation
2019-04-15
Guadalupe, AZ
Attempts to collect debt not owed
Debt collection: Medical debt
Debt was paid
Company Response: Closed with explanation
2019-04-12
MI
Written notification about debt
Debt collection: Medical debt
Didn't receive notice of right to dispute
Complaint: I did not receive notice of this collection until it appeared on my credit report. XXXX. I didn't receive any phone calls making me aware of this debt. The company collecting debt is Amcol. The date of service for the debt XX/XX/XXXX18.
Contact # XXXX. The provider of service was XXXX hospital of XXXX mich. My credit score was damaged, I was not aware of this Debt.
Company Response: Closed with explanation
2019-04-09
Houston, TX
Attempts to collect debt not owed
Debt collection: Medical debt
Debt was result of identity theft
Company Response: Closed with explanation
2019-04-06
Bedford, TX
Attempts to collect debt not owed
Debt collection: I do not know
Debt is not yours
Complaint: FCRA states information reporting has to be 100 % verifiable and 100 % accurate otherwise the information must be removed under federal law. XXXX has been reporting unverifiable and inaccurate information on my credit which has damaged my credit. I intend to litigate if they do no remove this file from my credit report. I request for them to provide the written contract and physical documentation to support the information they are reporting on my credit report via the CFPB portal. Do not send screenshots. Do not send medical statements. Send my actual signature on a contract. As this debt is Not mine.
Company Response: Closed with explanation
2019-04-03
Quartzsite, AZ
Attempts to collect debt not owed
Debt collection: Medical debt
Debt is not yours
Complaint: Original Creditor Name : XXXX XXXX XXXX XXXX Opened XX/XX/2017 for {$890.00} Opened XX/XX/2017 for {$310.00} Opened XX/XX/2017 for {$210.00} Called the XXXX XXXX about details for the charges, receptionist stated to call debt collection agency as it was already transferred.
Company Response: Closed with explanation
2019-03-29
Felton, DE
Problem with a credit reporting company's investigation into an existing problem
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Their investigation did not fix an error on your report
Complaint: I was in an auto accident that required medical treatment : PA Law e Pennsylvania Motor Vehicle Financial Responsibility Law, 75PA C.S. l797 ( b ) ( 7 ). is to protect the US consumer that these companies refuse to adhere to Pa law so they are breaking the Law and refuse to update, correct or even have the correct amount of debt listen, seems they inflate the amounts and refuse to correct.
Company Response: Closed with explanation
2019-03-26
Medford, NJ
Attempts to collect debt not owed
Debt collection: Medical debt
Debt was paid
Company Response: Closed with explanation
2019-03-26
DE
Written notification about debt
Debt collection: Medical debt
Didn't receive enough information to verify debt
Complaint: On XX/XX/XXXX I received a notice of collection from Amcol Systems ; located at XXXX XXXX XXXX XXXX SC XXXX. I sent a letter on XX/XX/XXXX notifying them that the debt is in dispute and to cease collection efforts, until the debt is validated. I subsequently contacted by phone requesting that they send me a breakdown of the charges to which this debt is associated. I never received that information. I then contacted the original creditor XXXX and asked them to send me the breakdown of charges. I then received another bill from XXXX for a bill which included the total charges and no breakdown of the charges. I attempted for months to dispute the collection and the collectors ability to put this on my credit without validating it's accuracy. But I received no assistance from the credit bureau 's or the original creditor as to the breakdown of charges. It is my belief that the collection company has illegally continued to collect on a debt which has not been verified, after they received a notice to cease collection. This has been done by putting it on my credit report, thereby damaging my credit and potentially forcing me to pay it off in order to receive a loan from future lenders. After waiting for the bureaus and the collection company to provide me with the breakdown of charges, I then contacted the original creditor and requested a breakdown from them again. During that phone call with XXXX at XXXX she said they don't out a list of charges but that they were only general line item charges by category. I then pressed her for an itemized bill with all the charges, she was reluctant but then said she would do it. I received the itemized bill with all the charges on XX/XX/XXXX. I have still not gone through the itemization to see if the charges are all valid and correct, but yet the collection company has ruined my credit without any validation of the debt. Per section 809 of t '' the fair Debt Collection Practices Act '' the debt collector shall cease collection of the debt ... Until the collector obtains verification of the debt or any copy of judgement. Having put a collection account on my credit before validating the debt ( upon being notified ) is braking the law. I want the collection removed from my credit, until the debtor or collector has proof of the validity of the debt by judgement of a court.
Company Response: Closed with explanation
2019-03-15
Mesquite, TX
Attempts to collect debt not owed
Debt collection: Medical debt
Debt was paid
Company Response: Closed with explanation
2019-03-13
Houston, TX
Problem with a credit reporting company's investigation into an existing problem
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Investigation took more than 30 days
Complaint: ftc violation acol stystems
Company Response: Closed with explanation
2019-03-13
Mabank, TX
Attempts to collect debt not owed
Debt collection: Medical debt
Debt was paid
Complaint: AMCOL reported {$670.00} not paid to credit bureaus. I contacted XXXX XXXX directly via online, and paid the {$670.00} in full on XX/XX/XXXX2019. I attempted to dispute the report, but was unsuccessful. I saw that XXXX reported the amount again on XX/XX/XXXX. I tried to dispute again on XX/XX/XXXX, unsuccessful. On XX/XX/2019, I contacted AMCOL ( XXXX ) to gain information as to why they continue to report the amount on my credit when I paid to the company directly. I asked her when the correspondence was sent to me regarding the amount due by the third party, she said the company had no record and would not be able to confirm. I ended up speaking with a manager, XXXX, who stated that AMCOL sent correspondence in XXXX, which I never received. I told her that I did pay, but she said they would have to wait for XXXX XXXX to confirm payment. By the end of the conversation she said she would expedite trying to locate the payment confirmation. I contacted XXXX XXXX ( XXXX ), thereafter, spoke with a rep, XXXX, who stated that their records confirmed my payment of {$670.00} on XX/XX/XXXX2019 and pulling my information from collections on that same date. I called AMCOL back and ended up speaking with XXXX again who then said she received payment confirmation fifteen minutes ago. I expressed my disbelief that the company just received confirmation from XXXX XXXX on today. I also let her know that XXXX XXXX confirmed pulling my information from collections the same day the balance was paid. Because I have disputed this item multiple times, I can not dispute again and it's showing up negatively on my credit report for XXXX even though the bill was paid at the end of XXXX and pulled from collections at that same time. AMCOL did not follow up with my account properly and continued to make false reports on to the credit bureaus.
Company Response: Closed with explanation
2019-03-12
Arlington, TX
Attempts to collect debt not owed
Debt collection: Other debt
Debt is not yours
Company Response: Closed with explanation
2019-03-09
Bath, SC
Attempts to collect debt not owed
Debt collection: Medical debt
Debt was result of identity theft
Complaint: On XX/XX/XXXX, I sent a letter to Amcol Systems, stating the {$190.00} debt is not mine and of fraudulent activity. I did not receive a response from Amcol regarding the letter sent on XX/XX/XXXX. I sent a letter to XXXX, regarding Amcol Collection Agency, stating the debt is not mine and of fraudulent activity. XXXX sent a file back to me stating the debt was verified and no changes were made.
Company Response: Closed with explanation
2019-03-07
Council, NC
Written notification about debt
Debt collection: Medical debt
Didn't receive enough information to verify debt
Complaint: On two different occasions my husband visited the doctors office around the same time we were in transition of moving out of state. The doctors was informed of our new furture address to send the final bills to but continued to use our old address resulting in the two bills getting lost with USPS and therefore we never received the bills. It wasn't until our mortgage lender pulled our credit that we learned of these two descrepencies on our credit reports. We immediately paid the two payoffs and they said that they would remove these negative remarks/collections from our credit. To date they are still on our credit. Please remove from our credit.
Company Response: Closed with explanation
2019-03-04
KS
False statements or representation
Debt collection: Medical debt
Attempted to collect wrong amount
Complaint: XXXX XXXX is showing I owe over {$400.00} for an account that was paid off to via XXXX XXXX. I disputed this on my XXXX account as it should not be on my credit record. I also confirmed via XXXX did receive payment in full & checks all cleared the bank. XXXX didn't investigate at all. They took amcols word that I owed the money even after I told them I paid it in full to via XXXX. XXXX from amcol was still trying to collect payment & i told her they need to call their client via XXXX becausenit was paid in full. It should not even be on my credit report. I'm having no luck with people wanting to do their job & have this rectified.
Company Response: Closed with explanation
2019-03-02
Lucas, TX
Attempts to collect debt not owed
Debt collection: Medical debt
Debt is not yours
Company Response: Closed with explanation
2019-02-20
Indianapolis, IN
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Information belongs to someone else
Company Response: Closed with explanation
2019-02-16
Took or threatened to take negative or legal action
Debt collection: Medical debt
Threatened or suggested your credit would be damaged
Company Response: Closed with explanation
2019-02-13
Houston, TX
Written notification about debt
Debt collection: I do not know
Didn't receive enough information to verify debt
Company Response: Closed with explanation
2019-02-12
Liverpool, TX
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account status incorrect
Complaint: AMCOL system Acc # XXXX Amount {$480.00} It shows delinquent It should be paid by my health insurance Company stop billing me and report the account to the credit agincy Please remove this account from my credit report
Company Response: Closed with explanation