ALLY FINANCIAL INC
Consumer Complaints
There are over 6232 complaints on file for ALLY FINANCIAL INC. Dated between 2019-12-16 and 2012-03-09.
Complaints Page 58
2018-08-06
Columbus, GA
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account status incorrect
Complaint: XX/XX/XXXX both my credit report and husbands showed on XXXX the account was closed with a balance. Called and the lady said oh we are getting a new account # since we did a re-term. XX/XX/XXXX is was updated to show open XX/XX/XXXX. XX/XX/XXXX they both show closed again on XXXX.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-08-05
Atlanta, GA
Managing the loan or lease
Vehicle loan or lease: Loan
Problem with additional products or services purchased with the loan
Complaint: I tried to cancel my gap insurance and the dealership was sold without any notices with a balance being owed to me. After the cancellation from XXXX XXXX XXXX XXXX gap coverage. I have emailed the old owners and the current owners of the dealerships with no result of resolving the balance owed. There is a charge for XXXX for a paint warranty XXXX for gap coverage that should be refunded seeing as I traded the vehicle on XX/XX/2018 XX/XX/2018
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief
2018-08-04
Vienna, NC
Struggling to pay your loan
Vehicle loan or lease: Loan
Denied request to lower payments
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-08-03
Denver, CO
Managing an account
Checking or savings account: Checking account
Deposits and withdrawals
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief
2018-08-03
Damascus, OR
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2018-08-02
Montevallo, AL
Getting a loan or lease
Vehicle loan or lease: Loan
Problem with signing the paperwork
Complaint: My credit report was involuntarily frozen by XXXX due to its security breach. I applied for a loan today with Ally Bank through XXXX XXXX, etc. in XXXX, AL ; however, Ally Bank wants to charge me 15 % interest with a XXXX credit score. Two years ago I was granted a 12 % interest auto loan with a credit score of around XXXX with XXXX XXXX XXXX. I was told by the finance manager of XXXX that the reason Ally Bank charged this high interest rate is that my credit report had to be unlocked and that some finance companies penalizes consumers because of this. This is totally unfair to consumers. I did not place this freeze. XXXX had to place this freeze due to a security breach. What is going on? Most auto interest rates in today 's market starts at or about 3.0 with an average credit score of 640-699.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-08-02
Hamburg, NY
Struggling to pay your loan
Vehicle loan or lease: Loan
Problem after you declared or threatened to declare bankruptcy
Complaint: ally financial called me i tried to explain i am filing bankruptcy i gave the name of the attorney didnt have his number the agent was rude and harrassing refused to transfer me to a manager.
told them i was calling cfpb got off the phone with them and they continued to call back
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-08-02
Liverpool, TX
Improper use of your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Credit inquiries on your report that you don't recognize
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-08-02
Bentonville, AR
Managing an account
Checking or savings account: Savings account
Deposits and withdrawals
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with non-monetary relief
2018-08-02
Milwaukee, WI
Improper use of your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Credit inquiries on your report that you don't recognize
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-08-02
City Ranch, CA
Closing an account
Checking or savings account: Checking account
Can't close your account
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with non-monetary relief
2018-08-01
Key Biscayne, FL
Improper use of your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Credit inquiries on your report that you don't recognize
Complaint: For the past years someone is using my personal information to put inquiries on my account and countiously try to open accounts every time. I have filed a police report every time. I have tried contacting the companies. Some help and others give me the run around. This all happened when i was XXXX in 2014 and i had lost my backpack at school at the University of XXXX which had my new bank card along with all my personal information including my social secruity number which i had used that day to apply for financial aid. Ever since then i have had identy theft
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-07-31
Liverpool, TX
Managing the loan or lease
Vehicle loan or lease: Loan
Billing problem
Complaint: This has to do with a money order loan payment that was posted on XX/XX/2018. This payment was for the month of XX/XX/2018. The amount of the money order was for {$860.00}. Ally posted the payment incorrectly as {$960.00} and the money order was reversed. The payment was not returned to the bank, nor was it returned back to us. Ally keeps on calling us and stating we are past due. We can't get an answer from them telling us what happened to the payment after they put the amount incorrectly. They did not mail it back to us, nor does the bank that issued the money order have it. I just got off the phone with them for the 5th time and they can't give me an answer of what happened to the payment! They now have posted a late payment on our credit report. This payment was not 30 days late! I want to know what happened to the money order and when it was pointed out to them that it was their error, why wasn't it fixed.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-07-30
Calumet Park, IL
Managing an account
Checking or savings account: Savings account
Problem making or receiving payments
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-07-30
Fairview, TX
Incorrect information on your report
Vehicle loan or lease: Loan
Account status incorrect
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-07-28
PA
Getting a loan or lease
Vehicle loan or lease: Lease
High-pressure sales tactics
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-07-28
Newnan, GA
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account information incorrect
Complaint: Greetings XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX GEORGIA XXXX ( XXXX XXXX ) UNITED STATES OF AMERICA XXXX WHEREAS ; it is evidenced, beyond preponderance of doubt ; XXXX XXXX XXXX XXXX XXXX XXXX GEORGIA XXXX ( XXXX XXXX XXXX ; engaged in Fraudulent Financial Activity, with, ALLY Financial - XXXX, from time-frame : XX/XX/XXXX to PRESENT-XX/XX/XXXX. ALLY Financial - FALSE REPORTING, to ALL Three ( 3 ) Credit Reporting Bureaus.
Once, the Auto-Vehicle, is Purchased from XXXX XXXX. XXXX XXXX, and ALLY ( Auto ) Financial, attach, a Fraudulent, Un-Paid, Balance, of More-Than, {$160.00}, for Newly-Purchased Vehicle, which is still, on the XXXX XXXX - Sales Lot. As the NEWLY, Purchased Vehicle, has NEVER, exited/left, Sales Lot, located at : XXXX XXXX - XXXX XXXX XXXX, XXXX XXXX, GEORGIA XXXX Financial Fraud. Multiple Account Numbers ; Make/Model ; VIN Numbers, can be traced to : XXXX XXXX - XXXX XXXX, XXXX XXXX, and ALLY ( Auto ) Financial. ALLY - Predatory Lender - 'Redlining '. As ALLY Financial, Terrorists, dating back to :XX/XX/XXXX, to PRESENT - XX/XX/XXXX. ALLY Financial, Pled GUILTY - PAID-OUT, Billions-of-Dollars, in Recent, Major CLASS-ACTION LAWSUIT, in, SETTLEMENT. U.S.A - ALLY Financial - Predatory Lender - 'Redlining '.
HENCEFORTH ; XXXX XXXX - XXXX XXXX, GEORGIA XXXX ( XXXX XXXX ). UNITED STATES OF AMERICA ; engaged/involved, with ALLY Financial, XXXX. No Integrity to Customers. Violation of Code of Conduct. Gross-Negligence. Gross Mis-Management. Flagrant Misconduct. XXXX XXXX, and ALLY Financial. UNITED STATES OF AMERICA.
XXXX BLESS AMERICA.
Regards, XXXX XXXX XXXX. Consumer. Complainant.
XXXX XXXX XXXX XXXX XXXX, GEORGIA XXXX. ( XXXX XXXX ).
Text/Cell : XXXX E-mail : XXXX -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- From : XXXX XXXX XXXX Sent : Thursday, XX/XX/XXXX XXXX XXXX To : XXXX XXXX Subject : Re : RESPONSE. From. XXXX XXXX. Customer. Consumer. ( Re : From the XXXX at XXXX XXXX ).
-- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- From : XXXX XXXX XXXX Sent : Monday, XX/XX/XXXX XXXX XXXX To : XXXX XXXX Cc : XXXX XXXX XXXX XXXX RESPONSE. From. XXXX XXXX. Customer. Consumer. ( RXXXX : From the GM at XXXX XXXX ).
Good Morning XXXX XXXX XXXX - General Manager - XXXX XXXX - XXXX XXXX, GEORGIA XXXX ( XXXX XXXX ) UNITED STATES OF AMERICA : Thank you for your reply. As you and I, have met in person, before, on several occasions. THIS IS WHERE YOU/XXXX XXXX, XXXX XXXX, GA, CONTINUE, TO MISS THE MARK : To reiterate ; I admanatly, refuse to Purchase Vehicle, from XXXX XXXX ; to be " Ripped-Off '', and to be " Taken-Advantage-Of '' ; to be " Red-Lined '' ; for me, and my Auto Vehicle Loan, to again, be capriciously, Sold to an, Unlawfully, Discriminatory, Predatory Lender - " Redlining '', such as : ALLY ( Auto ) Financial, Terrorists.
Per : XXXX XXXX - XXXX ; XXXX ; XXXX ; Credit Score of : XXXX.
As of XX/XX/XXXX ; XX/XX/XXXX ; ALLY Financial have, and continue, to place FRAUDULENT ; DEROGATORY, Info., on ALL Three ( 3 ) of my Credit Reports. ALLY Financial, is FRAUD ; FALSE REPORTING, for Fraudulent Info., of Credit Score of : XXXX.
Thank you for your time, assistance and consideration.
Most Appreciatively, XXXX XXXX XXXX. Customer. Consumer. HomeOwner/Land Owner. Tax Payer.
XXXX XXXX XXXX XXXX XXXX, GEORGIA XXXX. ( XXXX XXXX ).
Text/Cell : XXXX.
E-mail : XXXX =================================================== -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- From : XXXX XXXX XXXX Sent : Friday, XX/XX/XXXX XXXX XXXX To : XXXX Subject : From the GM at XXXX XXXX XXXX Hello XXXX, My name is XXXX XXXX and I am the General Manager at XXXX XXXX. I see that you visited us and did not purchase the vehicle you are interested in.
I want you to have my personal contact information as well as my assurance to you that I am committed to selling you a car.
What do I need to do to put a car deal together for you?
Where did we miss the mark?
Looking forward to talking with you, XXXX XXXX General Manager See our Disclaimer/Privacy Policy.
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Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-07-27
Charlotte, NC
Closing an account
Checking or savings account: Checking account
Funds not received from closed account
Complaint: I opened a bank account with Ally bank on XX/XX/2018. That same day, I deposited a check from my employer into the account. The check went through and the money was available. On XX/XX/XXXX, my account was locked. I hadn't spent any money or messed with the account at all. I called the bank to figure out what was wrong. An agent asked me to email my passport and a utility bill to XXXX. I sent this information on XX/XX/2018 which was the next day.
On the same night of the XXXX, I received a phone call from a woman from the bank. She said that none of my information was able to be verified. I was confused and ask why? She said she was unable to answer the question and just that they have their own ways to verify and that my documents were not good. I was still confused and pressed why and asked what I could do. She said I could send in more documentation. While I was preparing to send, I was still very confused about my passport not being good as I have traveled with it and used it for ID many times. After going back and forth, I asked if I could just somehow get my money out. She quickly put me on hold and came back to tell me she has decided to close my account. I asked why she called for more documents if she wasn't giving me a chance to even submit them anymore. I asked if there was any way to keep it open. She said no and this was just a courtesy call to tell me they were closing the account even though she started the call asking for more documents.
I asked how I would get my money which was XXXX {$4800.00}. I had no fees as I had never used the account yet other than depositing my check. She said I would not get my money back.
This is the start of my complaint. Why will I not get my money back? She says the bank will give my money to my employer and it is up to them if they want to give it back to me. She said the bank is not responsible to give me my money back. I asked if she could email me some documentation that I could show to my employer to prove that my money was sent to them but she said no. I asked if I could have anything written to prove this conversation happened at all, she said no.
This is a lot of money for a bank to just take, or to give back to my employer with no proof that they gave it back or that my employer received it.
I was under the impression from my limited research that when banks close accounts, they must return the money minus any fees to the account holder. I didn't owe any fees, so I think I should be returned my money in its entirety.
As of now, the bank no longer answers any emails I send and the customer representatives say my account belongs to a woman and I can only talk to her about it. She does not answer the phone and voice mail is not available.
They have locked all access to my account so I have no way to access any statements or account numbers. All I have is the original check that I deposited and the emails the bank sent me.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with non-monetary relief
2018-07-27
Discovery Bay, CA
Managing an account
Checking or savings account: Checking account
Funds not handled or disbursed as instructed
Complaint: From XX/XX/XXXX until XX/XX/XXXX fraudlent charges have been made to my accound that were not authorized. 44 purchases containing over {$5000.00} were not authorized my by me.
My bank Ally has determined that I have authorized these purchases.
There is no possibly way i could have made these purchases.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-07-27
San Jacinto, CA
Incorrect information on your report
Vehicle loan or lease: Loan
Account information incorrect
Complaint: I contacted ally financial about the late payments on my account, each credit bureau is showing different months late the information they are reporting is not accurate and I asked for them to remove it, I have attached the letter I got back from them.
my credit report XXXX XXXX has XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX late 4 XXXX has XX/XX/XXXXXX/XX/XXXX XX/XX/XXXX XX/XX/XXXX late 4 XXXX has XX/XX/XXXX late 1 XXXX ( husband ) report XXXX has XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX late 4 XXXX has XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX late 4 XXXX has XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX as you can so nothing is consistent on how ally reported to the credit agency 's.
I just want them removed.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-07-27
Hobe Sound, FL
Managing an account
Checking or savings account: Checking account
Problem using a debit or ATM card
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-07-27
Far Rockaway, NY
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account information incorrect
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-07-26
Ft Myers, FL
Problem with a credit reporting company's investigation into an existing problem
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Their investigation did not fix an error on your report
Complaint: UPON TURNING IN A AUTO-LEASE TERM, FAKE DAMAGE REPORT WAS SUBMITTED FOR PAYMENT?
ALLY FINANCIAL finally wrote off the charge but will not remove my DELINQUENT REPORT FOR " 7 YEARS '' which reduced my credit FICO score by 100 points WITH XXXX REPORTING?
YOU can't injure a Person 's Credit for " SEVEN YEARS '' [ CHARGE IS " SLANDER OF CREDIT STANDING? & DEMAND COMPENSATION FOR INJURE ]
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-07-26
Houston, TX
Opening an account
Checking or savings account: Checking account
Account opened as a result of fraud
Complaint: I am a victim of identity theft. Several years ago someone broke into my office and stole several identity documents. I filed a report with the building when it happened and filed a police report after I found that my documents were being used to open accounts in my name. I found that leases in different states were opened in my name with utility accounts, cable accounts and phone accounts also opened. I've attached a copy of the police report and copies of letters sent from apartment complexes that executed leases in my name that I had to dispute, along with letters from other banks that opened accounts in my name and found that it was not me that opened them.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with non-monetary relief
2018-07-26
Plymouth, FL
Improper use of your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Credit inquiries on your report that you don't recognize
Complaint: I have recently started shopping around for an automobile loan. I gave 1 dealership - XXXX XXXXXXXX XXXX XXXX of XXXX, FL - authorization to run my credit report on XX/XX/2018. I received an alert almost immediately that they did so.
Today, XX/XX/18, I've received alerts for Hard Inquiries from the following business names : XXXX XXXX XXXX XXXX XXXX Ally Bank XXXX ( XXXX XXXX XXXX XXXX ) I'm concerned that one or more of the dealerships I've communicated with has run my credit without my permission.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation