ALLY FINANCIAL INC

2018-12-20

Palos Park, IL

Incorrect information on your report

Vehicle loan or lease: Loan

Account status incorrect
Complaint: I had an auto loan with Ally Financial from XX/XX/XXXX through XX/XX/XXXX which is now paid and closed. Back in XX/XX/XXXX I made arrangements to skip my XXXX payment and have it put to the end of my loan. I also made my XX/XX/XXXX payment With a customer service rep via phone on XX/XX/XXXX due to my wife being in the hospital. The Rep assured me that because i made the payment before XX/XX/XXXX although the payment would not post until XX/XX/XXXX. Because XX/XX/XXXX was a Sunday That Ally Financial would not report my account as being paid 30 days late. 5 years go by and I recently checked my credit reports ( XXXX, XXXX, And XXXX ) and see that Ally Financial actually did report the account as being paid 30 days late for XXXX & 60 days for XX/XX/XXXX. Which is incorrect
Company Response: Closed with explanation

Timely Response

2018-12-20

Star, MS

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Account status incorrect
Complaint: Dear Sir or Madam : I am writing to dispute the following information in my file. I have circled the items I dispute on the attached copy of the report I received. These item ( s ) showing 30/60/90 days late payments are inaccurate because the vehicle that was financed by Ally was totaled by XXXX insurance on XX/XX/XXXX. Ally voluntarily stopped drafting my checking account for payment. I contacted Ally on several occasions once they reported me 30 days late and was assured no payment was required of me and that the late payment status would be removed from my credit report. Ally has made no attempt whatsoever to collect payment from me in any way. Please remove these items from my report. . Sincerely, XXXX XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with non-monetary relief

Timely Response

2018-12-20

Chicago Heights, IL

Struggling to pay your loan

Vehicle loan or lease: Loan

Denied request to lower payments
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2018-12-19

Fort Pierce, FL

Managing the loan or lease

Vehicle loan or lease: Loan

Problem with additional products or services purchased with the loan
Complaint: On XX/XX/XXXX two month ago i bought a car XXXX XXXX XXXX from XXXX XXXX XXXX XXXX XXXX phone # XXXX XXXX XXXX the car was advertise for XXXX i confirm the price over the phone before i go there. when i went the price was XXXX i deal with it because i need a car right away. That is false advertisement Then they say the car come with more service but they never discuss any price with me. they give me so much papers to sign very quick it was already XXXX XXXX because XXXX make me wait a very long time before they rush me to sign a bunch of papers. when i check the paper contract 2 days later i notice extras charges for key replacement XXXX maintenance just oil change only up to XXXX XXXX miles XXXX gap insurance security XXXX plus tax on all services XXXX plus the interest rate in the total amount i ask to cancel all those Services. This is the message Cancellation Confirmation from my Email that XXXX agree to refund me Your refund will total as follows : Maintenance {$1100.00} Gap {$1400.00} Key {$400.00} -- -- -- -- -- - {$2900.00} + {$95.00} ( tax ) -- -- -- -- -- - < $ XXXX ( total ) Your total interest over the loan was : {$5300.00} once the refund amount posts : {$4200.00} -- -- -- -- -- - < $ XXXX ( Obviously will vary if you pay off faster ) XXXX say the XXXX plus interest will be refund between 6 to 8 weeks .During the two month i receive many email advertisement to buy a new car I contact the loan financial two month later i was told they never receive my cancellation paper that i signed in the dealer 2 days ago on the XX/XX/XXXX i call all day everytime the assistant transfer the call to financial department no one pick up the phone or call back. I call XXXX main line many time He never pick up and he never call back. I left many message for general manager sale manager finance manger XXXX XXXX different manager none of them pick up the phone none of them returned the call. The assistant that pick up the phone told me many time they are too busy to talk to me. I don't go there because the last time I went to sign the paper they make me wait a long time and when XXXX finally come he was Rude and unprofessional They even charge me pre delivery charge XXXX i pick the car in the dealer and it's a used car that is my first time buying a car by myself as I told them. i research about that charge it s for new car from manufacture the dealer need to refund the total amount for the extra service XXXX plus the interest they add in my loan without discussing any price with me. Just has the agree to cancel the service and refund the price And for wasting so, much time they need to refund another {$300.00} Also refund the XXXX delivery charge And Stop doing false advertisement For their cars
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2018-12-19

Wexford, PA

Opening an account

Checking or savings account: Savings account

Confusing or missing disclosures
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2018-12-18

E Fairfield, VT

Problems at the end of the loan or lease

Vehicle loan or lease: Lease

Excess mileage, damage, or wear fees, or other problem after the lease is finish
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2018-12-18

Liverpool, TX

Problem with a credit reporting company's investigation into an existing problem

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Their investigation did not fix an error on your report
Complaint: XXXX has been non-compliant with removing the unverified account ALLY FINANCIAL XXXX which has been deleted by XXXX and XXXX. XXXX and XXXX have both completed their research and determined that ALLY FINANCIAL was not established by myself but XXXX keeps verifying this accounts. Also, when I called the company they responded that XXXX did not send them all of the verifying evidence to confirm each account is unverified.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2018-12-17

Albuquerque, NM

Getting a loan or lease

Vehicle loan or lease: Loan

Fraudulent loan
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2018-12-17

Las Vegas, NV

Managing an account

Checking or savings account: Checking account

Problem accessing account
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2018-12-16

Wayland, MI

Incorrect information on your report

Vehicle loan or lease: Loan

Account information incorrect
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2018-12-15

Wildomar, CA

Managing an account

Checking or savings account: Checking account

Deposits and withdrawals
Complaint: On XX/XX/2018 an interest-bearing checking account was opened with an initial deposit of {$100.00}. There were to be two names on this with equal access for both. When the original paperwork was filled out one signee was living in XXXX but moving to XXXX so used her new XXXX address as she was planning to leave as soon as the funds were released from the of a piece of property, where both signees were going to reside at the same address. Because of where the XXXX signee resided she asked for the debit cards to be sent to the person who purchased her property, as her mail was frequently stolen. All requested information for both parties was filled out properly and sent in as required. On XX/XX/2018 a deposit was made in the amount of {$65000.00}. from a Title Company to this bank. As of XX/XX/2018, neither signee had received a debit card so the bank was contacted by one of the signees to find out when the debit cards would be arriving. They were told that it normally takes 10-15 days for debit cards to arrive, the bank was asked if they had expedited shipping. The signee was told yes, for a {$15.00}. fee XXXX XXXX would deliver both debit cards the next Wednesday. Wednesday came and went no debit cards arrive, again the same signee calls and this time she is told, " we do not nor have we ever had express delivery on our debit cards, you just have to wait for them ''. By this time we both are losing patience. A few days later two debit cards show up, different numbers, same person 's name on both cards! The same signee calls again trying to find out what is going on only to be told her name is not on the account and nobody is going to tell her anything! The other person on the account calls, gets one account activated and tells the bank to put the other co-signer on, they have all the information they need and to send her card to XXXX. The " good '' signee starts using her card, both have decided there is not enough time to purchase a car, get a pod and leave in a few days so has the " bad '' signee books a flight to XXXX through her phone using the " good '' signees debit card. ( with her permission & giving the debit card information ). On XX/XX/18 the " good '' signee tells the " bad '' signee to call her son and have {$55000.00}. drawn out of the bank account ( this had already been discussed with this bank when the account was opened and was approved as the second signee had used funds from her XXXX account to originally open the account ) as the " good '' signee was afraid someone would steal the one good card as she had several phones, debit cards, and personal items stolen in the past, either while she was in the hospital or even out shopping. On XX/XX/18 the " bad '' signee flies to XXXX, on XX/XX/18 the " good '' signee goes to have her hair done at a salon and when she goes to pay, her debit card is denied. She is mortified, the salon keeps her phone as collateral and she is left without any communication device. She does not own a computer, she does not drive and her SS debit card was stolen so the " bad '' signee was going to order her a new one when she got home to XXXX, not putting a rush on it as she had no idea the bank had closed down the second debit card. After several calls to this very annoying bank, who would tell me absolutely nothing, I called them posing as the " good '' signee, passed all their security questions, ( yes we are related and are as close as twins, and I also know I was breaking the rules ) but she needed her darn money and I needed to help her. To make a long story short, the bank gave me a phone number to call, which they called their, " Loss Prevention Dept '' and I was to ask for XXXX. I did what they asked, phony telephone number, phony name. By now the " good '' signee has her phone back, calls the bank to find out why she can't use her debit card, they now tell her she needs to send them a copy of her photo ID and an e-mail address. She had applied for her new ID a few weeks before but living in XXXX it could take up to 6 weeks to get it, all she had was an old ID and a new paper one stating a new photo ID was coming, they would not accept this ID and would not accept the fact that she did not have a computer, hence no e-mail address. She asked if she could give them the " bad '' signees e-mail, she was told absolutely not. She called me and I made a new e-mail account for her and she made a password, and when her ID came in she had the realtor send both requested pieces of information. This bank had never asked for it before, but now that it had a good amount of her money she needs to send in her ID or they won't release her funds! She also told them she had tried the number she was given for their Loss Prevention Department plus had other folks call it & they got the same info we received, their reply to that question is, " someone will get back to you in 2-3 days ''. I can't remember how many times the " good '' signee has called this bank to have my name put on her account and send me a debit card, & has asked them to please release her money. Today is XX/XX/18 and the answer today was the same as it was on XX/XX/2018 ; " someone will get back to you within 2-3 days ''. As a side note, when the account was first opened the bank was told in no uncertain terms they were not to send any checks. Earlier this week checks were sent to the XXXX signee, she hid them and they were stolen by the next day. The credit union where the wired money was to be sent has never received a confirmation that the request was received, we have no idea how much money is in this account as neither one of us has access to it. On XX/XX/2018 at XXXX XXXX I had my Credit Union send this bank a copy of my XXXX drivers license with the full name of the current account holders name and a copy of her account number with the routing number as it showed on the bottom of a deposit ticket sent to my address, so there is absolutely no reason not to add me to this account. In addition, this afternoon the account holder filled out all the paperwork that is required for me to have full access to all of her banking accounts, and that paperwork should be arriving by the middle of next week.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with non-monetary relief

Timely Response

2018-12-14

Lk Buena Vis, FL

Struggling to pay your loan

Vehicle loan or lease: Loan

Denied request to lower payments
Complaint: I assisted my wife and the primary signer of a vehicle loan provided to us by Ally Bank when we purchased the vehicle in XX/XX/XXXX. My wife filed bankruptcy in XX/XX/XXXX due to financial hardships we were experiencing. At the time of filing the only outstanding balance was the XXXX late fees that we had been charged on previous loan payments. We had caught up on the payments when my wife contacted Ally after the hurricane that we experienced here in XXXX in XX/XX/XXXX, and the vehicle payments were placed at the end of the loan. We then set up autopayments once the bankruptcy was started. Once the bankruptcy was formally acknowledged by the courts and the meeting of creditors took place, the online account for the auto loan was shut down. There was no communication with me directly from Ally regarding payments, where to direct payments if online payments were not being processed as arranged by us to make sure that the car payment continued. THE ONLY information I received was a copy of the claim that Ally made to the courts regarding the vehicle. There was no letter, documentation or instructions related to how I, the primary account holder and NOT included in the bankruptcy should make payments or advised the online auto payment account had been cancelled. Because the claim was filed with the courts, no one at Ally would discuss with me because they made the claim in the court. According to the claim, the only monies that the account was behind was the late charges previously mentioned, but showed the account current otherwise with payments. Based on the complaint response to my wife 's contact with the company, and after discussion with a rather rude, arrogant young lady in the bankruptcy department, there are some factual discrepancies First the letter referred to is from XX/XX/XXXX. Which was after the hurricane in Florida in XX/XX/XXXX, my wife called rectified the payment situation, and we have a claim in the courts showing that the payments, other than opposed late fees were due at the time of my wife filing bankruptcy in XX/XX/XXXX. The second complaint I have is that the bank did NOT EVER reach out to me personally to rectify payments. They state that they contacted me x 2, however, the calls were not received by the number listed on our account. There was no notification by mail, email on file, or certified letter advising me of the issues with the account. There were no attempts to rectify this situation with me EVER prior to the tow truck showing up in our driveway on XX/XX/XXXX at XXXX, it was repossessed in my name. Per the rude individual that my wife had spoken to, the bank was notified by the courts that the stay was lifted on XX/XX/XXXX and that it wasn't her problem that we had the car repossessed without a conversation with me regarding a resolution. Due to the fact that they repossessed the vehicle in my name, I am the primary account holder, not involved or named in the bankruptcy, the fact that they made no attempts to educate, instruct or contact me regarding continuing payments because they cancelled the online auto pay I want the company to retro the payments to the back of the loan, and allow us to take the vehicle back. Because of the financial hardship and danger that this put our family in because of the lack of a vehicle and having an XXXX and XXXX XXXX XXXX in the house that limited our access to them if emergency situations would occur and the fact that we have had to rent a weekly because of the slow response of the bank to my wife 's complaint, because they chose to place the repossession on my credit file before there was even a consideration of rectifying the situation, and because they knew my wife had a bankruptcy on file, the fact of trying to purchase, or lease a vehicle is out of the question. I am requesting that the company retro the payments due to the back of the loan, this would not harm them, this would only make them more money based on the interest rate of the loan, and you can not tell me that there has not been exceptions made previously by this bank. If a solution is not found and not satisfied to my liking, I am planning to file a lawsuit against Ally for unfair practices related to the fact that they did not allow me, THE PRIMARY signer, and not named in the bankruptcy, as well as cancelling our plans to continue payments, and then not allow me or educate me on these facts, or direct me on the address to provide payments to through the mail and not providing statements regarding the account as the PRIMARY signer. I find the results of the research done on my wife 's complaint incomplete, inaccurate and false to try and protect the bank 's poor policies.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2018-12-14

Improper use of your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Credit inquiries on your report that you don't recognize
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2018-12-14

Bethel Heights, AR

Incorrect information on your report

Vehicle loan or lease: Loan

Account status incorrect
Complaint: I got behind on my payments in the XX/XX/XXXX, I realized the reason I was having issues is due to scheduling of my payments. I contacted Ally, they stated that I could sign up for automatic withdrawal of my account for the rest of my account if I was current on ALL OF THE FEES AND PAYMENTS. So that's what I did, Paid all of the lates fee 's and the past due payment and set my self up on automatic withdrawal. I paid off the car in XXXXXX/XX/XXXX-Now I'm getting bills and negative reporting on my credit report from Ally. Ally is stating that I owe more late fee 's about 400.00 more and for some reason the account keeps rolling each month and I owe more fees. My last bill from them is now around 1,700.00-I 'm not getting any answers regarding this account.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2018-12-14

Louisa, VA

Managing an account

Checking or savings account: Checking account

Deposits and withdrawals
Complaint: I deposited {$8700.00} into my Ally Bank account last Thursday. I still havent received my funds and my online access has been locked. I need the money and they are not answering the phone nor are they returning my money.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with non-monetary relief

Timely Response

2018-12-14

Ft Myers, FL

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Account status incorrect
Complaint: I was subscribed to XXXX for a FEE. I had a scam on me from a Auto Leasing Company for RETURN -IN damage charges? I disputed and won my ALLY FIN case!! However the CREDIT AGENCIES now will hold a DELINQUENCY OVER MY HEAD FOR 7 YEARS?? ISN'T THIS ILLEGAL?? NOBODY CAN REMOVE THIS FRAUD CHARGE ACCORDING TO REPORTING AGENCY?? IS THIS A VIOLATION OF THE FCRA??
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2018-12-13

Houston, TX

Communication tactics

Debt collection: I do not know

Frequent or repeated calls
Complaint: This company keeps calling me regarding someone else 's debt. I asked them to stop calling me because its has nothing to do with me. They advise they have me in a database as related to the person with a similar last name. I advised I don't have anything to do with their affairs. The lady started yelling at me and advised me she was trying to help me out. I was not yelling at her I was addressing my concerns in a calm voice. I told her she isn't helping me out because I do not owe her anything.She got upset and hung up on me. I wish she would keep that same energy and never call my phone again. They are harassing me.Seems their debt collection practices are in violation with Texas consumer law.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2018-12-13

NV

Problems at the end of the loan or lease

Vehicle loan or lease: Lease

Excess mileage, damage, or wear fees, or other problem after the lease is finish
Complaint: Hello, My disputes are regarding the charges on the daily extension charges of 16 days and the excess wear charges for all tires totaling {$1700.00} I have had many leases with multiple leasing companies and I always had somebody inspect the cars also receiving a lease vehicle return kit. With Ally I didn't receive either one. I have pictures of the vehicles tires, wheels and body of the car at time of the car being returned to the dealer to show proof that the tires tread where not worn out. When I was speaking to a representative named XXXX on XXXX around XXXX XXXX. I spoke with him about 10-15 minutes regarding these charges and while I was speaking with him he was being quite aggressive with me and kept repeating " the terms of the contract states .... '' In a calm manor I was explaining to him when I was trying to return the vehicle to different dealerships in XXXX XXXX non of the dealers accepted lease returns from ally. Each dealer required an appointment to return the vehicle and when arriving to the dealer they wouldn't return vehicles from Ally because they do not accept leases from Ally Financial. Through this process I work 6 days a week 10 hours days and I only have a small window between when the dealer has an opening to accept the car and the days I had off. Attempted to return to car to 3 different dealers XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, NV XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX NV XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX NV XXXX Before receiving this bill and having this lease return issue I called Ally Customer service on XX/XX/XXXX the representative on the phone was very helpful after I explained everything and she said she will call me back the following day to find a dealer that will return the vehicle. She did not mention to me that I might have to file for an extension because of late days and she did not mention to me about a lease return kit to inspect the vehicle. Also she stated if there was no dealers available to accept the returns she would request a courtesy pick from my house. She called me the next day and gave me XXXX XXXX XXXX at XXXX XXXX XXXX XXXX. We had to make an appointment with them which was 3 days later was what they had open for me to return the vehicle. Between the run around all three dealers they gave me it was close to 3 weeks. Finally getting the vehicle returned I now get hit with a {$2200.00} bill and I'm stuck speaking to extremely rude Ally representatives that will not let you finish a sentence. Because Ally bank does not do business with the dodge dealers in XXXX XXXX they want me to pay for a vehicle that was sitting in a garage. They keep referring back to " the contract '' The contract doesn't state if there is an issue with returning the vehicle in a specific city or states. The representatives also mentioned that I should of returned the vehicle to the dealer I purchased the lease from which was in Michigan close to 2000 miles away. I also had 3 other leases from Michigan from other banks and never had a issue returning a vehicle. After playing phone tag for 2 weeks to speak with a supervisor because I work 6 days a week. On XX/XX/XXXX finally was able to speak to a supervisor named XXXX XXXX who was also very rude and aggressive. The first thing she states was that I took her out of a " meeting '' and what do I need. I forgot at the moment that I was inconveniencing her from her job and what she gets paid to do. LOL. Anyways she kept interrupting me when I was trying to explain the issue and she kept stating back to the " contract ''. Her excuse was also that if she helps me she has to do it for everyone else but everyone else doesn't run into the issue with dealers not accepting cars from Ally in XXXX XXXX. She was also very defensive like I was taking food out of her babies mouth. I attempted to resolve this issue with them many times but they would rather argue then to resolve an issue. I do see why do dealer in XXXX XXXX wants to do business with Ally Financial. Regards, XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2018-12-13

Torrance, CA

Managing an account

Checking or savings account: Checking account

Deposits and withdrawals
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2018-12-12

Baltimore, MD

Problem with a credit reporting company's investigation into an existing problem

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Their investigation did not fix an error on your report
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2018-12-12

Bowling Green, KY

Managing an account

Checking or savings account: Other banking product or service

Problem making or receiving payments
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2018-12-12

Le Claire, IA

Problem when making payments

Payday loan, title loan, or personal loan: Installment loan

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2018-12-12

East Rockaway, NY

False statements or representation

Debt collection: Auto debt

Attempted to collect wrong amount
Complaint: ALLY FINANCIAL INC. has engaged in a despicable tactic where I paid 100 % of my lease and then returned the car, they asked for additional money upon return alleging damaging in excess of wear and tear, I had filed a complaint for their dishonest debt collection conduct and we had reached a settlement on a revised amount of money that was being asked. I paid again 100 % of the amount they asked and upon receiving the amount of money they claimed I owed they falsely reported as a collection/reposesion account. I believe Ally Financial should be investigated, sanctioned and fined for their misconduct my credit report has dropped 45 points as a result and stopped me from applying for a mortgage. I reserve the right to bring any viable claims against ally for their willful, spiteful and predatory collection practice. I even received a letter claiming that I was paid in full from Ally.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2018-12-12

FL

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Public record information inaccurate
Complaint: ALLY / XXXX XXXX : HAVE PROVIDED INACURATE INFORMATION ABOUT ME BEING ON A : LIST - OFAC SDN - US TRESUARY / RESERVE FOR XXXX AND DRUG DEALERS. THE INFORMATION PROVIDED TO ALLY BANK IS FALSE AS I HAVE VERIFIED WITH TRESUARY. MY CREDIT RECORD IS INPECABLE AND I DONT TRUST THIS COMPANY TO CONDUCT ANY BUSINESS WITH MY INFORMATION. US TRESUARY HAS AN ONLINE SEARCH TOOL, EASY ENOUGH TO VERIFY MY GOOD NAME. THE ACTIONS COMITED BY XXXX XXXX XXXX ARE FRADULENT. PLEASE BEAWARE THAT MY GOOD NAME WILL NOT BE TATRNISH. GET IT RIGHT OR GET OUT OF THE BUSINESS.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2018-12-11

Bywater, LA

Struggling to pay your loan

Vehicle loan or lease: Loan

Loan balance remaining after the vehicle is repossessed and sold
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response