ALLY FINANCIAL INC
Consumer Complaints
There are over 6232 complaints on file for ALLY FINANCIAL INC. Dated between 2019-12-16 and 2012-03-09.
Complaints Page 38
2019-02-14
Mountain View, OK
Struggling to pay your loan
Vehicle loan or lease: Loan
Loan balance remaining after the vehicle is repossessed and sold
Complaint: I XXXX XXXX have tried to settle a vehicle repossession matter with Ally Financial for weeks now. There simply is no reasonable process in doing this, as my calls are never returned. I made a big mistake co-signing for a XX/XX/XXXX XXXX XXXX in XX/XX/XXXX for my daughter. She was not responsible and eventually the vehicle was repossessed. Had I been given notice personally about the loan default, I would have brought the vehicle loan current. I believe the only way to remedy this matter is by filing a complaint with the Consumer Financial Protection Bureau. I respectfully requested a detailed outline as to how many times the repossessed vehicle was placed in auction, and I would appreciate a copy of the resale certificate that proves a shortfall of {$8800.00}. I am also in a financial position to make a one-time payment of {$2500.00} with Ally Financial to settle this matter permanently. I would appreciate a response to my request for documentation as well as the financial offer in compromise through the Consumer Financial Protection Bureau. I am doing my best to resolve a matter for my irresponsible daughter who has fallen on hard financial situations.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-02-14
Lakewood, NJ
Managing an account
Checking or savings account: Savings account
Banking errors
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief
2019-02-13
MD
Improper use of your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Credit inquiries on your report that you don't recognize
Complaint: Many numerous third party inquiries on my credit report that I did not ask for. Called many of them, and nobody picks up and states office hours are closed when theyre open. I never asked these people to inquire about my credit.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-02-13
Juno Beach, FL
Incorrect information on your report
Vehicle loan or lease: Loan
Account information incorrect
Complaint: On XX/XX/XXXX I received a payoff letter from Ally Financial when my husband and I were buying a condo. We closed on XX/XX/XXXX and a check was made payable to Ally Financial for the amount stated in the payoff letter. I contacted Ally in XX/XX/XXXX as it was still showing open on my credit report. They assured me they would take care of this. Fast forward.. I contacted them several times since then to dispute the same problem. Same answers were given. It is still showing open on my credit report, it is s now XX/XX/XXXX and many months later and I need some help to get this to show closed and off my report. I am attaching the payoff letter and the cancelled check from the title company. Can you please help me?
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-02-13
Cordova, TN
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-02-13
Thompsons Station, TN
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account status incorrect
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-02-12
Lincoln, NE
Managing an account
Checking or savings account: Checking account
Funds not handled or disbursed as instructed
Complaint: On Friday, XX/XX/XXXX I was alerted by my email that my XXXX XXXX XXXX account closed. So I notified Ally right away to figure out the problem with my account. They said I made to many transactions on my card which by law, they were force to close it. So I had no way to access my {$2000.00} remaining balance to pay bills. Which I relied heavily on.
After speaking with a customer service representative that Friday, XX/XX/XXXX evening, he explained that my check would come in 7-10 business days. That never happened. Its XX/XX/XXXX and I've been speaking with Ally customer service reps/managers everyday and they have the same responses and same excuses. The point is I've been waiting for my check from Ally for 2.5weeks. They made me file a Affidavit today ( XX/XX/XXXX ) and said theres nothing they can do. They cant XXXX mail it to me and my rent is almost 2 weeks late.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-02-12
Lathrup Village, MI
Problems at the end of the loan or lease
Vehicle loan or lease: Loan
Problem with paying off the loan
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-02-12
Tarzana, CA
Problems at the end of the loan or lease
Vehicle loan or lease: Lease
Problem extending the lease
Complaint: I took over a car lease from Ally Financial and made all regular payments to the end.
On XX/XX/15 I called to extend the lease for one month & got confirmation no. XXXX.
I received the lease extension agreement dated XX/XX/2015 which I signed and sent back with a check # XXXX. So I returned the car on time with in the allowed millage.
After receiving a bill for extra $ 1300plus I called Ally and was told that they did not receive my check and that they did not extend the lease because of that. But I was told to send in a replacement check which I did check # XXXX for {$460.00} and then they would clear things up to XXXX balance.
They cashed my check but, never credited the account. Since then I have proved my case to three different agents/managers with copies of all document and each one accepted the facts and promised to fix it and notting ever happened.
This had been on credit for all this time I have disputed it however it's still on my record.
This is not fair business practice and I'm sure against the law.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-02-12
Belville, NC
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account information incorrect
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with non-monetary relief
2019-02-12
Church Hill, MS
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Other personal consumer report
Old information reappears or never goes away
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-02-11
IL
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Information is missing that should be on the report
Complaint: I received a denial letter on XXXX XXXX, 2019, from Ally Bank for a car loan, due to information supplied by XXXX credit reporting bureau. The credit score they supplied for me was 70 points below the other 3 reporting agencies. My husband 's score was 110 points lower than the other 3 agencies. I have no idea who this company is or how they are authorized to report on my credit status. From the information I have Ally Bank is the only Bank using this company. They are definitely not using the industry standard for Credt Scores. They have made up their own numbers ( XXXX ) and they are affecting my credit score and my ability to get credit. They also listed something about not having my phone number long enough. I have had the same phone number for 40 years. How can I stop them from lowering my credit score that we have worked the last 40 years to establish?
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-02-11
Charlotte, NC
Problem with a credit reporting company's investigation into an existing problem
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Their investigation did not fix an error on your report
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief
2019-02-11
Mc Kinney, TX
Struggling to pay your loan
Vehicle loan or lease: Loan
Denied request to lower payments
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-02-11
Cypress, TX
Improper use of your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Credit inquiries on your report that you don't recognize
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-02-09
Soquel, CA
Managing an account
Checking or savings account: Savings account
Deposits and withdrawals
Complaint: I opened a savings account on XX/XX/2019 with Ally Bank. That day I deposited a {$10000.00} check using the app. On XX/XX/2019 I received an email that the funds would be available soon. {$200.00} the next business day and {$9800.00} in two business days. On Wednesday XX/XX/XXXX my account was blocked so I called the bank. I spoke with 4 representatives and nobody said they can help me. The last person said there is a hold on the check and I need to call loss prevention the next day. I called loss prevention on Thursday XX/XX/XXXX, They rudely said I was told about the check and they can't help me.
Today is FridayXX/XX/2019 My account is still blocked. The paying bank of the check said it was cleared on Monday XX/XX/XXXX. Please help me access my funds.
case # XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with non-monetary relief
2019-02-09
Ny City, NY
Closing an account
Checking or savings account: Checking account
Company closed your account
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-02-08
Oakland, PA
Problem with a credit reporting company's investigation into an existing problem
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Their investigation did not fix an error on your report
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-02-08
Escondido, CA
Improper use of your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Credit inquiries on your report that you don't recognize
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-02-08
Pittsburg, TX
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account information incorrect
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-02-08
Santa Barbara, CA
Credit monitoring or identity theft protection services
Vehicle loan or lease: Loan
Billing dispute for services
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with non-monetary relief
2019-02-08
Key Biscayne, FL
Problems at the end of the loan or lease
Vehicle loan or lease: Loan
Unable to receive car title or other problem after the loan is paid off
Complaint: On XX/XX/XXXX at approx. XXXX my XXXX XXXX XXXX was repossessed by XXXX XXXX XXXX XXXX XXXX on the request of ALLY Financial Online - IRepo .
for late payments as follows : ( i ) 1 of {$220.00} and 2 of {$280.00} = {$790.00} ( ii ) Late Charges = {$110.00} and ( iii ) Expenses ( Retaking and Holding said vehicle ) = {$400.00} a total of {$1300.00} which was PAID on XX/XX/XXXX. ( 1 ) After paying the FULL total of {$1300.00} and the Towing company Charges of {$95.00} ( Storage = {$20.00} and Handling fee = {$75.00}. ( NOTE : The Towing Company would not release the vehicle unless it was satisfied that ALL payments were made. I left with my vehicle at approx. XXXX. Ally Auto Financial then sent a bill with a {$240.00} MISCELLANEOUS Charges. When I enquired they told me its from the Towing charges, REMEMBER they already charged me {$400.00} for Retaking and Holding vehicle. ( 2 ) I decided to PAY off the vehicle to avoid any more problems with the bank and on XX/XX/XXXX I called and requested a Pay-Off Quote and was given a quote of {$5100.00} good for Ten ( 10 ) days.I PAID with a XXXX XXXX Cashiers check for $ XXXX.I then went to the USPS Postal Service and mailed the check Certified Priority - Express, Tracking # XXXX XXXX XXXX XXXX . delivered XX/XX/XXXX @ XXXX. ALLY AUTO acknowledges receipt of the check which was posted on XX/XX/XXXX ( Four ( 4 ) days later and well within the Ten ( 10 ) day time limit ). I was told that I would get my car title within Fourteen ( 14 ) business days Confirmation # : XXXX. I then got a bill that I owe {$31.00} MISCELLANEOUS Charges. XX/XX/XXXX I submitted a complaint to the Florida Office of Financial Responsibility ( OFR ) who notified me that they mailed your office a copy of this complaint. I still have NOT heard from ALLY AUTO or received my Title. I believe I was robbed by the bank of the {$240.00} MISCELLANEOUS fees and would like to be reimbursed and given the title to my vehicle. Thanks for taking the time to investigate this request. I have all available documents, if requested.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief
2019-02-08
Skanawan, WI
Problems at the end of the loan or lease
Vehicle loan or lease: Loan
Problem with paying off the loan
Complaint: Car loan was refinanced XX/XX/XXXX by another bank and a certified bank Cashier 's Check was sent to ALLY for {$11000.00} at the address directed by them. The amount needed for payoff good through XX/XX/XXXX was {$11000.00} plus two additional days per diem of $ XXXX/day was added in order to ensure they received enough funds to pay loan off. Check referenced customer 's name and account number and was endorsed by two bank employees as required by issuing bank. Ally received check and applied on XX/XX/XXXX to loan in order to pay it off. Ally issued a letter stating that loan was paid off and directions on how to obtain clear title, notarized letter stating lien was released, original credit sale agreement marked paid in full XXXX XX/XX/XXXX, and a refund check for the overage of payoff of {$15.00} was sent back to customer. Customer received original title free and clear in mail sometime after and new bank refinancing added their lien to the title at that time. On XX/XX/XXXX customer contacted bank that refinanced car loan because she received a statement showing that she had a payment due to Ally XX/XX/XXXX. This statement also showed that the total payoff was paid on XX/XX/XXXX. Bank that issued Cashier 's Check looked up and saw that check was never cashed but also that it was never returned to the bank. Neither bank issuing check nor customer were ever contacted to say that check was not accepted. Customer called Ally on XX/XX/XXXX reference # XXXX and XXXX told her that check was reversed from payoff and that payment was due however he couldn't get any further information as to why payment was reversed due to payment processing center being closed and to call back Monday. Bank issuing Cashier 's Check and refinancing loan called Monday, XX/XX/XXXX reference # XXXX and was told that XXXX XXXX XXXX refused the check and sent it back to Ally and that Ally shredded the check and never notified customer or bank of issue. Bank requested that a supervisor review and manually send a payoff for the same amount that was sent in XXXX since check was valid and accepted for payoff and that bank issuing check would send a check for the same amount in order to resolve. However, bank nor customer would not send a check for amount now showing due since more interest has been accruing and customer nor bank were never notified that check was refused after they were notified that it was accepted and loan was paid off. Bank was transferred to XXXX reference # XXXX on XX/XX/XXXX who was going to request a supervisor to review in order to waive additional charges after payoff and would send payoff to bank. Payoff was faxed to bank on XX/XX/XXXX for {$11000.00} which is {$180.00} more than what was collected for payoff XX/XX/XXXX when originally received by Ally. Ally was called on XX/XX/XXXX by customer and bank jointly and spoke with XXXX in order to request that the payoff be dated back to when original check was received and that by Ally issuing all the documentation stating that the loan was paid off and not notifying bank or customer that check was sent back to them by their bank XXXX XXXX XXXX that it was harmful and deceitful to charge the customer additional interest and payments after payoff was received. XXXX stated she would send request to a Supervisor and that a Supervisor would call bank back to discuss the payoff. Supervisor never called bank back so again on XX/XX/XXXX bank called and spoke with XXXX at Ally again reiterating the problem and all the details. XXXX was going to talk with XXXX and again send a request to Supervisor to call back bank to try to resolve. No call was ever received by bank from a Supervisor. XX/XX/XXXX bank again called and spoke with XXXX at Ally reiterating the problem and all the details again and letting XXXX know that bank spoke with her on XX/XX/XXXX as well as XXXX on XX/XX/XXXX and that after both of them requesting a Supervisor call to resolve this issue no calls have ever been received back by bank from any Supervisor. XXXX promised to send through the request to Supervisor to call back bank in order to resolve. Still no call has ever been received by bank from any Supervisor at Ally. All the bank that refinanced the loan wants to do is try to get this loan paid off and Ally not only shredded the first check that was sent to them now they refuse to respond to numerous calls from bank and customer. They also want to make the customer pay additional payments and interest on a loan that should have been paid off over a month and a half ago.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-02-07
San Jacinto, CA
Problems at the end of the loan or lease
Vehicle loan or lease: Lease
Excess mileage, damage, or wear fees, or other problem after the lease is finish
Complaint: I Leased this car from Ally Financial for 3 years with the option to purchase at the end of the lease. towards the end of the lease I started calling the bank to ask for the option to purchase the car because I wanted to keep the car. They started running my credit every time I called them and begged them to please sell it to me because that was the only transportation I had to go to work ( See credit inquire history attached ) Once they noticed that the amount owned in xtra miles was greater than the value of the car in XXXX XXXX, Ally started demanded me to pay the amount owned in xtra miles. I was forced to go get another car loan to have transportation to go to work. On XX/XX/2017 After trying multiple times to get financing through different car dealers, I ended up in the XXXX dealer and when they run my credit and search for financial institutions one of the banks that came back offering me a car loan was Ally. Same bank that totally denied me the option to purchase the car I leased from them because of my bad credit was willing to finance me my new car loan. I fell that I was victim of FRAUD with this bank. Plus because all the multiple inquires I was forced to take a 16 % interest rate on my new loan. The government shouldn't allow this companies to still from their good clients. I was offer a Lease with a purchase option and they did not comply at the end of the contract.
This should not be affecting my credit because I comply with every payment until the end of the contract.
I really hope I find someone that will legally educate me as to what my options are to get out of this problem since I comply until the last payment. Ally Broke the contract by denying the option to purchase the car at the end of the lease as they had promised when I got it. How can they call this Lease with option to buy? don't let them fool you.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-02-07
Ny City, NY
Closing an account
Checking or savings account: Checking account
Company closed your account
Complaint: On XXXX XXXX 2018 XXXX XXXX d.b.a. Ally Bank decided to close my account ending in XXXX without specifying a reason and deposit the {$0.00} in my checking account ending in XXXX. XXXX the floor supervisor stated that my checking account ending in XXXX was also in Jeopardy. The bank is relying on the catchall clause regarding its right to deny service for any reason. I have been an account holder for 10 years. My XXXX check goes to them. They stated that I had no right of appeal and offered to forward the XXXX check. The current checking account balance is XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation