ALLY FINANCIAL INC

2015-10-08

Chalmette, LA

Managing the loan or lease

Consumer Loan: Vehicle loan

Company Response: Company chooses not to provide a public response Closed with monetary relief

Disputed: No Timely Response

2015-10-08

Manhattan, NY

Deposits and withdrawals

Bank account or service: Checking account

Company Response: Company chooses not to provide a public response Closed with non-monetary relief

Disputed: No Timely Response

2015-10-08

Dr Martin Luther King Jr, FL

Taking out the loan or lease

Consumer Loan: Vehicle loan

Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2015-10-07

Brooklyn, NY

Taking out the loan or lease

Consumer Loan: Vehicle lease

Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2015-10-07

Magnolia, TX

Managing the loan or lease

Consumer Loan: Vehicle loan

Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2015-10-07

Hoard, TX

Making/receiving payments, sending money

Bank account or service: Other bank product/service

Complaint: Hello I am a current customer of yours. I contacted Ally collections dept today ( XXXX/XXXX/15 ) and spoke with a woman by the name of " XXXX ''. I spoke with XXXX about an issue relating to an late fee that was suppose to be adjusted about a month ago and it wasnt. XXXX was VERY RUDE AND UNPROFESSIONAL! Everytime I would try to explain things to her I would get cut off. She wasnt a good listener at all! When she was speaking to me she acted like she was speaking to a child or something and I let her know that I am a grown woman and she needs to learn how to speak to customers. I explained to her that I had called about a month ago and spoke with a supervisor about this adjustment. She told me No You Havent! She went on to belittle me because there were payments on the account from last year that were insufficient. She went as far as being very disrespectful about me speaking to another rep prior to speaking with her about an extention. She said well its in your notes that you asked the other rep why was she asking so many questions in order to get an extention. She said its been 3 years since you 've had an extention so the policy changes! I told her well I do not know anything about how your policies work I was just asking the other rep is it necessary to ask all these questions in order to get an extention! She said well we doing this for your benefit it do not really matter to us we are tying to help you out and if we need to ask questions we will! I told her XXXX XXXX XXXX that the conversation I had with the other rep isnt any of her concern nor do we need to be discussing what I spoke about with the other rep! I told her we are suppose to be speaking about this late fee that is suppose to be adjusted! XXXX said well im not doing anything about the late fee not being adjusted! I said ok let me speak to your supervisor! She said well ill just put in a request so you can speak to oneXXXX I said no I want to speak to your supervisor Now! She acted as if her supervisor was in a meeting. She I cant just put a supervisor on the phone to speak with you! I told her that is a Lie Ive called plenty of times and requested a supervisor and they were immediately put on the line with me! She knew she was being very rude and didnt want anyone to know about it! So I argued with her continuousily and she finally put a supervisor on by the name of XXXX. This woman did a way better job in fixing the problem I called about. But what needs to happen is this XXXX person needs to be fired! She did not try to fix the problem she wanted to argue and belittle the customer! I told XXXX I had been having problems making full payments due to me being in the hospital for several months for XXXX complications. She wasnt concerned at All! She said by you making these partcial payments you arent doing anything for your account! We dont care about you calling in and asking for extentions they arent doing anything for you we want the money! So with that being said she is as low as they come! She does not need to deal with customers at all! Her behavior was unacceptable! She needs to be terminated im sure im not the only person who has had this problem with her! Its people like her who makes it hard for the entire company! She makes the entire company look bad! Never should you argue with a customer! I though you guys needed to know about this person! I will be contacting others over your company about this issue!
Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2015-10-07

Salton City, CA

Taking out the loan or lease

Consumer Loan: Vehicle loan

Complaint: On XXXX XXXX, 2015, I submitted a letter to Ally Financial regarding issues with respect to a vehicle loan financed by Ally for XXXX XXXX XXXX in XXXX, California. Among other things, I requested that Ally respond to my issues. I have yet to hear from them. I have tried repeatedly to contact them but my calls go to unqualified personnel in the XXXX. They refuse to give me a direct contact person, email or phone number.
Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: Yes Timely Response

2015-10-06

Reno, NV

Managing the loan or lease

Consumer Loan: Vehicle loan

Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2015-10-05

Quartzsite, AZ

Problems when you are unable to pay

Consumer Loan: Vehicle loan

Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: Yes Timely Response

2015-10-05

Atl, GA

Using a debit or ATM card

Bank account or service: Checking account

Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2015-10-02

Massillon, OH

Loan servicing, payments, escrow account

Mortgage: Other mortgage

Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2015-10-02

Carlisle, PA

Account opening, closing, or management

Bank account or service: Savings account

Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2015-10-02

Manhattan, NY

Deposits and withdrawals

Bank account or service: Checking account

Company Response: Company chooses not to provide a public response Closed with non-monetary relief

Disputed: No Timely Response

2015-10-02

Dayton, OH

Taking out the loan or lease

Consumer Loan: Vehicle lease

Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: Yes Timely Response

2015-10-02

Aurora, UT

Account opening, closing, or management

Bank account or service: Checking account

Complaint: I applied for an Ally checking account and savings account. I ws granted XXXX. a total of {$20.00} was transferred to those accounts out of my checking account I have had for a while. Then Ally blocked my accounts with them and told them I have to prove to them who I say I am. I called and emailed them several times. Finally I was told they performed a credit check and it did n't go through. During the application process I was never told my credit would be checked by Ally Bank. Also if the credit check did n't go through why did they transfer my money to their accounts? They should n't have done that. The application process should have been stalled until this was settled. I also told them I froze my credit report because I was a victim of identity theft a few years ago. I told them they need to return my money and close my Ally Bank accounts. Instead they refused and if was after this they sent me a signature card which I signed and returned and they keep sending me emails but they refuse to unlock my account, they refuse to return my money and they refuse to close my Ally accounts. They never received my permission to perform a credit check and never said during the application process they would do so. Since the credit check did n't go through they should never have approved me for accounts with them and never should have transferred the money. They have committed petty theft ( stole and refused to return {$20.00} XXXX and they have committed banking fraud and illegally tried to access my credit report without permission. I want my money back and the ally accounts closed. If Ally Bank still refuses to return the money I want criminal charges pressed against the fraudulent company for petty theft and banking fraud. They keep sending me emails and mail so obviously they know I 'm not a fraud. Ally Bank is the fraud. They have sent me a checkbook and a banking card. I have n't used any of the checks and I have n't activated the banking card.
Company Response: Company chooses not to provide a public response Closed with non-monetary relief

Disputed: Yes Timely Response

2015-10-02

OH

Managing the loan or lease

Consumer Loan: Vehicle loan

Complaint: Hello, I received a letter from Ally Financial inc.and Ally Bank, that they settled a lawsuit with XXXX government agencies -- the U.S. Dept. of Justice and the Consumer Financial Protection bureau -- over allegations of discrimination in auto financing. and that a credit will be reflected in my next billing statement. I was told that the credit would be applied to the principle, but when checking my ally online account history, the XXXX credits {$48.00}, of that {$24.00} went to finance charges, {$94.00}, of that {$47.00} went to finance charges. QUESTION : Is n't that whole amount to be applied to the principle?
Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: Yes Timely Response

2015-10-02

Discovery Bay, CA

Managing the loan or lease

Consumer Loan: Vehicle lease

Complaint: I am having terrible experience with Ally Financial. They are asking me to pay for damages that I am not liable for or is within acceptable wear and tear and also they have wrongfully reported negative remarks to credit bureaus. Not to mention poor customer experience and near harassing experience. It all started within couple of months of me signing the lease. I had set up auto payment but within couple of months they sent me past due invoice with few cents outstanding. I called them right away to find out what happened. They said some taxes/fees had gone up after I signed the lease. But they also said instead of changing my monthly payments that was already set, I can simply pay the total outstanding payment when I return the car. Since the amount was small I decided to hold on as suggested. When I finally returned the car to a different dealer, for several days I did not hear from them. I called Ally to find the status. They said they have not received any update from the dealer. I called dealer but they said they completed paperwork same day. I called them back, that 's when they said they have received it and will get back with final statement within couple of weeks. In the mean time, I received an alert from my credit monitoring service that a past due payment has been reported by Ally in the amount {$21.00}. I was shocked. At the same time, I received final statement by mail, I was even more shocked to see that they have listed XXXX damages and asked me to pay for them. I called them again to ask why it was reported as past due when I did not even receive final invoice and additionally it was already agreed that I will pay the small delta when I settle final invoice. I also told them I was aware of only XXXX scratch on the left rear bumper and that too was within the size of circle they said will be acceptable. I also told them the other damages I had never seen and I am sure they must have been caused during idle parking at dealer 's place when there was no action taken. They did not have any explanation and took it for additional research and said they will get back within within a week or so. I called them again after a week. Call got redirected to asset recovery and agent asked me how do you want to pay the outstanding balance without even asking what I am calling about. I told them I want to find status of dispute first before talking about the payment. Then the agent looked into records and said XXXX of damages has been waived but not the scratches on the rear bumper and on the front bumper. When I asked why, the agent was forcing me to believe the size of scratch was more than size of the circle as seen in the picture. I explained it was certainly not the case as I can also see the same picture. There were XXXX parallel lines of scratches, each less than the size of the circle but when you try to fit the XXXX lines in the same circle then they will go little more than the circle. I said I am aware of that but the contract clearly says size of each scratch has to be less than the circle size so why are they combining XXXX separate lines together. He said thats the final resolution. I asked what are my options to ensure the final resolution is impartial and not be same finance company. He did not provide any response to that. I googled myself to locate how to seek help in such situations where finance company claims to have final judgment and hence submitting this request to investigate and help. I paid every single payment on time, took very good care of the car. The additional payment was only few cents that the company agreed to be settled later and I am ready to pay when the invoice comes but still they reported to credit bureau. My payment history and credit rating has been XXXX If their contract said multiple lines of scratches will be viewed in combination, I would have fixed them too myself.Still I am finding it difficult
Company Response: Company chooses not to provide a public response Closed with non-monetary relief

Disputed: Yes Timely Response

2015-10-01

Burlington, NC

Managing the loan or lease

Consumer Loan: Vehicle loan

Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2015-10-01

Hickory Hill, TN

Managing the loan or lease

Consumer Loan: Vehicle loan

Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2015-10-01

Wascott, WI

Account opening, closing, or management

Bank account or service: Checking account

Company Response: Company chooses not to provide a public response Closed with non-monetary relief

Disputed: No Timely Response

2015-10-01

Lady Lake, FL

Account opening, closing, or management

Bank account or service: (CD) Certificate of deposit

Company Response: Company chooses not to provide a public response Closed with non-monetary relief

Disputed: No Timely Response

2015-10-01

Hinkley, CA

Cont'd attempts collect debt not owed

Debt collection: Auto

Debt was discharged in bankruptcy
Complaint: I have filed for Chapter XXXX and was granted a discharge of all debts, including an Auto loan from Ally Financial. They are still reporting this loan as delinquent to a number of credit reporting agencies. Did send them a letter to stop reporting on this debt, but they will not comply.
Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2015-10-01

Lufkin, TX

Taking out the loan or lease

Consumer Loan: Vehicle loan

Complaint: I finally sit down and saw that my interest rate was high on my loan for the car that i 'm purchasing. Its a XXXX valued at XXXX when I finalized everything it came out as XXXX finance charges. Well I was thinking that was might step for that yr and amount and now I got a letter saying that they was sued and had to pay XXXX payment on the loan because of discrimination well I do n't believe it was color but I do believe it was unfair practices on their behalf. I think I could have gotten lower interest rate compared to someone with the same credit the difference was I already had a car loan out already. The company is called ALLY ....
Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2015-09-30

Benbrook, TX

Managing the loan or lease

Consumer Loan: Vehicle loan

Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2015-09-30

Effingham, KS

Managing the loan or lease

Consumer Loan: Vehicle loan

Complaint: Financed a vehicle from XXXX XXXX with Ally Auto. Last payment was in XXXX 2015. The bank has still not sent a copy of the Lien Release to KS Dept of Revenue / Titles and Registration. Vehicle was involved in an accident and totaled. XXXX will not settle claim without Title. Contacted customer service on XXXX XXXX and was told it would be faxed within 24 hours. It still has not been received to date.
Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: No Timely Response