ALLY FINANCIAL INC
Consumer Complaints
There are over 6232 complaints on file for ALLY FINANCIAL INC. Dated between 2019-12-16 and 2012-03-09.
Complaints Page 146
2016-08-29
Discovery Bay, CA
Managing the loan or lease
Consumer Loan: Vehicle loan
Complaint: Allied auto loan continue to harass me by calling several times wanting payment payment is due the XXXX of each month made payment on XXXX 2016 which was still under the 10 day grace period of not being late they continue calling and wo n't stop. I did answer their phone calls 2 times and ask why are they still calling me. They gave me reference number XXXX and said they would stop, but they continue. The second call I answered I was not given a reference number he only gave me his employee # XXXX and name XXXX. I have been receiving a total of XXXX calls as of today hope you can help me. I am a XXXX patient and receiving these calls have made me go this far because I ca n't take it any longer.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2016-08-27
Avon, CO
Cont'd attempts collect debt not owed
Debt collection: Auto
Debt was paid
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief
2016-08-27
Elmwood Park, IL
Account opening, closing, or management
Bank account or service: (CD) Certificate of deposit
Complaint: I opened XXXX CD with Ally Bank five years ago the maturity was XXXX XXXX, 2016, we closed the CD on XXXX XXXX, 2016 and did not receive interest from XX/XX/XXXX till XX/XX/XXXX. I can not find my disclosure but I thought that they pay interested in the grace period.
I called and they told me that do not pay interest because I close the account.
Can you tell me if this is common practice?
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2016-08-27
MI
Managing the loan or lease
Consumer Loan: Vehicle lease
Complaint: On Saturday, XXXX XXXX, XXXX I turned my leased XXXX XXXX XXXX vehicle in to XXXX where they recorded my odometer as reading XXXX miles. Ally, the leasing agent with whom I financed my vehicle with, recorded the mileage as reading XXXX, a XXXX mile difference! I returned my vehicle XXXX miles under the allotted XXXX miles as permitted by my lease agreement. I performed a search of the vehicle 's VIN number. XXXX XXXX 's Used Cars located in XXXX XXXX, MI is selling the vehicle for {$19000.00} with the odometer reading listed as XXXX. Yet, Ally listed the odometer on my inspection report as reading XXXX. According to the Michigan Secretary of State that is odometer fraud. My sales lady and I inspected the car, the tires, rims, interior & exterior, using Ally 's Vehicle Lease Return Kit as our guide, finding no issues that would cause alarm or repair/replacement fees. I replaced the windshield before I turned it in due to a crack & under my lease terms I had a duty to do so. That was the only issue with my leased vehicle. As of Saturday, XXXX XXXX, XXXX, the XXXX XXXX XXXX chain of custody was transferred from myself to the XXXX dealership.On Friday, XXXX XXXX, XXXX, Ally sent a third party inspector to the XXXX dealership to perform the inspection on my now former XXXX XXXX XXXX leased vehicle. On Saturday, XXXX XXXX, XXXX, I received a letter sent to me from Ally claiming that I owe them {$820.00} for four new tires on the grounds that all four tires had gouges/cuts in the sidewalls. On Saturday, XXXX XXXX, XXXX, I returned a XXXX XXXX ATS to XXXX with tires that were absent of any type of gouge or cut. From Saturday, XXXX XXXX, XXXX until Friday, XXXX XXXX, XXXX, the vehicle, no longer in my chain of custody sat on XXXX dealership lot. The vehicle sat for six days before it was inspected by Ally 's third party inspector. At any point in time during those six days any number of things could have happened to the vehicle 's tires. The dealership could have traded them out & replaced them with a damaged set. The vehicle was no longer in my possession. The inspection was performed without me being present. It is very easy for Ally to make false claims & charge you for alleged damaged tires when no one but a third party inspector is allowed to be present. On Monday, XXXX XXXX, XXXX, I receive XXXX letters from Ally. XXXX letter stated that my vehicle sold at auction but failed to list what it sold for & that I am responsible for the {$820.00} charge for the tires. I called the XXXX number listed on the letter & spoke to a female operator who informed me that my tires were bald & mileage has nothing to do with the tread wear, weather & road conditions are the main factor. I informed her that I will not be paying the {$820.00} charge & to make note of it in my account.Ally was dropped by XXXX as a financer due to an enormous amount of customer complaints & now they are using nefarious & fraudulent claims & damages in order to make up for the money lost from XXXX dropping them. I refuse to pay a dime of the {$820.00} they are falsely claiming I owe for tires. This company needs to be investigated & criminal charges filed against them. Ally carries the burden of proof. The vehicle has been sold & no longer in their chain of custody. They had a third party inspector inspect the vehicle alone with no witnesses & no one from the XXXX dealership to concur & validate his findings or photos taken of the tires. Now Ally is sending me letters claiming they reached out to me with their willingness to work with me. They have never reached out to me other than to send me letters stating I owe the amount & if I did not pay them they threatened me with sending me to collections & reporting negative credit info.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief
2016-08-26
Arsenal, PA
Cont'd attempts collect debt not owed
Debt collection: Auto
Debt was paid
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief
2016-08-26
Temperanceville, VA
Cont'd attempts collect debt not owed
Debt collection: Auto
Debt was paid
Complaint: Ally is reporting a paid account as collection. See attached agreement re : their unlawful repossession and ultimate agreement that they will report paid and remove negative actions after date of repossession
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2016-08-26
Euclid, OH
Shopping for a loan or lease
Consumer Loan: Vehicle loan
Complaint: On XXXX 2015 I received a package in the mail from Ally Financial letting me know that I was identified as an eligible customer for a discrimination settlement. I returned the package as indicated.XXXX I never got my payment. I called back in XXXX, and they said the payment was mailed to my old address, they updated my information. However I never got the check, I called again in XXXX, and they said that they are reiissuing the check again, but never got it, I have emailed and called them and they never follow up, they forward me to voice mails and they never return my calls. I called today again, and they have not returned my calls yet nor have I received my compensation. Very rude, and poor customer service, very dismissal. I did n't ask for this situation I think they should be able to help me and find a solution to this situation.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2016-08-25
Chester, NY
Making/receiving payments, sending money
Bank account or service: Other bank product/service
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief
2016-08-25
Shalimar, FL
Deposits and withdrawals
Bank account or service: Checking account
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2016-08-25
Santa Ysabel, CA
Making/receiving payments, sending money
Bank account or service: Other bank product/service
Complaint: paid off loan to car with XXXX checks. They cashed a XXXX check and a XXXX check almost 2 months ago.
they said XXXX check was sent back ( however, no check received and bank statement shows they cashed check ) they kept XXXX check.
they are now saying I own 3 months car payments and will repo vehicle despite them having almost XXXX they cashed to buy out vehicale and can not account for the money.
I 've called 30 times, promised a call back and never given one. Told different story every time.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2016-08-24
Madison, WI
Account opening, closing, or management
Bank account or service: Checking account
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with non-monetary relief
2016-08-24
Kansas City, KS
Problems when you are unable to pay
Consumer Loan: Vehicle loan
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2016-08-24
Boston, MA
Account opening, closing, or management
Bank account or service: Checking account
Complaint: I tried to open a bank account at ally bank, but I was denied since I do not have any social security number. On this link XXXX it is stated that I am not required to provide a SSN to open a bank account.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2016-08-24
Orion Twp, MI
Deposits and withdrawals
Bank account or service: Checking account
Complaint: There were about XXXX disputes on my account that I notified Ally Bank about. I was told that the debit card would be closed and I would receive my money back. Well instead of that happening, Ally added on fees for the disputed amounts. They then reported the fees to XXXX and a collections agency as though I had a negative account. I have contacted them several times to correct this. Please assist.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief
2016-08-23
Sanford, FL
Deposits and withdrawals
Bank account or service: Checking account
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with non-monetary relief
2016-08-23
Doral, FL
Problems when you are unable to pay
Consumer Loan: Vehicle loan
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2016-08-23
Barboursville, WV
Managing the loan or lease
Consumer Loan: Vehicle loan
Complaint: I send extra money with my regular payment to cover a late fee but the company does n't apply the extra amount to the late fees. They apply it to principal and carry the late fees forward. I have called company three months-XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX -- been told I have to call and ASK them to apply extra payment to the late fees. I have tried in that in XX/XX/XXXX and XX/XX/XXXX but it does not work. I have been told they would correct the problem and even given references numbers but the next bill shows up and nothing was done. On XXXX XXXX, 2016 I called and was told part of the {$30.00} late fee would be adjusted and the other part would be waived. With that assurance I sent {$260.00} to cover the remaining {$260.00} on the statement. They are still showing late fees. No adjustment has been made. I can never get my account caught up. Late fees keep accruing. It 's a scam. Their customer service is the absolute worst I 've ever encountered. The rep sounds like someone in XXXX and they talk and talk and never make any sense. I have spent at least 1.5 hours on the phone trying to resolve this issue and told at least twice it would be corrected and nothing is done.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2016-08-23
Douglas, MI
Managing the loan or lease
Consumer Loan: Vehicle lease
Complaint: I leased a 2003 Chevy Malibu from Ally Bank. The lease was for a three year period and XXXX miles. Upon returning the vehicle at the designated time at lease end and dealership, it was inspected by the dealer and found to have normal wear and no damage to either the interior or exterior and approx. XXXX under in allotted mileage. Ally Bank was notified of the return. The car remained at the dealership for an undetermine amount of time until a bank representative was sent to do an inspection. This inspection also noted normal wear with the exception of a so called crack in the side of driver 's seat. We received pictures of the alleged crack which were clearly undefined. There was no crack in the seat when the car was returned. Ally has retained the security deposit and is demanding an additional {$100.00} I have made 3 attempts to resolve this issue with the bank all of which have had no response. They now threaten collection and negative credit reporting. Ally Bank has made it clear to me that they have no intention to do nothing other than harass and strong arm me until cave in and write a check.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief
2016-08-19
Stonington, ME
Cont'd attempts collect debt not owed
Debt collection: Auto
Debt is not mine
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief
2016-08-19
Fithian, IL
Deposits and withdrawals
Bank account or service: Checking account
Complaint: Ally bank advertises that they do not charge any fees for the international incoming wire transfer. Since Ally bank does not have a XXXX code, Ally bank uses XXXX XXXX XXXX as an intermediary bank.
I was told from the Ally bank customer service that if the fund is in US dollars, 'Ally bank and the intermediary bank ' will not charge any fees. What is quoted is 'no fee from Ally and XXXX '. However, the intermediary bank charged me {$22.00}. I first contacted Ally, and got a reply to contact the intermediary bank ( XXXX ). I contacted XXXX, then I was informed that XXXX as an intermediary bank always charges the transfer fee. I contacted Ally again, complaining that they provided the wrong, misleading information. However, they maintain that because the fee occurred in the third party, they can not reimburse the fee.
I am very disappointed that 1. the bank provided the wrong information 2. They refuse to reimburse because it is happened by a third party. Ally bank should take responsibility for providing the wrong information and the loss of the customer from the wrong information.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief
2016-08-19
Milwaukee, WI
Shopping for a loan or lease
Consumer Loan: Vehicle loan
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2016-08-19
Beemerville, NJ
Account opening, closing, or management
Bank account or service: (CD) Certificate of deposit
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2016-08-18
Dallas, TX
Problems when you are unable to pay
Consumer Loan: Vehicle loan
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2016-08-18
OH
Managing the loan or lease
Consumer Loan: Vehicle lease
Complaint: yes ally bank was suppose too 2 weels ago send me forms in the mail for deffered car payment???? they are giving me therun around????? they were suppose too also fax theforms too??? plussend regular mail?????? very upset lied too????
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2016-08-18
Indiahoma, OK
Managing the loan or lease
Consumer Loan: Vehicle loan
Complaint: I am behind a payment. I contacted Ally to make arrangements, they told me that they could defer XX/XX/XXXX and move XX/XX/XXXX to the end of the note and that my next payment would be XX/XX/XXXX, provided that I make the XX/XX/XXXX payment. This payment was made and all was well. In the first week or so in XX/XX/XXXX I received a call and was told that the agreement was not for XX/XX/XXXX/XX/XX/XXXX but for XX/XX/XXXX/XX/XX/XXXX and that I was late. I told them that I took the opportunity to pay off other commitments in order to avoid this in the future and that payment would have to wait until XX/XX/XXXX. ( both XX/XX/XXXX and XX/XX/XXXX would be paid then ) since then I have received daily phone calls. They state that they need information but I have given them the same information every time. It is clear that this is no longer about communicating but about harassing me. Arrangements have been made in good faith, even after they change the original agreement without my knowledge.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation