ALLY FINANCIAL INC

2017-06-20

Missouri City, TX

Getting a loan or lease

Vehicle loan or lease: Loan

Fraudulent loan
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-06-20

Martinsville, VA

Managing an account

Checking or savings account: Checking account

Problem using a debit or ATM card
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-06-20

Agoura, CA

Improper use of your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Credit inquiries on your report that you don't recognize
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-06-19

Douglas, MI

Incorrect information on your report

Vehicle loan or lease: Loan

Account status incorrect
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-06-19

Oxford, GA

Improper use of your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Credit inquiries on your report that you don't recognize
Complaint: On XXXX / XXXX / XXXX , XXXX XXXX XXXX filed a credit inquiry without my authorization. I have n't had any need of purchasing a car and this is a fraudulent inquiry that I would like taken off of my XXXX credit reports. I 've already reached out to them directly but to no success.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-06-19

Memphis, TN

Improper use of your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Credit inquiries on your report that you don't recognize
Complaint: Dear Sir or Madam, While checking my personal credit report with all XXXX credit bureaus in XXXX XXXX , I noticed several inquiries made by numerous of organizations on XXXX / XXXX / XXXX . I have reached out to the organizations and no one was willing to help due to the age of the inquires. I have even went as far as mailing certified letters to the credit bureaus requesting for the unauthorized inquires to be removed on XXXX / XXXX / XXXX .
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-06-19

Cutlerville, MI

Struggling to pay your loan

Vehicle loan or lease: Loan

Denied request to lower payments
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-06-19

Key Biscayne, FL

Managing the loan or lease

Vehicle loan or lease: Loan

Problem with fees charged
Complaint: My name is XXXX XXXX , I am trying to get in contact with somebody at the Settlement Division or Consumer Financial Protection Bureau to see if you can help me in the following matter. Consumer Financial Protection Burea u, Ally Auto Finance Settlement and U.S D epartment of Justice sent a letter with a checkwith the amount of {$520.00} because I was identified as eligible to receive this money from a settlement between the Consumer Financial Protection Bureau, th e U.S Department of Justice, Ally Financial Inc. and Ally Bank over allegations of discrimination in auto financing between XXXX XXXX , XXXX and XXXX XXXX , XXXX . In the letter said that this amount was determined by the Consumer Financial Protection Bureau a nd U.S Departm ent of Justice. Until today I have not been able to deposit this check because it was sent to a wrong address and by the time I got the check itwas already expired. I have called the phone number that is in the letter so many times with no results because I do not have a specific extension that they ask for. I have called the Consumer Financial Protection Bureau and the representative told me to write an email to Ally Auto Finance to see if I can resolve my problem. I wrote the email on XXXX XXXX , XXXX and I have been waiting for a response since then with no answer until today XXXX XXXX , XXXX . I need that whoever is in charge of this matter get in contact with me so another check can be sent to me. I am going to attach a copy of the letter with the check that I receivedand I am going to provide my updated address. XXXX XXXX XXXX XXXX XXXX XXXX XXXX , FL , XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-06-17

Elgin, IL

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Account status incorrect
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-06-16

Lincoln, NE

Problems at the end of the loan or lease

Vehicle loan or lease: Lease

Problem extending the lease
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief

Timely Response

2017-06-16

Jacksonville, FL

Opening an account

Checking or savings account: Savings account

Unable to open an account
Complaint: I can not adequately express how disappointed I am in Ally Bank and my first and only encounter with their establishment. I signed up for an online savings account. Confirmed the trial transactions to make the transfers - specifically designated that the funds were to come from my Money Market account. Then I find that the transfers did not go through, that my newly acquired Ally account was permanently suspended ( XXXX / XXXX / 17 ), t hat they had tried to transfer out of the wrong account and had then charged that account a total of {$66.00} for XXXX transactions supposedly for insufficient funds. If they had taken the transfer from the correct account, as designated, they would have found that there was more than enough to cover the transfer. I am out {$66.00} with apparently no recourse.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-06-16

Lansdowne, VA

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Information belongs to someone else
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-06-15

Phoenix, AZ

Managing an account

Checking or savings account: Savings account

Deposits and withdrawals
Complaint: XXXX XXXX XXXX posted a check for {$1800.00} to Ally Bank last week via express mail and it has still not been received by the Bank. The 1st check was returned and I need this matter resolved.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-06-15

Sandy Hook, CT

Managing the loan or lease

Vehicle loan or lease: Lease

Problem with fees charged
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-06-14

Belleville, NJ

Problem with a credit reporting company's investigation into an existing problem

Vehicle loan or lease: Loan

Their investigation did not fix an error on your report
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-06-14

Getting a loan or lease

Vehicle loan or lease: Loan

Changes in terms mid-deal or after closing
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-06-13

Philadelphia, PA

Managing the loan or lease

Vehicle loan or lease: Lease

Billing problem
Complaint: Dear Sir or Madam, Ally bank is stating I owe them {$330.00}. They are claiming that XXXX XXXX withdrew money from them that they never received. The transaction happened through a 3rd party service called XXXX XXXX. XXXX XXXX will not speak to to me only to XXXX XXXX. I spoke to 3 different representatives from XXXX XXXX who claimed I do not owe ally bank any money. 1st XXXX Representative : 2nd : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX PA. XXXX XXXX PA XXXX XXXX XXXX Also XXXX from XXXX XXXX # said to use code XXXX for the case. I 've been corresponding with XXXX XXXX from ally Bank her address : XXXX XXXX XXXX XXXX MI XXXX tel # XXXX FIle # XXXX Below is a letter I sent to ally bank which list all the events. I ca n't get the bank representatives to talk to one another. <P/>Ally XXXX. XXXX XXXX XXXX, MN, XXXX RE : Acct. # XXXX Dear Sir or Madam, Below is a chronological order of facts in reference to above account. <P/>XXXX XXXX Leased a car through ally bank. XXXX XXXX, XXXX Returned car. Leased ended. XXXX XXXX, XXXX Received Satisfactory letter from ally bank. Account paid in full. XXXX XXXX, XXXX Paid ally bank electronically {$330.00} by mistake through XXXX XXXX. I had no account with ally bank. XXXX XXXX Called ally to have money returned. They said they had no record of it. XXXX XXXX Called XXXX XXXX to get record of it. They said to call ally back. XXXX XXXX Called ally back still no record of it. XXXX XXXX, XXXX Had XXXX XXXX pull payment of XXXX out of ally bank. XXXX XXXX, XXXX Received letter from ally Bank stating they had not received final payment. I called ally bank and explained to them what happen. They claimed they would close out file. XXXX XXXX, XXXX Received a letter from XXXX XXXX XXXX XXXX. Also I received phone calls from them. I spoke to XXXX XXXX and explained what happen then mailed him a copy of Satisfactory letter. I also tried to call ally Bank but they keep transferring the calls to XXXX XXXX at XXXX XXXX XXXX XXXX. XXXX XXXX Received phone calls, letter and an email from XXXX XXXX XXXX claiming I owed XXXX to ally Bank. Sent Satisfactory letter to XXXX. XXXX XXXX, XXXX Sent request to XXXX for validation of debt. Sent Satisfactory Letter to XXXX. XXXX XXXX, XXXX Received letter from XXXX XXXX XXXX claiming I owed XXXX. Sent Satisfactory letter to XXXX XXXX XXXX. XXXX XXXX XXXX Received letter from ally Bank claiming I owe XXXX. Called XXXX/XXXX/XXXX spoke to XXXX at ext. XXXX explained all to him and he said to call back XXXX/XXXX/XXXX. I tried to call a couple of times and after long hold periods I hung up. <P/>This matter has been going on to long not to mention the harassment from Collection agencies. I ask for a respond to this letter within 15 days. You should also notice the car payment with ally Bank was approximately {$250.00} not XXXX.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-06-13

Aloha, OR

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Information belongs to someone else
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-06-13

Firestone, CO

Getting a loan or lease

Vehicle loan or lease: Loan

Credit denial
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-06-13

NJ

Problems at the end of the loan or lease

Vehicle loan or lease: Loan

Problem related to refinancing
Complaint: Company allowed me to lease a vehicle at an astronomi cal " Rent-Fee '' ch arge that should be deemed illegal. After 3 years of paying this disgusting rate, I went to purchase my vehicle through Ally Financial ( the same company I leased the car from ) and they denied me financing. How could it be fair to not allow the customer to buy the vehicle after a lease?
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-06-13

Lansdowne, VA

Getting a loan or lease

Vehicle loan or lease: Loan

Fraudulent loan
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-06-12

Bolingbrook, IL

Trouble during payment process

Mortgage: Other type of mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-06-11

Kansas City, MO

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Information belongs to someone else
Complaint: I recently received a copy of my credit report and it shows an inquiry by this company that I do not recall authorizing.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-06-11

Rancho California, CA

Struggling to pay mortgage

Mortgage: Other type of mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-06-10

Phila, PA

Improper use of your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Credit inquiries on your report that you don't recognize
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response