AFNI INC.
Consumer Complaints
There are over 2808 complaints on file for AFNI INC.. Dated between 2019-12-13 and 2013-07-10.
Complaints Page 5
2019-07-28
Okc, OK
Attempts to collect debt not owed
Debt collection: I do not know
Debt is not yours
Complaint: The collection that AFNI is trying to collect is {$250.00} and the original creditor is 11 XXXX XXXX. Previously this month thus collection was disputed by the original creditor and it was dismissed from my credit report only to reappear weeks later as an AFNI collection. I would like this removed as well as I didnt own the original debt so therefore do not own this debt.
Company Response: Closed with explanation
2019-07-26
Chicago, IL
Written notification about debt
Debt collection: Other debt
Didn't receive notice of right to dispute
Complaint: Afni, inc. collection showed up on my credit report on XXXX without sending any correspondence related to the debt or my right to dispute the debt. This collection should be removed immediately
Company Response: Closed with explanation
2019-07-26
Norfolk, VA
Written notification about debt
Debt collection: Other debt
Didn't receive enough information to verify debt
Company Response: Closed with explanation
2019-07-25
Correll Park, NC
Attempts to collect debt not owed
Debt collection: Other debt
Debt is not yours
Company Response: Closed with explanation
2019-07-23
FL
Took or threatened to take negative or legal action
Debt collection: Other debt
Threatened or suggested your credit would be damaged
Complaint: Back in XX/XX/XXXX, I went into a local XXXX XXXX XXXX authorized re seller to purchase a new XXXX XXXX I was not currently an XXXX XXXX XXXX customer ( previously a XXXX customer ) so to preorder the phone, they had to setup a new phone line and create an account for me.
I came back to the store a few weeks later when the phone came in stock, and unknowingly, the representative created another phone line for my account even though they already created one when I first preordered the phone. We later noticed the issue when I received my first phone bill that was for 2 phone lines ( each with XXXX installments being charged to it ) but I was only in possession of 1 phone. I went back into the store to have the phone line removed, but I was told that we were no longer in the 14 day window when they would be able to cancel the additional phone line from my plan in person and they would need to submit a ticket to have the additional line cancelled. I was told the issue would be resolved on my next billing cycle and that the representative from XXXX XXXX XXXX was going to be handling the correction.
In the mean time, my phone bill was not correct because I was being charged for the duplicate phone installment and an additional phone line, so I refused to pay the phone bill until the issue was resolved. In early XX/XX/XXXX, I was informed that the bill was going to be sent to a collections agency due to the outstanding payment and that my phone service was going to be suspended.
To resolve the issue, I then had to drive over to the corporate XXXX XXXX XXXX store in XXXX XXXX, XXXX, where I explained the issue and ended up speaking with the district manager for the authorized resellers. I was told multiple times that the issue was going to be resolved however the issue kept getting worse. To fix the issue, they had to accelerate the installment plan on my XXXX XXXX, and then my current invoice included the full {$1000.00} to pay off the entire phone. I was told that once the phone was paid off, they would be able to cancel the duplicate phone line. It took a few weeks for them to actually credit off the full XXXX charge, and to keep my service on, I ended up making a partial payment for the services incurred on one of the phone lines.
The district manager finally assisted with cancelling the XXXX charge from my additional phone line, and then they were able to cancel the extra phone line and correct the installment of my XXXX back on to the correct phone line that I transferred over from XXXX. I was also told that my phone bills were corrected due to the duplicate charges and additional fees that were being assessed due to non-payment when the original invoices were incorrect.
Since then, I no longer thought there was an issue of an outstanding balance due to XXXX XXXX XXXX and thought that the issue was resolved with the original amount going to collections. Also, since this issue arose I also signed up for XXXX XXXX XXXX home internet and my bill was always paid in full, and there has never been any indication that there was an outstanding balance.
Today ( XX/XX/XXXX ) I received another call from a collections agency on behalf of XXXX XXXX XXXX to collect on an outstanding {$30.00} ( of which I don't even believe that I owe ).
Company Response: Closed with explanation
2019-07-23
Christiana, DE
Written notification about debt
Debt collection: Other debt
Didn't receive enough information to verify debt
Company Response: Closed with explanation
2019-07-23
Stewart, AL
Attempts to collect debt not owed
Debt collection: Other debt
Debt was result of identity theft
Complaint: I opened a comcast account the bill was paid XX/XX/2017 and then it was closed by XXXX saying it was not up to date but later they found that it was incorrect. I did not reopen the account and brought back equipment to XXXX XXXX, the associate assured me everything was taken care of and it was closed.
This collection started popping up, out of blue and saying I owe a debt which is not true. This is a false collection because they have no payment history, no explanation of debt, and they keep changing their name every time I dispute it.
Now its AFNI, debt change to {$280.00}, before which was two weeks ago, It was XXXX XXXX with debt of XXXX.
Company Response: Closed with explanation
2019-07-23
Hollywood, CA
Attempts to collect debt not owed
Debt collection: Other debt
Debt was paid
Company Response: Closed with explanation
2019-07-21
Jacksonville, FL
Written notification about debt
Debt collection: Other debt
Didn't receive enough information to verify debt
Complaint: I received an alert from my credit bureaus stating my credit account has dropped due to a collection account, never opened an account with afni and it just showed up on my report. I was never contacted by them.
Company Response: Closed with explanation
2019-07-19
Detroit, MI
Written notification about debt
Debt collection: Other debt
Didn't receive notice of right to dispute
Company Response: Closed with explanation
2019-07-18
Grants Pass, OR
Communication tactics
Debt collection: I do not know
Frequent or repeated calls
Company Response: Closed with explanation
2019-07-17
Jax, MS
Attempts to collect debt not owed
Debt collection: Other debt
Debt was result of identity theft
Complaint: Identify theft Amount : {$340.00} Collection : AFNI, inc Contact : XXXX This dispute was settled. I was a victim of identity theft. It was settled with XXXX XXXX by phone XX/XX/2018. Myself, XXXX, and XXXX XXXX was on 3 way. I don't know why is this showing on my credit report. It should not be in collections. Please help!
Company Response: Closed with explanation
2019-07-17
MS
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account information incorrect
Complaint: A debt collecting company, AFNI, placed a collection report on my credit report before they even sent me a notice of collection. The account is FALSE and they never gave me the chance to dispute it before placing it on my credit report. They placed the collection account on my credit report on XX/XX/2019, but the date of their first and only letter to me is XX/XX/2019, a full TWO MONTHS EARLIER!
The account is not only DISPUTED, it is FALSE!
Company Response: Closed with explanation
2019-07-16
AL
Attempts to collect debt not owed
Debt collection: Other debt
Debt is not yours
Complaint: There is a collection placed on my credit XX/XX/2019 for a account i have never had or heard of for XXXX cable. They FRAUD collection company that placed it on my credit reports is claiming its from XX/XX/2019. I havent used comcast in 10 years and dont owe a debt. This is not my account at all
Company Response: Closed with explanation
2019-07-16
Fort Lauderdale, FL
Communication tactics
Debt collection: Other debt
You told them to stop contacting you, but they keep trying
Company Response: Closed with explanation
2019-07-16
Quartzsite, AZ
Written notification about debt
Debt collection: I do not know
Didn't receive notice of right to dispute
Complaint: I am writing in regards to two collections on my credit report. I am unsure who the debt collectors are and they have not notified me in any form in regards to the debt they are attempting to collect. The account is showing they are on behalf of XXXX. I did not have a contract, not contact, with the collection company after the accounts were charged off and closed with the original party. The account was reported on XX/XX/XXXX, by XXXX XXXX XXXX, in the amount of {$480.00}, however closed date shows XX/XX/XXXX. The second account was opened on XX/XX/XXXX as well in the amount of {$100.00}, however the closed date shows XX/XX/XXXX. I am unsure who this company is, never communicated with them, and I have never signed documents in regards to the debt.
Company Response: Closed with explanation
2019-07-16
Euclid, OH
Attempts to collect debt not owed
Debt collection: I do not know
Debt is not yours
Complaint: I recently got my annual credit report and I noticed a collection for Afni inc I disputed and it came back as verified but I never got any documentation to prove this debt belongs to me. I also never recieved a letter within 15 days to remind me of my right under the fair credit reporting act to dispute. I also contacted the orginal creditor to get documentation that the credit agency coudnt give me. The orginal creditor dosent have a signed contract with my name on it so how can this debt collection company verify this debt is mine. I will not pay this debt because the orginal creditor dosent even have a contract and I refuse to pay something I dont owe. Even though there isnt a orginal contract bearing my signature Afni inc is still reporting this account on my credit report which is a violation of the fair debt collection act. If I am not provided the orginal contract bearing my signature proving I owe this debt and I'm not provided license to collect in my state of Ohio I will not pay this debt and i will persue litigation for XXXX $ for violation of the debt collection act because this account still remains on my credit report
Company Response: Closed with explanation
2019-07-12
Pooler, GA
Communication tactics
Debt collection: Other debt
Called before 8am or after 9pm
Company Response: Closed with explanation
2019-07-11
CO
Communication tactics
Debt collection: Other debt
Frequent or repeated calls
Complaint: I am receiving multiple calls from this company on multiple occasions. I know they are allowed to call once a day and I have no problem with that except they never leave a voicemail.I have received a calls on many dates that I can provide call records for, these are the ones that stick out the most, XX/XX/2019 XXXX XXXX ( this one I answered and got no response on the other line ), XX/XX/2019 XXXX XXXX ( 3 separate calls at this time ). I called and asked why they were calling so much and was told, " sorry for the over calling '', -I asked they remove my number and the gentleman said ok and hung up. This is all from -phone # XXXX. I have read reports about them using multiple numbers but those numbers can not be found. I have a few numbers I have blocked. I don't know if they are related due to them never leaving a message.
Company Response: Closed with explanation
2019-07-10
Central Park, IL
Written notification about debt
Debt collection: I do not know
Didn't receive enough information to verify debt
Company Response: Closed with explanation
2019-07-10
Hollywood, CA
Attempts to collect debt not owed
Debt collection: Other debt
Debt was paid
Company Response: Closed with explanation
2019-07-09
Foothill Ranch, CA
Attempts to collect debt not owed
Debt collection: Other debt
Debt is not yours
Complaint: On XX/XX/2019, AFNI filed a claim with the credit reporting agencies for a debt of XXXX $ associated with an XXXX XXXX XXXX account. This debt is invalid. I have sent them a letter via certified mail requesting proof of the debt.
Company Response: Closed with explanation
2019-07-09
Stkn, CA
Attempts to collect debt not owed
Debt collection: Other debt
Debt was result of identity theft
Complaint: On XX/XX/2019 I received a collection notice from A company called AFNI. The letter stated I owed {$1400.00} to XXXX XXXX XXXX. I never used XXXX XXXX XXXX services before and had not seen any other bills that need to be paid from the said company. It was a surprise that it was sent straight to collections and not have any notices to begin with. I believe this was a case of stolen identity with the intent of ruining my credit.
Company Response: Closed with explanation
2019-07-09
El Sobrante, CA
Attempts to collect debt not owed
Debt collection: I do not know
Debt is not yours
Company Response: Closed with explanation
2019-07-08
Oxford, GA
Attempts to collect debt not owed
Debt collection: Other debt
Debt is not yours
Complaint: ON XX/XX/2018 i contacted XXXX XXXX ( AFNI, INC ) in regards to a total amount of {XXXX} debt stating I owed to company. I have explained to company this debt is falsely verified and is not mines. Company insisted rudely that i pay this debt. I do not have a contract with XXXX XXXX, and i am not liable for NO debt with this company.
Company Response: Closed with explanation