AES-PHEAA

2018-11-29

Concord, TN

Dealing with your lender or servicer

Student loan: Federal student loan servicing

Trouble with how payments are being handled
Company Response: Closed with explanation

Timely Response

2018-11-29

Dealing with your lender or servicer

Student loan: Federal student loan servicing

Received bad information about your loan
Company Response: Closed with explanation

Timely Response

2018-11-29

Los Angeles, CA

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Account status incorrect
Company Response: Closed with explanation

Timely Response

2018-11-29

Arlington, VA

Dealing with your lender or servicer

Student loan: Federal student loan servicing

Trouble with how payments are being handled
Complaint: Hello, I have been paying back my loans as required. Recently I received a bonus from my employment and tried to do the responsible thing here and put it towards my loans. I went into the system and paid off one of my loans entirely. Afterward I went back in to find that the amount I paid which listed the full amount I paid {$5100.00} did not satisfy the amount. In looking back at the records it details/verifies that the amount I paid was in fact the full balance ( Principal {$4900.00} and Interest {$280.00} ). However, they are coming up with an additional {$280.00} that I owe. It's pretty clear they essentially didn't zero out the interest amount when I paid. However, when I called them to rectify they claimed this was a hidden amount not reflected in the numbers they had generated in the system for me to view. The service representative I spoke to then proceeded to tell me if they make an error or find later on that I should pay more money they are allowed to do so. That would breach elements of the program and basic contract law. The loan servicer is : PHEAA ( XXXX XXXX XXXX )
Company Response: Closed with explanation

Timely Response

2018-11-29

Saint Clair, MO

Problem with a credit reporting company's investigation into an existing problem

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Their investigation did not fix an error on your report
Company Response: Closed with explanation

Timely Response

2018-11-29

Grosse Ile, MI

Problem with a credit reporting company's investigation into an existing problem

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Their investigation did not fix an error on your report
Complaint: XXXX has been non-compliant with removing the unverified account XXXX which has been deleted by XXXX and XXXX. XXXX and XXXX have both completed their research and determined that XXXX was not established by myself but XXXX keeps verifying this accounts. Also, when I called the company they responded that XXXX did not send them all of the verifying evidence to confirm each account is unverified.
Company Response: Closed with non-monetary relief

Timely Response

2018-11-29

Denver, CO

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Information belongs to someone else
Company Response: Closed with explanation

Timely Response

2018-11-28

VA

Dealing with your lender or servicer

Student loan: Private student loan

Trouble with how payments are being handled
Complaint: Have had problems with this company ever since all my loans were transferred over. Originally had some loans with XXXX and some with XXXX. Now all are with fedloan for reasons I am not sure of. Requested to pay additional amount. Took two months to finally go through after several phone calls. Now they just lower my monthly required amount so my additional amount to be paid really isnt much or anything additional at all. Then once I am paid ahead by atleast a full month, they take it upon themselves not to take out a payment at all the next month, and report to my credit report that the loan is in a deferment state, dropping my credit score by over 50 points. I called about this and they told me it shouldnt be in deferred and to send them a copy or screenshot of my credit report. I did not send any additional information to them. This month, that remark on my credit report has been removed and my score is now up again. All for no reason of my own. I want a payment to be taken out every month for the same amount with the additional amount I requested added in every month. Since I requested additional payment be taken out, my payments every month have been different and change constantly. Emails that I get say I owe one thing and the website shows another. I never know what is going to be taken out of my account. Their website does not show any details of how interest accrues or how my payments are being applied and I have no option to choose how my payments are applied, additional or otherwise. I have looked online and I am far from the only one with these same issues. The company seems to be manipulating my payments and amounts to charge maximum interest. To date, I have paid over 50 % interest. I have paid more interest than principal and the interest amounts change significantly each month, sometimes very little and other times nearly the entire amount is interest. Usually interest is half of my payment. I don't understand how 6.8 % turns into half on a monthly basis. Website is designed very poorly so you can't get any relevant information on loans or do anything other than see what they are going to do with you this month. So frustrating and tiring. XXXX Veteran that used the XXXX XXXX and shouldn't even have all these loans to begin with, but I am trying to pay them down and XXXX is my biggest enemy to paying off these loans. They encourage you to put off payments. Thats the easiest option to find on their website. I am over that and just want to get these paid down in a fair manner. They will have no part in it.
Company Response: Closed with non-monetary relief

Timely Response

2018-11-28

Three Bridges, NJ

Dealing with your lender or servicer

Student loan: Federal student loan servicing

Problem with customer service
Complaint: XXXX XXXX XXXX XXXX XXXXXXXX servicing unit should of notified Fedloan servicing that my XXXX discharge was approved. Therefore, the two loans under account number XXXX XXXX XXXX should be transferred to XXXX and reported as a XXXX balance with major credit reporting agencies.
Company Response: Closed with explanation

Timely Response

2018-11-28

Chicago, IL

Problem with a credit reporting company's investigation into an existing problem

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Their investigation did not fix an error on your report
Complaint: XXXX, XXXX, XXXX and XXXX fail to update my credit report reflecting the attached XX/XX/2018 forbearance letter. All credit reports show XX/XX/2018 as 90 days late and XX/XX/2018 as 120 days late on all four XXXX, which is inaccurate because I was approved for forbearance during this time as indicated in the XX/XX/2018 XXXX letter. Please instruct all credit bureaus to update my credit file as indicated with forbearance letter immediately. Thank you
Company Response: Closed with explanation

Timely Response

2018-11-28

Blue Springs, MO

Dealing with your lender or servicer

Student loan: Federal student loan servicing

Need information about your loan balance or loan terms
Company Response: Closed with explanation

Timely Response

2018-11-28

Macon, GA

Attempts to collect debt not owed

Debt collection: I do not know

Debt was result of identity theft
Complaint: Creditor is reporting accounts that are invalid and unverified. XXXX and XXXX have investigated this account and they concluded the account was not matching my records of being assigned to me. I would like proof these accounts were disputed per FCRA/ FDCPA. This is causing me anguish and its slandering my good name. Please block this account from my report so I can breathe again. Account Name : XXXX XXXX XXXX Account Number : XXXX Date : XX/XX/2015 Amount : {$0.00}
Company Response: Closed with explanation

Timely Response

2018-11-28

Boston, MA

Dealing with your lender or servicer

Student loan: Federal student loan servicing

Trouble with how payments are being handled
Complaint: I graduated from XXXX XXXX school in XXXX, and have worked full time ( 40 hours/week ) as a XXXX XXXX for the same non-profit XXXX XXXX since XX/XX/XXXX, without any breaks in employment. Prior to starting work in XXXX, I had consolidated all of my student loans ( for both XXXX and XXXX ) with the department of education, and applied for an income-based repayment plan. I have been re-approved for the IBR plan each year, and have made payments without fail for the duration of that time. There have been two periods of approximately 1-3 months each where my payments ( which were still on time ) did not qualify for IBR. The first was when I did not submit my IBR application on time ( I would argue due to lack of adequate notification ), and the second when I started submitting the employment certification forms ( which were not, at the time I entered the IBR, required annually to work towards eligibility for PSLF ), and my account was moved from XXXX to XXXX XXXX. Since I have been with XXXX, I have made all payments fully and on time. As noted above I have not had any changes to my employment status. I have submitted documentation necessary to both reapply for IBR annually and to recertify my employment status. In XX/XX/XXXX, when I submitted my recertification form, the response indicated that over the previous year a number of my payments had not been approved as qualifying towards PSLF. I called XXXX to ask why. The customer service representatives acknowledged that they could see the discrepancy, but stated they could not give any information as to why this discrepancy was there. They advised me that the only way to get additional information and to be able to speak to someone further about this was to file an appeal. I filed an appeal in XX/XX/XXXX. I was told that XXXX had up to a year to manage my appeal. I continued making payments in full, on time. In XX/XX/XXXX, my monthly bill from XXXX indicated that I had made 78 qualifying towards PSLF payments towards each of my loans. In XX/XX/XXXX, my monthly bill from XXXX indicated that I had made 38 qualifying payments towards PSLF on each of my loan. I called XXXX, and was informed that the drop in qualifying payments was likely a result of the appeals process. They had no further information, either on this or on the status of my appeal. By XX/XX/XXXX, the number of qualifying payments on my bill had increased to 46. It has stayed at 46 for each of the bills I've received since then. In early XX/XX/XXXX I called XXXX to inquire about the status of my appeal. I was told that XXXX had until XX/XX/XXXX, to complete and respond to my appeal. It is now XX/XX/XXXX, and I have gotten nothing. I have been making payments consistently, in full, and on-time since I began my XXXX work. I have always followed the guidelines required to make qualifying payments towards being eligible for PSLF ( which have changed -- I did not initially submit re-certification forms annually, however have consistently since they became a requirement ). I am troubled by the lack of transparency XXXX demonstrates in their interactions with me, and that I have been following their guidelines to qualify for loan forgiveness, yet it does not appear that they will deem me to be eligible to apply for PSLF in anywhere near the amount of time that payment history and employment history suggests that I should be able to. And, with their lack of willingness to communicate with me, I feel I have been effectively stone-walled. I committed myself to working with deeply underserved populations in the non-profit XXXX XXXX field, knowing that with the amount of debt I have ( {$160000.00} and rising ), I would be unable to do so absent the option of PSLF. I have made personal sacrifices in the process ( i.e. not switching to part-time work after the birth of my son ). Having gotten as far as approximately two years away from the date that I am supposed to be eligible to apply for PSLF, I am instead approximately 6 years away from eligibility, and stuck, effectively in limbo, with nobody able to give me any answers. I can not go back and make different choices about the career choices I have made, however can warn others against devoting themselves to non-profit higher education degrees and non-profit work if it requires taking what I now understand is an unreasonable amount of debt in order to do so. Shame on you, XXXX.
Company Response: Closed with explanation

Timely Response

2018-11-28

La Pine, OR

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Account status incorrect
Complaint: My student loans have been in deferment, but the company continues to report my payments as late. Attached is the letter from XXXX XXXX XXXX showing the loans in deferment from XX/XX/2018 through XX/XX/2018. Today I applied for a mortgage and all three loans are reporting negative with 90 day late payments during the deferment period. The credit report is also reflecting a higher balance and payment on each of the loans.
Company Response: Closed with explanation

Timely Response

2018-11-28

OH

Attempts to collect debt not owed

Debt collection: Federal student loan debt

Debt was result of identity theft
Complaint: I was contacted by two phone calls ( last one XX/XX/18 ) and via US Mail ( XX/XX/18 ) by representatives of XXXX XXXX. XXXX XXXX representatives claimed to have documentation proving that the Identity Theft Federal Student Loan was not identity theft. Representatives claimed that they are an affiliate of PHEAA ( Pennsylvania Higher Education Assistance Agency ) who owned the Identity Theft Federal Student Loan. PHEAA has repeatedly violated my fifth amendment right to due process by refusing to provide information necessary to police departments investigating the cyber crime. PHEAA continues to attempt bullying by sending the Federal Identity Theft Student Loan to collection agencies and sending " cease and desist '' letters to stop my reporting this crime to investigatory agencies. I informed the XXXX XXXX representatives ( on both occasions ) that this was identity theft. The calls continued despite the assertion. I have sent XXXX XXXX a copy of the FTC identity theft report and addendum documents required. On both occasions, XXXX XXXX representatives informed me that this will negatively affect my credit.
Company Response: Closed with explanation

Timely Response

2018-11-28

Boulder, CO

Dealing with your lender or servicer

Student loan: Federal student loan servicing

Trouble with how payments are being handled
Complaint: I am a member of XXXX, with over 48 months documented work for not for profit company. XXXX servicing erroneously capitalized my loans on XX/XX/18 of this year. I was told it was a computer error and the company would reverse the capitalization. I have multiple recorded conversations with supervisors admitting to the mistake and guaranteeing the company would fix the problem. It has been two months and I am still waiting. Additionally I lost one more month of my 120 qualifying payments towards loan forgiveness. Speaking of that, XXXX has incredibly long turn around times often 2-3 months of the year don't count towards my work for the public as that is how long it takes for XXXX to re-certify. Notes to borrowers with XXXX, keep all records in a paper copy and electronic, record all calls ( {$10.00} XXXX app ), call a lawyer for advice, call XXXX, call congress, write complaint to consumer finance and XXXX. XXXX is the only servicer offering XXXX, call your congressman and ask for another service provider. Do not opt for paperless from XXXX this is how you can miss important account information.
Company Response: Closed with explanation

Timely Response

2018-11-27

Marlboro, MA

Dealing with your lender or servicer

Student loan: Federal student loan servicing

Trouble with how payments are being handled
Company Response: Closed with non-monetary relief

Timely Response

2018-11-27

NY

Incorrect information on your report

Student loan: Private student loan

Account information incorrect
Complaint: On XX/XX/2010 I contacted AES to payoff my student loan and was told by the AES representative that settlement payoff amount was {$6100.00}. I paid that amount and after two years I started receiving monthly statements again from AES and contacted them. The AES agent told me they would review and that I was all set. Another few years passed and once again I started receiving the statements and again I contacted AES. I spoke to this particular agent multiple times with her also telling me the account was paid off. Today again I'm getting statements and now late fees for a remaining balance of {$1600.00} that has since increased to {$2200.00} over the 5 months waiting for action from AES. It was my understanding and still is that this account was paid off in 2010. Sincerely, XXXX XXXX ( XXXX ) XXXX
Company Response: Closed with explanation

Timely Response

2018-11-27

Chester, PA

Incorrect information on your report

Student loan: Federal student loan servicing

Information belongs to someone else
Company Response: Closed with explanation

Timely Response

2018-11-27

Plymouth, FL

Struggling to repay your loan

Student loan: Federal student loan servicing

Problem lowering your monthly payments
Complaint: I have been consistently paying on my student loan from XXXX XXXX for several years. I have applied for numerous teacher forgiveness programs [ Title One School, Income Driven, and all the other ones offered to me ], only to find out that for one reason or another, I did not qualify ; however, one of the programs required a copy of my income tax return. Although I did not qualify for that specific loan, I was told that my payment would not be increased [ very strange since I file jointly with my husband, and now my payment was increasing ]. When I asked about the increase, I was told they miscalculated my loan... how could this be, since I had been paying the same amount for years? I specifically asked is the increase was due to my submitting my joint income tax return? Athough they denied it, I can not think of any other reason why they would all of a sudden increase my payment after several years. I am paying 1/3 of my salary and can not afford the increase. I email them every month stating that I am not able to include the increase as my husband is retired and on a fixed income, to which they suggest I again apply for one of their Teacher Forgiveness Loans. I am almost XXXX years old and do not plan on working another 10 years. If I continue to make my monthly [ the lower rate that I've been making ], I will be XXXX years old when the loan is paid off ... but it will never be paid off because I am already $ XXXXbehind from the increased amount. I NEED HELP! What can I do?
Company Response: Closed with explanation

Timely Response

2018-11-27

Memorial Square, GA

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Account information incorrect
Company Response: Closed with explanation

Timely Response

2018-11-27

Occoquan, VA

Dealing with your lender or servicer

Student loan: Federal student loan servicing

Need information about your loan balance or loan terms
Complaint: I am trying desperately to get more information about the status of my XXXX Loan Forgiveness application, but XXXX continues to delay the process for an unexplained reason. They received my application on XX/XX/XXXX, and still have not made a decision.
Company Response: Closed with explanation

Timely Response

2018-11-27

OH

Dealing with your lender or servicer

Student loan: Federal student loan servicing

Trouble with how payments are being handled
Complaint: On XX/XX/XXXX, I received an unemployment deferment for the period XX/XX/2018-XX/XX/2018. Now I am receiving monthly statements and emails suggesting my account is in arrears. More importantly, I am receiving unemployment benefits and those statements and messages are adding to my stress and ire.
Company Response: Closed with explanation

Timely Response

2018-11-26

Walnut Shade, MO

Dealing with your lender or servicer

Student loan: Federal student loan servicing

Received bad information about your loan
Complaint: XXXX XXXX-They continuously lose paperwork. I have had to re-send things several times. Customer service does not seem to understand how to resolve issues. They really seem to have no idea what is going on at all times. They did not process my Public Service Loan forgiveness information. It is 5 months later and received an email that I don't have it and it lapsed. So I no longer have Public Service Student Loan forgiveness and they seem to refuse to work with me.
Company Response: Closed with explanation

Timely Response

2018-11-26

Arsenal, PA

Problem with a credit reporting company's investigation into an existing problem

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Their investigation did not fix an error on your report
Company Response: Closed with non-monetary relief

Timely Response