AES-PHEAA
Consumer Complaints
There are over 9925 complaints on file for AES-PHEAA. Dated between 2019-12-11 and 2012-03-07.
Complaints Page 83
2019-01-09
PA
Dealing with your lender or servicer
Student loan: Federal student loan servicing
Received bad information about your loan
Complaint: On XX/XX/XXXX, I signed up for the Income-Driven Repayment plan with XXXX XXXX XXXX ( XXXX ), located in XXXX, PA. The IDR was accepted and my monthly payment was set at {$0.00}. I was enrolled in paperless notifications and provided only my primary contact phone number. This phone number was important : I had a {$0.00} dollar payment ( no monthly payment ), was enrolled in paperless notifications that I figured would get lost in spam, and wasn't familiar with XXXX 's website. If there were any issues, I was told that I would be called.
In early XX/XX/XXXX, my credit score dropped dramatically. I knew this because I was in the process of securing a line of credit and checked my score regularly. I noticed that XXXX had reported all of my student loans were 90 days past due. Impossible, I thought. How could I have a late {$0.00} payment? Why haven't I heard from XXXX? Why didn't it show up as late, 30 days late, or 60 days late -- just 90 days late.
After calling XXXX, they explained that I had not resubmitted my IDR for XXXX. I was told I was never contacted because the contact information on my XXXX account was incorrect. The primary phone number listed was a number I didn't recognize. My actual phone number was listed as the secondary. I was told that they do not call secondary phone numbers, in my case. XXXX updated the info and helped me bring my account current. To fix the issue, I was placed in temporary forbearance ; I resubmitted the IDR form ; and I was later approved for {$0.00} dollar repayment, once again. To address the credit reporting issue, I was provided a Credit Dispute form to submit. The XXXX customer service representative explained that I should explain the error with the contact information. I submitted the dispute form about two weeks before XXXX, XXXX.
On XX/XX/XXXX, I contacted XXXX to hear get an update on the dispute. It was deemed invalid. My credit score had dropped over 100 points because all of my loans were, for one month, reported as 90 days past due. I asked to appeal. They said the only way my dispute would ever be considered if I was in school at the time of the late payment ( a late {$0.00} payment, in my case ) or if the IDR would have been received by XXXX, but not yet processed. This directly contradicted the advice I got from the previous XXXX rep. The rep escalated the issue. The escalation rep stated to me that the reason the primary contact information was incorrect was because it was automatically loaded into their system from the Federal Student Aid system. Continuing, the rep explained that I had submitted my actual phone number to XXXX in XX/XX/XXXX via the Income-Driven Repayment plan form. Despite having this number, submitted in the most precise context of the previous year 's IDR form, I was never notified via the contact information I provided to XXXX, resulting in the subsequent late " {$0.00} '' payment.
Thus, XXXX never notified me using the contact information I actually provided them. I was never actually provided real notice of the form needing to be submitted or the late {$0.00} payment. As such, less my appropriate reliance on XXXX 's presumed promise to contact me using the contact information I actually provided, there was nothing I could have done to prevent this situation. Yet, my credit score is wrecked and will take years to repair, all over a late {$0.00} dollar repayment.
Company Response: Closed with explanation
2019-01-09
Columbus, OH
Dealing with your lender or servicer
Student loan: Federal student loan servicing
Received bad information about your loan
Complaint: On XX/XX/XXXX, I submitted a request with XXXX XXXX in order to switch my repayment plan to the XXXX option. ( attached ) On XX/XX/XXXX, I received confirmation that my application was received.
The website previously stated that I would receive a response by XX/XX/XXXX. ( proof attached ). I did not receive a response by that date. As of today ( XX/XX/XXXX ), the website states XXXX XXXX will send me a follow up e-mail by XX/XX/XXXX.
On XX/XX/XXXX, my regular direct debit payment was made in the amount of {$560.00}.
On XX/XX/XXXX, I received a Request to Recertify Your IDR Plan under my previous payment plan. ( attached ) On XX/XX/XXXX, I received a Notice of Administrative Forbearance. ( attached ) It instructed me that I would not have to make a payment as regularly required on XX/XX/XXXX. No direct debit from my account occurred on XX/XX/XXXX.
On XX/XX/XXXX, I called XXXX XXXX to ask about the status of my application. As I did not request a forbearance, but rather a different payment plan. I was on the phone for a total of 33 minutes. ( I have the phone records available to back this up if needed. ) The XXXX XXXX representative told me that in order to process my XXXX request, the loan would need to go into forbearance for one month. I was then told that I would need to make a {$5.00} payment in XXXX. Following the {$5.00} payment, I would receive a my new XXXX payment plan details. I specifically tried to make the {$5.00} payment, but the XXXX XXXX representative specifically told me that I could NOT make the payment. Rather, the XXXX XXXX representative told me that the {$5.00} payment would be processed via direct debit as all of my other payments have previously been withdrawn.
I also specifically asked if I needed to re-submit by prior year 's IDR request as stated in the XXXX XXXX notification that I received on XX/XX/XXXX. Again, the XXXX XXXX representative specifically told me that I did not need to do so as I had a pending XXXX application with my most recent tax returns available.
On XX/XX/XXXX, no direct debit payment of {$5.00} was withdrawn from my bank account. Due to the holidays, I did not realize this payment was not withdrawn.
On XX/XX/XXXX, following XXXX, I logged into my account to see what my new XXXX payment terms would be. However, I learned my account was delinquent. I immediately submitted a manual payment of {$5.00}.
On XX/XX/XXXX, I sent an e-mail to XXXX XXXX through their website portal asking ( 1 ) why the direct debit payment was not withdrawn and ( 2 ) the status of my XXXX application. To date, I have not received a response.
Following the new year, my loan account stated that my monthly payment was {$3700.00}. This amount was set to be directly debited from my bank account.
On XX/XX/XXXX, I called XXXX XXXX inquire about my account. I initially spoke with an individual named XXXX who then transferred me to a gentleman named XXXX in the Income Based Repayment Group.
XXXX informed me that I was supposed to manually make the {$5.00} payment in order for my application to be processed. I told me this was directly contrary to what I was told on XX/XX/XXXX. He acknowledged the error.
XXXX also informed me that because I did not re-certify my prior repayment plan, my new payment amount was set for the maximum amount possible, in the amount of {$3700.00}. I informed him I was previously told by XXXX XXXX that I did not need to re-apply for my prior repayment plan as I was being reviewed for a new plan. I told him this new payment was nearly SIX TIMES my prior monthly payment. I told him there was no way I could make that payment.
XXXX told me that the only way for the payment to not be made was to suspend my direct debit payments. He did not provide me any other options like forbearance, notwithstanding that the delay was 100 % due to XXXX XXXX XXXX errors and delays. I asked if my loan would show as delinquent, and he said that it would. I asked if this would be reported to Credit Reporting Agencies, and he said it would not for three months.
I told XXXX that I submitted my XXXX application in XXXX of XXXX. He said XXXX XXXX has many applications to review which was the cause of my delay.
XXXX XXXX is forcing my student loan to go into default due to ( 1 ) their delay in reviewing my application, and ( 2 ) their employee 's mistake on XX/XX/XXXX when I was told that the {$5.00} payment would be taken directly from my bank account just like my prior payments.
I am also concerned that this delay will effect my application review. I really need the new repayment terms under the XXXX plan.
Company Response: Closed with non-monetary relief
2019-01-09
Stanford, CA
Dealing with your lender or servicer
Student loan: Federal student loan servicing
Received bad information about your loan
Complaint: XXXX XXXX consolidated my student loans and disbursed funds without my express consent or authorization.
I originally had six separate subsidized loans, two of which were at a 2.32 % interest rate, two at a 3.4 % rate, and two at a 6.8 % rate. I also had two unsubsidized loans, both at a 6.8 % interest rate. After the unauthorized consolidation, my account now shows that I have two loans, one subsidized and one unsubsidized, both of which have a 5.375 % interest rate. This significantly increased the interest rate on four of my loans and also significantly increased my monthly payment.
XXXX XXXX called me and emailed me many times urging me to apply for a consolidation as they said it could help lower my monthly payment and/or interest rates. Their sales people were very pushy and, in hindsight, very deceptive. They kept telling me they wanted to help me and made it seem as if I was losing money by not applying. After years of being pressured by XXXX XXXX, I finally decided to submit an application to, in their words, see what kind of rates and monthly payment they would offer. '' I submit an application, but I did NOT have a chance to review their proposed terms before they disbursed the funds for the consolidation. I did NOT accept their terms, and I did NOT authorize a disbursement of funds.
Standard industry practice dictates that the borrower applies for a loan, and then lender will either deny the application or propose terms for the loan. The borrower then has the choice whether or not to accept the terms and move forward with the disbursement. I had no choice in this case ; XXXX XXXX automatically consolidated my loans and disbursed the funds without my knowledge, express consent, or authorization.
It was not made expressly known, in any part of the application, that XXXX XXXX would automatically consolidate my loans and disburse funds without any confirmation from me, the borrower. I was lead to believe, by the application process, that I would have a chance to review their newly proposed terms and interest rates before I decided to accept or reject them.
Once again, I did NOT have a chance to review the proposed terms, I did NOT accept the terms, and I did NOT authorize a disbursement of funds.
I have called XXXX XXXX multiple times and have sent two letters trying to resolve this issue to no avail. They keep telling me that they are unable to reverse the consolidation and I have been given the run-around every time. I was very professional and cordial in my attempts to resolve this issue but many of the employees I spoke to, including supervisors and department heads, were extremely rude, unprofessional, and/or unresponsive to me. Some of them even hung up on me.
I plan to fight this until the end, even if I have to take legal action, so any help the CFPB can offer will be greatly appreciated. I have submit a complaint to the XXXX and I also plan on contacting the media in an effort to help inform others who have been taken advantage of in the same way. This kind of practice is blatant fraud and extortion and it should not be allowed.
Thank you very much for your time. I look forward to your help in resolving this matter.
Company Response: Closed with explanation
2019-01-09
Hialeah, FL
Problem with a credit reporting company's investigation into an existing problem
Student loan: Federal student loan servicing
Their investigation did not fix an error on your report
Complaint: I have a loan with XXXX. I have always made my payments on time. For some reason I realized that there was a late payment on my credit report. As you can see, I have always had a stellar payment record with this company. I tried contacting both XXXX, XXXX and XXXX with no successful resolution. XXXX and XXXX were reporting me late. There was definitely an error on their part. I was never 30 days late XXXX - XX/XX/XXXX / XXXX - XX/XX/XXXX.
Company Response: Closed with explanation
2019-01-09
Great Neck, NY
Dealing with your lender or servicer
Student loan: Federal student loan servicing
Problem with customer service
Complaint: Please refer to my prior complaint : XXXX ( submitted XX/XX/XXXX, closed XX/XX/XXXX ). Below in quotations is the response from XXXX XXXX.
" The Office of Consumer Advocacy ( OCA ) at Pennsylvania Higher Education Assistance Agency ( PHEAA ) received your correspondence through the Consumer Financial Protection Bureau ( CFPB ) portal regarding your student loan account administered by XXXX XXXX on behalf of the United States Department of Education ( Department ). You have a loan disbursed under the XXXX XXXX XXXX Federal Direct ( Direct ) Consolidation program. The OCA performed a thorough review of your student loan account. Specifically, we reviewed the loan details, the communication history, the repayment schedules, the financial transactions, and the Income-Driven Repayment ( IDR ) recertification application. In your inquiry, you described the difficulties that you experienced when attempting to recertify for the Revised Pay As You Earn ( REPAYE ) plan. In addition, you indicated that the XX/XX/XXXX interest capitalization reversal had not been completed on the loan. You requested for the capitalized interest and any additional interest charges to be reversed. Based upon our review, you were sent an IDR recertification notice on XX/XX/XXXX, which listed a due date of XX/XX/XXXX. As indicated in your CFPB inquiry, you submitted the recertification application ahead of the deadline on XX/XX/XXXX. However, the recertification application was inadvertently not approved at that time due to a processing error on XXXX XXXX end. As a result, the account was updated to reflect the IDR-Alternative repayment schedule on XX/XX/XXXX. The new, uncertified installment amount exceeded {$4000.00} for XX/XX/XXXX. In addition, the outstanding accrued interest was capitalized ( added to the principal balance ). Eventually, the REPAYE plan was approved, and it requires 12 monthly installments of {$430.00}, effective XX/XX/XXXX. To ensure that you were not responsible for paying the large bill due on XX/XX/XXXX, XXXX XXXX applied a period of forbearance to the loan from XX/XX/XXXX through XX/XX/XXXX. In addition, XXXX XXXX agreed to reverse the interest capitalization even that occurred on XX/XX/XXXX. However, XXXX XXXX experienced some difficulties with the adjustment initially, which caused a delay in the completion of the process. After receiving your CFPB inquiry, we contacted XXXX XXXX on your behalf to request for the interest capitalization reversal adjustment to be expedited. You may be assured that XXXX XXXX reversed the interest capitalization on XX/XX/XXXX. A summary of financial activity has been sent to you under separate cover to confirm the XX/XX/XXXX interest capitalization reversal and resulting payment reapplications for the Direct Consolidation Loan. On behalf of our agency, we sincerely apologize for any confusion or inconvenience that you may have experienced with the processing of the recertification application and with the interest capitalization reversal. No additional action is planned by the Office of Consumer Advocacy at this time. For questions regarding your account, please feel free to contact XXXX XXXX directly at XXXX. Loan counselors are available Monday through Friday from XXXX XXXX to XXXX XXXX, ET.
DESCRIPTION OF NON-MONETARY RELIEF The interest capitalization effective XX/XX/XXXX was reversed on the Direct Consolidation Loan. '' HOWEVER, THE INTEREST CAPITALIZATION WAS NOT REVERSED. I WAS SENT A STATEMENT WITH THE SAME INCORRECT AMOUNT SHOWN : {$340000.00} PRINCIPAL WITH {$21000.00} IN OUTSTANDING INTEREST FOR A TOTAL BALANCE OF {$360000.00}. THIS IS INCORRECT STILL. {$1100.00} OF CAPITALIZED INTEREST WAS ADDED TO MY ACCOUNT IN XX/XX/XXXX, AND {$1800.00} OF CAPITALIZED INTEREST WAS ADDED TO MY ACCOUNT ON XX/XX/XXXX, FOR A TOTAL OF {$12000.00} OF CAPITALIZED INTEREST ADDED TO MY ACCOUNT. TODAY XX/XX/XXXX I WAS SENT AN ACCOUNT SUMMARY WITH AGAIN THE WRONG TOTAL ON IT. THE BALANCE ON MY ACCOUNT REMAINS EXACTLY THE SAME- HOW THEN COULD THE INTEREST HAVE BEEN REMOVED? Am I missing something?
So basically, this request was closed when XXXX XXXX said my interest was reversed, but YET AGAIN THEY ACTUALLY NEVER DID AND NEVER FOLLOWED THROUGH. This is now beyond fradulent, and I do not understand how this can be allowed by a government agency that is supposed to be protecting the consumer. I, the consumer, am continuously lied to, so I am submitting yet another complaint. Please contact me as soon as possible. Thank you.
Company Response: Closed with explanation
2019-01-09
Washington, DC
Dealing with your lender or servicer
Student loan: Federal student loan servicing
Don't agree with the fees charged
Complaint: My loan servicer : XXXX XXXX XXXX is denying my rights under the Servicememeber Civil Relief Act. They refuse to decrease the percentage of my loan to 6 %
Company Response: Closed with explanation
2019-01-09
Southern Pnes, NC
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account status incorrect
Company Response: Closed with explanation
2019-01-09
Grosse Ile, MI
Dealing with your lender or servicer
Student loan: Federal student loan servicing
Trouble with how payments are being handled
Complaint: I was switched to XXXX XXXX from XXXX ( much better loan servicer ) because I applied for the Public Service Loan Forgiveness. They are refusing to count my over 7 years of public service for a non-profit. In talking to them they said it was because I paid too much ( I rounded up may payments to the nearest dollar ) and that I paid to far in advance ( I sent the check from my bank on the 15th of every month - I was being paid bi-monthly ). I talked to them 4 months ago and asked for the record of my payments so I can track them and see what they didn't count - I was told I would have the record in 7 -14 days. I have received no record to date. I also asked to have it reviewed, they said they would, but to date I have had not other response from them. Then I get a notice from them that I need to re-certify my loan repayment by XX/XX/XXXX. my loan plan was good through XX/XX/XXXX. I asked them why and only received a short email stating that it takes time to process. Well that was a lie, because I processed it after the date and have already received a massive increase ( in relation to a modest pay raise, actually it the increase will negate all of the pay raise plus ) - which in reading up on them seems to be their MO. XXXX XXXX XXXX I have no files to upload since I can't seem to get them to follow through on their promises.
Company Response: Closed with non-monetary relief
2019-01-09
NY
Struggling to repay your loan
Student loan: Federal student loan servicing
Problem lowering your monthly payments
Complaint: I was referred to XXXX by XXXX XXXX who I found committed fraud and being investigated by the XXXX XXXX XXXX. XXXX XXXX XXXX or XXXX XXXX started this whole fiasco, they never paid XXXX and they never placed me in a student loan debt forgiveness program. They did not re-certify me in the Pay as you earn. I struggled to find the right repayment program. I finally found one and XXXX refused to accept the program and told me that I had to pay the amount {$250.00}.
Company Response: Closed with non-monetary relief
2019-01-08
Fort Worth, TX
Dealing with your lender or servicer
Student loan: Federal student loan servicing
Received bad information about your loan
Complaint: XXXX XXXX refuses to accurately calculate the number of qualifying payments I have made on my student loan toward Public Service Loan Forgiveness. I sent in my last public service Employment Certification Form in XX/XX/XXXX and now it's XX/XX/XXXX and XXXX XXXX still has NOT calculated my qualifying payments accurately.
As of the XX/XX/XXXX date, I have made 68 qualifying payments. XXXX has reported to me random numbers, all less than 68. In fact, just recently it lowered the number of payments I made without explanation, without documentation, without reason.
That it takes XXXX XXXX nearly a year to count up payments accurately is a terribly sad indictment on the competence of this agency and its representatives. It's time for Federal intervention.
Company Response: Closed with non-monetary relief
2019-01-08
IA
Dealing with your lender or servicer
Student loan: Federal student loan servicing
Received bad information about your loan
Complaint: On XX/XX/XXXX I submitted paperwork to XXXX XXXX to see if my current student loans applied for the PSLF program. I had been working full time as an employee for XXXX XXXX XXXX since XX/XX/XXXX.
On XX/XX/XXXX I received a rejection letter from XXXX XXXX stating that my current loans were not eligible for the PSLF program.
On XX/XX/XXXX I called XXXX XXXX and asked what I needed to do to have my loans qualify for the PSLF program. The customer service representative at that time said I needed to consolidate my current loans with my current lender at the time ( XXXX ) in order to have them qualify for the PSLF program through XXXX XXXX XXXX.
I then called my current lender at the time and started the process of consolidating my Direct Stafford loans and they were officially consolidated on XX/XX/XXXX.
I then reapplied for the PSLF program and was accepted. My loans were officially transferred to XXXX XXXX on XX/XX/XXXX.
At this time I had already been working for a XXXX job for six years and had been in repayment status for my student loans. All those qualifying payments over those six years should have been applied to my PSLF repayment schedule.
I then received an email in XX/XX/XXXX from XXXX XXXX stating that I could view the amount of qualifying payments that were applied to my PSLF over the course of the last year. When I went to check I expected to see an accumulation of 7 years of payments, but there were only the payments I had made since my loans had officially transferred to XXXX XXXX in XX/XX/XXXX.
I then called XXXX XXXX on XX/XX/XXXX to see why there were not more payments applied to my running balance for the PSLF and I was informed by a customer representative from XXXX XXXX that when I consolidated my loans prior to transferring them to XXXX XXXX that it null and voided any previous payments I had made on those loans.
I was extremely upset, because the only reason I applied for the PSLF program is because I knew I had 6 years of payments that would set me up well to have my loans paid off in the 10 years or 120 payments whichever came first. If I would of known that consolidating my loans would null all those qualifying payments I WOULD OF NEVER DONE THAT. No one from XXXX educated me on this crucial point.
I then spoke to another representative from XXXX XXXX on that same day because I could not wrap my head around why I was told to consolidate when this would start me completely over on my repayment. I was then told directly from the customer service representative on XX/XX/XXXX that I was misinformed from XXXX XXXX and wrongly sent a denial letter that stated my loans were not eligible when in fact my Direct Stafford loans were eligible for the program and they did not need to be consolidated prior to transferring.
I am seeking to have this fixed and to have my payments that I made over those six years prior to being told I had to consolidate applied to my running balance of my payments for my PSLF.
This whole situation makes XXXX XXXX look extremely devious and further enforces the stigma around the PSLF program and why people are so frustrated with the process.
I have attached official documents from XXXX, showing my loans prior to consolidation and documents showing the consolidation process and the denial letter from XXXX XXXX.
Company Response: Closed with explanation
2019-01-08
Sierra Madre, CA
Dealing with your lender or servicer
Student loan: Federal student loan servicing
Need information about your loan balance or loan terms
Complaint: I have several loans being managed by XXXX XXXX. All of these loans have been enrolled in an income based repayment plan, according to the rules for Public Student Loan Forgiveness ( PSLF ), for the better part of 6-7 years. During this time I have worked for a 501c and have submitted my Employee Certification Form every year. I make my income based repayments ( IBR ) every month and have not missed one.
However, every month I am sent a loan detail summary and the total payments XXXX XXXX says I have towards my PSLF is inaccurate. Some of the loans show as little as 3 payments, others a bit higher, but none of them show the correct number of payments for the amount of time I have been enrolled in this program.
On XX/XX/2018 I called XXXX XXXX about the incorrect qualifying PSLF payments shown on my monthly statement. I spent several hours on the phone and spoke to a few different employees from different departments ( employee ID XXXX and XXXX ). Ultimately I was told all of my payments would have to be researched and verified against all of the Employee Certification Letters I submitted. I was told this would take about 6 months.
It is now 8 months after I had this conversation. I have received no follow up from XXXX XXXX and my monthly statements from them continue to show incorrect qualifying PSLF payments. In fact, since my phone conversation, the total number of qualifying PSLF payments on my monthly statement has not changed. Every month the numbers are the same.
It feels hopeless calling this company over and over again, reiterating the same story and hearing the same thing. I feel like this will never get addressed.
Company Response: Closed with explanation
2019-01-08
TX
Struggling to repay your loan
Student loan: Federal student loan servicing
Can't temporarily delay making payments
Complaint: After filing bankruptcy and getting correctly discharged, I was told by my lawyer that I was eligible to have my student loans deferred within a forbearance for up to 5 years. My lawyer stated that this type of forbearance was sent in seeking the full 5 years. This was completed at the start of my Bk on XX/XX/XXXX then on XX/XX/XXXX I received a message that my payment was pretty much due immediately. XX/XX/XXXX. I immediately called regarding this, Luckily I still knew my account information log in and checked my old password because one would think something as serious as this would be more of a notice AND sent within mail correspondence.
They have my correct number and address but choose to send me an email instead. I am having problems with XXXX XXXX : 1 ) the above is where the deceptive practices began.
2 ) next after speaking to their customer service rep they simply told me to send in my bankruptcy paper work and they will get back with me. ( Saturday XX/XX/XXXX ) 3 ) I called back on Monday XX/XX/XXXX because the payment was due very soon. At this time the other rep had no idea of the my very sensitive paper work went to and who was reviewing it. Then advised me to also apply for a general 3 month forbearance. No one knows what they are doing!
4 ) XXXX is attempting to ruin my fresh bankruptcy because which will cause direct harm to my financial lively hood due to their unprofessional, disorganized approach to handling my profile.
5 ) this loan showed discharged in bankruptcy within my discharge paperwork.
Company Response: Closed with explanation
2019-01-08
Nashville, TN
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account information incorrect
Company Response: Closed with non-monetary relief
2019-01-08
Bigmount, PA
Dealing with your lender or servicer
Student loan: Federal student loan servicing
Received bad information about your loan
Company Response: Closed with explanation
2019-01-08
Indianapolis, IN
Dealing with your lender or servicer
Student loan: Federal student loan servicing
Don't agree with the fees charged
Company Response: Closed with non-monetary relief
2019-01-08
Barry Square, CT
Dealing with your lender or servicer
Student loan: Federal student loan servicing
Received bad information about your loan
Company Response: Closed with explanation
2019-01-08
Washington, DC
Dealing with your lender or servicer
Student loan: Federal student loan servicing
Trouble with how payments are being handled
Complaint: I have a loan with XXXX XXXX.
I paid off one of my loans in full on XX/XX/2018. The loan was " DIRECT UNSUB STAFFORD LOAN '' and had a balance of {$200.00} when I made this payment, and I directed exactly {$200.00} to be paid against this loan. Somehow, XXXX XXXX is still showing that I have a balance of {$1.00} on this loan, which is the amount of interest I paid on the loan on XX/XX/2018.
I do not understand why the loan still has a balance. I paid it off in full on XX/XX/2018. Is this happening to other loan re-payers as well? Is the servicer artificially maintaining our loan balances as a way to exact additional funds from us?
I would like an explanation of this, or a corrective action to be taken against the servicer. If I am repaying loans in full but STILL being charged interest, that is a major issue.
Company Response: Closed with explanation
2019-01-08
Austin, TX
Struggling to repay your loan
Student loan: Federal student loan servicing
Can't get other flexible options for repaying your loan
Complaint: On XX/XX/2018 I was let go of my position so I immediately submitted an income-based repayment to the federal student loan office my payment at the time was {$160.00} a month. Once I submitted my paperwork they took me off of income based repayment and they raise my monthly payment amount to {$260.00} how I was expected to pay {$260.00} a month when I had just lost my job I don't know luckily I have a car so I worked for XXXX in order to make that money I made as many payments as I could in XX/XX/2018 I got a job with the XXXX I worked with the XXXX for 3 months before putting in my two weeks notice because it was a very toxic environment and it was not the type of environment that I wanted to be working in I was being bullied at work by my co-workers who are in the training and they were saying things like they would kill themselves if they had to sit next to me and making fun of people and talking badly behind other people 's back when I brought it up to my supervisor and management they did absolutely nothing to correct it. So I put in my two weeks notice and I was let go immediately. I got another position with the XXXX XXXX XXXX XXXX making {$11.00} an hour plus tips. I worked there for three weeks and then I got into a car wreck a deer came out of nowhere and hit the side of my vehicle just as the deer hit me I turned to make a left turn and I stopped to check on the damage will Justice I made that left turn to pull into the church so that I can look at the damage some other vehicle came out of nowhere and hit the back of my car my car had to be taken to the Collision company and I was fired the very next day because I called in because I couldn't get to work I live 45 minutes away from a bus stop. During this time I had applied for income-based repayment three times and they kept raising how much I owed every month first they raised it by XXXX dollars then they asked me to pay {$280.00} a month in XX/XX/XXXX they asked me to pay {$340.00} and right now my father being the generous person that he is assisted me and paid off an entire student loan for me about {$3600.00} he made this payment on the XX/XX/XXXX the payment has not been processed and did not go through until yesterday the XX/XX/XXXX because of this processing of this payment my income based repayment recalculation has yet to be recalculated they want me to pay {$280.00} even though I just made a {$3600.00} payment. I have even written letters to the student company explaining to them that last year had been very difficult for me I had never been fired and yet in one year I was fired twice. I'm pretty much at my Wit 's End and I'm tired of dealing with them not to mention the fact that last year in XX/XX/XXXX when I got fired my took pity on me paid off {$1000.00}. I owed {$22000.00}. He paid off {$1000.00} generously, so I owed {$21000.00} this was back in XX/XX/XXXX I believe. Now because I have been working XXXX all last year for 6 months I have been making as many minimum payments as I could my Dad paid {$1000.00} and XX/XX/XXXX said I could be a head by three months so I made about {$50.00} payments for XX/XX/XXXX, XX/XX/XXXX. By the end of XX/XX/XXXX had already started my position with the XXXX so I was able to make the {$50.00} payment in XX/XX/XXXX because I was paid ahead. However I still owe {$21000.00}. How is it that I'm making payments and I owe more than what I did since XX/XX/XXXX when my father paid {$1000.00}? Also they raised my interest rate without telling me and without notice. This wouldn't be so frustrating if it weren't for the fact that I have been busting my XXXX to pay off my student loans as fast as possible and yet the price still keeps going up even though I'm making payments and I'm paid ahead so I think there's something wrong with the student loan department and I think they're stealing money from students and I'm lucky that I owe only {$21000.00} because I can just imagine the frustration of people who are paying {$500.00} a month on their student loan payment and yet there's nothing there student loans go up because they asked to be put on an income-based repayment plan it makes no sense to me and so I want to report this to you but I also want to report this and find a pro bono lawyer because I think they're stealing money from people in this needs to be investigated ASAP. The woman that I talked to even told me she would help me out because I was very nice but she said for other people if they're rude I make it even more difficult for them she told me this over the phone and I'm not sure what her name is but I thought that was extremely unprofessional because it doesn't matter if a person is rude or not student loans are very frustrating and it's no wonder that we are seeing more school shootings we are seeing more people freaking out and doing horrible things to each other and it's because we're constantly under stress from people who just want to take money from you and steal from you like the federal student loans are doing to me so now I'm taking out the measly {$3000.00} I have in savings I'm XXXX years old and I have {$3000.00} in life savings okay because of my student loans and I'm going to take out those measly {$3000.00} so that I can pay off yet another student loan that way that's one less loan to worry about but guess what that leaves me with a XXXX emergency savings that leaves me with XXXX savings XXXX years old, over 15 years of full-time work and I barely have {$3000.00} to show for it. How am I supposed to make it through life how am I supposed to retire and I'm lucky because I don't have kids I'm not married but I can just imagine the people who have children and who are married. Something needs to be done and it needs to be investigated
Company Response: Closed with explanation
2019-01-08
San Leandro, CA
Dealing with your lender or servicer
Student loan: Federal student loan servicing
Received bad information about your loan
Company Response: Closed with explanation
2019-01-07
Las Vegas, NV
Dealing with your lender or servicer
Student loan: Federal student loan servicing
Received bad information about your loan
Complaint: I have a student loan that I have been paying on for almost 8 years now, and I am looking to get them forgiven in year 10 with the public student loan forgiveness program. To initiate this process, you submit a form and the company, XXXX XXXX XXXX, sends you a status on how many payments of the 120 required for the forgiveness I have completed. When I received my notice, it stated that only 15 of my 70-80 or so payments have qualified, basically disqualifying me from the program as I will have paid my loans off before I reach 120 payments. I have my loans split, and one that I have been paying on for 8 years says that only 5 of my payments have qualified, noone I have talked to on the phone can explain why and state it is easy to see I have made all my full ontime payments since I have opened my account.
This information is incorrect, I have paid my full amount due each month and in the right repayment plan. I requested an audit of my payments and account on XX/XX/XXXX. Over the past 11 months, I have received no information on where I stand with the review of my account. I have called approximately 6 times to inquire and each time no information or updates have been provided, and have been told to continue to " be patient ''. All the while, requests for my income and increases to my monthly payments are handled and implemented in less than a week. The company is quick to resolve matters that favor them, but has done 0 to assist me.
I have recently sent in emails to the company, 3 have been acknowledged as received in their system, but no responses, and a phone call today XX/XX/XXXX also ended in a " continue to be patient '' response.
I am now requesting help in resolving this as the company is taking 0 action to help me and I have no where else to turn. I would like to have my audit completed to know where I stand with my loan, or if there is still an error, find out what I can do to rectify the problem. Please help
Company Response: Closed with non-monetary relief
2019-01-07
Level Corner, PA
Struggling to repay your loan
Student loan: Federal student loan servicing
Can't get other flexible options for repaying your loan
Company Response: Closed with explanation
2019-01-07
Atl, GA
Dealing with your lender or servicer
Student loan: Federal student loan servicing
Trouble with how payments are being handled
Company Response: Closed with non-monetary relief
2019-01-07
Bakersfield, CA
Problem with a credit reporting company's investigation into an existing problem
Student loan: Federal student loan servicing
Their investigation did not fix an error on your report
Complaint: I am a student who has been attending college since XXXX. Currently I am enrolled with XXXX XXXX University. Before that I was attending XXXX XXXX and XXXX on XXXX with a XXXX. I started classes at XXXX XXXX University on XXXX of XXXX and enrolled in XXXX of XXXX for My XXXX. I will graduate this summer. During the enrollment process, I noticed that there was a 90 day late payment for student loans reporting on my credit report. I was very confused and shocked as to why I was being reported late when I had never received a bill. That's when I decided to call XXXX XXXX XXXX to figure out what was happening.
When I called XXXX XXXX, I asked a lot of questions. I was wondering why they never sent me a bill but instead decided to report me late on payments. They couldn't answer any questions and didn't seem to know what was going on. I was asked to provide copies of my credit report so they could investigate the situation and clear up any mess or confusion. I went ahead and did as was asked. The issue was that XXXX XXXX never seemed to ever receive the documents. They would ask me to fax it and e-mail it several times over a period of 2 months. Nothing ever came of it. After months of frustration I began asking a lot more questions that XXXX XXXX never seemed to have an answer to.
XXXX XXXX kept saying that they never received any of my paperwork but then would tell me that they had notified me about the bills due. I asked them how they provided me these notices and was informed that they sent them to my XXXX paperless inbox. I didn't have a XXXX paperless inbox ... In fact, I didn't even create one until several months after the 90 day late payments were on my report. In other words, they never billed me or were trying to bill me to an account that didn't exist. I notified them of this fact but XXXX XXXX didn't seem to care.
For month 's I tried to get them to prove to me that I was billed or notified about this account. They never called me, never sent me any notices in the mail, and they never even billed me electronically or by e-mail. I even have proof. I took a picture of all the e-mails I've received at XXXX account and the oldest notification of any kind is on XXXX of XXXX. They don't even have any bills either. These are just account related documents. THERE IS NO BILL WHATSOEVER IN THE ENTIRE HISTORY OF MY ACCOUNT! How could be late on something I was never billed for. and since I am a student, why do I have to pay on my student loan since I am still attending school?
This is totally unfair and is detrimental to my credit. I will be attempting to buy a home as soon as I finish my XXXX program this year and those late payments are a hindrance which will not get me the best loan possible. This means thousands of dollars over the life of a 30 year mortgage. It also means higher interest rates on many other types of credit I will need to obtain over the next 5+ years.
I even attempted to hire a consumer advocate to deal with this on my behalf since I was not getting anywhere with XXXX XXXX. My advocate spoke with them on several occasions during the last 6 months and he has been given the run around as well. They tell him that they have sent e-mails to me on XX/XX/XXXX through XXXX of XXXX. But as stated before, I didn't even have an account for them to send an e-mail to. I even have proof. I am uploading an e-mail I received dated XX/XX/XXXX of XXXX informing me that I should open Account Access so I can get open up account access.
I really need assistance in getting XXXX XXXX to remove that 90 day late payment from my credit report. I was never late, they never billed me, and there was no way for me to know that I owed money especially since I am still a student.
Company Response: Closed with explanation
2019-01-07
Aliq, PA
Problem with a credit reporting company's investigation into an existing problem
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Their investigation did not fix an error on your report
Company Response: Closed with explanation