AES-PHEAA

2019-05-30

CA

Dealing with your lender or servicer

Student loan: Federal student loan servicing

Trouble with how payments are being handled
Complaint: Good Morning- I submitted a request to FedLoan Servicing on XX/XX/XXXX to qualifying my employer, The Department of Interior Bureau of Land Management , for Public Service Loan Forgiveness . They denied my employer, even though they are a qualifying employer because my loan was consolidated after the time I worked there and my payments during that time do not count toward loan forgiveness. Regardless of whether or not my payments qualified, I would like my employer verified. I have attached the letter of denial from FedLoan Servicing and an email chain showing how I tried to resolve the situation with FedLoan Servicing. Again regardless of whether or not my payments were qualifying, my employer should be verified. FedLoan Servicing did agreed that my employer qualifies as a government organization. I was employed from XX/XX/XXXX through XX/XX/XXXX. Additionally, the payments I made during this time period, XX/XX/XXXX through XX/XX/XXXX, do qualify for the PSLF program. I was paying through a 10-year Standard loan program. Everything I have reviewed for PSLF states that these payments should qualify for the PSLF program. Please help me resolve these issues with FedLoan Servicing. 1 ) I worked for a qualifying employer from XX/XX/XXXX through XX/XX/XXXX, the Department of Interior Bureau of Land Management. 2 ) I made qualifying payments from XX/XX/XXXX through XX/XX/XXXX, in a 10-year Standard loan program. Sincerely, XXXX XXXX XXXX.
Company Response: Closed with explanation

Timely Response

2019-05-30

Fountainville, PA

Dealing with your lender or servicer

Student loan: Federal student loan servicing

Trouble with how payments are being handled
Complaint: I have been making payments towards PSLF since XX/XX/XXXX. I have confirmed that I meet all of the mandatory specifications to be enrolled. I verified my employment and was told since XX/XX/XXXX-XX/XX/XXXX that I had only made 26 qualifying payments.. This was a major surprise as I had been making payments every month on time with the exception of 2 times since XX/XX/XXXX. The problem lies in the transparency of Myfedloan in stating the " minimum balance '' correctly. For example, on the screen in black and white text, it would say my minimum due was " {$130.00}. '' I would then make an on time payment for " {$130.00} and I would receive an email saying " my payment was accepted and received. '' However, when I went to verify my employment with PSLF and have my payments credited toward my 120 qualifying payments, they claimed there have only been 26 qualifying payments since XX/XX/XXXX!! Without my knowledge and consent, they were applying the overage ( since I was rounding up payments ) to my principal, then the following month they would deduct that overage and say THAT was my minimum due ... Then I assumed, the minimum due was ALL I OWED to make a qualifying payment -- but it wasn't! Why am I being jeopardized for making an on time payment ABOVE the minimum? This was VERY misleading and NOT transparent. For instance, if I make a payment to XXXX, and pay the minimum due ( let 's say min is XXXX and I pay XXXX ) my payment is applied to my overall balance and the next month the minimum due STATES what I owe to make a qualifying minimum payment most likely still {$100.00} -- whatever I apply to the payment ( as long as it meet the MINIMUM required -- anything extra above and beyond the minimum still counts towards my payment!!! ) I am asking for my previous on time payments to be applied towards the 120 qualifying payments. I am also asking for there to be a change in myfedloan 's system -- where they are mandated to report the CORRECT minimum due according to " the persons 120 qualified payment amount '' regardless of what the person pays over and above that minimum.
Company Response: Closed with explanation

Timely Response

2019-05-29

Flor, MO

Problem with a credit reporting company's investigation into an existing problem

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Their investigation did not fix an error on your report
Company Response: Closed with explanation

Timely Response

2019-05-29

Flor, MO

Problem with a credit reporting company's investigation into an existing problem

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Their investigation did not fix an error on your report
Company Response: Closed with explanation

Timely Response

2019-05-29

Queens, NY

Dealing with your lender or servicer

Student loan: Federal student loan servicing

Trouble with how payments are being handled
Complaint: I have been repaying my law school loans, which are serviced through Fed Loan Servicing, since I graduated in XXXX. I have been on the income-based repayment plan the whole time. I'm a XXXX XXXX in New York. Every year, I submit annual documentation to keep track of my 120 qualifying payments that I need for public service loan forgiveness. I also submit annually recertification paperwork for my income-driven repayment plan. In XX/XX/XXXX, I uploaded my IDR recertification paperwork to both XXXX ( which services my XXXX loans ) and Fed Loan Servicing. Fed Loan told me it was too early, and that I would need to resubmit in XX/XX/XXXX. So I did - I resubmitted everything on XX/XX/XXXX, following the instructions perfectly as to the required documentation as I always do. I have never elected a paperless billing option for my student loans. Yesterday, I went to pay my student loan online ( which had been {$530.00} a month ) and saw that my monthly payment had ballooned to over {$1900.00} a month. I checked the website and got a confusing message where XXXX claimed they never received my annual IDR recertification paperwork, even though their website clearly demonstrated that I had submitted everything online on XX/XX/XXXX. I called FedLoan servicing and after being transferred 3 times ( total time on phone : 30 minutes ), I was told that FedLoan denied my IDR recertification, claiming they needed my spouse 's tax return. FedLoan told me they had sent me a letter on XX/XX/XXXX asking for this paperwork. I was told it was sent to me via paperless inbox and NOT in the mail. I checked my paperless inbox and saw a letter on XX/XX/XXXX that denied my request, asking for my spouse 's tax return, and claiming if they didn't get it within " a couple of days '' my loan payment would go up. I explained I never got this and that I never enrolled in paperless billing. I explained that I would upload my spouse 's most recent tax return immediately, and asked if FedLoan could immediately recalculate my payment to the correct IBR amount so that I could pay it. I was told no and given the option of either paying over {$1900.00} a month, or placing my account in forbearance until FedLoan recalculates my monthly payment. Placing my account into forbearance means that even if I pay what I *should* owe as my IBR monthly payment, this will not count toward my 120 qualifying payments needed for Public Service Loan forgiveness . It also means that the interest will capitalize during the period my loans are in forbearance due to no fault of my own. FedLoan constantly forces students into forbearance for often months at a time while it recalculates our IBR payments. It's a deliberate scam and is unconscionable - they are making it impossible for those of us in public service to make our 120 qualifying payments for loan forgiveness. I uploaded my husband 's most recent tax return yesterday, and today their website indicates I can expect a " follow-up email '' by XX/XX/XXXX. There is no reason why this should take this long, and they shouldn't be emailing me when I am not enrolled in paperless billing! In addition, because I am on IBR and my husband and I file our taxes separately, they *do not need my husband 's tax return* because IBR does not consider the income of a a borrower 's spouse in calculating the borrower 's monthly payment where both individuals file their taxes separately. The instructions in the annual IDR recertification form did not indicate that I needed to provide my spouse 's most recent tax return. FedLoan then waited six weeks to send a letter electronically to me ( instead of via mail as I request ) that I did not see until yesterday, only giving me " a couple of days '' to provide unnecessary paperwork.
Company Response: Closed with explanation

Timely Response

2019-05-29

San Gabriel, CA

Dealing with your lender or servicer

Student loan: Federal student loan servicing

Don't agree with the fees charged
Complaint: I attended XXXX XXXX College back when it was located in XXXX California before they moved to XXXX. I was young, just had a XXXX and was looking to start a career. I joined their XXXX XXXX XXXX program approximately XX/XX/2006. Although the program was not yet accredited, I was promised that it would be by the time of my completion. I was so happy when I finally graduated and felt accomplished. Unfortunately for me and my class mates, the accreditation of the program that we were promised never came resulting in not being able to qualify for state licensing which made us undesirable to employers. No one wanted to hire me with out my state license and in order to attain one, I needed one year experience which I could not get. The two basically cancelled each other out. After this, XXXX XXXX College shut down the program I took ( XXXX XXXX XXXX ) because they couldn't attain the accreditation and then moved the whole school to the now XXXX location. Since then I have not been able to be employed at all in the certificate that I earned through them and have not been able to afford any payment towards my school loans. I am a struggling single mother and times are hard. So I recently applied for a school closure discharge through Fed loan servicing. I felt i qualified because although XXXX XXXX College still operates and provides numerous programs, the specific program I took ( XXXX ) was closed and no longer offered through them because of their own shortcomings with the accreditation. Fed loan told me I did not qualify for the school closure discharge because I completed the program.. I do not understand how being a school " drop out '' would better qualify me for the discharge. XXXX XXXX College was unscrupulous towards me and many other students, it was even proven in court.. and here I am struggling to attain employment and not being able to pay for a loan which resulted in nothing.. and not to mention the program I completed was closed and the location itself was closed. These student loans have haunted me for over a decade. The experience itself has haunted me. I was looking forward to possibly going back to school if i qualified for the discharge and was excited to possibly move my life in a positive direction. These student loans I have now have stopped me from going back to school because I cant afford any more debt. I am left with not very many options and I am filing this complaint with you to hopefully find some answers and solutions..
Company Response: Closed with explanation

Timely Response

2019-05-29

Lk Buena Vis, FL

Dealing with your lender or servicer

Student loan: Federal student loan servicing

Problem with customer service
Company Response: Closed with non-monetary relief

Timely Response

2019-05-29

Oxnard, CA

Dealing with your lender or servicer

Student loan: Federal student loan servicing

Problem with customer service
Company Response: Closed with explanation

Timely Response

2019-05-29

Havana, FL

Dealing with your lender or servicer

Student loan: Federal student loan servicing

Received bad information about your loan
Complaint: My husband and I have applied for PSLF/TEPSLF and throughout the entire process we have been misled, not given complete information, told to lie or withhold information and fear that the TEPSLF will be no longer because of the loan services not doing its part. We second guess everything we do despite it coming from their call center. We have done ABSOLUTELY everything we have been told to do and still 6 months later we have no resolution. We at one point had our case closed because we didnt complete what was asked in the 21 day window when in fact I uploaded 703 pages of documentation 10 after it was requested. No one dropped it in the file. We would not have known that had we not called 8 weeks later after receiving nothing. Now we are 8 weeks from that inquiry and have made multiple inquiries since and still NOTHING. We have been told to submit unemployment deferment application even though you wont qualify so you can buy 60 days with no payments. That is fraud! We are tired and frustrated and just want FEDLoan Servicing to do the right thing. We have also contacted the ombudsman and been assigned a case manager he has become increasingly unavailable as of late. Additionally we have filed complaints with the AG of the state Florida, Senator, Congressman and US Dept. of Education.
Company Response: Closed with explanation

Timely Response

2019-05-29

East Vineland, NJ

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Account status incorrect
Company Response: Closed with explanation

Timely Response

2019-05-29

Tarzana, CA

Dealing with your lender or servicer

Student loan: Federal student loan servicing

Received bad information about your loan
Complaint: The US Department of Education via the Pennsylvania Higher Education Assistance Agency and XXXX XXXX XXXX have cheated my of 10 years of wages and my future livelihood through false promises, false documents, and misleading statements as well as a 100 % complete and total lack of accountability! The loan servicer Penssylvania Higher Education Assistance Agency is a scam! They have countlessly kited me and other borrowers, dragging their heels for the sake of passing time ( and accruing interest ). The longer they take to service anything, or respond to emails or calls, the more interest accrues. On multiple occasions, PHEAA rejected my request to be put on different payment plans. Forcing me to change plans this way and then that, capitalizing the tens of thousands of dollars in interest at each instance. I have been making payments to my student loans since the age of XXXX. I am now XXXX years of age. They have intimidated me and forced me into agreeing to signing their documents, for fear of default, rising interest rates, bad credit, garnishing wages and garnishing my future social security benefit. They repeatedly capitalize all of my loans, and provide me with little or no statement of information including how many of the original 20 years worth of payments are left until I get my promised writeoff. A little timeline : I first took student loans out in 2006 to finance my XXXX education with the promise that my debt would be written off after 20 years of payments. I graduated, moved began working, etc. Later in my life, I decided to do a graduate program, so I needed to borrow more money. Now, PHEAA claims I must pay them for a total of 25 years!!!! This includes all the loans that I took for XXXX! It is absolutely illogical and a scam that PHEAA is now telling me that I have 25 years to pay them off. How can they simply force loans together that were originated for absolutely and completely 100 % different purposes? They can't! But they are doing it anyway! After paying my student loans for 10 years, I now have {$140000.00} in government loans, and XXXX in private loans. I have already paid over XXXX in student loan payments. My initial cost of tuition for XXXX XXXX XXXX ( which skyrocketed over the 5 years I was forced to stay there ) was only {$15000.00}. XXXX XXXX XXXX also forced me to stay at their school for an additional year, since they made " mandatory pre-requisite classes '' which had not enough seats to support the student body. Since completing my XXXX XXXX, I have paid everything I earn toward my student loans. While in graduate school I continued to pay my private student loans, for fear of repercussions and astronomical interest accrual. The above points represent only a few of the major issues going on right now in our country. The colleges and lenders routinely flaunted " tax deductions for student loan interest. '' Well, as soon as someone earns XXXX the so-called benefit ( which was never enough to even offset a small % of interest ) diminishes and disappears. So, now that I earn XXXX in California, and take home XXXX with almost no deductions or savings, I get absolutely no tax deduction to help out. At the absolute minimum, ALL student loan interest should be 100 % deductible. Also, the lender/servicer is incorrectly adding the capitalized interest to principle and then underreporting the amount of student loan interest paid! Case in point : How could I have paid over XXXX USD to loans for something which the original price was less than XXXX, yet I still owe more than XXXX, yet somehow never paid interest? THIS IS ANOTHER PART OF THE SCAM! I have a unique education blend that allows me to 'see ' the/my student loan crisis much more clearly than many student loan borrowers and college goers. My XXXX XXXX is in XXXX, I then studied mathematics followed by earning a XXXX XXXX XXXX. I earned the highest marks ( equivalent to an A ) in every class during my XXXX XXXX. I will not give up. I will not stop fighting. I have only just begun fighting. The American people will stand together on this.
Company Response: Closed with explanation

Timely Response

2019-05-29

Spokane, WA

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Account information incorrect
Complaint: Hello, My accounts with Fedloan servicing were under forbearance and deferement and yet they refuse to update my credit reporting to reflect this. Going against both Sec. 463 ( C ) ( 4 ) ( A ) of the HEA and section 623 A ) ( 2 of the FCRA. This is literally ruining my life. It accounts for 95 % of my negative credit reporting and again.. these accounts were under approved forbearance and I had no reason to make payments. FTC advisory opinion related to this can be found at. https : //www.ftc.govXXXX
Company Response: Closed with explanation

Timely Response

2019-05-29

CT

Dealing with your lender or servicer

Student loan: Federal student loan servicing

Trouble with how payments are being handled
Complaint: Last year I worked hard with a PHEAA 's Consumer Advocate Associate and a Fed Loan Services Consumer Relations Analyst to get an accurate count of my payments towards Public Service Loan Forgiveness. After some back and forth with a Dept of Education staff member they arrived at 92 qualifying payments of the 120 needed for Public Service Loan Forgiveness. I submitted the yearly employment verification form to get the next batch of payments to qualify towards the 120 needed. Fed Loan Servicing still has not processed the form, which PHEAA Consumer Advocate Associate can see in their system, from XX/XX/XXXX. This is my 2nd request to process this form. It is almost time to recertify for the next year 's batch of payments. I have read a number of articles and seen on TV a number of news clips showing PHEAA and Fed Loan Servicing are having trouble processing PSLF paperwork and I don't want to get lost in the shuffle. By my count, I should be done with paying the student loans in XX/XX/XXXX ... that will be my 120th qualifying payment. I have placed a request to process the XX/XX/XXXX form with XXXX XXXX @ PHEAA office of consumer advocacy. I have reached out to Senator XXXX 's office to see if they can prompt Fed Loan Servicing to process the form from XX/XX/XXXX. I plan to reach out to Fed Loan Servicing borrower 's advocate. The Dept of Education 's " Ombudsman '' office was subcontracted out to a company called XXXX, and they didn't have much power, but I will generate a service request. I plan on reaching out to XXXX XXXX XXXX, a vice president of PHEAA Loan Operations to see if he is still with PHEAA and can assign someone to assist me.
Company Response: Closed with explanation

Timely Response

2019-05-29

Beyersville, TX

Struggling to repay your loan

Student loan: Federal student loan servicing

Problem lowering your monthly payments
Complaint: I started paying off my loan over a year ago ( I believe it was in XX/XX/XXXX ), and it was out of sheer frustration and lack of a better option. I finished school at XXXX ; my job prospects were nowhere near as high as they were when I was XXXX, as a result it took me a long time to find decent work and so I had a lot of deferments on my loans. When I finally started to work again I tried to get a repayment program that would meet my ability, and was told my payments might be in the 700/month range, and was told to continue with another deferment while they worked the plan out. When I checked back at the appointed time they had no answer for me and told me to defer again, and at that time they told me my payments would 1300/mo or thereabouts. I asked why the large change in payment, and was told this was my only option. I was told my wife made too much money, and I told them my wife also has large student loans herself ; they said they would take a look at that I could just defer again while they did so. Finally and again I had to contact them, they did not contact me they said they got my payment DOWN to XXXX/month. I asked what happened to the XXXX/month payment, they told me it went up because of the deferments I said that they themselves told me to defer while they worked it out, without saying that it would affect the pmt. They replied they were sorry, they cant do anything about it. I could not get a lower payment, I could not defer any longer, so I started paying XXXX/month. I recently lost my job ( end of XX/XX/XXXX ), and contacted FedLoan again ( week of XX/XX/XXXX ) to see if I could temporarily lower my payment until I could find work again. The agent I spoke with directed me to the website where she walked me through what I needed to do to LOWER MY PAYMENT temporarily, and I had my wife do her part in sending her information. I got a reply a few weeks later, saying that my new payments would be almost XXXX MORE than they were when I was working. I called again ( on or about XX/XX/XXXX ), asking the agent how on earth it was possible that my new payment for me being unemployed was now way higher than my payment was when I had work. She said that was the only program I was qualified for. A PAYMENT THAT WAS MORE THAN IT WAS WHEN I WAS EMPLOYED. She said my wife made too much. I asked why they took total household income into account but not total household outflow of cash. She said, oh, you want us to take her loan payments into account, we can do that, we just havent done that yet. So I asked how they could give me a new higher payment amount when they hadnt even taken my wifes loans into account, and I got some lame pat answer that made no sense to me. She said it would take a few weeks to set a new payment plan. I asked what about the XXXX payment coming due on XX/XX/XXXX she said No, that plan is finished, you owe XXXX now. I asked how I could possibly owe XXXX if they hadnt finished taking my wifes loans into account yet. She told me I could defer it until they figured it out. So now I am unemployed, stuck with a XXXX payment which is XXXX dollars higher than it was when I was employed, on a program their agent told me to apply for knowing I was now unemployed, and my only options are : Pay it ; dont pay it and incur more charges and constantly be behind ; or defer yet again incurring more fees and interest. I do not want a free ride, I took out loans expecting to pay them back, I had a lot harder time finding employment than I did when I was younger and FedLoan instead of helping me find a sustainable way to pay back what is owed chooses to make it extremely difficult for me to do so, demanding I make payments that are not sustainable, and hitting me with more fees and interest the whole time. This is not the behavior of an organization that wants to help ; this is the behavior of a for-profit machine that cares not about the people it serves, but only about making money. Their practices are misleading, confusing and intentionally skewed toward incurring more costs to the end user. They are taking advantage of peoples desires to better themselves through education to gouge them with interest. I want to pay back what I owe ; they are making it practically impossible to for me to do so without a severe negative financial impact on myself and my family.
Company Response: Closed with explanation

Timely Response

2019-05-29

KS

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Information belongs to someone else
Complaint: showing inaccurate information not known to me best of my knowledge
Company Response: Closed with explanation

Timely Response

2019-05-28

VA

Dealing with your lender or servicer

Student loan: Federal student loan servicing

Keep getting calls about your loan
Complaint: I had my last course completion on XX/XX/2019. I have already been called repeatedly and have received a notice that I have missed payments totaling {$390.00}. XXXX Loans claims I am delinquent however I have been in in school deferment since XXXX. They have constantly harassed me in the past despite my in school status.
Company Response: Closed with explanation

Timely Response

2019-05-28

Indianapolis, IN

Dealing with your lender or servicer

Student loan: Private student loan

Received bad information about your loan
Complaint: I went to XXXX University where I applied for Federal Financial Aid and was granted grants and Loan. After graduation XXXX XXXXI was contacted by American Education Services claiming payments with threats to sue, I end up paying to be left until XXXX when I found out that I wasn't paying for the Federal Student loan instead I was paying for a private student loan that I never took. My first complain against XXXX XXXX XXXX was denied because they said they didn't issue a loan on my name, they were investor on the National Collegiate Trust. XXXX XXXX XXXX provided me the National Collegiate Trust phone number and I tried unsuccessfully contacting them. I never took a private student loan at XXXX University, they need to refund me all payments I made since XXXX after graduations received on their behalf by American Education Services.
Company Response: Closed with explanation

Timely Response

2019-05-28

OH

Dealing with your lender or servicer

Student loan: Federal student loan servicing

Received bad information about your loan
Complaint: Fedloan Servicing has miss counted and failed to track my 120 qualifying payments for PSLF. Fedloan Servicing has added an inaccurate administrative forbearance from XX/XX/XXXX to XX/XX/XXXX. My payments from this time frame have not been added to my qualifying payments. My qualifying payments show two different numbers, but I never made half a payment. I never made a late payment except for the two times my loans were transferred to another servicer with no warning. I am at 120 qualifying payments, or within a few months of 120 qualifying payments. As a result of the actions of Fedloan Servicing. I have no idea what is going to happen. Will my payments from XXXX XXXX XXXX be added. How long is an indefinite amount of time Im supposed to wait for resolution? When am I supposed to submit my PSLF application? I called into Fedloan Servicing in XXXX of XXXX prior to submitting my employment certification for XXXX. I spoke with a female employee. I told her my number of qualifying payments were wrong. I asked for them to be reviewed and recounted. She told me what must have been my history in the computer. I heard her say a forbearance from XXXX. I told her this information was wrong. I didnt have a forbearance in XXXX or XXXX. She told me shed open a review. I called in a couple times between XXXX of XXXX and XXXX of XXXX. I was told the review was being done, and it could take nine months. I let it go until I believe XX/XX/XXXX. I received my qualifying payments once my XXXX payments we added, but what about my review. I called in on XX/XX/XXXX and spoke with several employees. Employee number XXXX, XXXX, and finally XXXX. Either XXXX or XXXX told me my review was closed. I told them I didnt have a forbearance from XXXX. I was told I had a school forbearance from XX/XX/2012-XX/XX/2013. I told them I wasnt in school in XXXX. Finally I was given to XXXX. Employee number XXXX. I explained the entire situation. He told me he didnt know why it was closed. He told me he didnt understand this forbearance. He told me it had been removed in XXXX, and added in again in XXXX. He told me I was at or close to my 120 qualifying payments. He said I should have 120 qualifying payments in XXXX or XXXX of XXXX. I told him I thought it was XXXX. He told me hed put in to have it fixed expedited. I thought about it for a day. I decided to not trust XXXX because of what had already happened. I called the company that took over for XXXX XXXX XXXX. XXXX XXXXXX/XX/XXXX had my loans from XX/XX/XXXX to XX/XX/XXXX. They were my provider from XXXX. XXXX did not have any of my records. They told me to contact XXXX XXXX. I contacted XXXX XXXX on XX/XX/XXXX. The case number is XXXX, and I spoke with XXXX. She advised me to contact the XXXX at XXXX XXXXXXXX. I called XXXX XXXX, and requested an XXXX. I was contacted my XXXX XXXX. I explained the situation, and told her what XXXX had told me. She told me she would be handling my case, and she would be my contact person. This is helpful because no one gives you the same answer at XXXX XXXX. XXXX contacted me again on XX/XX/XXXX. He asked me how it was going. He told me theyd found additional payments in XXXX. He told me I mightve met the 120 mark before XXXX of XXXX. I am trying to patiently wait, but called XXXX again on XX/XX/XXXX. I explained my account showed my PSLF application was denied. I explained it showed the forbearance had been removed. I asked what was going on. She told me she was working hard to get my payments counted from this time. She told me she had to have bills generated from the US Department of Education for the time period. She told me she was on my side. She agreed with XXXX. Id either met or almost met my 120 qualifying payments. She asked me to be patient because it would take an indefinite amount of time. I am grateful for XXXX and XXXX help. I believe they are trying to help me, and theyve been the only ones at Fedloan Servicing to help me. However, Ive either made or almost made the 120 qualifying payments. I cant get PSLF forgiveness until this is sorted out. It shouldnt never happened, and Ive trying to fix it since XXXX. I will call in to figure out how to submit my documents.
Company Response: Closed with explanation

Timely Response

2019-05-28

Northside, NC

Dealing with your lender or servicer

Student loan: Federal student loan servicing

Received bad information about your loan
Complaint: Near the end of 2017, my consumer credit monitoring app reported delinquent payments to Fedloan Servicing. I contacted them immediately because my account was set up on automatic bank draft and I had emails confirming each of my payments. The representative advised the transactions were not successful. Apparently, the banking information I submitted was incorrect. I was never notified the payments had not gone through. I immediately began doubling my payments each month to bring the account current, and asked that my consumer credit file be updated, as the company never contacted me to advise the transactions weren't successful. The company has refused, though they acknowledged they confirmed each of my payments and never notified me of the incomplete transactions.
Company Response: Closed with non-monetary relief

Timely Response

2019-05-28

Mabank, TX

Incorrect information on your report

Student loan: Federal student loan servicing

Account status incorrect
Complaint: Fed Loan is inaccurately reporting the status of the Student loan payment status. I have reached out and contacted them to no avail. They are aware of the permenant and total XXXX discharged account with the Dept of Education. However, they are still reporting my payments incorrectly which is affecting my credit profile negatively. The Dept of Education has indicated that Fed Loan was notified, however, they failed to update any status reporting to the credit reporting agencies.
Company Response: Closed with explanation

Timely Response

2019-05-28

Chicago, IL

Dealing with your lender or servicer

Student loan: Federal student loan servicing

Received bad information about your loan
Company Response: Closed with explanation

Timely Response

2019-05-27

East Rockaway, NY

Dealing with your lender or servicer

Student loan: Federal student loan servicing

Received bad information about your loan
Complaint: I was told by several officers at fed loan servicing that when I began paying my student loans on XX/XX/XXXX ( under the graduated repayment plan ), that my payments would could towards public service loan forgiveness because my payments were higher than they would be under an income-drive repayment plan, which was the requirement for PSLF. In addition, loan officered ENCOURAGED me to stay on the graduated repayment plan for 5 years, stating that I would qualify for the teacher loan forgiveness program first, and that those 5 years would ALSO count towards public service loan forgiveness. I spoke to several officers and they assured me of these facts. I made payments from XXXX XX/XX/XXXX ( 34 payments ) before someone then told me that I do not qualify for public service loan forgiveness because I was not on the qualifying repayment plan. In addition, they told me that I can not double dip years between the teacher forgiveness program and the public service loan forgiveness. Therefore, I changed my repayment plan to an income based repayment plan and began payments under this qualifying repayment plan on XX/XX/XXXX. They are not counting my previous 34 payments towards forgiveness, despite the fact that they provided me this wrong information, and actually encouraged me to remain on this repayment plan saying that I could double dip years for teacher forgiveness and public. I am completely devastated.
Company Response: Closed with explanation

Timely Response

2019-05-26

Colo Spgs, CO

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Account status incorrect
Complaint: Bottom Line Up Front : Fedloan erroneously reported a delinquency on my account to the credit agencies and has not yet a ) fixed the error on my account, or b ) provided me with adequate documentation acknowledging the error so that I might successfully dispute the negative reporting and restore my otherwise excellent credit rating. I am an XXXX XXXX XXXX with the XXXX XXXX XXXX. I have nine active loans with Fedloan totaling roughly $ XXXX. Throughout the life of these loans ( ranging five to eight years ), I have never missed a monthly payment, and have never been delinquent. In addition to my monthly payments, the XXXX XXXX XXXX is also making periodic lump-sum payments to Fedloan in accordance with the Judge Advocate Student Loan Repayment Program ( J-SLRP ). For several months, I have been in " pay ahead '' status with Fedloan, wherein my monthly statements indicate I owe {$0.00}. Despite this, I have continued to make my own monthly payments of an amount more or less consistent with my income-based repayment plan amount. On XXXX XX/XX/2019, a monthly statement was generated by Fedloan indicating I owed {$920.00} by XXXX XX/XX/2019. I first viewed this statement on XXXX XX/XX/2019 when I logged into my online Fedloan account to make a routine payment. Upon accessing my online account, I saw that I owed not just the {$920.00} indicated on my monthly statement, but over {$4000.00}. The reason for this amount was not evident. Furthermore, Fedloan indicated on my account that two of my nine loans were 211 days past due. I checked my XXXX XXXX account and found that the erroneous delinquency had been reported to the credit agencies and had resulted in my credit score plummeting from close to 800 to the low 600s. After weeks of calls with multiple Fedloan representatives in multiple departments and painstaking hours invested into rectifying this problem, here 's where we stand : Fedloan representatives finally acknowledged the reported delinquency had been made in error, and promised they would provide me with a letter to that effect which I could then submit to the credit agencies in conjunction with my credit dispute form. To date, Fedloan has not provided me with documentation adequate to demonstrate they erroneously reported a non-existent delinquency. Fedloan representatives tried to explain the sudden high balance due by attributing it to " interest capitalization '' resulting from the " redisclosure '' of my income-based repayment plan. While I can not understand this explanation ( and it seems clear to me that Fedloan representatives can not either ), it still does not explain or warrant the sudden delinquency status. With my permission, Fedloan placed the two allegedly delinquent loans in " administrative forbearance '' and placed the other seven loans into general forbearance, until the end of XXXX so that they have enough time to fix the problem without generating another round of negative credit reporting. As far as I can tell, Fedloan has still not fixed the underlying problem with my account. To exacerbate the problem, I am currently trying to gain access to credit to purchase a home pursuant to XXXX orders I have received. I hope to close on a home by the end of XXXX to allow me to XXXX in XXXX. Because of the erroneous negative reporting on my credit report, my access to credit has been significantly hampered. The loan officers working with me to qualify me for a mortgage have indicated they are able expedite a credit correction to the credit agencies so long as they have a letter from Fedloan indicating they made an error, a letter which I still do not have. While I do not have the employee ID numbers of the myriad representatives I've spoken to over the past three weeks, I do have the following IDs of two representatives who have promised to resolve this issue but to date have not : XXXX ( XXXX ) and XXXX ( XXXX ).
Company Response: Closed with non-monetary relief

Timely Response

2019-05-26

Portland, OR

Dealing with your lender or servicer

Student loan: Federal student loan servicing

Don't agree with the fees charged
Complaint: Initially I received a student loan under {$15000.00} never received any of the money. XXXX XXXX tick all of the funds and even not using my entire student loan I never saw any of it back. I know there is a class action lawsuit and I am trying to seek legal counsel for this because I have {$30000.00} now that I have to pay back when They never assisted me in finding employment I never worked as a pharmacy technician which I had my XXXX degree from. I want my money back and I want my credit report to be cleared because they have fraudulently taken my money and continue to increase interests on a loan that should have been closed and canceled because of fraud
Company Response: Closed with explanation

Timely Response

2019-05-25

Saint Paul, MN

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Information belongs to someone else
Company Response: Closed with explanation

Timely Response