AES-PHEAA

2018-03-21

Nyc, NY

False statements or representation

Debt collection: Federal student loan debt

Attempted to collect wrong amount
Complaint: I have an ongoing dispute with XXXX. I believe my federal loans were inappropriately capitalized, adding over {$19000.00} to my loan amount. I have disputed this with XXXX and they have been reviewing it for over a month, no one can explain or give me a response. I have supporting documents as well. I submitted my recertification paperwork 1 month early. I was forced to do it by paper because XXXX had not updated my name change despite submitting the paperwork needed over 4 months prior. The day before I was notified that there was an issue with the recertification my interest was capitalized. 5 days after receiving the notice that there was an issue with my recertification paperwork, I was able to recertify online ( since my name had finally been changed ) and was officially recertified for IDR for the upcoming year. My plan was never changed, I never had to go into forbearance and yet they capitalized my interest before my plan actually had to go into forbearance. Below is the timeline of events : XXXX : call and file upload of name change and supporting documents, name never changed and unable to file IDR online because name was not correct XXXX : paper IDR request submitted XX/XX/XXXX : last day to submit IDR request XX/XX/XXXX : interest capitalized ( {$19000.00} ) XX/XX/XXXX : IDR Denied ( via message, 1 question not answered per XXXX ) XX/XX/XXXX : new IDR submitted online, called XXXX and would expedite XX/XX/XXXX : new IDR approved XX/XX/XXXX : new payment amount started ( never payed higher amount, never went into forbearance )
Company Response: Closed with non-monetary relief

Timely Response

2018-03-21

Walden, CO

Dealing with your lender or servicer

Student loan: Federal student loan servicing

Received bad information about your loan
Complaint: Every year when I send in my employee certification for the PSLF I receive an incorrect letter on the number of qualifying payments made/remaining. Every year. This year, they only counted the number of payments as qualifying from the last period for which I submitted a certification, discounting all the other years I have sent in correct documents ( which I also had to contest ). I have made a total of 51 payments toward my required 120 and they are saying now that I've only made 24. Last year they said I had made 39 - this number is also incorrect, the last two payments on XX/XX/2016 and XX/XX/2016 were not in forbearance. And they said that all the payments from the last year count as qualifying payments. Who is doing the math? I tried calling today three times during business hours and the message says that the office is closed and to call back during business hours.
Company Response: Closed with non-monetary relief

Timely Response

2018-03-21

Written notification about debt

Debt collection: Private student loan debt

Didn't receive enough information to verify debt
Company Response: Closed with non-monetary relief

Timely Response

2018-03-21

Chicago, IL

Dealing with your lender or servicer

Student loan: Federal student loan servicing

Trouble with how payments are being handled
Company Response: Closed with explanation

Timely Response

2018-03-21

Jupiter, FL

Dealing with your lender or servicer

Student loan: Federal student loan servicing

Received bad information about your loan
Complaint: I have been a XXXX XXXX XXXX Teacher for over 20 years. For the last ten years, I have only had two employers. I worked for XXXX XXXX XXXX XXXX from XXXX to XXXX, and for XXXX XXXX XXXX XXXX from XXXX to present. I have been on the IBR repayment plan well before XX/XX/XXXX. My IBR plan has directly debited my checking account for the entire time, and have bank statements to prove it. I also have documents that can prove that I have been on the IBR plan every one of the last ten years. Since XX/XX/XXXX, I had been looking forward to the day that I would have my loans forgiven. I would call the Direct Loans and XXXX every year to make sure I was doing everything correct to be eligible for PSLF. In XXXX of last year, I sent my servicer ( XXXX ) notice by completing the Employer Certification Forms from both employers. They responded by forwarding my ECF information and loans to XXXX XXXX for processing of my PSLF. That is when I started to have problems. * When XXXX transferred my loans to XXXX, XXXX put me on a forebearance that I did not ask for. A Forebearance would have pushed my PSLF date even further. XXXX 's letter told me that if I was on direct debit, to do nothing, that XXXX would continue to direct debit my account. I immediately called XXXX to cancel the forebearance. XXXX did debit my account for the payment. There was no missed payment *When I viewed my account information on their website in XX/XX/XXXX, it showed I had 0 payments toward PSLF, and that my eligible date for PSLF would be XXXX! When I called XXXX they told me not to worry, that my account was " in review '' and that I was smart for applying early, and I should wait at least 90 days before they would have an answer. After not receiving information well after 90 days, I called in XX/XX/XXXX and was told by a XXXX ( @ ext XXXX ) that although my account showed it had been reviewed, she could not see that it had been fully assessed, and to wait until XXXX completed their review. *In late XXXX, I received a notice from XXXX to submit my IBR renewal I also had to resubmit Employer Certification form to re-apply for PSLF, was told by yet another representative that I would only need my current employer, and that I should again expect to give them at least 90 days for them to review my account. *I called XX/XX/XXXX to check on my PSLF and was told by XXXX ( # XXXX ) that my PSLF was still being assessed. XX/XX/XXXX I received notice that my new IBR payment was determined would be effective XX/XX/XXXX. *I called in late XXXX and after speaking with yet another person who gave me the same answer of " it's under review '', I asked to speak to a PSLF supervisor or specialist. I spoke with a woman named XXXX who identified herself as a PSLF specialist. My wife also spoke with her on our speakerphone. She said that we would have made 113 payments since XX/XX/XXXX when my loans transferred to XXXX, and that including the payments that we made to XXXX, we should have over 122 payments at this time. She said that we should think about asking for a forebearance if we did not want to keep paying past that amount. She explained that it would have no impact on my PSLF, and that payment could be resumed at any time should it need to. My wife asked her to send a copy of any administrative forebearances that were placed on my account in the past. Once again, we were told to be patient, that there was a backlog of applicants, and we should have an answer soon. On XX/XX/XXXX I received a letter showing just the payments that were debited from my account by XXXX ( 7 payments, XXXX through XX/XX/XXXX ) with no mention of PSLF! My account information on their website now shows I have only 4 qualifying payments, and an estimated eligibility date of XX/XX/XXXX!! In early XXXX I called for a forbearance on my loan, and it was issued XX/XX/XXXX. It states that it is a General Forebearance XXXX- XX/XX/XXXX I called in early XXXX to ask if there was any determination of my PSLF, and was told that I could not speak to a supervisor about my account, and that ultimately the person who answers the phone is the one responsible for researching the loan information! On XX/XX/XXXX I received a letter from XXXX stating they received my Employer Certification Form. On that form it shows my Qualifying Employment starting date as XX/XX/XXXX. This is incorrect, as I have been with this employer since XX/XX/XXXX. I have a copy of the form that my employer sent. This is absolutely wrong and unprofessional! I have the documents that certify my employment for the ten years. I have documentation of being granted an IBR plan every year since XXXX, I have bank statements that show my servicers have debited my account every month, and I even have IRS documents that show the interest paid annually. I have offered to their representatives to send documents to XXXX but I was told that it was not necessary! I have made sure I followed all the rules to be granted Public Service Loan Forgiveness. I have struggled to work in teaching, ( even teaching in a XXXX XXXX school for ten years ) and made sure I stayed on the IBR plan year after year. I am presently XXXX XXXX XXXX. I have had this loan XXXX. If XXXX does not uphold the PSLF that I have completed, I will be XXXX XXXX XXXX and still paying on my student loan in XXXX! Hopefully, someone at XXXX will have some compassion for a teacher and get this right.
Company Response: Closed with non-monetary relief

Timely Response

2018-03-20

Wonder Lake, IL

Dealing with your lender or servicer

Student loan: Private student loan

Trouble with how payments are being handled
Complaint: I pay student loans to American Education Services located at this address : ( American Education Services, XXXX. XXXX XXXX, XXXX, PA XXXX ). They bought my loan from another company. I am supposed to have a fixed interest rate at 4.5 % ( so long as I am enrolled in auto pay which I was - and never took myself out of it ). They took me out of it and increased my rate to 4.75 %. I called in early XXXX and the man claimed they did this because I re-enrolled in school and the government automatically puts me on deferment so they took me out of all this. 1. ) I paid cash to go to school so they did not need this info 2. ) they never once contacted me about this, just changed everything without my permission 3. ) promised to change it back, it still has not been changed. I called back in mid XXXX asking about this and they did not do anything, even after promising to do so. 4. ) In the past, I received verbal promises from this company to not change my account without contacting me first, they continue to do so. Last year, XX/XX/XXXX, the company went on my account and changed the amount I previously asked them about. They just changed it, no verbal or email from me, they took initiative and lowered my monthly payments ( I pay ahead so I can eliminate debt ). The company claimed, on numerous occasions that extra payments go to debt so I pay extra. It took me two months to fix this. I have gone through XXXX but nothing has been resolved, they simply contact the XXXX saying it's under review. For two straight months? I have attached letters they have sent me. They originally also sent letters in early XXXX, I've noticed they are no long in my inbox but I have hard copies at home. I have called around 1/8 and additionally in mid XXXX as well. Both people I talked to assured me everything would be fixed and it still is not.
Company Response: Closed with non-monetary relief

Timely Response

2018-03-20

Mount Olive, OH

Dealing with your lender or servicer

Student loan: Federal student loan servicing

Received bad information about your loan
Company Response: Closed with explanation

Timely Response

2018-03-20

Greenwood, CA

Dealing with your lender or servicer

Student loan: Federal student loan servicing

Trouble with how payments are being handled
Complaint: I filed my Employment Certification Form with XXXX XXXX on XX/XX/XXXX in order to have my payments counted towards PSLF for the last year. This form was rejected on XX/XX/XXXX with the reason being that I did not provide an employment begin date ( attached ). I called XXXX on XX/XX/XXXXand spoke to Operator ID XXXX. She explained that she was not a part of the XXXX PSLF program and had me transferred back into the main que where I waited and spoke to ID XXXX. ID XXXX seemed confused so I requested to be transferred to a supervisor. I received supervisor ( XXXX calls them an escalation specialist ) ID XXXX. I explained to him that my Employment Certification Form did have a begin date of XX/XX/XXXX but the rejection letter dated XX/XX/XXXX said there was no date on the form. Escalation Specialist acknowledged the mistake of XXXX behalf and said it will take 10 business days to resolve the matter. He also mentioned to me that the reason why my form was rejected was because they have a start date for me of XX/XX/XXXX at my current employer, not XX/XX/XXXX as has been stated on my two latest XXXX forms from XX/XX/XXXX( approved by XXXX ) and my latest rejected XXXX Form datedXX/XX/XXXX. I researched the matter and discovered that XXXX XXXX is relying on my Payment Tracker form for my employer start and end dates ( attached ). This is where XXXX XXXX was getting the incorrect XX/XX/XXXXemployment begin date for my current employer. Over the years I have complained about this Payment Tracker form because it gives incorrect employment begin and end dates. For example, I left one employer on XX/XX/XXXX notXX/XX/XXXX as this form states. I brought my concern up to XXXX XXXX and I was advised that these employment beginning and end dates are determined when my form is approved by the Official who signs them and/or when they are received by XXXX XXXX, thus making them not actual employment begin and end dates. I have expressed a concern that these dates would be relied on in future transactions. Now the brain trust at XXXX XXXX is relying on these incorrect dates and it is holding up the approval of my payment certification. OnXX/XX/XXXX I XXXX ID XXXX and explained the situation above. He was not understanding the matter. I was told to wait two weeks. In a nutshell, it is my opinion that XXXX XXXX is too lazy and/or incompetent to actually research this problem. Their workers are not knowledgeable nor do they care enough to fix this problem. I am constantly finding errors on their part at almost every communication I have with them. If my experience above is any indicator, waiting two weeks is an exercise in futility.
Company Response: Closed with non-monetary relief

Timely Response

2018-03-20

Brentwood, PA

Dealing with your lender or servicer

Student loan: Federal student loan servicing

Problem with customer service
Company Response: Closed with explanation

Timely Response

2018-03-20

OH

Dealing with your lender or servicer

Student loan: Federal student loan servicing

Trouble with how payments are being handled
Complaint: I have a large consolidated student loan with XXXX for which I have been paying monthly installments under the Income Based Repayment plan since consolidating my loan with XXXX. Periodically I recertify my income. My monthly payments have always been between {$250.00} and {$300.00} a month. I placed my account on auto-pay from my checking account so as to avoid delinquencies and to pay on time every month. I can not afford payments significantly above this. Because of a one month lapse in my income recertification XXXX placed me on a default repayment plan. I was horrified to log into my checking account and find that my student loan repayment jumped from {$270.00} on XX/XX/XXXX to {$2600.00} on XX/XX/XXXX representing a payment removed from my checking account of nearly 10X by normal monthly payment! This amount substantially wiped out my checking account placing me under severe financial strain with the possibility of not being able to make my rent. When I called XXXX they said there was no way to return the money to my checking and that I had to dispute the issue with my bank.
Company Response: Closed with explanation

Timely Response

2018-03-20

Rochester, OH

Dealing with your lender or servicer

Student loan: Federal student loan servicing

Received bad information about your loan
Complaint: I called XXXX XXXX, my current servicer, about a week ago just to make sure that everything was in order. I am participating in the XXXX XXXX XXXX XXXX XXXX, and I have about 3 years left of payments. I asked about confirming the date that is on all of my paperwork from XXXX XXXX which is XX/XX/XXXX. I had problems with my previous servicer XXXX XXXX in that they lost my paper work, and I was put on a forced forbearance for a couple of months. When all was said and done, I had proof that I had sent the proper paper work, and that XXXX XXXX had mis-handled it. Because of that, XXXX XXXX was counting those months on forced forbearance toward my 120 payments toward XXXX. In addition, I had been in a consolidated loan since being with XXXX XXXX in XXXX. XXXX XXXX took over my XXXX XXXX at some point-I am unsure of that date. I called to confirm all of the mis-handled paper work, etc. at that time that they took over the loans, and I was assured that they could see the previous notes from XXXX XXXX and that they would honor that. Fast forward to today. When I called XXXX XXXX most recently ( XX/XX/XXXX ), I was told to " take that date with a grain of salt '' meaning the XX/XX/XXXX date when I am eligible to apply for forgiveness. I was told that they had no record of being in a consolidated loan with XXXX XXXX and they were using the date that XXXX XXXX took over my loans. I told them that I had always been under a consolidated loan since being in repayment because I have always been participating in PSLF ; I work for a government organization. They told me that they were unable to see any notes from when XXXX XXXX serviced my loans, and that I would " have to prove it '' that I had always been in a direct consolidated loan. I find this hard to believe in that they were previously able to see those notes in the past. On top of that, I never did a new consolidation when XXXX XXXX took over. I happened to find my consolidation paperwork from XXXX with XXXX XXXX, so I actually can " prove it '' ; however, I should not have to do that. I also filed an ombudsman complaint both with XXXX XXXX as well as the US Department of Education, and I have not heard back from either organization even though they said that I would hear back within 48 hours. That was at least a week ago, and pushing toward two weeks.
Company Response: Closed with non-monetary relief

Timely Response

2018-03-19

Soquel, CA

Dealing with your lender or servicer

Student loan: Private student loan

Problem with customer service
Complaint: I refinanced my student loans in XX/XX/XXXX. The refinance is with XXXX ( XXXX XXXX XXXX ). They made a payment of {$67000.00} on my behalf on XX/XX/XXXX to American Education Services, my previous loan servicer. This created a credit balance of {$3800.00} on my account. AES claimed this balance would be returned within 30 days from the date of the final payment, meaning I should have been credited the amount by XX/XX/XXXX. I have still not received this money, nor has my new servicer XXXX XXXX XXXX. Today is XX/XX/XXXX. I've contacted AES several times, by phone and by email through their website. I've been given multiple different stories about what is happening with my account and where the money is. I was told by XXXX, employee ID XXXX, over phone, that a check was cut on XX/XX/XXXX for {$2200.00}, but this amount is not for the full credit owed, and so far neither I nor XXXX XXXX XXXX has seen this check. I was also told that my account was submitted for financial review on XX/XX/XXXX I received a secure email from AES on XX/XX/XXXX, reference ID XXXX, informing me they would refund {$3800.00} to XXXX XXXX based on payments made " on XX/XX/XXXX and XX/XX/XXXX '', but so far no payments have been received by XXXX XXXX, and, worryingly, this statement from AES references a payment on XX/XX/XXXX, when no such payment exists. The final payment on my AES account was XX/XX/XXXX. This repayment is now more than a full month delinquent, and as a result I am paying interest on nearly {$4000.00} more than I should be.
Company Response: Closed with explanation

Timely Response

2018-03-19

MN

Dealing with your lender or servicer

Student loan: Federal student loan servicing

Received bad information about your loan
Complaint: I have been on income-driven repayment plans since I graduated law school in XX/XX/XXXX. I have never missed a payment and have timely recertified each year -- that is, until XXXX provided me bogus annual recertification deadlines, then used my " late '' application to capitalize $ 50K+ of interest on my student loans. After two complaints through the CFPB ( see, e.g., Complaint No. XXXX ), XXXX finally acknowledge and corrected about $ XXXX of the $ XXXX of capitalized interest. Now, it is important that XXXX addresses the remaining $ XXXX that was capitalized due to their predatory scheme. Prior to my XX/XX/XXXXannual recertification, I received a letter providing an XX/XX/XXXXdeadline. A month or so later, I received a letter providing a XX/XX/XXXX recertification deadline. At the time, I didn't realize that the first letter was for my loans under the IBR plan and the second letter was for my loans under the REPAYE plan. And why would I? I've always recertified a single time each year and had no reason to believe I would suddenly have two different deadlines. And XXXX was not even asking that I submit two applications for the two different plans ; only one is required. The fact of the matter is that the later XX/XX/XXXXdeadline is completely bogus. The only way that I would not have been penalized is if I had followed the earlier XX/XX/XXXX deadline and ignored the second letter altogether. But in my not realizing XXXX changed the game ( two deadlines for one annual recertification ) and my relying on the most recent letter I had received, XXXX had contrived a scheme that, in practice, was used to mislead me then catch me on a technicality, giving XXXX reason to capitalize ten of thousands of dollar of interest. Please consider, too, that I was/am already swamped with $ XXXX in student loans without all this capitalized interest and I have always paid on time and even pay additional amounts monthly. I have been an ideal customer with a reasonable explanation as to how this happened, and I hope XXXX will do the right thing.
Company Response: Closed with explanation

Timely Response

2018-03-19

Alexandria, VA

Dealing with your lender or servicer

Student loan: Federal student loan servicing

Received bad information about your loan
Complaint: My income based repayment plan ( IBR ) loans were initially serviced by XXXX. When I started XXXX XXXX XXXX for XXXX XXXX XXXX, I submitted to them the paper work to start tracking my 120 payments for the Public Service Loan Forgiveness program in XX/XX/XXXX. Shortly thereafter, my loan servicing was transferred to Pennsylvania Higher Education Assistance Agency. At that time, I spoke with customer service at PHEAA to make sure I was filing the correct and necessary paperwork so that I could start making immediate progress towards the 10 years of payments that the PSLF program requires. For two years, I made one payment every month, which was applied to eleven different loans. Each month, my account online reflected one more payment made as progress towards the 120 required payments for the PSLF program. In XX/XX/XXXX, or thereabouts, the way my account was displayed online changed, and I discovered then that 3 of my eleven loans did not indicate any credit towards the required 120 payments. When I called customer service, I was told the reason was that the three loans were FFEL loans, and therefore non-qualifying for the program. That was the first time I became aware that all my loans were not eligible for the PSLF program, even though I had submitted the PSLF employment verification form at least twice, and had spoken to a number of customer service reps over the time period between XX/XX/XXXX and XX/XX/XXXX. After multiple discussions with different PHEAA reps on the phone, I was told to consolidate the three FFELs into a DIRECT loan so that future payments would qualify for PSLF. By the beginning of XXXX, I submitted the loan consolidation paperwork to PHEAA. It took PHEAA close to six months to complete the issuance of the new loan, which pushed out my PSLF payment progress by six months, on top of resetting the repayment of those three new loans back to 120 payments ( another ten years ). Credit towards progress for those did not begin until XX/XX/XXXX. So, even though I was initially told by PHEAA that my loans qualified for PSLF, somehow, no one told me that three of them did not. I only discovered that when the presentation of my account online changed. This happened at about the same time that a number of articles in the XXXX XXXX were published that revealed that many people in the PSLF program had been lead to believe they were making progress towards forgiveness, only to discover after many years of payments and work in public service, that their payments or their loans did not qualify, even after having been told that they did. I believe that my ten year PSLF repayment has been extended to 13 years so that PHEAA can collect income based payments from me for far beyond what I should have to pay. It's outrageous that a subsidized federal loan that was issued to me through XXXX XXXX University for three semesters somehow is different than the other 8 semesters I received federal loans that do qualify. It's outrageous that I was not told by my loan servicer that a portion of my loans did not qualify for PSLF despite the fact that they became my loan servicer because I was attempting to participate in the PSLF program -- this I believe borders on fraud. It's also outrageous that the loan servicer took six months to issue the new consolidated loan ( the original loans were applied for and disbursed in a much shorter time period ). If it's not fraud, then it's sheer incompetence. In either case, this will cost me three years of additional payments, which will amount to something close to {$15000.00}.
Company Response: Closed with explanation

Timely Response

2018-03-19

Ft Wayne, IN

Dealing with your lender or servicer

Student loan: Federal student loan servicing

Received bad information about your loan
Complaint: On XX/XX/XXXX I filed a claim XXXXagainst XXXX for not being able to accurately connect me with student loans. You guys responded with none of the loans were of wet signature and all of them were signed via electronic. When indeed XXXX XXXX XXXX anything that I did it financially whether it was through XXXXXXXX XXXX XXXX or the money that I was receiving due to me being in a in foster care were signed with a wet signature. At this time XXXX XXXX XXXX was over these alleged loans maybe you guys can acquire accurate information from them. Because I believe that's how the debt was given to XXXX. So they are accusing me of signing it via electronic when I did no such thing. If not able to do so then I demand accurate information about those years in question or to delete / remove the alleged debt permanently from my credit report. I want a investigation of fraud for the following amounts : {$5500.00} for Loan Sequence 1, and {$7700.00} for Loan Sequence 2.
Company Response: Closed with explanation

Timely Response

2018-03-19

Lancaster, PA

Dealing with your lender or servicer

Student loan: Private student loan

Trouble with how payments are being handled
Company Response: Closed with explanation

Timely Response

2018-03-19

Culver Cty, CA

Dealing with your lender or servicer

Student loan: Federal student loan servicing

Received bad information about your loan
Company Response: Closed with explanation

Timely Response

2018-03-19

Farragut, IA

Dealing with your lender or servicer

Student loan: Federal student loan servicing

Trouble with how payments are being handled
Company Response: Closed with explanation

Timely Response

2018-03-18

Falmouth Foreside, ME

Dealing with your lender or servicer

Student loan: Private student loan

Trouble with how payments are being handled
Company Response: Closed with explanation

Timely Response

2018-03-18

August F. Haw, CA

Dealing with your lender or servicer

Student loan: Federal student loan servicing

Received bad information about your loan
Company Response: Closed with explanation

Timely Response

2018-03-18

Kansas City, MO

Dealing with your lender or servicer

Student loan: Federal student loan servicing

Trouble with how payments are being handled
Company Response: Closed with non-monetary relief

Timely Response

2018-03-18

Crown Point, IN

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Account information incorrect
Company Response: Closed with non-monetary relief

Timely Response

2018-03-18

WI

Problem with a credit reporting company's investigation into an existing problem

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Problem with personal statement of dispute
Complaint: During the time period my student loans became past due, I had been experiencing some inconsistencies/glitches with the AES website that made it unclear what payment was due. I had made attempts to log on between XX/XX/XXXX and XX/XX/XXXX and at times the website showed that either a zero balance was due or only {$19.00}. There were also attempts to log on that resulted in the message Were sorry - an unexpected error occurred. I have attached screenshots of examples of this. This was confusing as I was used to to seeing payment due in the {$250.00} dollar range. I would greatly appreciate the removal of the negative credit reporting that is listed as 60 days late for all 5 of my loans. I am applying for a home loan in XX/XX/XXXX and will not be approved without these removed.
Company Response: Closed with explanation

Timely Response

2018-03-18

Boulder, CO

Struggling to repay your loan

Student loan: Private student loan

Can't get other flexible options for repaying your loan
Complaint: I have HEAL student loans through AES which they are servicing since buying them in XXXX, but disbursed between XXXX. I will paste a letter I sent them that summarizes my request to them. XX/XX/XXXX American Education Services XXXX XXXX XXXX XXXX XXXX XXXX : AES Loan # XXXX Dear Sirs, Due to circumstances which I can explain in any detail that is necessary, I relinquished my ( State name ) license to practice medicine in XX/XX/XXXX. I do not have a license in another state. While there was some hope if I should take courses, get a psychological and functional skills evaluation with favorable reviews, I could petition the XXXX XXXX for reinstatement. In XX/XX/XXXX and XX/XX/XXXX, I did as requested. However, my reviews would not support reinstating my license. I have been trying to forge my own medical practice management business, to make a living. So far, my income is 1/3 the amount it was when I practiced medicine. I was a primary care physician, board-certified in internal medicine making ~ $ XXXX. I have made ~ $ XXXX. for the past two years. I can provide tax returns which will confirm these claims, if necessary. Therefore, it is with some credibility that I am ready to suggest for AES to discharge my loan, entirely. While I've already paid {$160000.00}, the remaining unpaid principal is ~ {$53000.00}. The original loans dispensed totaled {$140000.00}. Loans may have been borrowed separately, but were eventually consolidated and taken over as one loan by XXXX XXXX. I attended ( Name of school ) XXXX XXXX school in ( City and State ) graduating in XXXX. This was a time when HEAL was still the main form of government funded loans for medical education. I also had some PLUS loans and XXXX types, I recall. Until XX/XX/XXXX, when my graduated payments ballooned, my payment record has been good. My XXXX credit score was XXXX, and reflects my efforts, overall to be a good consumer. Since I'm delinquent, it has gone down a little to XXXX as of XX/XX/XXXX. [ Of late it has dropped even more to the mid-XXXX 's ] I've tried forbearance, deferment and the XXXX graduated plan until all repayment options were exhausted. I was denied the use of an income-contingent payment plan. Initially, I sought relief by writing an email in XX/XX/XXXX. I was told to wait until XXXX. When I got back in touch, the message I got was to sign up for an S-5 plan. When I questioned whether I could start right away rather than XX/XX/XXXX with the XXXX {$720.00} installment erased, I was told it was too late. I complained, because this was not explained back in XXXX. Then in XXXX, it was also disclosed that I wasn't even eligible for the XXXX plan, since I had used the XXXX, already. What was I going to do, I asked the customer service rep. over the phone? " Your best. Just do the best you can. '' So, I sent {$200.00} on XX/XX/XXXX. Maybe it sounds pathetic, but I am now facing the reality of not practicing medicine and not having the income commensurate with that profession, anymore. My suggestion to discharge this loan was not an impromptu decision. I've asked a customer service rep at AES to counsel me if it was even possible, and he indicated it is. With no license to practice medicine, I do not have the earnings and am unable to afford payments. My budget has to be curtailed and I continue to anticipate multiple expenses. I'm self-employed and had trouble saving for quarterly estimated taxes. Then, I will mention, there are my XXXX daughters, all in school at the University ( school name ). Personally, I've been avoiding the cost of dental work. Doing little things like a day trip for skiing or going out to a nice restaurant and a show or sporting event, just seems too exorbitant these days. Eventually, the practice that has been instrumental in getting me involved in gainful employment after I left clinical practice, is going to not need my consulting skills. I'm trying to shop myself to other doctor 's offices, but it isn't going well. I had applied to work for a think tank that does medical consulting to government agencies. While they did request supplemental information, I did hear their decision was to decline. I will close by saying, I can provide the State of ( name of state ) XXXX XXXX 's relinquishment document, as well as the unfavorable evaluations I mentioned, if that is necessary to corroborate my claims. Sincerely, Name, XXXX. Email xxxxx ( End of the XX/XX/XXXX letter ) This was rejected with a non-sequitur explanation, by AES with a nonsense offer to request my credit record dispute be appealed. I then tried to negotiate a lower amount buy-out and/or a lower income-contingent payment plan, but those were responded to with three types of letters : 1 ) Form letter rejections of a non-responsive and irrelevant description 2 ) Repeat of letters that were already sent 3 ) Demand for entire loan principal with notice of intent to report delinquency to credit bureaus. I have records of all this. I have the ability to upload or attach supporting documentation. My last contact was with customer service to explain my situation, since the written responses were impossible to accept. After the lady listened to my explanation, she checked with her supervisor and came back to me with a definitive " NO, '' to all my suggested resolutions. ( Losing my license is not a good enough reason, being the explanation ). I disagree. I had been told on a previous phone call to customer service that I will be pursued by collections, which is a legal requirement. The phone calls should be identified by me, and NOT ANSWERED ( per their own rep )!! I was pursuing a personal loan through several private banks, so that my monthly payments were affordable with my budget ( $ XXXX $ XXXX. range ). If the amount I borrowed would buy-off AES, I could achieve the virtual equivalent of # 2. But those loans were rejected, not because of credit score, ( which was near maximal @ XXXX ), but due to income-to-debt ratio. This was the exact reason I was not able to pay my loan at $ XXXX. Therefore, I'm facing a paradox. I cant pay due to lower income, while I can't borrow due to too much debt. I can't reinstate my license due to a combination of factors : 1 ) cost to go through measures of remediation : A ) Weeks, if not months, of iXXXX XXXX XXXX XXXX XXXX XXXX for diagnosed XXXX and XXXX XXXX XXXX with dependent and antisocial features. B ) Weeks of paid educational activities followed by testing to generate proof of improvement to the medical board 2 ) Legal representation to prepare and present my case for reinstatement to the XXXX XXXX XXXX XXXX XXXX. 3 ) Returning to practice costs A ) Obviously limited scope of practice ( due to confines to keep me supervised, likely to be applied, with costs such as a practice monitor ) B ) Applying for malpractice will come with exorbitant premiums, due to risk assessment C ) Being on staff at a hospital will be highly problematic D ) Keeping insurance credentials will come with strict sets of acceptable solutions E ) Not to mention, open disclosure on license websites creating a stigma to be hired for a position F ) As in E, constricted patient care opportunities, given people 's preconceived opinion of my reputation. I have already been told the chances are slim, even with these measures, due to an on-going record of problems in my 20 year career and the general climate at this time towards medical license issues. Specific problems are being published frequently in the media, all around the country. The board is giving itself unchecked powers at an 'ex facto ' level, to produce a supervisory role for the appearance of community protection.
Company Response: Closed with explanation

Timely Response

2018-03-18

Sanders, KY

Dealing with your lender or servicer

Student loan: Private student loan

Trouble with how payments are being handled
Complaint: Hey CFPB, I currently have my refinanced XXXX XXXX with a company called XXXX XXXX, and have been with them for about 4 years now. The interest on my loan is assessed daily, which is fine, but XXXX does not process scheduled payments daily. Whether it is a reoccurring payment or selecting the earliest payment date for a one-time payment, XXXX will leave my payment in pending status for at least 2-3 days every time and continue to accrue interest, which is about {$25.00} per day for me now ; it was more previously when my balance was higher. I do not think XXXX is engaging in fair practices and they definitely did not accurately disclose that this was how they process payments when I refinanced with them. XXXX should not be allowed to continue to accrue interest on my loan and any others just because they leave payments in pending statuses for extended times. If they can not process on the date that they offer as the earliest available or scheduled date, then they should not leave them as an option. Currently I have a payment scheduled forXX/XX/XXXXthat still has not been posted to my account, today isXX/XX/XXXXXX/XX/XXXX( a Sunday ) so now it will be a minimum of 4 days before I receive credit for a one-time payment that XXXX can not deliver on. Can you please look into this? Thank you.
Company Response: Closed with explanation

Timely Response