AES-PHEAA
Consumer Complaints
There are over 9925 complaints on file for AES-PHEAA. Dated between 2019-12-11 and 2012-03-07.
Complaints Page 146
2018-04-24
Jersey City, NJ
Dealing with your lender or servicer
Student loan: Federal student loan servicing
Received bad information about your loan
Company Response: Closed with explanation
2018-04-24
Rochester, MI
Incorrect information on your report
Student loan: Federal student loan servicing
Account status incorrect
Complaint: I have previously tried to resolve this with XXXX numerous times and each time they failed to address that matter at hand. I went on to file a XXXX complaint to which they also failed to respond. The complaint was closed as " unresolved '' due to their failure to address this issue. I have attached a copy of the XXXX response. The XXXX suggested I open a CFPB complaint. When trying to resolved the issue XXXX just sends me generic response letters not addressing the matter at hand. Only sending me a " credit reference letter ''. XXXX, as a furnisher, is required by the FCRA to UPDATE any information reporting to the CRA 's. According to their own records my loan was in forbearance from XX/XX/XXXX- XX/XX/XXXX however it is reporting late on my credit report. I have previously attached an FTC advisory opinion stating their responsibility in this matter and they have continue to ignore it. I again attached this FTC advisory stating such obligations. They are obligated to UPDATE my file and have failed to do so. I expect my credit report to be updated immediately reflecting the forbearance I was granted. XXXX is ignoring FCRA regulations and is not responding to a XXXX complaint or the matters addressed in it. Their failure to adhere to FCRA and FTC regulations is hindering me from obtaining the best rates when obtaining a home causing me financial damage. I plan pursue financial restitution if this simple matter is not fixed.
Company Response: Closed with explanation
2018-04-24
NJ
Problem with a credit reporting company's investigation into an existing problem
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Their investigation did not fix an error on your report
Complaint: Thank you for taking the time to read this letter. I recently pulled my credit report and found that XXXX XXXX XXXXXXXX reported a late payment of 90 days regarding my student loan accounts. I am requesting that this late payment be assessed for accuracy. I believe this reporting is incorrect because I have included the documentation to prove that my loans were in forbearance/deferment XX/XX/XXXX to XX/XX/XXXX and didnt require any payments.
Please investigate this matter, and if it is found to be inaccurate, remove the lateness from my credit report.
Company Response: Closed with explanation
2018-04-24
Grand Ledge, MI
Attempts to collect debt not owed
Debt collection: Private student loan debt
Debt was already discharged in bankruptcy and is no longer owed
Company Response: Closed with explanation
2018-04-24
Chicago, IL
Struggling to repay your loan
Student loan: Federal student loan servicing
Can't get other flexible options for repaying your loan
Complaint: On XX/XX/XXXX, I submitted an application into XXXX XXXX to enroll in the IBR program. A few days later, I was notified that I needed to submit my paystubs as income documentation. I did receive a response.
One XX/XX/XXXX, I resubmitted a brand new application into XXXX for the IBR program via fax along with my pay stubs. One month later, on XX/XX/XXXX, I received an email from XXXX XXXX that they've " received your request for an Income-Driven Repayment ( IDR ) plan. Unfortunately, we are unable to process your application at this time because your request was not complete. You didn't provide complete income documentation. '' A few months later, due to very arduous life circumstances, I was not able to give my full attention to my XXXX account and was not discerning of XXXXXXXX XXXX recommendations. I simply assumed they had my best interest. I called XXXX XXXX and they persuaded me to apply for the forbearance program. Naively, I complied and was approved. When my forbearance ended, I accrued a number of late payments and was never informed by XXXX that I could receive forbearance again. I was approved for a second forbearance and then unknowingly accrued a few more months of late payments.
None of this would have occurred had I been on the IBR/IDR plan to begin with, but XXXX was negligent in processing my application. Today, XX/XX/XXXX, I called to inquiry about my application. They said that they got my pay stubs but never my application. The email XXXX sent me on XX/XX/XXXX stated that they received my application but could not process it because they didn't receive my pay stubs which is completely contrary to what they have on record today. They claimed they MAILED me a denial letter and even another application which I never received. Nevertheless, they lost my application twice. The years I was steered into forbearance, accrued more debt due to interest capitalization, and late payments, I should have been on the IDR program. XXXX XXXX apparently lost my application TWICE and then was able to take advantage of me at the most vulnerable time of my life.
Company Response: Closed with explanation
2018-04-24
Las Vegas, NV
Dealing with your lender or servicer
Student loan: Federal student loan servicing
Received bad information about your loan
Company Response: Closed with explanation
2018-04-23
Lakeview, NY
Dealing with your lender or servicer
Student loan: Federal student loan servicing
Problem with customer service
Company Response: Closed with non-monetary relief
2018-04-23
Charlotte, NC
Problem with a credit reporting company's investigation into an existing problem
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Their investigation did not fix an error on your report
Company Response: Closed with explanation
2018-04-23
Phila, PA
Dealing with your lender or servicer
Student loan: Private student loan
Trouble with how payments are being handled
Complaint: I had 3 private student loans with American Education Services. I recently paid one off and refinanced the other two. The loans are known to AES from their disbursement date : XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX.
On XX/XX/XXXX, I paid off the XX/XX/XXXX loan. On XX/XX/XXXX, I received a letter confirming the payoff of the XX/XX/XXXX loan.
On XX/XX/XXXX, the balance of all of my AES private loans was approximately : XX/XX/XXXX : {$0.00} ( paid in full ) XX/XX/XXXX : {$9300.00} XX/XX/XXXX : {$8600.00} On XX/XX/XXXX, I refinanced the XX/XX/XXXX and XX/XX/XXXX loans. The total payoff was approximately {$18000.00}. The new bank forwarded to AES a payoff amount of {$18000.00} delivered to AES on XX/XX/XXXX.
AES misapplied all of my money. I very clearly took the steps necessary to fully pay off the XX/XX/XXXX loan through the AES website. I had the new bank follow the payoff instructions on the AES website to refinance the other two. As of the date of this complaint, AES did not fully close my XX/XX/XXXX loan and charged me {$56.00} in interest since the XX/XX/XXXX payoff date and my most recent inquiry about the loan on XX/XX/XXXX.
AES also misapplied the {$18000.00} intended to close out the remaining two loans by applying approximately {$13000.00} to the XX/XX/XXXX loan that only had a balance of {$9300.00}. The XX/XX/XXXX loan now shows AES owes me a credit of {$4200.00}.
Additionally, AES misapplied the remaining amount from the {$18000.00} to the XX/XX/XXXX loan, causing the balance of the XX/XX/XXXX loan to show I owe AES {$4000.00}.
I called AES multiple times to inquire how I could owe {$4000.00} on the XX/XX/XXXX loan while being owed a credit of {$4200.00} on the XX/XX/XXXX loan. AES is unresponsive, claiming I need to wait a few days for their " system '' to be updated. No such update has occurred.
I also am unsure how I owe interest on a loan that was paid off two months ago.
Company Response: Closed with non-monetary relief
2018-04-23
El Toro, CA
Dealing with your lender or servicer
Student loan: Federal student loan servicing
Trouble with how payments are being handled
Company Response: Closed with non-monetary relief
2018-04-23
Houston, TX
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account status incorrect
Company Response: Closed with explanation
2018-04-23
Brockton, MA
Took or threatened to take negative or legal action
Debt collection: Private student loan debt
Threatened to sue you for very old debt
Company Response: Closed with explanation
2018-04-23
NY
Dealing with your lender or servicer
Student loan: Private student loan
Trouble with how payments are being handled
Complaint: The student loan company I am complaining about is XXXX XXXX XXXXt formerly XXXX XXXX XXXX and AES. I applied for {$15000.00} student loan in XX/XX/XXXX so I could start taking Fall XX/XX/XXXX classes at XXXX College in XXXX. I started making payments in XX/XX/XXXX. Then, I noticed they have stopped updating the remaining balance information for at least a year ; Around the year XX/XX/XXXX, I called and spoke to a young man who put me on hold so he can calculate the real remaining balance and he told me it was at least $ 10k from the original $ XXXX+. A few months later, I called again ( because the update was never made ) and spoke to a woman whom refused to look into the balance problem and told me the current balance was correct. In late XX/XX/XXXX, I realized they have seldom been sending me 2 bills for one month with different balances of at least $ 14k remaining with the exception of XX/XX/XXXX when they sent me 3 bills with different balances of at least $ 13k remaining. Additionally, they have messed up my credit by filing the wrong information ; they refused to update my credit information past the year XX/XX/XXXX. Also, I have yet to receive my XXXX Form for XX/XX/XXXX from them. I called and left a message for them to call me back on XX/XX/XXXX but, no one did. These crooks have assigned XXXX XXXX , XXXX to collect my debt and every so often they try to pressure me to pay more than is, currently, affordable.
Company Response: Closed with explanation
2018-04-23
Long Beach, CA
Dealing with your lender or servicer
Student loan: Federal student loan servicing
Need information about your loan balance or loan terms
Company Response: Closed with non-monetary relief
2018-04-22
MI
Dealing with your lender or servicer
Student loan: Federal student loan servicing
Problem with customer service
Complaint: Been charged XXXX per month for my loan spoke to XXXX about updating my information and to apply for idr. Was on the phone with XXXX XXXX which i have documentation of and was told my payments would be revised to about 200.00 dollars and my name change was corrected just had to fax paperwork which i did. Next month exepect to make my first XXXX dollar paument and recoeved a bill for another XXXX. Called again and was told they had no record of any call and did not recieve any information to change my loan repayment or my name and was hung up on!
Company Response: Closed with explanation
2018-04-22
Lewisville, TX
Dealing with your lender or servicer
Student loan: Federal student loan servicing
Received bad information about your loan
Complaint: For approximately one year, I have been trying to certify employment with XXXX XXXX to track payments for the public service loan forgiveness program. Every time I sent in forms, their customer service would tell me either the form was never received or one of their employees entered the information incorrectly, or there was a miscalculation with the number of qualifying payments. Each time they told me they would fix it and contact me and each time I am never contacted. Every time I call in, there is a new problem. They are intentionally stringing me along to prevent me from qualifying for loan forgiveness. I have all the documentation to prove my efforts for approximately one year and they still have not accurately tracked my eligible payments. I have only worked in public service, so all payments should qualify. They are giving me approximately two years of payments yet I have been working in public service for almost 7 years.
Company Response: Closed with non-monetary relief
2018-04-22
Oaklevel, VA
Problem with a credit reporting company's investigation into an existing problem
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Problem with personal statement of dispute
Complaint: XXXX XXXX XX/XX/XXXX Consumer Financial Protection Bureau I have filed 5 complaints with XXXX/XXXX about the faulty information on my accounts with XXXX/PHEAA and have gotten nowhere. I recently filed a dispute with the CFPB but received the same results. I have called XXXX and PHEAA and asked for the Date Of First Delinquency on XX/XX/XXXX and asked them to send me a letter with this information. They could not locate this information. I then asked for them to send me a letter stating they have no Date of First Delinquency. I spoke with them again on XX/XX/XXXX and the letter I had requested had never been sent, so I asked if they could send me another. I received a letter from XXXX XX/XX/XXXX and was not surprised to receive nothing that I had asked for. I called then that same day to tell them the problem and no help was provided. That is when I decided to send a dispute through the CFPB. What I ask the company 's to supply was the Date of First Delinquency and its proof. PHEAA responded to my CFPB complaint that it was valid and that they now have the Date of first Delinquency and would not be removing the account. No evidence. False statement. I received a response from XXXX with a similar statement. No evidence false statement. I understand that even the CFPB does not trust the practices of XXXX/ PHEAA being a collections agency for XXXX as there were some big lawsuits in the recent past.
XXXX XXXX., the nations largest student loan servicer, is facing four lawsuits alleging that it harmed student loan borrowers throughout the repayment process.
XXXX attorney general was the latest to file a suit, which came in early XX/XX/XXXX. The U.S. Consumer Financial Protection Bureau and the Illinois and Washington attorneys general sued XXXX in XX/XX/XXXX.
Among other things, the CFPB alleges that since at least XX/XX/XXXX, XXXX misallocated payments, steered struggling borrowers toward multiple forbearances instead of income-driven repayment plans, and provided unclear information about how to re-enroll in income-driven repayment plans and how to qualify for a co-signer release. The CFPB is asking XXXX to compensate the borrowers the agency says were harmed.
The Illinois, Washington and Pennsylvania suits make similar claims to the CFPBs allegations and also allege that XXXX, when it was part of XXXX XXXX, made subprime loans to students, particularly those attending for-profit schools. XXXX broke off from XXXX XXXX XXXX, one of the largest private student loan lenders, in XX/XX/XXXX.
The allegations in Pennsylvanias suit are completely unfounded, XXXX said in an XX/XX/XXXX statement. The company has also rejected the allegations in the other three cases, filing motions to dismiss them. In a XX/XX/XXXX fact sheet, it said the CFPB, Illinois and Washington suits are based on new servicing standards that are being applied retroactively.
The company announced in XX/XX/XXXX its plans to separate into two publicly traded companies an education loan management business to be launched with a new name XXXX and a consumer banking business, which retained the name XXXX XXXX. The spin-off was completed on XX/XX/XXXX.
This is alarming to me as XXXX also says that my Date of First Delinquency was in XX/XX/XXXX the same month and year they made the split from XXXX XXXX. I see that the company will fight to the end no matter if they are clearly wrong as they did with CFPB but I want to let XXXX know that if the XXXX and PHEAA accounts are not dropped off my account with this dispute that they will have a 5th lawsuit on their hands this year.
Company Response: Closed with explanation
2018-04-22
Washington, DC
Dealing with your lender or servicer
Student loan: Federal student loan servicing
Trouble with how payments are being handled
Complaint: XXXX XXXX/PHEAA has not properly counted my qualifying payments toward Public Service Loan Forgiveness. Around XX/XX/XXXX, my direct student loans were transferred from XXXX to PHEAA. Thus far, I have submitted two Employment Certification Forms to PHEAA, and PHEAA confirmed that both periods of employment were with qualifying employers. The first period -- XX/XX/XXXX, through XX/XX/XXXX -- was with the United States District Court for the XXXX District of Pennsylvania. The letter from PHEAA confirming this first period was dated XX/XX/XXXX, and assured me that PHEAA would calculate and provide me with notification of the total number of qualifying payments I made during this period, along with other information. The second period -- XX/XX/XXXX, through XX/XX/XXXX -- was with the United States Court of Appeals for the Third Circuit. The letter confirming this second period of employment was dated XX/XX/XXXX, and assured me that PHEAA would notify me of the number of qualifying payments " [ i ] n the next few weeks. '' I have not yet received any written communication from PHEAA regarding my number of qualifying payments.
On XX/XX/XXXX, I contacted PHEAA regarding PHEAA 's error in calculating my monthly payment amount, an issue I am currently trying to resolve with PHEAA. In that conversation, I asked about the number of qualifying payments related to my periods of employment with the courts listed above. I spoke with XXXX ( employee ID no. XXXX ) and with XXXX ( employee ID no. XXXX ). XXXX informed me that PHEAA determined I have only five qualifying payments during the two employment periods described above. I told him I had not received anything in writing with this information, and he said he would request that PHEAA send me a letter ; he said that he would request that the letter be expedited but told me it could take 30-45 days to receive the letter. I still have received no written communication from PHEAA regarding my qualifying payments, but NSLDS reflects that PHEAA has determined I have only five qualifying payments for PSLF.
I have reviewed my own records during the two employment periods described above. During those periods, I made a total of 32 payments toward the loans at issue. All of those payments were on a standard repayment plan ( 19 payments ), a qualifying repayment plan ( 5 payments ), or were made under a different payment plan and were of an amount larger than the payment would have been on a qualifying repayment plan ( 8 payments ).
Company Response: Closed with explanation
2018-04-20
Unity Plaza, CT
Dealing with your lender or servicer
Student loan: Federal student loan servicing
Received bad information about your loan
Company Response: Closed with explanation
2018-04-20
Ocklawaha, FL
Written notification about debt
Debt collection: Credit card debt
Didn't receive enough information to verify debt
Complaint: AES has violated 15 USC 1692 by continuing collection activity after a cease and desist and 15 USC 1681 by failing to report complete and accurate information to credit reporting bureaus.
Company Response: Closed with explanation
2018-04-20
Portland, OR
Dealing with your lender or servicer
Student loan: Federal student loan servicing
Trouble with how payments are being handled
Complaint: My loan servicer was XXXX XXXX XXXX ( PHEAA ) and I refinanced my loans in XXXX/XX/XX/XXXX to another institution. I received Paid in Full notices from PHEAA to all 8 of my individual loans ( 4 subsidized, 4 unsubsidized ) on XX/XX/XXXX. I received an additional confirmation on XX/XX/XXXX that I had a XXXX balance after I received an erroneous billing notice emailed to me. In XX/XX/XXXX I was notified that I had a balance due and they reported to the credit bureaus that the loans were no longer closed. I called PHEAA and they described an audit process where they uncovered that they had miscalculated interest and they corrected it resulting in me now owing a balance.
Company Response: Closed with monetary relief
2018-04-20
Buena Park, CA
Took or threatened to take negative or legal action
Debt collection: Private student loan debt
Seized or attempted to seize your property
Complaint: We are resubmitting a new complaint as we failed to catch the deadline on XX/XX/XXXX, to react to the company response ( XXXX XXXX XXXX XXXX XXXX ), for case # XXXX. We did not have enough time to contact American Education Services, because of the voluminous documents that we have researched for all our private student loans. These private students loan were loaned from : XXXX XXXX XXXX XXXX/XXXX XXXX Loan-2 private student loans, XXXX-loan Seq # XXXX, disbursed,XX/XX/XXXX and XXXX Loan seq # XXXX, disbursed XX/XX/XXXX, Private student loan with XXXX XXXX XXXX , and Private student loan with XXXX XXXX, and XXXX XXXX XXXX XXXX with XXXX XXXX XXXX XXXX . Of all these 5 private student loans, the one private student loan with XXXX XXXX XXXX XXXX, serviced by XXXX XXXX XXXX XXXX XXXX, loan seq # XXXX, disbursed inXX/XX/XXXX is the one that make us in the brink of despair because we are already getting sick and the amount we owe have already balloon to {$62000.00} because of the 10 % interest accruing to the loan, our payment of {$150.00} to XXXX is not in anyway, helping us be relieved of this cursed throughout our life. We have no big problem with our other private student loans not owned by XXXX XXXX XXXX XXXX. Because the Bank/loan owner has helped us be able to pay back our student loan, based on our capacity to pay, in the amount of {$150.00} each month for each individual student loan. We are contacting American Education Services because AES was responsible for the inaccuracy and erroneous recording and reporting of all of our private student loans payment. AES should not have declared the loan seq # XXXX, disbursed in XX/XX/XXXX, serviced by XXXX XXXX XXXX XXXX XXXX, delinquent and charged-off during those period Year XX/XX/XXXXto XX/XX/XXXX, because we have been paying this loan, it was the error and mistake of AES to include our payment to the other XXXX student loan, disbursed on XX/XX/XXXX, the two loan payment was put it into one payment under loan Seq # XXXX, so, loan seq. # XXXX, did not had any recorded payment in the book of AES and XXXX. But altogether, XXXX XXXX XXXX XXXX received all the monies but only recorded to one loan, with loan disbursed on XX/XX/XXXX. So, we are requesting the corporate office of AES to correct and rectify their error. Because we can not afford to pay a big amount, of money to XXXX because all our salaries are already obligated to the 5 student loans every month, including our food money and payment to our bills are most of the time delayed and unpaid, because our source of cash advances, our credit card are already max out for the last 8 years, but inspite of it we are still honoring and paying all our student loans. Because of AES huge mistakes, we have been financially stricken and it is very sad, that inspite of our trying hard to settle our student loan obligation, we are still in Court default judgment with XXXX. We do not know until when we can survive with our predicament. The first time, I learned about this default judgment is when my employer handed me the copy of the salary garnishment, at that time, I could have filed a case, but we can not afford a lawyer. So, now, we are just hoping and depending for your help that we could be rescued and alleviated from this severe student loan payment problem.
Company Response: Closed with explanation
2018-04-20
Gastonia, NC
Dealing with your lender or servicer
Student loan: Private student loan
Received bad information about your loan
Complaint: My answer to ( XXXX XXXX ) letter from XXXX XXXX dated XX/XX/XXXX XXXX XXXX and AES are not Federal Loan providers I know this because a North Carolina Attorney provided me with that information. The listing below is a statement from AESs own web site.
The monthly installment amount remains the same throughout repayment.
Consolidation. Make sure your student loans are right for you if you are having trouble making your monthly payment then consolidation may be the right option for you. Federal loan allows you to combine one or more existing student loans into a single new loan.
A letter Dated XX/XX/XXXX presented to The Honorable XXXX XXXX Member. U.S. House of Representatives from Federal Student Aid an office of the U.S. Department of Education stipulates that XXXX XXXX student loans are no longer in the jurisdiction of the Federal Government. North Carolinas XXXX district Congressmen signed off on the XXXX XXXX Student loan investigation stating it was no longer a Federal Government Matter.
A North Carolina Lawyer, a North Carolina Congressman, and American Education Services own statement clearly points out that the Promissory Note XXXX XXXX entered into must have the same payment throughout the loan. Could it be That XXXX XXXX XXXX Vice President Client Advocacy Management Office assessment of Federal Law be correct and the Correspondence of a NC Lawyer and a distinguished NC Congressman be wrong? Or is it possible that XXXX XXXX Has the intention of trying to scare me XXXX XXXX into payment of student loans that have proceeded in an unlawful manner. From a legal viewpoint XXXX XXXX through its representative XXXX XXXX XXXX is not only refusing to abide by North Carolina lending laws, XXXX XXXX is now falsely or unknowingly presenting XXXX XXXX XXXX as a Federal Student loan agency though its administrator AES.
One of the things NC XXXX District Congressman XXXX XXXX office explained to me was unless a Federal Law has been broken there is nothing we can do to help. I am told that from a legal standpoint that XXXX XXXX letter dated XX/XX/XXXX implies that XXXX XXXX a private loan institution is going far beyond legal lending practices by stating that through AES they have the same legal jurisdiction as the federal Government. Unless XXXX XXXX and AES can come up with concrete documentation issued by the Federal Government stating that they have Federal Student Loan lending rights then it seems oblivious XXXX XXXX and AES are braking federal law. The federal law listed below has been violated and it opens up the door for a Congressional investigation.
Whoever falsely assumes or pretends to be an officer or employee acting under the authority of the United States or any department, agency or officer thereof, and acts as such, or in such pretended character demands or obtains any money, paper, document, or thing of value, shall be fined under this title or imprisoned not more than three years, or both.
American Education Services ( AES ) was established by the Pennsylvania Higher Education Assistance Agency ( PHEAA ) to guarantee and service a variety of Federal Family Education Loan Program ( FFELP ) and private ( alternative ) student loan products for our lending partners throughout the nation.
My student loans ( XXXX XXXX ) student loans placed into one loan payment is a private alternative loan and not a Federal Student Loan.
Now lets look at some facts about American Education Services. One of my legal counsel advisers received a data profile of American Educations Services from XXXX XXXX XXXX XXXX XXXX XXXX.
The report reveals that American Educations Services is a private company located at XXXX XXXX XXXX XXXX in XXXX, Pa XXXX United States Founded in XX/XX/XXXX.
The data profile report is explicit it lists the names of the XXXX XXXX for American Education Services. The report includes phone numbers and a Fax number. I am not going to list a companys private phone numbers in this complaint, nor am I going to reveal the names of all of XXXX XXXX XXXX Executives.
CFPB because myself ( XXXX XXXX ) and my legal advisors believe the time has arrived to report the illegal infractions of XXXX XXXX & AES to someone in an excitative position at American Education Services. Therefore, I respectively request that CFPB send the above complain and my complete complaint file to the ATTENTION of AESs XXXX XXXX XXXX Senior Vice President of Client Relations, and Loan Operations. And XXXX XXXX needs to be aware of these proceedings.
Respectively Yours XXXX XXXX XXXX XXXX
Company Response: Closed with explanation
2018-04-20
Cadwell, GA
Dealing with your lender or servicer
Student loan: Federal student loan servicing
Received bad information about your loan
Complaint: XXXX XXXX XXXX has contacted me numerous times, several times a day and every time I speak with them its the same spill. They acknowledge my debt and ask if Im able to pay the debt. I have told them numerous times that I am willing to work with them and pay my debt but I was given false information on my options for payment. I was misinformed for almost 4 years and I never knew about all forms of payment. I had to pay my friends to make a payment for me at times. I work almost 20 hours a day and literally couldnt take advantage of the payment option they were offering online due to limited access to a computer. One day after I was already 1 year behind in payments a customer service associate told me about the application they have available to pay through. I have been able to pay more money and ahead of time do to this particular call. I am very disappointed in XXXX XXXX for not informing me of all the options. This has negatively impacted my credit and keeping me from getting approved for certain loans.
Company Response: Closed with explanation
2018-04-19
NC
Dealing with your lender or servicer
Student loan: Federal student loan servicing
Received bad information about your loan
Complaint: In 2014 I was advised to consolidate my loans, including my parent plus loan. Because of the negligent advice I am now unable to qualify for a lower payment with the income based payment plans.
Each time I call XXXX XXXX I am told something different by different agents. It is very frustrating and I finally had to pay a nonprofit debt service to help me and give me sound advice about my student loans.
I feel that the agents at XXXX XXXX need proper training.
The error of consolidating all my loans is a difference of about a {$400.00} to {$700.00} dollar a month more in payments. I just want to get my payments down to an affordable amount.
I recently was told to re-consolidate my parent plus loan and now my new payments went from over {$1000.00} to {$1300.00}. How is this helping me lower my payments if it has now gone up by {$300.00}.
Please contact me about this issue because I have more horror stories about the untrained agents as well as recordings of them giving me inaccurate information.
Company Response: Closed with explanation