WESTERN UNION COMPANY, THE
Consumer Complaints
There are over 2645 complaints on file for WESTERN UNION COMPANY, THE. Dated between 2019-12-05 and 2013-04-04.
Complaints Page 34
2017-11-13
Money was not available when promised
Money transfer, virtual currency, or money service: International money transfer
Complaint: I was send my money from western union in fagatoto XXXX $ to my bank account in XXXX, until now my money can not pass in my bank account
Company Response: Closed with explanation
2017-11-10
Money was not available when promised
Money transfer, virtual currency, or money service: International money transfer
Company Response: Closed with explanation
2017-11-10
Other transaction problem
Money transfer, virtual currency, or money service: International money transfer
Company Response: Closed with explanation
2017-11-10
West Brandywine, PA
Other transaction problem
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Complaint: XXXX I call XXXX for Tech support because I was having problems accessing emails the tech support who said he was XXXX said needed access to my computer and after 4 hours said I needed updates and would cost {$9.00} to XXXX billing so I gave them my credit card # that XXXX has on file XXXX I was notified by Western union of a charge for {$900.00} I called XXXX again said they have no record of my call to them on XXXX Only XXXX when I call them again because problem not fixed - they ended up fixing problem XXXX I call my credit co. who cancelled this card and sending new card Also credit card co said some other charge of {$320.00} for XXXX no sure what XXXX I called XXXX told of the problem that some how someone can access your tech support system - they said look into it
Company Response: Closed with explanation
2017-11-09
Stratford, CT
Wrong amount charged or received
Money transfer, virtual currency, or money service: International money transfer
Company Response: Closed with explanation
2017-11-07
Franklin Lks, NJ
Fraud or scam
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Complaint: On the morning of XXXX/XXXX/XXXX I received an email about a WU money transfer involving {$1100.00}, with a service charge of {$120.00}. WU XXXX XXXX XXXX. XXXX. Since I did n't make this transfer, I immediately called WU XXXX number to report the fraud. I asked WU to cancel this transaction and my WU account, which I rarely used. WU provided fraud file XXXX. XXXX to use as reference. They suggested that I change my email address/password. I chose to change my password. They suggested that I go to the local police department and make a fraud report, and for the PD to reference the WU fraud file number when they call them. I went a couple of hours later and made the PD report. I will go back in a few weeks to request a report copy for my records. I contacted the three credit reporting companies to put an alert on my accounts, and obtained credit reports. The credit card XXXX cc ) used to make this WU transaction is not recognized by me : XXXX, last four - XXXX, expiration XXXX/XXXX/XXXX. On XXXX - I received an email from WU stating that : '' Cancelled Money Transfer. We have cancelled your money transfer with tracking number ( MTCN ) XXXX. If you were already charged, we are also processing your refund. Please note that it may take 7 business days for your bank to credit your account. '' On XXXX I received an email from WU : " Either by your request or for your protection, we 've deactived your account. If you did n't make this request, please email [email protected] or call XXXX immediately. '' My complaint is that WU is not providing me with enough information/feedback to know what is going on with this fraud complaint and take appropriate countermeasures. I am very upset over the fraud because it remains unresolved. Either the fraudster made a new cc under my name, used a cc that I may have lost track of ( very unlikely ), or according to XXXX may have used a cc with someone else 's name ( very strange idea? XXXX. I ca n't be comfortable without having complete resolution with all necessary, needed facts. I had called XXXX, and they said they could n't help me clarify the CC situation because they just supply credit cards to banks, and do n't have the details. They would need the cc number and bank that issued their card to be able to do anything.
What I want or want answered is : 1. I would like clear status reports regarding WU 's investigation.
2. I would like to know if my local PD contacted them regarding this fraud event.
3. I would like to know the details as explained regarding the credit card used to purchase this money transfer. Then I can have closure in being able to ask for cancellation of the cc if it was fraudulently issued in my name, or be able to cancel the credit card if it is a misplaced credit card I actually had, or was issued and not received.
4. I would also like to know how this person supplied my WU account number, or was an account number made up for this transaction.
I need this information to obtain closure and finally feel comfortable that everything is back in order.
Thanks!
Company Response: Closed with explanation
2017-11-07
Money was not available when promised
Money transfer, virtual currency, or money service: International money transfer
Company Response: Closed with explanation
2017-11-06
Allenwood, NJ
Money was not available when promised
Money transfer, virtual currency, or money service: International money transfer
Complaint: money transfered but not received at any location or desired location in XXXX XXXX XXXX XXXX XXXX I transfered {$760.00} to XXXX with tracking XXXX XXXX WITH WESTERN UNION but the money is not received .I have called western union and e-mailed several times but no response hence this complaint
Company Response: Closed with explanation
2017-11-06
Atlanta, GA
Unexpected or other fees
Money transfer, virtual currency, or money service: Money order
Complaint: I was asked to obtain a money order as a deposit to rent property. I obtained the money order in the requested amount from XXXX and submitted to the real estate agent for XXXXXXXX XXXX XXXX. I wrote " XXXX XXXX XXXX '' on the money order. Thereafter, the lease fell through. The agent returned the money order. I have since taken it to my local bank, spoken to my on-line bank and the XXXX at the same location of purchase. I have the money order and the receipt in my possession, and the payee is in my handwriting.
XXXX advised that vendors are not permitted to accept returned money orders. They referred me to the Western Union website and the XXXX telephone number. The number is a recorded line and there is no option for an agent.
Basically, I have {$500.00} tied up in a worthless piece of paper, and I want my money back now. Western Union voice recording requests {$15.00} to be paid in advance to them to " refund '' a money order. That is akin to a stop payment on a check, but I have possession of the money order. The {$15.00} fee was never discussed prior to obtaining the money order, nor was the length of time to obtain a return of my funds.
How can I get my money back without further expense or additional time?
Company Response: Closed with explanation
2017-11-06
Santa Clara, CA
Money was not available when promised
Money transfer, virtual currency, or money service: International money transfer
Company Response: Closed with explanation
2017-11-05
Bremen, GA
Fraud or scam
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Complaint: On XXXX XXXX, 2017, I submitted a transfer for {$200.00} to be picked up at a Western Union location. In XXXX, Michigan. I called Western Union to complain about the scam and receive a fraud case number and refund and they would not return the refund because The money was no longer in their possession
Company Response: Closed with explanation
2017-11-04
MI
Other transaction problem
Money transfer, virtual currency, or money service: International money transfer
Complaint: XXXX XXXX. Someone from XXXX hacked into my western union account and sent from my bank XXXX. By the time I got email about it person picked up money. Then I get a receipt sent to me from someone who used western union to send me XXXX back from XXXX, unfortunately western union has no record with that tracking number. I immediately after each incident called western union and or my bank.
Western union response was to send them documentation of both transactions to start investigating.
Unfortunately because stolen money was picked up I could n't cancel transaction for refund and other transaction nothing but apology.
My bank on first fraudulent transaction could n't stop payment because used my card number.
Company Response: Closed with explanation
2017-11-03
Hainesville, IL
Money was not available when promised
Money transfer, virtual currency, or money service: International money transfer
Company Response: Closed with explanation
2017-11-03
Fraud or scam
Money transfer, virtual currency, or money service: International money transfer
Company Response: Closed with explanation
2017-11-02
Ridley Park, PA
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: Here is my response to Western Union who is the parent company of XXXX XXXX I am writing in response to complaint reference XXXX You indicate that you no longer retain the records regarding the setup of the payment schedule.
This contradicts the people I spoke to at XXXX XXXX who indicated that the records did exist and they were in the process of mailing them to me. Of course, they never followed through.
I find it very hard to believe that the basis for your entire service ( i.e. the mortgage payment schedule ) is no longer available, that you destroyed the records. What would you do if there was a discrepancy. How would you answer questions if you destroyed the records?
Likewise, I challenge your comment that 'everything was working as designed '. How can you say that when you are also saying that you destroyed the original records regarding the mortgage payment method. What are you basing your comment on? It was working as designed based on 'What '????
I contend that you set up this payment schedule without my input and without my approval. I was lead to believe that it would save me four years on my mortgage and it only saved me one year and you now have no records to validate your contention that everything is working as intended.
Lastly, in your response, you provided a phone number ( XXXX XXXX ) to speak with a person. No one is available on this extension to speak. The only communication is via email which indicates how poorly you have serviced this business.
I would like to speak to a person. My cell is XXXX XXXX XXXX XXXX Here is the original complaint I have a mortgage with XXXX XXXX for my property at XXXX XXXX XXXX XXXX, PA XXXX. The loan number is XXXX and was originated in XX/XX/XXXX. It is a 15 year mortgage however I opted for an accelerated payment schedule whereby I would pay twice a month. I was told by my mortage broker that this would reduce 4 years off the length of my mortage.
I have been paying consistently on this loan and expected that it would be satisfied in XX/XX/XXXX I made a series of calls to verify and discovered that the loan will not be satisfied until XX/XX/XXXX.
At the time of the loan origination XXXX XXXX had a contractual relationship with XXXX XXXX to manage the accelerated payments. I was not aware of this until I called. As far as I was concerned they were one in the same.
I have never been given a scheduled for the accelerated payments. I never signed or approved of the schedule. I would not have accepted this if it only saved one year on the length of my mortgage. Paying twice a month was a sacrifice and I would not have done it to save one year on the length of the mortgage.
I have issued complaints to both parties. XXXX XXXX does not acknowledge any ownership in this. They believe XXXX XXXX is at fault. XXXX XXXX does not respond to the complaints. XXXX XXXX has since severed their contractual relationship with XXXX XXXX which, I believe, is integral to this complaint Both of these parties are clearly in violation of fair lending practices. I am entitled to see the payment schedule that I supposedly approved and neither entity will provide it.
Additionally, I am referencing the disposition of an XXXX XXXX fraudulent claim. Pursuant to this action, I am entitled to damages.
CFPB Takes Action Against Mortgage Payment Company And Servicer For Deceptive Ads XX/XX/XXXX Consumers Deceived by XXXX XXXX XXXX to Receive {$33.00} XXXX XXXX XXXX The Consumer Financial Protection Bureau ( CFPB ) took action today against Paymap Inc. and XXXX XXXX XXXX for deceiving consumers with advertisements for a mortgage payment program that promised tens of thousands of dollars in interest savings from more frequent mortgage payments. Under the terms of the orders announced today, Paymap will return {$33.00} XXXX in fees to consumers and pay a {$5.00} XXXX civil penalty to the CFPB, and XXXX will pay a {$100000.00} civil penalty.
Deceptive advertising has no place in the financial marketplace, said CFPB Director XXXX XXXX. Todays action is delivering relief for consumers deceived by Paymap and XXXX, and sending a clear message that these practices will not be tolerated.
I will continue to file complaints until one or both of these parties provide the information that I am entitled to.
XXXX XXXX XXXX
Company Response: Closed with explanation
2017-11-02
Columbus, IN
Other transaction problem
Money transfer, virtual currency, or money service: International money transfer
Company Response: Closed with explanation
2017-11-02
Mville, GA
Money was not available when promised
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Company Response: Closed with explanation
2017-11-01
Orion Twp, MI
Other transaction problem
Money transfer, virtual currency, or money service: International money transfer
Complaint: Hello Sir/ Madam, I made an international money transfer of {$150.00} into my receivers bank account on XXXX/XXXX/XXXX via Western union. As of now money has not been deposited.
I called them around 15 times, every time they say that transaction has completed successfully. Even though I provided them the proof of not getting it done successfully. ( receivers bank statement since they asked it ) Already tried to contact higher authorities, no answer from them as well.
Please help Thanks
Company Response: Closed with explanation
2017-10-31
Alexandria, VA
Money was not available when promised
Money transfer, virtual currency, or money service: International money transfer
Complaint: Hi I sent money to my relative in XXXX only $ XXXX on XXXX XXXX, XXXX. As per promise of Western Union they did not get money until now. I contact with them last night and call them many time since today morning but still they did not solve the problem. Therefore I request you to please help me for resolving this problem.
Company Response: Closed with explanation
2017-10-31
Sand City, CA
Other transaction problem
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Company Response: Closed with explanation
2017-10-31
Vallejo, CA
Money was not available when promised
Money transfer, virtual currency, or money service: International money transfer
Company Response: Closed with explanation
2017-10-31
Tarzana, CA
Fraud or scam
Money transfer, virtual currency, or money service: Money order
Complaint: On or about XX/XX/XXXX I purchased 4 Money orders for XXXX each which I made payable to XXXX XXXX XXXX ref numbers are XXXX, XXXX, XXXX. I mailed them to XXXX XXXX payment address as I had done several times in the past. I noticed by the end of XXXX that the MO had not been applied to my account. I called XXXX XXXX immediately. Western Union told me they would request a copy of the MO be sent to me for inspection XXXX and XXXX passed I called numerous times until I strongly suggested they process my claim and get me these copies. I finally got a copy of 2 of the money orders which I then called and asked for the others to be sent to me as requested 2 months prior. Western Union sent the other 2 by this time it is early XX/XX/XXXX I called them back they told me that I would have to wait to receive paperwork by the end of XXXX I received the needed paperwork, had to spend XXXX for notary fees and sent requested documents on XX/XX/XXXX, which they received XX/XX/XXXX per USPS tracking return receipt. I called today they claim to have received the documents and that an investigation will begin. Claims department asked me to call back XX/XX/XXXX. I do not have the means to wait for XXXX for this period of time. I am sadden for people with lesser means
Company Response: Closed with explanation
2017-10-31
Other service problem
Money transfer, virtual currency, or money service: International money transfer
Company Response: Closed with explanation
2017-10-30
Delray Beach, FL
Other transaction problem
Money transfer, virtual currency, or money service: International money transfer
Company Response: Closed with explanation
2017-10-30
Indianapolis, IN
Money was not available when promised
Money transfer, virtual currency, or money service: International money transfer
Complaint: I sent {$220.00} on XX/XX/XXXX and my friend contacted me the next day at XXXX letting me know that they did not receive the money yet saying that Western Union said that there was a problem so when I got word of this on XX/XX/XXXX I checked the status and it was saying that the money was paid out on the XXXX at XXXX XXXX. and XXXX Colorado and I do n't know how I have to pay is that possible when I sent the money to XXXX XXXX across seas and therefore it was picked up here in the United States so there for somebody that works for this company is stealing money and I want to I want it to be known and I need a refund somebody to reach out to me as soon as possible I can be reached at XXXX or through email at XXXX XXXX XXXX at XXXX my name is XXXX XXXX
Company Response: Closed with explanation