TRANSWORLD SYSTEMS INC

2018-08-28

Washington Green, CT

Dealing with your lender or servicer

Student loan: Private student loan

Don't agree with the fees charged
Company Response: Closed with explanation

Timely Response

2018-08-28

Tyrone, NM

Attempts to collect debt not owed

Debt collection: Medical debt

Debt was paid
Company Response: Closed with explanation

Timely Response

2018-08-27

Attempts to collect debt not owed

Debt collection: Other debt

Debt is not yours
Company Response: Closed with explanation

Timely Response

2018-08-27

Bronx, NY

Dealing with your lender or servicer

Student loan: Federal student loan servicing

Received bad information about your loan
Complaint: In the past my loan payments were being made through XXXX student loan services. About two years ago I received notice that XXXX was being taken over by XXXX education services. My loan payment is made quarterly and I've been making faithful and on time payments for about a year online at XXXX 's website. That last time I was able to make a payment was in XX/XX/2018 and I have the receipt of payment for that. In XXXX I noticed that I had not received notice for payment for my XXXX loan in sometime and went to the website so see about the loan. I received a message saying that the service that I requested could not be accessed at that time. I assumed it was an issue with the website. Here we are now, in XXXX, and I am receiving the same message. I called the company ( XXXX ) and received absolutely no help. Initially I called and was transferred to a 100 % automated " department, '' that did not reconize my SSN for logging in. I called back and was transferred to the " loans department '' where someone proceeded to tell me that I do not nor have I ever had an account with XX/XX/XXXX services. I have multiple student loans and I do not know which ones fell under XXXX services. She suggested that maybe it was a Perkins Loan and transferred me to that department. This was again a 100 % automated department that did not recognize my SSN or birthdate for logging in. I called back and was told there was no manager to speak with and the " customer service departments '' that I have been previously transferred to was all that they had to offer. In short my loans are in limbo and no information can be offered by the company previously in charge of them as to where to make a payment. It frustrating because I don't want to default on a loan simply because a company has less than professional business practices. If it has to come to it I will definitely get a lawyer and take this problem up legally, because it is unfair to expect me to have to pay any outstanding charges being accrued at this time. I've looked online and have seen many comments and reviews similar to mine, referencing their experience with XXXX. It is my hope that something gets done about this and puts these crooks out of business.
Company Response: Closed with explanation

Timely Response

2018-08-27

Dixmont, ME

Communication tactics

Debt collection: Medical debt

Frequent or repeated calls
Company Response: Closed with explanation

Timely Response

2018-08-27

Conimicut, RI

Written notification about debt

Debt collection: I do not know

Didn't receive enough information to verify debt
Company Response: Closed with explanation

Timely Response

2018-08-27

PA

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Information belongs to someone else
Complaint: Transworld Systens on behalf of XXXX XXXX XXXX XXXX listed an account that belongs to my father on my credit reports. Thecamount of the colkection listed on my credit reports is {$560.00}. I disputed this account to no avail with both the vollection agency as well as the credit bureaus. About a month ago the collection agency advised me to send in a copy of my drivers license as well as an explanation of the matter so tgat they vould rectify the matter, nothing has been done. I disputed tge account several times. The credit bureaus marked the account as closed and this has dropped my credit score 30 points.
Company Response: Closed with explanation

Timely Response

2018-08-27

Baltimore, MD

Attempts to collect debt not owed

Debt collection: Medical debt

Debt was already discharged in bankruptcy and is no longer owed
Company Response: Closed with explanation

Timely Response

2018-08-27

Oxford, GA

Written notification about debt

Debt collection: Medical debt

Didn't receive enough information to verify debt
Complaint: On XX/XX/2018, XX/XX/2018 and XX/XX/2018 I requested that Transworld please verify the debt they said I owe. I sent letters through certified mail on XXXX separate occasions and they were unable to validate or verify the debt they say I owe. I requested that these items be removed from my credit with XXXX and XXXX and they still have not done so. Please see attached supporting documentation.
Company Response: Closed with explanation

Timely Response

2018-08-27

Baltimore, MD

Written notification about debt

Debt collection: Medical debt

Didn't receive enough information to verify debt
Company Response: Closed with explanation

Timely Response

2018-08-26

NC

Attempts to collect debt not owed

Debt collection: Private student loan debt

Debt is not yours
Complaint: On XX/XX/2004 a private student loan in the amount of {$25000.00} was disbursed to my mother by XXXX XXXX XXXX ( XXXX ) and/or a lender represented by XXXX. To date, 14 years later I am still completely unaware if XXXX was the original lender or simply the servicer on behalf of the lender, all I know is the XXXX XXXX XXXX/National XXXX XXXX ( XXXX/XXXX ) appears on my credit report regarding the account in question. At the time of origination, I was XXXX years old and under the impression I was signing forms for my federal financial aid and did not realize I was signing a credit agreement for a private student loan. It was not until some time after the fact that I learned what had actually occurred. On multiple occasions throughout the years I have contacted XXXX requesting that the account associated with the loan be updated to remove me from the account. I explained to XXXX that I did not recall completing/submitting the initial application for the loan and when I signed the credit agreement I did not understand what I was signing the document had been misrepresented to me as a financial aid form and not a private loan agreement. I also informed XXXX that I had personally never seen any documents or disclosures related to the loan, the funds from the loan were not utilized to fund any portion of my education. And most importantly XXXX and/or the lender never actually disbursed the loan to me ( borrower ) but instead disbursed funds directly to my mother ( co-signer ) and as a result I demanded that the account be updated to reflect the correct responsible party to whom which {$25000.00} was disbursed. XXXX refused to provide any form of assistance even though I stated that myself and the party who physically received the funds were willing to sign any required documents to have me removed from the account. It was not until my last attempt at requesting removal that a customer service agent at XXXX/XXXX informed me that he didn't think they could update the account to remove me and name my mother as borrower because the original loan was a " student loan '' and should have been accessible only to students enrolled in a higher education program. He shared that even though my mother had maintained all payments on the loan because was not a student at the time he didn't think he could correct the account. After receiving this information a few years ago I realized that XXXX/XXXX was not willing to update the account because it would force someone ( lender/loan officer etc. ) to be held accountable for utilizing deceptive lending practices. Although it's been 14 years since the loan was initially disbursed I am reaching out to CFPB because until now I failed to possess concrete proof that the loan was never disbursed to me. The original XXXX/XXXX account has now gone into default and since been sold to TransWorld Systems Inc. ( TSI ). After receiving calls from TSI, I submitted a dispute letter stating that although XXXX had not removed my name from the account the debt did not belong to me and requested that they contact my mother ( co-signer ) regarding repayment of the debt. I inquired as to options and or arrangements my mother could utilize to settle the account because I refused to provide TSI with any of my information because I never received the loan in question. I told TSI that although my mother is working now she initially fell behind as a result of job loss and a decline in her husband 's health but if they contacted her to make arrangements I be willing to assist her, if necessary, because I am sympathetic to the circumstances that led to her current financial state however because I never received the loan in question I refused to take personal responsibility for the matter. It was at that time I was told by TSI collection agent XXXX XXXX that after reviewing the credit and assets of myself and my mother, TSI has decided to solely pursue me for the debt because based on my mother 's current credit she would not be able to access another loan to cover the balance of the defaulted account. Mr. XXXX told me I either needed to charge the balance of {$17000.00} on my credit cards, obtain a personal loan to cover the balance dues or refinance my home to access funds to cover the TSI account all to which I told Mr. XXXX he was crazy. Mr. XXXX provided me a settlement offer of $ 13,000+ which I refused because I told TSI the debt not mine and under no circumstances would I take out a personal loan for which I'd be responsible for repayment to cover a debt that is legally not mine. At that point Mr. XXXX stated since I was not willing to do any of the options he suggested, he would report to TSI that I was unwilling to resolve the debt so they could begin steps to sue me for the balance. It was not until after I received a packet of information from TSI attempting to validate the original debt and the sale of the debt from XXXX/XXXX to TSI that I realized XXXX has been in possession of documentation that verified the loan was never disbursed to me ( sole borrower listed on the account ) and as I suspected my request for removal from the initial account were not honored in efforts to cover the deceptive lending practices utilized by the original lender/lending officer. At the time the loan was disbursed my mother had been out of work for a short period of time due to a XXXX. It was my suspicion that the loan officer utilized deceptive practices to justify disbursing a loan to a party that did not qualify for the purpose of increasing the number of loans that he/she processed and closed. In essence the loan officer used my status as student as a loophole to provide a " private student loan '' to my mother who was not a student and therefore not eligible to apply for and/or receive the student loan. It is clear on the credit agreement which we both signed I am listed as borrower ( sole borrower ) and my mother is listed as cosigner. At the time of disbursement, I was of legal age so in accordance with credit/lending practices funds associated with the loan should have been disbursed directly to me. It is my assumption that the original lender/loan officer hoped everything would remain intact in terms of my mother 's employment and her ability to repay so that the lending discrepancies would not be highlighted. In an effort to " justify '' disbursing the loan to someone other than myself, on the lenders " note disclosure statement '' they identify myself and the party who received funds as borrower ( s ), although our signatures are not on this form, however in the credit agreement which both parties signed, I am identified as borrower and she as cosigner. According the Credit Practice Rules outlined on the Federal Trade Comission 's website for businesses located at : https : //www.ftc.govXXXX The section subtitled " Notice to Cosigners '' reads as follows : A " cosigner '' is different from a co-buyer, co-borrower, or co-applicant because a cosigner receives not tangible benefit from the agreement, but undertakes liability as a favor to the main debtor who would not otherwise qualify for credit. On the other hand, a co-buyer ( one who shares in the purchased goods ), a co-borrower ( one who shares in the loan proceeds ), or a co- applicant or co-cardholder ( a person who is authorized to use a credit card account ) do receive benefits. Therefore, they are not considered cosigners under the Rule, and you are not required to provide the notice to them. As a result I'm confident that the lending agency was aware and the loan officer should have been aware that a cosigner does not possess tangible rights to the goods/funds associated with a loan, a cosigner simply guarantees repayment of the debt associated with the loan. Because I now possess proof of what I've stated all along in that I never received the loan, I've again reached out to TransWorld Systems Inc. and XXXX XXXX XXXX and again requested that they remove me from all accounts. In addition I have also requested to XXXX/XXXX, TSI, XXXX, XXXX and XXXX that the accounts for both XXXX/XXXX be completely removed from my credit history. The original credit agreement should have been deemed null and void upon disbursement in 2004 because the lender failed to adhere to the terms by disbursing the loan to someone other than the assigned borrower. I also requested that the both XXXX/XXXX and TSI accounts be removed from my credit history because for years my credit score and creditworthiness have been negatively impacted by the initial delinquency on the XXXX/XXXX account and now more so by the default status and collection account that have added all in connection with the original XXXX account that I should have been removed from.
Company Response: Closed with explanation

Timely Response

2018-08-25

NM

Written notification about debt

Debt collection: I do not know

Didn't receive enough information to verify debt
Complaint: Letter received from TRANSWORLD SYSTEMS INC XXXX XXXX XXXX, XXXX XXXX XXXX, XXXX XXXX, WA XXXX XXXX. Stated it was a credit agency demanding payment of {$150.00} sum of balances from 5 accounts. Creditor not stated. I believe this to be a scam. I have checked with XXXX and XXXX and there is no debt reported. Please advise
Company Response: Closed with explanation

Timely Response

2018-08-23

NY

Attempts to collect debt not owed

Debt collection: Other debt

Debt was result of identity theft
Complaint: This account is not owed by me. I previously disputed the debt and it was investigated and removed only to be sold to another debt collector a short time later. I have mailed letter and disputed the debt via the credit bureaus. This account is fraudulent and I provided proof of the dates I lived at the address tied to this account.
Company Response: Closed with explanation

Timely Response

2018-08-23

Bronx, NY

Attempts to collect debt not owed

Debt collection: Other debt

Debt was paid
Company Response: Closed with explanation

Timely Response

2018-08-23

Jax, MS

Problem with a credit reporting company's investigation into an existing problem

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Their investigation did not fix an error on your report
Complaint: Even though XXXX XXXX and XXXX deleted all of the unnecessary info. XXXX is still reporting a lot of wrong information, and On top of that I sent a police report to them of the identity theft done to me with student loans and they are still claiming that they are mine. Along with other relevant proof to show that the military paid for my entire schooling. And of course the necessary Identification materials. Which hasnt sent multiple times already.Even so all of the accounts that are negative are showing paid and closed And should be taken off anyway for my understanding. Again they are showing wrong/incomplete account numbers and wrong information all together however again I say it isnt relevant Because I sent a police report detailing the multitude of loans used under my name without my permission. Other companies to become included on this complaint are : 1 ) every one that just has finance as the company name and they are three 2 ) XXXX XXXX XXXX XXXX 3 ) XXXX XXXX XXXX 4 ) XXXX 5 ) XXXX XXXX XXXX ( XXXX XXXX ) 6 ) trans world system inc 7 ) XXXX XXXX ( XXXX ) 8 ) XXXX XXXX 9 ) XXXX XXXX XXXX XXXX ( XXXX )
Company Response: Closed with explanation

Timely Response

2018-08-22

Attempts to collect debt not owed

Debt collection: Other debt

Debt is not yours
Company Response: Closed with explanation

Timely Response

2018-08-22

Cheverly, MD

Attempts to collect debt not owed

Debt collection: Medical debt

Debt was paid
Complaint: I've been attempting to have this debt removed from my credit history due to the collection company failure to show origin for the last six months. I personally contacted them on XX/XX/2018 and prior months before through XXXX XXXX. I requested a copy from the representative which she replied she would send almost two months ago and I haven't received as of yet. I asked why I never received any notice of this debit to which she replied a notice was sent to a XXXX XXXX which I haven't had in over 25 years. I gave her the address to send the bill to and also stated that if this was a medical bill I'm sure there was an address I stated when registering. She stated the bill was from XXXX Hospital Center. I went to the XXXX billing office and was told I had no fees owed to them. I relayed this info to the collection agency but their only response was to resubmit these bill to all three credit bureau agency as if they were new account for which I took a hit on my credit reports and believe that was there intention.
Company Response: Closed with explanation

Timely Response

2018-08-22

Charlotte, NC

Took or threatened to take negative or legal action

Debt collection: Private student loan debt

Threatened or suggested your credit would be damaged
Complaint: Already made one complaint about this company, to provide me with proof of the debt, that the debt is mine, and the collection agency XXXX XXXX XXXX indeed bought the debt. They have provided that, but this debt wasnt paid since XXXX. I have never got any letters about payment or lawsuit form XXXX XXXX XXXX. What I read about the lawsuit agreement between the consumer financial protection nurse and XXXX XXXX XXXX, they arent supposed to be able to, attempt to collect from debt that has passed the statute of limitations, and or post negatively on peoples credit it they dont either have the appropriate paperwork, or if the debt is uncollectable due to the statute of limitations. The statute of limitations on private student loan debt is 3 years in North Carolina. Again this hasnt been paid upon since XXXX. I understand that this debt will be placed in charge off status, and still be seen on my credit report. I am trying to start over and become a homeowner again, and cant due to this negative posted collection for XXXX $ that is past statute of limitations for collecting and a lawsuit. I am asking for XXXX XXXX XXXX to charge off this uncollectable debt, and stop posting negatively upon my credit report as agreed upon by XXXX XXXX XXXX vs the consumer financial protection bureau.. thank you for your time with this. I have not made XXXX XXXX of new debt since XXXX, and have either paid off or charged off a total of XXXX $ in student loans and credit cards. Thank you for assisting me to be a homeowner again.
Company Response: Closed with explanation

Timely Response

2018-08-21

Fort Worth, TX

Attempts to collect debt not owed

Debt collection: Other debt

Debt was already discharged in bankruptcy and is no longer owed
Complaint: On XX/XX/XXXX I received a collection notice dated XX/XX/XXXX referenced by Account # XXXX from Transworld Systems Inc. XXXX XXXX XXXX XXXX XXXX. XXXX XXXX, PA XXXX. In their collection notice they stated the following. " A credit reporting agency has indicated that an inquiry has been made on your credit report. We hope that you are now in a better position to pay the above account ( s ). '' This company is attempting to collect the sum of {$340.00} that they allege I owe to XXXXXXXX XXXX XXXX. I had an account with the aforementioned security service that I cancelled in XXXX because of the financial difficulties. I filed Chapter XXXX Bankruptcy on XX/XX/XXXX and was granted a Discharge of Debtor on XX/XX/XXXX, Northern District of Texas Case No : XXXX. XXXX XXXX XXXX was one of creditors that I listed in my filing. Transworld System Inc. attempt to collect {$340.00} is not made in good faith and they are in violation of the relief I was granted.
Company Response: Closed with explanation

Timely Response

2018-08-21

Patterson, MD

Attempts to collect debt not owed

Debt collection: Medical debt

Debt was paid
Company Response: Closed with explanation

Timely Response

2018-08-21

NM

Attempts to collect debt not owed

Debt collection: Medical debt

Debt is not yours
Complaint: Repeated telephone calls from Transworld regarding an alleged medical debt that I never had notice if and told them did not think it was mine. When they asked for personal information, I told them that I was concerned the call was a scam. The woman said she would note that I refused to provide information. They would not verify any details about the debt even after I provided them with my full name
Company Response: Closed with explanation

Timely Response

2018-08-21

Ceres, CA

Communication tactics

Debt collection: Medical debt

Frequent or repeated calls
Company Response: Closed with explanation

Timely Response

2018-08-20

Casselberry, FL

Written notification about debt

Debt collection: Medical debt

Didn't receive enough information to verify debt
Company Response: Closed with explanation

Timely Response

2018-08-20

Springfield, MO

Attempts to collect debt not owed

Debt collection: Medical debt

Debt is not yours
Company Response: Closed with explanation

Timely Response

2018-08-20

Sacramento, CA

Attempts to collect debt not owed

Debt collection: Other debt

Debt is not yours
Complaint: I received a letter dated XX/XX/2018 for a debt of XXXX from Transworld Systems inc. they claimed I owed XXXX XXXX XXXX a debt. Ive never had an account with them so Im unsure why Im getting this debt collection.
Company Response: Closed with explanation

Timely Response