TD BANK US HOLDING COMPANY
Consumer Complaints
There are over 10902 complaints on file for TD BANK US HOLDING COMPANY. Dated between 2019-12-04 and 2011-12-01.
Complaints Page 37
2019-06-24
Colts Neck, NJ
Problem with a purchase shown on your statement
Credit card or prepaid card: General-purpose credit card or charge card
Credit card company isn't resolving a dispute about a purchase on your statement
Complaint: A company I hired to correct information on-line never corrected it and kept charging me their monthly fee after I canceled service. It took them 8 month to eventually prosses the cancellation only after I have to close the card to stop them from charging it.
on XX/XX/XXXX they charged {$1800.00} and on XX/XX/XXXX {$250.00} and even after they closed the account they charged {$770.00} on XX/XX/XXXX
Company Response: Closed with monetary relief
2019-06-23
Alden Manor, NY
Managing an account
Checking or savings account: Checking account
Problem using a debit or ATM card
Company Response: Closed with monetary relief
2019-06-23
Lexington, KY
Getting a credit card
Credit card or prepaid card: General-purpose credit card or charge card
Card opened as result of identity theft or fraud
Complaint: Received Target, 'REDcard ' in mail to my home on XXXX. This card was sent without any of my knowledge of opening this account. I phoned card services on XXXX and learned of balance of {$1400.00}. Connected with Fraud Department. Card cancelled. Apparently, based on information shared with Fraud Department, the Target store issued credit based on my stolen drivers license from XXXX XXXX.
Fraud Department said on phone they are mailing me questionnaire to conduct fraud investigation.
Company Response: Closed with non-monetary relief
2019-06-23
Palmerton, PA
Closing your account
Credit card or prepaid card: Store credit card
Company closed your account
Complaint: yes this creditor closed this account due to one or two return checks. Which isn't right. then set up payment option but fell behind. I had deaths in family and want to reset up payment option. Try to contact with no avail. Yet they been friendly and helpful at times.
Company Response: Closed with explanation
2019-06-22
PA
Managing an account
Checking or savings account: Checking account
Problem accessing account
Complaint: I would give negative if I could. My TD checking account was locked since I tried to log in online using wrong password many times. I called the customer service line and see if they can help. They said they could not ID me on the phone and I had to go to the branch. The nearest branch was 3 hours away. I said I wanted to close my account but they said I still have to come in to the branch. I am a XXXX and that day ( XX/XX/19 ) I had to reschedule my patients and lost my income on that day plus had to drive 3 hours to and from the bank. When I went to the bank at XXXX, VA, the bankers asked me why my account was locked and why I had to be physically here. They even said they did not know the reason and that is the top security. I told her what? I never owed any bank or even had any collection company called me. They made me feel like I am a criminal. They asked me about my previous address dated back for 10 years, my driver license, my bank statement from the other bank that I transfer to money from and make the copy of the other bank credit card, my SSN and also demand me to show my SSN card. Could all of these be done on email or phone when there is no difference at all whether you would ask me on the phone or see me in person? On top of that they made a copy of my other bank debit card. Is that not invading my security with the other bank? I had to download a statement from the other bank online account and email it to the banker 's email address. Isn't that invading my security? That sounded fishy to me. Are they stealing my money? How could this be possible when every single bank has the option to recover your password or identify you on the phone or online. When I arrive to the branch it was almost closed and the headquarter was already closed so the banker could not close my account until my account was unlocked. I guess TD just want to keep your money for inconvenience. Imagine if you move to the west coast or foreign countries where there are no TD bank around. Why would they even advertise about online banking when it is not online at all. I will demand them to pay my gas and time I waste to drive back and forth and also emotional distress. This is just UNFAIR. I will tell all of my friends and whoever I know to stay away from TD bank.
Beware of TD bank, they want to take advantages of the customers who live overseas or in the area where no TD bank located.
Company Response: Closed with non-monetary relief
2019-06-22
Key Biscayne, FL
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account status incorrect
Complaint: Account is up to date and payment missed was due to forgetting to make the payment, on the date of the payment more than enough money was in the bank to make the payment. I have attached a photo showing the account is not past due.
Company Response: Closed with explanation
2019-06-21
Bergenline, NJ
Problem with a lender or other company charging your account
Checking or savings account: Checking account
Transaction was not authorized
Company Response: Closed with explanation
2019-06-21
Jersey City, NJ
Managing an account
Checking or savings account: Checking account
Problem accessing account
Complaint: Im totally frustrated with my service with TD. They have constantly XXXX me over. I tried to activate a new card I received from them and told the card was invalid. I called customer service and they seem to be no help at all. I told her what was going on. So the bank sent me a card that wasnt working. I told her I had to get a temporary card due to fraud issues.
I get to the train to purchase my fare and my card doesnt work. The incompetent agent deactivated my current card! I was stranded at the train station. Thank XXXX a person was able to purchase me fare to get to work this morning. Im tired of TD. You guys have taken so much money from me. Trust me I dont forget the XXXX you guys taken from me putting my account in negative for 3 weeks. A dispute I know i did not do.
Company Response: Closed with monetary relief
2019-06-21
MN
Problem with a credit reporting company's investigation into an existing problem
Credit card or prepaid card: Store credit card
Difficulty submitting a dispute or getting information about a dispute over the phone
Complaint: I purchased a XXXX phone on XX/XX/XXXX that was financed through XXXX XXXX / TD Retail Card Services account # XXXX. I immediately began making the required payment of {$18.00} each month that my bank shows was paid prior to the XXXX of every month. At no time did TD Bank provide me with an account statement.
Around XX/XX/XXXX I received notice by US mail that my account was past due about {$100.00}. I immediately contacted TD Bank and was informed that what appeared to be an error on their part the XX/XX/XXXX payment appeared late and therefore TD Bank had been assessing multiple late fees every month since.
TD Bank agreed to waive all late fees and I paid the balance of {$200.00} in full.
I then contacted TD Bank to learn that there was a mysterious balance of about {$4.00} remaining on my account and asked for an accounting. I have submitted two written requests and received no response.
In addition, I've requested that TD Bank remove the derogatory information they placed on my credit reports. Again, despite verbal and written requests, I have received no response.
Company Response: Closed with monetary relief
2019-06-21
Flushing, NY
Money was not available when promised
Money transfer, virtual currency, or money service: International money transfer
Company Response: Closed with monetary relief
2019-06-21
Turlock, CA
Attempts to collect debt not owed
Debt collection: I do not know
Debt was result of identity theft
Company Response: Closed with non-monetary relief
2019-06-21
N Haven, CT
Managing an account
Checking or savings account: Checking account
Banking errors
Complaint: On XX/XX/19, the balance of my primary checking account at TD Bank was displaying incorrectly - it omitted electronic deposits from " third party '' vendors including XXXX XXXX ( wallet to bank transfer ) and XXXX ( a payday advance company ). These deposits not being credited meant I didn't have access to all of my funds.
I called customer service 2 times and before even speaking to an customer service agent, was met with a recorded message about " technical issues '' with accounts - that accounts weren't displaying updated information and that TD bank customers and employees wouldn't be able to access updated account information via mobile, online or in-person banking methods.
On the same day, at approximately XXXX XXXX, after checking the bank 's social media and website multiple times for an update or statement that would include information especially about when the issue was expected to be resolved, I then called customer service again and this time stayed on the line through the recorded message and spoke to someone. This is when I was told the issue was with multiple third party vendors including : XXXX XXXX, XXXX, and XXXX - to name a few. After asking a few more questions, the agent was able to tell me that they expected the issue to be resolved by XXXX - which I confirmed meant XXXX XXXX.
The lack of communication and true transparency is troubling. There was no email sent to customers, no statements posted to the bank 's website, social media or other communication channels. Additionally, the agents seemed to be in almost the exact same boat as us customers - mostly without information. Unacceptable and irresponsible. We trust TD Bank to house our financial resources and provide services and this trust was breached today. I am still not sure which is causing the technical issue - was my privacy or security breached? Is my info vulnerable??
Company Response: Closed with explanation
2019-06-20
Lafayette Hl, PA
Advertising and marketing, including promotional offers
Credit card or prepaid card: General-purpose credit card or charge card
Confusing or misleading advertising about the credit card
Complaint: This is intended to reopen issue XXXX. I was told to give them 30 days from TD Bank 's response on XX/XX/2019. It is now XX/XX/2019 and my household continues to receive mail from them. THis time addressed to my wife, at our home address.
Company Response: Closed with explanation
2019-06-20
Problem with a purchase shown on your statement
Credit card or prepaid card: General-purpose credit card or charge card
Credit card company isn't resolving a dispute about a purchase on your statement
Company Response: Closed with monetary relief
2019-06-20
Ft Belvoir, VA
Advertising and marketing, including promotional offers
Credit card or prepaid card: Store credit card
Confusing or misleading advertising about the credit card
Complaint: While shopping for a XXXX TV I saw they offered financing with 0 % APR for 6 months. I applied, got approved for {$1200.00} and bought a {$400.00} TV.
The marketing for this financing does not show that it is for a " credit card '' with monthly payments. I never received anything in the mail, until three months had passed and at that time I missed two {$11.00} payments and now have one 30 day late on my credit report.
I have worked in XXXX for XXXX, XXXX, XXXX XXXX and XXXX and I know how to XXXX financial products and services and how they need to be explained up front. This was truly mis-leading ( see attached ).
I need TD Bank to remove the 30 day late on my credit report.
Company Response: Closed with explanation
2019-06-20
Ft Myers, FL
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Information belongs to someone else
Company Response: Closed with explanation
2019-06-20
Avondale, AZ
Problem with a purchase shown on your statement
Credit card or prepaid card: Store credit card
Credit card company isn't resolving a dispute about a purchase on your statement
Company Response: Closed with explanation
2019-06-20
South Florida, FL
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Information belongs to someone else
Complaint: XXXX XXXX has an account open under my name and social, that i never requested.
Company Response: Closed with non-monetary relief
2019-06-20
WV
Problem with a credit reporting company's investigation into an existing problem
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Their investigation did not fix an error on your report
Complaint: My name is XXXX XXXX. I am writing concerning Target and how they report payments as being not paid. In XX/XX/XXXX maybe XX/XX/2019 I was late and behind on my credit card payments and considered giving up and not paying at all. I quickly decided against the idea and seen on their payment page they offered a payment plan. So, after talking everything through with my wife we decided together this would be the best course for us even though we knew Target was still getting more than we would owe.But, after a few months and a totalled vehichle we needed to purchase a new one we started checking credit rteports to find out where we stood with our score. I quickly seen Target has been reporting to the credit reporting agency 's we are late with our payment. I called and spoke with several Target customer service agents and all I given was no help. I tried through credit disputes with XXXX and XXXX no help. My problem is Target allows customers to agree to these payment plans on their website and then you make the payments as agreed upon and they still report you to the credit bureus as being late which in turns cost me 20 to 30 points every month on my credit report. I am trying to pay my bills and feel bad in the first place for getting behind however I feel duped in away thanks I hope this makes since
Company Response: Closed with explanation
2019-06-20
Queens, NY
Fees or interest
Credit card or prepaid card: General-purpose credit card or charge card
Problem with fees
Complaint: I currently have the Target-REDcard under MasterCard. I had my account under autopay and I recently changed my bank account. I forgot to update the banking information as an honest human mistake. Target was unable to obtain a payment from the autopay and funds were returned. I incurred a Return Fee. As soon as I was notified of the issue I login into my account updated my information and submitted a payment. I called Target to let them know I had made a payment and wanted to get a refund for the fee incurred as well upset my autopay. The website was not allowing to process the autopay because its was listed as a delinquent account. I try to rectify the issue as most credit cards have no problem refunding a fee. This is the first fee I have incurred and my account has always been up to date. Why am I not able to get a refund on the fee?
Company Response: Closed with explanation
2019-06-19
Harvey, LA
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account information incorrect
Company Response: Closed with explanation
2019-06-19
Schuyler Falls, NY
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2019-06-19
Bronx, NY
Problem with a purchase or transfer
Credit card or prepaid card: General-purpose prepaid card
Card company isn't resolving a dispute about a purchase or transfer
Company Response: Closed with explanation
2019-06-19
Ft Myers, FL
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Information belongs to someone else
Company Response: Closed with explanation
2019-06-19
Astoria, NY
Problem with a lender or other company charging your account
Checking or savings account: Checking account
Transaction was not authorized
Company Response: Closed with explanation