TD BANK US HOLDING COMPANY
Consumer Complaints
There are over 10902 complaints on file for TD BANK US HOLDING COMPANY. Dated between 2019-12-04 and 2011-12-01.
Complaints Page 26
2019-08-13
Jersey City, NJ
Managing an account
Checking or savings account: Checking account
Fee problem
Complaint: I called this morning to ask about any overdraft fees that I could be getting. The agent said no and I thought the XXXX dollars I had in my account was good. I went to go pay a bill and looked and I got charged XXXX dollars in fees.I distinctly as the agent and she gave me wrong information that results me in getting another fee! I'm extremely exhausted at this point.
Company Response: Closed with monetary relief
2019-08-13
Somerville, MA
Closing an account
Checking or savings account: Checking account
Company closed your account
Company Response: Closed with monetary relief
2019-08-13
San Clemente, CA
Improper use of your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Reporting company used your report improperly
Company Response: Closed with non-monetary relief
2019-08-13
Cranford, NJ
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account status incorrect
Company Response: Closed with explanation
2019-08-13
Brooklyn, NY
Managing an account
Checking or savings account: Checking account
Problem using a debit or ATM card
Company Response: Closed with explanation
2019-08-13
Brooklyn, NY
Problem with a credit reporting company's investigation into an existing problem
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Their investigation did not fix an error on your report
Complaint: XXXX and XXXX are reporting this account incorrectly as it does not show the correct high balance, limit, monthly payment, date of last active and date of last payment. I have disputed this account too many times but never did I receive any correction for this account. XXXX has reported this account correctly.
Company Response: Closed with explanation
2019-08-12
Houghs Neck, MA
Improper use of your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Credit inquiries on your report that you don't recognize
Company Response: Closed with explanation
2019-08-12
Deltona, FL
Managing the loan or lease
Vehicle loan or lease: Loan
Billing problem
Company Response: Closed with monetary relief
2019-08-12
Fort Pierce, FL
Managing an account
Checking or savings account: Checking account
Deposits and withdrawals
Company Response: Closed with explanation
2019-08-12
Manhattan, NY
Problem caused by your funds being low
Checking or savings account: Other banking product or service
Overdrafts and overdraft fees
Company Response: Closed with explanation
2019-08-12
Seattle, WA
Other features, terms, or problems
Credit card or prepaid card: Store credit card
Other problem
Complaint: Nordstrom Colorado Service Center XXXX XXXX XXXX XXXX, CO XXXX Card XXXX XXXX ( account now closed ) At some point over past year, I was switched without my consent to online statements only ( ending paper delivery ). Because my Nordstrom account was attached to a personal email account I rarely check ( because it is continually cluttered with spam from third-party entities who have been sold my data ), I ended up being past due on a statement because I received no letter in the post.
I called customer service on XX/XX/XXXX, paid the bill ( {$460.00} ) and the operator refunded the late fees. I then switched back to paper statements online. However, the same incident has occurred again somehow I was switched back to paperless without my consent, I missed another bill, and was late again.
Today I paid my bill on the phone ( {$120.00} ), and closed my account with Nordstrom ( XX/XX/XXXX ).
It is good Nordstrom refunded the fees associated with this problem, but I imagine this has done some damage to my credit score.
I am not sure whether the issue is that 1 ) there is some technical glitch that is not registering my change 2 ) there is a protocol in place for cardholders to be automatically switched without being asked for permission. 3 ) It is also possible Nordstrom does this intentionally to collect additional fees and have the opportunity to increase interest rates.
Company Response: Closed with explanation
2019-08-12
Deer Park, NY
Incorrect information on your report
Payday loan, title loan, or personal loan: Personal line of credit
Account information incorrect
Company Response: Closed with explanation
2019-08-12
Brooklyn, NY
Managing an account
Checking or savings account: Checking account
Deposits and withdrawals
Company Response: Closed with explanation
2019-08-12
FL
Managing an account
Checking or savings account: Checking account
Deposits and withdrawals
Complaint: Divorced and paid off mortgage when sold property. Escrow refund was sent to two named payees with my name appearing first. Check was forwarded to second payee who mobile deposited into individual account and mortgage company accepted check when presented by bank although check was endorsed with only one signature ( not mine ). Bank representative stated policy is to require both signatures but mobile deposits are handled differently, that mortgage company should not have approved with only one signature.
Company Response: Closed with explanation
2019-08-12
Brooklyn, NY
Problem with a credit reporting company's investigation into an existing problem
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Their investigation did not fix an error on your report
Complaint: I have a loan with TD BANK USA/TARGET C. I have always made my payments on time. For some reason, I realized that there was a late payment on my credit report. As you can see, I have always had a stellar payment record with this company. I tried contacting both XXXXn, XXXX, XXXX and TD BANK USA/TARGET C with no successful resolution. XXXX, XXXX and XXXX only reporting me late. There was definitely an error on their part. I was never 30 days late.
Company Response: Closed with explanation
2019-08-12
Managing an account
Checking or savings account: Checking account
Cashing a check
Company Response: Closed with explanation
2019-08-11
NJ
Opening an account
Checking or savings account: Checking account
Account opened as a result of fraud
Complaint: My entire wallet was lost while out with some friends with some very important information in it that allowed scammer and hackers to access personal information belonging to me. I attempted to go to the bank take my money out and report my card lost and stolen to only find out my account is in a no check status and i could not withdraw any money as well as do anything to my account. Days later i received checkbooks and other items saying that i opened up 6 new accounts via online which I had no clue at all about. Also in the mail i received fraudulent checks that were deposited into my account. The checks nor the 6 new accounts opened in XXXX did not belong to me and I will not take responsibility for these actions. The signature on these checks were not my signature. The suspect forged my signature on these checks.
Company Response: Closed with explanation
2019-08-11
Castle Point, NJ
Managing an account
Checking or savings account: Checking account
Fee problem
Company Response: Closed with monetary relief
2019-08-10
Harsens Is, MI
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account status incorrect
Complaint: I received two letters stating that my minimum payment of {$0.00} had not been received. They reported me to the credit bureau twice, on the same day, for being 30 days past due, for two different months. I called them to find out why they sent me a letter that said I owed them {$0.00} but they were reporting me. My statements show a previous balance of {$0.00} and new purchases. They explained to me that there was an issue with my payment account but had never sent me any notice of the issue. Having received the letters that say I have no minimum balance, I deduced that there was a computer glitch and it would get worked out. My account was set up for automatic payments and enough funds were in my account to cover any payments needing to be made. Their system and procedures obviously have errors which need correcting and they should consider fixing them so that they are not giving out inaccurate information and then holding the consumer responsible for the banks mistakes. I work overseas and rely on accurate and helpful documentation being provided, they did not provide any documentation by mail that would have assisted me in resolving any issues, but they did provide documentation that I have a {$0.00} balance.
Company Response: Closed with non-monetary relief
2019-08-09
Boston, MA
Managing an account
Checking or savings account: Checking account
Funds not handled or disbursed as instructed
Complaint: I XXXX XXXX saw that TD bank had a promotion where you can qualify for {XXXX} bonus by opening an account. I had an account back in XXXX so i visited the XXXX MA branch on XX/XX/XXXX and i explained to the teller XXXX that i was interested in opening an account to take part in the promotion. I also explained to her than I had an account back in XXXX so I wanted her to check to confirm if i would qualify or not for the promotion. She checked her computer system and advised that she couldn't find anything in the system for me so I would be considered a new customer. She also advised that i would have to also open the account online to qualify so I proceeded to open the account online via my mobile device. Once the account was opened i deposited {$2500.00} to avoid the monthly maintenance fees and XXXX printed me a debit card. I proceeded to set up my direct deposit at my job which started on XX/XX/XXXX for {$800.00} and that amount reoccurred until XX/XX/XXXX and after that my direct deposit was changed to {$5.00} which is currently on going. In total between XX/XX/XXXX and XX/XX/XXXX I've direct deposited {$4000.00} from my payroll which surpasses the {$2500.00} requirement within 60 days which would be XX/XX/XXXX. I called multiple times and i was advised that I 100 % qualify and meet the requirements of the promotion ( {$300.00} bonus ). Now 107 days later when its time to pay the bonus they are advising me that I don't qualify because i had an account before. If they told me this back in XXXX when i visited the Melrose branch I wouldn't have wasted my time and tied up my money and changing my direct deposit for all those months. The customer service rep advised me to go to the branch since this issue started at the branch and the branch can send an email to the promotion team requesting an exception to be made since the error was on their part. I visited the XXXX branch on XX/XX/XXXX and had a meeting with XXXX XXXX whom is the store manager. She supported me and sent the email to the promotion team requesting the exception be made so that I would receive the {$300.00} bonus. I followed up with the TD branch on XX/XX/XXXX and spoke to the customer service rep XXXX whom advised me that they did get a reply from their promotion team whom are still refusing to honor the {$300.00} bonus. At this point I'm going to close my account at TD bank. I find this to be a very deceiving practice on their part. If that representative took a little more time to advise me correctly i wouldn't have wasted my TIME and energy to open the account to get the bonus. Most banks after a year or two you're considered a new customer, so when XXXX advised me that I would be considered as a new customer since its been almost three years according to me ( XXXX ) and she cant find any records for me on file, I had no reason to doubt her and went ahead and invested my TIME and money. I strongly believe that TD bank should honor the {$300.00} bonus to me. I look forward to your response and resolution to this matter.
Thanks XXXX XXXX XXXX XXXX XXXX
Company Response: Closed with monetary relief
2019-08-09
Queens, NY
Problem with a purchase shown on your statement
Credit card or prepaid card: General-purpose credit card or charge card
Card was charged for something you did not purchase with the card
Complaint: Noticed unusual fraudulent charges on account. reported to bank and cancelled card, filed police report and requested investigation for the dates and amounts as listed below totaling XXXX.
XXXX/XXXX/19 {$880.00} XXXX/XXXX/19 {$930.00} XXXX/XXXX/19 {$890.00} XXXX/XXXX/19 {$840.00} XXXX/XXXX/19 {$830.00} XXXX/XXXX/19 {$940.00} XXXX/XXXX/19 {$880.00} XXXX/XXXX/19 {$900.00} XXXX/XXXX/19 {$810.00} XXXX/XXXX/19 {$940.00} XXXX/XXXX/19 {$900.00} XXXX/XXXX/19 {$900.00} XXXX/XXXX/19 {$870.00} Received notice from bank that due to prior business conducted with vendor ( XXXX XXXX ) the request to dismiss charges was denied. I did not make these purchases and have no knowledge of the locations the purchases were allegedly charged at. I have never been to the locations for the vendor including XXXX XXXX, New Jersey and XXXX NY. I was informed by T.D bank dispute claims department that no fraudulent activity was noted on account due to prior history shopping with vendor. I have never spent over {$50.00} within the past few months and don't understand how this happened. It has caused severe emotional, financial and physical duress/distress and would appreciate a full investigation on this case.
Police report number XXXX has been filed and I can provide further documentation if necessary.
Company Response: Closed with monetary relief
2019-08-09
Metuchen, NJ
Managing an account
Checking or savings account: Checking account
Funds not handled or disbursed as instructed
Company Response: Closed with explanation
2019-08-09
Altamonte Spg, FL
Getting a line of credit
Payday loan, title loan, or personal loan: Personal line of credit
Company Response: Closed with explanation
2019-08-09
Tibbs, MS
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account information incorrect
Complaint: I opened an account with XXXX XXXX on XX/XX/XXXX with repayment terms of {$28.00} per month interest free for six years. My account is managed by TD Bank of XXXX. I make my payments via XXXX XXXX XXXX/. I have made all my payments either on time or in advance except for XXXX, XXXX which was two days late. I can document all of these payments.
I was pre-approved for a home loan by XXXX XXXX XXXX XXXX, TN on XX/XX/XXXX. My credit score was well above the required 620. I was set to close on a home on XX/XX/XXXX. On XX/XX/XXXX TD Bank reported to all three credit bureaus that I was 60-90 days late and demanded {$240.00}. in late fees. My score plummeted 100 points. Since I had already paid {$1000.00}. in earnest money, {$350.00}. for an home inspection, and {$400.00}. for an appraisal, I paid the {$240.00}. in an attempt to recover my score. It didn't work. I lost the home. Now I'm stuck indefinitely paying outrageous amounts ( approximately $ XXXX/mo. {$600.00}. more than my house payment would have been ) to keep my things in storage and live in temporary housing.
Company Response: Closed with explanation
2019-08-09
Boyle Heights, CA
Attempts to collect debt not owed
Debt collection: Auto debt
Debt was paid
Company Response: Closed with explanation