TD BANK US HOLDING COMPANY
Consumer Complaints
There are over 10902 complaints on file for TD BANK US HOLDING COMPANY. Dated between 2019-12-04 and 2011-12-01.
Complaints Page 235
2016-09-06
Warren, RI
Account opening, closing, or management
Bank account or service: Checking account
Complaint: TD Bank is deceptively advertising new checking account bonuses which are impossible to receive for anyone, like myself, that receives Social Security Benefits due to their terms, despite the fact they specifically mention Social Security. I was about to open an account after visiting their website, however after reviewing the terms and visiting XXXX I can NOT have a Direct Deposit even start until 2 weeks beyond the allotted time frame of 60 days from account opening. Furthermore XXXX of the bonuses would need not only XXXX Direct Deposit from Social Security but at least XXXX or more or perhaps even more for other recipients. As of today XXXX/XXXX/16 the options from Social Security are : When would you like this change to take effect?
Starting with my payment in XXXX 2016 Starting with my payment in XXXX 2016 Yet their terms, link below, state the following : XXXX " *Offer is available to new personal checking Customers who do not have an existing or prior personal checking account at TD Bank, open their account online via this web page and complete the required qualifying criteria. {$300.00} bonus offer available to eligible new personal checking Customers when opening a TD Premier CheckingSM account with cumulative direct deposit funds of {$2500.00} or more into the new account within 60 days of account opening. {$150.00} bonus available to eligible new personal checking Customers when opening a TD Convenience CheckingSM account with cumulative direct deposit funds of {$500.00} or more into the new account within 60 days of account opening. Qualifying direct deposits are recurring electronic deposits of your paycheck, pension or government benefits ( such as Social Security ) from your Employer or the Government. Person-to-Person and bank transfers between your TD Bank accounts or accounts you have at other financial institutions or brokerages do not qualify. Once the offer criteria is met, the bonus will be credited into the new personal checking account no later than 95 days from account opening. Account must remain open, active, in good standing, and in the same product type through the qualifying period to receive the bonus. Bonus will be reported as taxable income to the IRS on a XXXX. Offer may be withdrawn at any time and is subject to change. One bonus per Customer and can not be combined with any other offer. TD Bank employees and XXXX cross-border banking Customers are not eligible. '' Their offer is not only false & deceptive but also discriminates against any Social Security recipent.
Company Response: Closed with explanation
2016-09-06
NJ
Account opening, closing, or management
Bank account or service: Checking account
Complaint: I tried to close my account with TDBank but every time I tried I was thwarted. I believe this was intentional.
Company Response: Closed with monetary relief
2016-09-06
Eton, GA
Late fee
Credit card:
Complaint: to rooms to go credit card i will like to inform you that I do not agree with all the fees your company is charging me. All started when I got my furniture from rooms to go the agent who help me get these stuff gave me a paperwork where i have to make my payment on the paperwork it was clear my payment must be made through SYN-CHRONIC BANK. Imade few payment through them until my bank notified me they are reseeding all my payment I made ( please see attached ). Since that day it is been a nightmare to make a payment on XX/XX/2016 I called on XX/XX/XXXX to make a payment through the electronic system. Guess what i could not make a payment because someone type my zip code wrong XXXX instead of XXXX that was my nightmare until XX/XX/2016 where i keep calling to make a change on my address so i can make my payment Like they told me my payment is XXXX I will keep making this payment until the furniture is paid off i m not going to pay the late fees you guys are charging me for your own fault
Company Response: Closed with monetary relief
2016-09-06
VT
Account opening, closing, or management
Bank account or service: Checking account
Complaint: At XXXX, I discussed my overdrawn commercial act with local TD bank personnel who was very helpful and refunded half ( around {$50.00} ) the overdraft fees I had accumulated over the past 61 days of inactivity.
At XXXX on Tuesday, XXXX/XXXX/16 I deposited {$750.00} into the same commercial act. Later that same day I checked the account through the online TDBank app and saw that the first {$100.00} of the deposited check had been made available ; half paid the outstanding fees and roughly half showed up as the account balance.
On Wednesday, XXXX/XXXX/16, the commercial account no longer existed on my TDBank app. I went to the branch and they told me the account had been closed due to 60days of inactivity with a negative balance. So I asked them to deposit the check into my personal account.
On Tuesday, XXXX/XXXX/16, I still have not seen the check deposit show up in my account and was told that it still had not cleared. I complained.
I think the offsite, non-branch personnel closed the account knowing that there was a recent deposit because they did not agree to refunding back some of the overdraft fees.
I think they are withholding funds until they figure out ( and agree ) to charge me the full outstanding charges on the closed account.
* The bank manager just called ( XXXX/XXXX/16 ) and said they would deposit an amount, less half the outstanding fees, as agreed to in the beginning. Yeah!
In this instance, I think the local branch personnel who are generally very professional and customer-oriented were able to convince the offsite people to relent.
Company Response: Closed with monetary relief
2016-09-06
Charlotte, NC
Problems caused by my funds being low
Bank account or service: Checking account
Company Response: Closed with non-monetary relief
2016-09-05
PA
Billing disputes
Credit card:
Complaint: I made a payment to my Ally XXXX Credit card on XXXX XXXX of {$470.00} from my Ally Checking to make a ZERO Balance. With no authorization, Ally XXXX XXXX made a withdrawal from my checking account of {$470.00} leaving me a credit balance of the same. I have spoke to them on XXXX XXXX and today, but they can not inform me when they can return the XXXX payment to me checking account. I have closed the account with tne.
Company Response: Closed with explanation
2016-09-04
Lakewood, CA
Identity theft / Fraud / Embezzlement
Credit card:
Company Response: Closed with explanation
2016-09-02
Rochester, NY
Account opening, closing, or management
Bank account or service: Checking account
Company Response: Closed with explanation
2016-09-02
Warren, RI
Account opening, closing, or management
Bank account or service: Checking account
Company Response: Closed with explanation
2016-09-02
Washington, DC
Application, originator, mortgage broker
Mortgage: Conventional fixed mortgage
Complaint: On XX/XX/2016, we have applied for a refinance loan with TD Bank, loan id XXXX. It was a bad idea.
Several highlights of our process : 1. As a pre-requisite for this loan application, the loan officer ( LO ) told us to visit the physical branch of TD bank to obtain a form that verifies our identities. We show our ID 's to a branch employee, and that person signs the form.
a. Thankfully, there was a branch close to where we live, but what would other people who who live hundreds of miles away from the branch? When we were submitting the loan application, nobody warned us of this requirement.
2. When we visited the branch, the employees said they never heard of such form. We showed them our IDs and obtained a letter indicating that our identities have been verified. Nevertheless, the LO did not accept this letter and instructed us to go back. This time LO has emailed the form to TD branch.
3. When the title company was chosen, we had to send ALL our documents AGAIN to the title company, even though TD bank already had all our documents and could share.
4. When the closing date was scheduled, on XX/XX/XXXX LO told us that we have to visit the branch again in order to obtain the Closing Disclosure, because TD bank was " unable to send the documents in other way ''. When we reminded them that Regulation Z makes it a lender 's responsibility to deliver the documents, we received a link to an online TD bank documents system, which however did not contain a Closing Disclosure ( as of XX/XX/XXXX ).
5. The closing date was scheduled for XX/XX/2016, at XXXX am. At XXXX the title company has informed us that they have not received all documents from TD Bank. When we contacted LO, we were told that LO was still waiting on the " verbal employment verification '' of one of the borrowers, which by LO 's interpretation was the responsibility of the borrower 's employer. We have not been notified of this requirement at any point before the closing date. When we managed to resolve this issue, the title company could proceed to closing, which happened at XXXX on XX/XX/2016.
6. We have received our final Closing Disclosure at the closing table. There we have learned that our cash to close changed from minus XXXX dollars on the original LE to XXXX dollars on the final Closing Disclosure. Nobody has warned us about this change up until the closing date. A closer look revealed that our loan amount has decreased by XXXX dollars, which was one of the reasons for an increase in the cash to close. Other reasons included higher fees for various services, such as appraisals, etc.
7. After the closing the title company has contacted us to tell us that TD bank did not accept our personal check for the cash to close money. They wanted a certified check or a wire transfer. When we told the title company that we did n't know about the check until the day of closing, the representative told us that they have spoken with TD bank about this earlier. The TD banks ' interpretation of Regulation Z, by the word of the title agent, did not oblige TD Bank to deliver the final closing disclosure to the borrower three days before the closing date, " as long as they provided some kind of disclosure ''.
We ask CFPB to investigate TD Bank 's practice of complying with Regulation Z, as well as unreasonable documentation requirements imposed on borrowers ( with which we have to comply so as to avoid delay in closing or large fees if the rate lock expires ).
Company Response: Closed with explanation
2016-09-02
El Paso, TX
Managing the loan or lease
Consumer Loan: Vehicle loan
Company Response: Closed with explanation
2016-09-01
Brick, NJ
Deposits and withdrawals
Bank account or service: Checking account
Company Response: Closed with explanation
2016-09-01
Canaan Lake, NY
Overlimit fee
Credit card:
Company Response: Closed with explanation
2016-09-01
Blue Hills, CT
Problems caused by my funds being low
Bank account or service: Checking account
Company Response: Closed with monetary relief
2016-09-01
CT
Billing statement
Credit card:
Complaint: I purchased a vaccum from target in XXXX ct.I payed cash for it. They lady took the money then asked if I would like a credit card. I filled out the paper work she said it would come in XXXX eight weeks XXXX ; the card came. I di not actvate it for another two weeks. I never used the card. They sent me a bill for XXXX dollars. I payed then I cancelled the card. they said as of now you no longer have this card. Now I get an emai saying I owe another XXXX dollars. I called saying how can I owe you when I no longer have this card. They said if you do not pay this bill we will turn you into the credit beaue. I am trying to get a mortgage for a home. the guy looked up my credit report and said Target says you owe them money. XXXX XXXX and something.. I told him I do not have that card any more. he said you better contact someone this is fraud ( has some one used that card. I calle them and got into a heated argument saying I payed cash and the lady put the money in the till. She said you were issued a temp card ( this is XXXX ) They can put anything into their computers. They get into people accounts taking out money without that person knowing it until it is to late which ruines their credit also. What can I do should I get a lawyer and sue? Target has done this time and time again nothing being done about it XXXX XXXX XXXX veteran.
Company Response: Closed with explanation
2016-08-31
Jupiter, FL
Problems caused by my funds being low
Bank account or service: Checking account
Complaint: We have a business account with TD Bank. The account was set up but they failed to set up the online banking correctly. This resulted in the Bank 's failure to provide proper notifications and alerts. We advised the Bank of this issue on several occasions.
Instead of taking corrective action to provide remedy to correct their errors, they charged over {$500.00} in NSF fees. It appears the Bank is intentionally trying to create opportunities so they can profit from NSF fees. The Bank was aware funds were available in other accounts and could be easily transferred from another account. If the online Banking and Account Notification system had been set up correctly by Bank initially, the account NEVER would have been in a position to receive NSF fees.
The last time we spoke with the Branch Manager, she said we could " go somewhere else if we did n't like how TD did business ''.
We propose remedy to this situation by having the fees refunded, disciplinary action against the Manager who failed to be courteous and take corrective action, and a letter of apology.
We will also take steps to forward this complaint to the appropriate Lawmakers to address the situation of Banks overreach to profit from consumers.
Company Response: Closed with monetary relief
2016-08-31
Atlanta Naval Air Station, GA
Using a debit or ATM card
Bank account or service: Checking account
Company Response: Closed with monetary relief
2016-08-31
Fairfax, VA
APR or interest rate
Credit card:
Company Response: Closed with explanation
2016-08-31
Finksburg, MD
Managing the loan or lease
Consumer Loan: Vehicle loan
Company Response: Closed with non-monetary relief
2016-08-31
Flushing, NY
Problems caused by my funds being low
Bank account or service: Checking account
Complaint: td bank charge me {$35.00} return fee, when it pending payments. while i had money to cover pending payments, which i deposited.on XXXX XXXX 2016 i had payment pending from few payments .i had enough to cover payments they still charge me {$35.00}. they refund me $ XXXX.td bank abusing customer.
Company Response: Closed with monetary relief
2016-08-31
Camden, NJ
Deposits and withdrawals
Bank account or service: Checking account
Complaint: Td bank has changed its policy and will no longer allow same day deposits to cover debited payments and they are calling it Time Order Processing. They are masking this process as a positive change when in fact it will cause even more {$35.00} overdraft fees to be collected by the bank which will result in greater revenue to the bank and more distressed customers.
It would be different if customer were not depositing funds into their accounts to cover any payments that may be processed before XXXX ( same business day ), but as a customer who makes sure that funds are available same day to cover any debited items coming through the account, i am concerned that this practice is enabled and designed to cost the American public even more of their disposable income. This policy change needs to be reviewed by the Bureau and identify how consumer rights are not being acknowledged and possibly violated. Class action
Company Response: Closed with explanation
2016-08-30
Miami, FL
Account opening, closing, or management
Bank account or service: Other bank product/service
Company Response: Closed with explanation
2016-08-30
Ellicott, MD
Loan modification,collection,foreclosure
Mortgage: Other mortgage
Company Response: Closed with explanation
2016-08-30
Sandy Hook, CT
Managing the loan or lease
Consumer Loan: Installment loan
Complaint: This is my second complaint. TD Bank continues reduce my credit limit after I make large payments. My credit limit was originally approved for {$8000.00} then reduced to {$5000.00} now it is reduced for {$4000.00}.
I am being penalized for paying off my loan early. In addition, they do not communicate the change in credit line on my statement, in a letter or email. In fact they have removed my credit limit line item on my statement. It always states zero now.
They are negatively impacting my credit score when in fact it should be positively impacting my credit score.
Company Response: Closed with explanation
2016-08-30
Brooklyn, NY
Problems caused by my funds being low
Bank account or service: Checking account
Company Response: Closed with monetary relief