TD BANK US HOLDING COMPANY

2016-10-15

MD

Customer service / Customer relations

Credit card:

Complaint: After repeat attempts for assistance with managing my accounts and the online options that Target provides, Target was unable to assist me and then would not work with me on removing some of the fees assessed as a result. I have a Target Redcard and I was having trouble managing it with electronic statements. I contacted to try and get paper statements I was told that I had to change them online, online it has a link to Stop Paper Statements no link to stop electronic statements or even manage electronic statements. Since I was unable to manage my statements I incurred XXXX late fees. When I attempted to correct this situation. Target informed me that they can not make a refund after 30 days, I never agreed to that and if I was able to manage my electronic statements I would have known within 30 days that I had an outstanding balance ( emails easily get lost - which is why i tried to change to paper ) and would have paid it and not incurred anymore fees but now i am told that no fee can be returned and that the fees will be sent to a collection agency if I do not pay them. They say they are sorry but there is nothing they can do.
Company Response: Closed with explanation

Disputed: No Timely Response

2016-10-15

Patterson, MD

Unsolicited issuance of credit card

Credit card:

Complaint: A target in-store cashier convinced me to open a Target Credit Card when I already had one open as of 2015, and the cashier told me I did n't have one opened in the past. Now it 's on my credit report and now I have XXXX Target Credit Card 's when I 'm not even using the XXXX. I called Target customer service who said that he would close my new card that the cashier opened for me recently and that he would close the card after transferring the owed balance to the old card. That does n't resolve the issue because that 's now on my credit report for a unauthorized credit pull as I was lied to about not having a red card opened in the past when I clearly did.
Company Response: Closed with non-monetary relief

Disputed: No Timely Response

2016-10-14

Phila, PA

Application, originator, mortgage broker

Mortgage: Conventional fixed mortgage

Company Response: Closed with explanation

Disputed: Yes Timely Response

2016-10-14

Petaluma, CA

APR or interest rate

Credit card:

Company Response: Closed with explanation

Disputed: Yes Timely Response

2016-10-14

FL

Taking out the loan or lease

Consumer Loan: Vehicle loan

Complaint: About 4 1/2 to 5 years ago this XXXX lady went to XXXX dealership to buy a car and trade her van in on it and when she did n't get the vehicle she wanted they hid her van and sold her a car she did n't want for XXXX some odd dollars she took the XXXX because they refussed to give her van back that was wrong and now they are over charging her for this XXXX that XXXX said was paid off so later they repossessed the XXXX and charged her towing fees and more payments in order for her to get the car back. She once had XXXX dollars in her account at XXXX XXXX and now she has nothing because TD Finance Bank just continuing to charge her more and more money and I think that TD Finance owes her XXXX XXXX dollars plus back for upsetting her and over charging her and stressing her out. Please end this war with TD Finance Bank and Stop them for over charging everyone that is doing business with them!!!!
Company Response: Closed with explanation

Disputed: Yes Timely Response

2016-10-13

Hammond, IN

Closing/Cancelling account

Credit card:

Company Response: Closed with explanation

Disputed: Yes Timely Response

2016-10-13

Chicago, IL

Billing disputes

Credit card:

Complaint: I have a Target credit card issued by TD Bank. I have always paid this and all of my other credit cards in full and on time. I receive my bills by e-delivery, meaning I do not get a paper statement and must sign in to my account to see my balance and transactions. At the beginning of this year, Target was having technical problems with its website. Every time I attempted to log in, I received an error message saying that there was a handshake error. Therefore, I had no idea what, if anything, I owed on my Target credit card. I had contacted Target via email to notify them that I was having problems accessing my account. I had attempted to reach the site via an XXXX XXXX browser on a desktop, a laptop and a mobile phone ; as well as a chrome browser on a desktop and a safari browser on my XXXX. None of the browsers were able to access the website, all were getting the handshake error. Each time I called the customer service center, there was an extremely long hold time and I was unable to wait to speak to a customer representative. Since I had automatic payments set up, I was n't concerned about my payment being late. When I finally did speak to a representative over the phone, I was told that due to a problem with my bank account, my automatic payment was returned and my account was past due. I immediately made a payment over the phone. The total amount that past due on my card was {$16.00}, and TD Bank added a returned payment fee of XXXX plus {$1.00} interest for a total amount paid over-the-phone on XXXX XXXX, 2016 of {$34.00}. I did n't realize that the automatic payment had n't processed until that very day. The representative told me that the website issues were a known problem and they were working on it. I later discovered that Target had reported my account payment as late to the credit reporting agencies. I immediately wrote a dispute and contacted TD Bank to ask them to correct the report because I had no way to view my statement or pay my bill since online access was unavailable. They suggested that I could have paid in store, but 1 ) I did not know in store payments were possible since I had always paid my bill online ; 2 ) I did not know that my automatic payment had n't processed ; and 3 ) I did n't know the amount due on my bill since I could not access my statement. They said they would pass my request along. It has been several months and my credit report still indicates that I paid my Target bill late even though it was due to circumstances that were outside my control. I recently received a letter from TD Bank indicating that they believe the report of a late payment was appropriate. However, the XXXX XXXX XXXX XXXX requires that TD Bank provide a statement listing my charges, the amount due and the date due. Since their website was down for several weeks and I was not able to access the e-statement ( and a paper statement was not sent ) they did not fulfill this requirement. I am XXXX of the Target customers who was notified that my personal information was accessed in the recent breach of security. So this is another way that Target/TD Bank did not fulfill their commitments to me as a customer. Despite that, they have negatively impacted my credit score for circumstances that were totally within their control to correct by fixing the website access problems. Notably, the website now works, so it was clearly not a problem on my end. I would like Target to amend their credit report filing to show that my account has always been in good standing. Please contact me a.s.a.p. with any questions.
Company Response: Closed with explanation

Disputed: Yes Timely Response

2016-10-13

Sebring, FL

Settlement process and costs

Mortgage: Conventional fixed mortgage

Complaint: Buyer and seller entered into a contract to purchase real property in a common residential agreement. There was a mortgage contingency and the buyer chose TD bank to obtain a mortgage. Contractually, the closing date was to be XX/XX/2016. TD BANK issued a clear to close on XX/XX/2016. Sellers moved out and went under contract to purchase another home based on the contingency being removed. Closing was still delayed until XX/XX/XXXX because of various issues, but both parties had signed ALL required paperwork on XX/XX/2016, both the buyer and TD bank wired funds to the closing agent. However, TD BANK REFUSED T FUND THE LOAN BECAUSE OF " underwriting '' concerns. It is now 3 days later, funding has not yet been authorized, and the parties are not being told why, if it will get resolved, or when. TD BANK IS HOLDING at least XXXX families hostage and are not communicating at all.
Company Response: Closed with explanation

Disputed: No Timely Response

2016-10-12

Wallington, NJ

Making/receiving payments, sending money

Bank account or service: Savings account

Company Response: Closed with monetary relief

Disputed: No Timely Response

2016-10-12

Fort Lauderdale, FL

APR or interest rate

Credit card:

Company Response: Closed with non-monetary relief

Disputed: No Timely Response

2016-10-12

Laurens, SC

Application, originator, mortgage broker

Mortgage: Home equity loan or line of credit

Company Response: Closed with explanation

Disputed: Yes Timely Response

2016-10-12

Phila, PA

Using a debit or ATM card

Bank account or service: Checking account

Company Response: Closed with explanation

Disputed: No Timely Response

2016-10-12

Kingstree, SC

Problems when you are unable to pay

Consumer Loan: Vehicle loan

Complaint: In 2005 Chrysler financial gave debt details to my chain of command. XXXX. I was behind on payments and was aproached while in XXXX. My pay was being withheld by my chain of command because I was disciplined for XXXX ( I was XXXX and a XXXX vet ). Therefore I was n't making enough to pay bills. I was ridiculed as a bum and as irresponsible.
Company Response: Closed with explanation

Disputed: No Timely Response

2016-10-12

Sierra Madre, CA

Advertising and marketing

Credit card:

Complaint: Today, on XXXX XXXX, 2016, I shopped at the Target store located on XXXX in XXXX, California. While waiting in line to make my purchases, I heard the cashier ask the young man in front of me whether he wanted to apply for a Target Red Card ( credit card ). The young man said he was XXXX years old. He was unaccompanied by a parent or guardian. The cashier then asked a co-worker if that was old enough for a Red Card and was told yes. She then began processing his credit card application. I told the cashier that I myself was the parent of a XXXX year old, and that I would be upset if my daughter was getting a credit card without my knowledge. The cashier replied that she was required to obtain a certain number of new credit card applications per month, and that she got in trouble if she missed this quota. I told the cashier that I did n't think it was right to ( 1 ) provide credit cards to minors ; and ( 2 ) for Target to pressure its employees in this way.
Company Response: Closed with explanation

Disputed: No Timely Response

2016-10-12

Cheverly, MD

Account opening, closing, or management

Bank account or service: Checking account

Complaint: On XX/XX/2016 I went into a TD bank to sign for a line of credit and was forced into opening a checking account. I informed the banker XXXX XXXX that I do not need another checking account and that I wold not use it. XXXX continued to tell me that I need to establish a checking account to get the line of credit. He also stated that I have a overdraft line of credit and that it was mandatory. I informed him that I did not have the overdraft line of credit and when I spoke with the associate to set up the loan closing I informed them that I did not want to open an account. XXXX was extremely unethical when forcing products on me with misleading information. On XX/XX/2016 I spoke to XXXX XXXX from the TD Bank loan department and had my suspicions confirmed. XXXX XXXX had me open a checking account for his gain and this is unacceptable.
Company Response: Closed with non-monetary relief

Disputed: No Timely Response

2016-10-12

Blackbird, DE

Managing the loan or lease

Consumer Loan: Installment loan

Complaint: I have a Private Label credit account with TD for financing of home furniture. There have been XXXX separate purchases on the account - XXXX with no interest for XXXX years, the other occurred XXXX/XXXX/16 for {$630.00} with a 6 month deferred interest plan expiring XXXX/XXXX/16 ( promotional plan XXXX ). Beginning on XXXX/XXXX/16, I increased my minimum monthly payment by {$110.00} to a total of {$320.00} per month in order to cover the {$630.00} charge within the promotional period. In or about XX/XX/XXXX, I noticed that per the billing statements supplied, my monthly payment was not being applied to the XXXX purchases as outlined in the terms and conditions included with the statement. Per the agreement : " How Your Payments Are Applied to Your Account Balance : b. Application of Payments in Excess on the Minimum Payment : We will generally apply payments and credits in excess of the Minimum Payment Due in the following order : ( i ) to purchase transactions with the highest Daily Periodic Rates and corresponding APRs ; ( ii ) to purchase transactions with the lowest Daily Periodic Rates and corresponding APRs ; etc.. Per the T & C, this would be equivalent to {$200.00} to plan XXXX, {$8.00} to plan XXXX and {$110.00} to plan XXXX. I contacted TD and was advised that " that was n't the way it worked '', in which I referenced the T & C. I was advised that they would correct the recent payment only, and that " in order for the payments to be applied correctly, I would need to contact them monthly and ask for they to reapply the payment correctly ''. Apparently, this representative was trained to handle and aware of TD 's inability to apply payments correctly. On XX/XX/XXXX, I noticed that following my call to TD, they began to apply the payments according to the T & C 's on the account without my intervention, which was again as follows : {$200.00}, {$8.00}, {$110.00}. However, per the XX/XX/XXXX statement, I was going to be charged accrued interest. Due to TD 's failure to process the payments according to the T & C 's, I was set to receive interest penalties, which should be considered an Unfair, Deceptive And Abusive Practice. On XX/XX/XXXX, I contacted TD to advise of the error and to ask for them to correct the situation. After connecting with an agent and explaining the situation, I was hung up on. I called back, explained that I was just hung up on, re-explained the situation, and was promptly disconnected by the agent, again. Each time, purposefully. I called TD back a third time. I promptly asked the agent if they were experiencing any issues with their phones, which I was advised they were not. I explained the prior two calls being intentionally disconnected, and the agent seemed concerned, but not surprised. After explaining yet again the situation and being placed on hold, I was advised that there " was nothing they could do '' and " that 's just the way it is '' and " I do n't make up the rules ''. At that point, I reminded the agent they did make up the rules, that it was their own T & C 's, and I needed to speak with a manager. I reminded the agent that I 'm probably not the only one with this issue, and that would speak to a potential CLASS matter. This accelerated the manager to take the call. After being placed on an extremely long hold while the manager manually added up the payments and how they were incorrectly applied ( only {$580.00} posted XXXX ), I was advised that I was correct. XX/XX/XXXX - XXXX -- should be XXXX XX/XX/XXXX - XXXX -- should be XXXX XX/XX/XXXX - XXXX -- should be XXXX XX/XX/XXXX - XXXX -- should be XXXX XX/XX/XXXX - XXXX -- should be XXXX XX/XX/XXXX - XXXX XX/XX/XXXX - XXXX As of the XX/XX/XXXX statement, I paid {$670.00} on the {$630.00} deferred interest plan. The manager advised me to pay an additional {$45.00} to cover the amount that they had not credited to my account correctly, and she would adjust the interest off of my account. I paid the {$45.00}. Interest was not removed.
Company Response: Closed with monetary relief

Disputed: Yes Timely Response

2016-10-12

Seneca, SC

Account opening, closing, or management

Bank account or service: Checking account

Company Response: Closed with monetary relief

Disputed: Yes Timely Response

2016-10-11

Boston, MA

Account opening, closing, or management

Bank account or service: Checking account

Company Response: Closed with explanation

Disputed: No Timely Response

2016-10-11

Bridgetown, OH

Identity theft / Fraud / Embezzlement

Credit card:

Company Response: Closed with non-monetary relief

Disputed: No Timely Response

2016-10-11

Federal Way, WA

Billing disputes

Credit card:

Complaint: XXXX, XXXX of 2016, I was late for the Target Red card credit card payment because I was overseas. When I called Target Red card service rep, they helped me with the payment, and I paid off the balance in full. To avoid further late payment ( I do n't really use this card that often ), I requested for autopay so that I do n't have to worry about being late again. Target on the phone said they would set it up for me. I appreciate her help and thought that I had autopay In XXXX I spent {$32.00} at Target and I did n't read the statement when it came. It was n't a big purchase so I disregarded the statement. I also know in the back of my mind that I had autopay and that it will automatically deduct and pay back. 2 months went by until I was in store and my purchase was declined. It was then that I found out I was deliquent by 2 months I immediately paid, but I was too late and Target reported my deliquency to the credit bearu. This is the first time I was late for any payment. I had XXXX payments lifetime payments and XXXX payments were on time.
Company Response: Closed with explanation

Disputed: No Timely Response

2016-10-11

Norwalk, CA

Closing/Cancelling account

Credit card:

Complaint: I received a letter regarding credit card inactivity from Target for a REDcard. I tried to make a purchase on my card in order keep the account from closing, but XXXX different stores did not accept the card. I called Target last week about the not working card and we found out that the card I was using was unable to be used and they had not sent me a new card. The rep I was talking with was aware of the inactivity closure deadline approaching and assured me they would send me a new card quickly enough for me to have enough time to make a purchase and save the account. I received the card on XX/XX/XXXX. When I called in to activate the card, another rep informed me that the account was closed due to inactivity. I do n't have much time to speak on the phone at my job so I decided to call back another time. I called back today ( XX/XX/XXXX ) and asked the rep to transfer me to her supervisor. The customer service rep hung up the call on me. I could see the direction this interaction was about to go so I decided to file formal complaint with CFPB. In short, I would like my account reactivated in order to avoid a hit to my credit score. As explained, I would have been able to save the account but the card came too late, which is the company 's fault.
Company Response: Closed with explanation

Disputed: Yes Timely Response

2016-10-11

Spencer, MA

Account opening, closing, or management

Bank account or service: Other bank product/service

Company Response: Closed with explanation

Disputed: No Timely Response

2016-10-11

Chicago, IL

Closing/Cancelling account

Credit card:

Company Response: Closed with explanation

Disputed: No Timely Response

2016-10-10

Wrong amount charged or received

Money transfers: International money transfer

Complaint: I transferred funds from my TD Bank in the U.S to my T.D XXXX Trust bank account on XXXX XXXX, 2016. I had done this type of transfers many times before with out an issue. The transfer on XXXX XXXX, 2016 did not show up in my account in XXXX and 10 days later I received funds back in my T.D Bank in US but I sent {$4000.00} USD and I received back {$3900.00} USD. Even though, I was explicitly told by the bank that there is no fee to transfer funds between TD USA and TD XXXX accounts. I called TD Bank and USA and they told me it is XXXX side that charged the fee and XXXX Side is not aware of the fee charged. They have charged me {$42.00} USD for some fee that is no where on any statements anywhere.
Company Response: Closed with monetary relief

Disputed: No Timely Response

2016-10-10

Erwin, TN

Account opening, closing, or management

Bank account or service: Checking account

Complaint: In XX/XX/XXXX my wife and I opened a checking account, an IRA and a line of credit with XXXX XXXX in XXXX, XXXX We set up XXXX automatic withdrawals ( an internet monthly service and a bank associated insurance product to cover the line of credit ). We continued to use this bank until XX/XX/XXXX when we moved to XXXX, XXXX. to a rental home. We gave them a change of address for the move to XXXX. XX/XX/XXXX, we purchased a home and opened a bank account in XXXX XXXX. XXXX XXXX was purchased by Td Bank in XX/XX/XXXX. We had left the account in XXXX open. Over the ensuing 10 years XXXX XXXX and then Td Bank continued to withdrawal from the account the monthly recurring charges for the internet service and bank associated insurance product and then once the account was empty, they would then go to the line of credit and withdrawal the amount to cover the XXXX monthly charges plus a transfer fee plus an overdraft fee plus a monthly maintenance fee. The accrued charges are now {$8600.00} worth of debt to the line of credit. Td Bank states that they sent overdraft notices but they sent them to the wrong address for 10 years. My concern, although we did not provide a new address on the second move, is how could the bank not notice an account has been dormant for 10 years and then has reoccurring late fees, continued maintenance fees associated to a XXXX balance account and continued overdraft fees with no action. How could they not notice a return to sender on every overdraft notice they received for 10 years. Furthermore, they never sent any noticed for payment until I recently attempted to apply for a home mortgage and my current bank questioned the line of credit amount. When I contacted Td Bank and asked about the fees and charges, their response was it was not their problem or fault for the fees and they requested immediate payment. Had they asked for payment years ago, the current situation would have been easily rectified and not occurred. The accounts could have all been closed and the reoccurring charges transferred to my new bank. Today, when I requested documents and statements they charged my account a fee which will now require a transfer fee from the line of credit and an overdraft fee, thereby increasing the debt on the line of credit.
Company Response: Closed with monetary relief

Disputed: No Timely Response