Specialized Loan Servicing LLC
Consumer Complaints
There are over 4954 complaints on file for Specialized Loan Servicing LLC. Dated between 2019-12-06 and 2012-04-23.
Complaints Page 78
2017-05-09
Key Biscayne, FL
Trouble during payment process
Mortgage: FHA mortgage
Complaint: Specialized Loan Servicing ( SLS ) acq uired my loan sometime prior to XXXX . Also, during the acquisition period, an insurance check was issued to me and the loan servicer for a roof replacement made well befor e SLS ac quired the loan. SLS did not endorse the check and return to me, rather they credited it automatically, without consulting me, to mortgage payments. When I learned of the credit towards the mortgage payments, I accepted it and noted that the next 4 payments were paid in advance. During that 4 month period, SLS determined that they did not have the right to apply the funds to mortga ge payments and reversed the payments ( thus immediately creating a default ) and then placed the funds in an escrow account. I was then sued for foreclosure. I tried to contact counsel for SLS wh o refused to provide a workout or application for workout. In XXXX XXXX I received notice of foreclosure sale having never had the opportunity to apply for modification nor did they provide me with the $ XXXX which SLS was holding. My attorney got involved and I received a modification package. My attorney also provided me with an email that accidentally included an internal email between SLS and their counsel stating that they had already set the sale, would deny my application when received and go forward with the foreclosure sale. In other words, they had no intention of processing the modification package. When it was brought to SLS ' attention, they asked that the email be destroyed and they provided me with a modification. When I asked about my $ XXXX the SLS r epresentative said that I would get it back after paying 6 months of mortgage payments. I objected but they refused to return me the money. Further, my mortgage is now over {$200000.00} because of fees, costs, unpaid interest, etc. that they tacked onto the back end of the mortgage. My original mortgage in XXXX was for {$120000.00}. It was refinanced once and was approximately $ XXXX at the time this issue began with SLS. I paid 6 months of mortgage and have spent the past 5 years trying to get my $ XXXX back. I sent emails on the SLS site, I spoke with representatives and finally at the beginning of this year, I was told that they would not return my money without an attorney. I told them to apply it to my mortgage payments. They refused and now they are returning the mortgage payments I am making monthly. I expect that I will be receiving a foreclosure suit at any time. I have also learned of others who have SLS mortgages that went into foreclosure, that were not provided a mortgage modification package until days before the foreclosure sale and lost their homes because SLS did not process the modification package in time. I did not delete the email and still have the email string containing the discussion about automatically denying the application when received and that a foreclosure sale date was set before ever providing me with the modification package.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-05-08
Trenton, NJ
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Complaint: I got behind on my mortgage payments due to financial hardship and now I 'm facing an active foreclosure. I 've asked for a forbearance until my additional income comes through. Currently I 'm waiting on XXXX and the income I do have only covers basic living expenses. This has been my primary residence for 39 years and I do n't have anywhere else I can relocate to at this time.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-05-08
Chula Vista, CA
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account information incorrect
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-05-08
Soquel, CA
Problem with a credit reporting company's investigation into an existing problem
Mortgage: Conventional home mortgage
Complaint: I have been trying to refinance my existing mortgage currently with Specialized Loan Servicing Company to another lender when I found out previously in XXXX I had two lat e payments back in XXXX and XXXX XXXX XXXX . I have bank statements showing my payments through ACH during the 4 months before and during these periods that show my account was paid on time. I have since had my credit rerun and found they are now reporting a late payment in XXXX XXXX . XXXX my report showed it was current and there were only lates from XXXX and XXXX . Now their records are in correct again. I asked the lender to fix this issue and I have gotten nothing but the run around with only worse results. They sent me a payment history with their records and I find it very peculiar that my payment for XXXX posted on XX/XX/XXXX one da y later to cause a 30 day late. I feel their accounting of has been incorrect that is favoring them as I can not refinance my loan to another lender. Forcing me to be stuck with them as a loan servicing company. My loan was originally serviced by another company called XXXX XXXX XXXX Since the transfer over the record keeping has not been accurate. My payments a t one p oint were still going to the old company although the transfer had taken place but I was unaware and uninformed. You can see from my record I have never missed mortgage payments in the past. I feel I am not being treated fairly.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-05-08
Alexandria, VA
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-05-05
Bohemia, NY
Struggling to pay mortgage
Mortgage: Other type of mortgage
Complaint: Our mortgage was with XXXX they started legal action against us and we were making or mortgage payments. This started in XXXX . I entered into an agreement with XXXX XXXX XXXX . I was worried about going into foreclosure so I made an agreement of a {$3500.00} down payment and pa id 3X {$1400.00} for each month for 3 months. We never received the final documents that were promised to us by XXXX . Still very worried I was referred to Attorney XXXX XXXX XXXX , he charged me a professional fee of {$5000.00}. when I first went to his office. I had to give him {$2500.00}. {$750.00} XXXX XXXX , XXXX , {$750.00} XXXX XXXX , XXXX , {$500.00} XXXX XXXX , XXXX , {$500.00} XXXX XXXX , XXXX this was for basic services plus {$500.00} XXXX / XXXX / XXXX to his secretary. I later found that he had not submitted any documents to XXXX on my behalf. Then I was transferred to SLS Loan servicing and it has been one problem after the other. And now a foreclosure sale for XXXX XXXX , XXXX . SLS does not want to help me in any way.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-05-05
N Brunswick, NJ
Trouble during payment process
Mortgage: FHA mortgage
Complaint: Sls is my mortgage servicer and they are incompetent. I received XXXX from the state of New Jersey to save my home and once sls applied the funds my mortgage increased XXXX dollars. They paid past due payments and paid down the principle but left my escrow short XXXX short causing the increase of my payment. I asked if they could readjust the monies but they told me no. When asked why they did n't do an escrow analysis before applying the money they stated I did n't ask. They were suppose to run the analysis to see where I stood but never did. I received my first bill and they showed the breakdown of the XXXX and there is an amount of XXXX that they can not explain when I asked about it.. yet another ticket to be opened!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-05-05
Canyon Cntry, CA
Written notification about debt
Debt collection: Mortgage debt
Didn't receive enough information to verify debt
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-05-05
Campton Hills, IL
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-05-04
Bethlehem, GA
Struggling to pay mortgage
Mortgage: Other type of mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-05-04
Jacksonville, FL
False statements or representation
Debt collection: Mortgage debt
Attempted to collect wrong amount
Complaint: Your multiple choice selections did not give me a choice that matched my problem, but here is the outline : A company called SLS ( Specialized Loan Services ) now holds a HELOC I took out in XXXX . The loan matured in XXXX XXXX . I contacted them before this time to see if I could roll the loan over. I was told that that would not be possible because ( blah blah blah bankspeak ). At that time my XXXX XXXX was over XXXX . We entered into " loan modification. '' The loan became past due. I offered to continue paying on the loan while they did their work, but was told that I could not do so. I sent them all the typical documents for verifying income and obligations. Time went on. On more than one occasion, while speaking to an SLS representative, I asked if my being in default would show up on my credit score an d was assured that IT WOULD NOT. THIS WAS A FALSE STATEMENT, and is the problem I would like to report. In fact, the company did show me as being in default on the loan. My credit score i s now XXXX on XXXX , which rendered me unable to refinance my first mortgage -- an alternative to modifying the HELOC which is now closed to me. I had the ability to pay off the HELOC, and had I known what would happen, I would have, but I was given false assurances and so chose to pursue " loan modification. '' Further complaints : I was offered a " trial payment schedule '' -- -twice. The first time, whoever prepared the offer overstated my income by a factor of XXXX . The second time, they got my income right, but their payment amount would have left me with less than {$200.00} a month free cash. This was bad enough, but the documents they sent with these " modifications '' included NEITHER THE DURATION OF THE LOAN NOR THE INTEREST RATE. When I called about this ( ahem ) oversight, I was told that I COULD NOT KNOW THIS INFORMATION UNTIL I ACCEPTED THE MODIFICATION. Surely that is illegal. I believe that they lied to me and strung me along deliberately in order to ruin my credit score a nd, when all other avenues for refinancing were closed to me, foreclose on my house. I think this because I have found other people with similar stories. SLS is a predatory organization and must be prosecuted and then shut down.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-05-04
Atlantic Beach, FL
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-05-03
Ellensburg, WA
Struggling to pay mortgage
Mortgage: Home equity loan or line of credit (HELOC)
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-05-03
El Dorado Hills, CA
Trouble during payment process
Mortgage: Other type of mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-05-03
Burlingame, CA
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: On XXXX / XXXX / 2011 the second mortgage on my home was cancelled but the loan company never filed a Deed of Reconveyance. I am trying to sell my home now, but the cancelled loan is still showing up on the title report. I have contacted the loan company by phone multiple times, sent in a request via XXXX XXXX XXXX , faxed in request letters, and even faxed a letter from an attorney - but the loan company refuses to give me something in writing that the loan was forgiven and does not exist any more. I can not sell my home until I have something in writing from this loan company. The buyer I had has terminated the sale due to there not being clear title to this home and now I have an empty house that I can not sell.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-05-02
Foothill Ranch, CA
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Complaint: SLS refuse to assist me they want me to give them the house they wo n't tell me why and how I got denied no explanation Cfpb do ur job put this ediots out of business I will not give them my home if SLS want my home they should kill us first then they could have our home SLS not a good servicer they do n't do anything they want me to give them my home without assisting me
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-05-02
Asheville, NC
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-05-02
San Gabriel, CA
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Complaint: In early XXXX , I applied to XXXX XXXX XXXX XXXX XXXX , the mortgage servicer at the time, for mortgage relief thru a loan modification to save home. I submitted a full and complete loan modification package to XXXX for review. On or about XXXX XXXX XXXX , XXXX thru its foreclosure trustee law firm, XXXX XXXX XXXX XXXX XXXX XXXX XXXX , file a Notice of Default against the property while I was fully engaged in a loan modification review with XXXX . I called XXXX in early XXXX to inform them that they were violating the California HBOR law by filing the NOD during the loan modification process and they ignored my request to retract the filing. This is a violation of HBOR and HAMP. On or XXXX XXXX XXXX , the mortgage loan servicing transferred from XXXX to SLS ( see letter enclosed ). As a result, XXXX stopped reviewing my loan modification request and SLS forced me to submit an entirely new loan modification package for their own review because they were not using anything sent to XXXX for the review. The loan modification review lasted several months but SLS ultimately denied for an unjustified reason even after I contested and challenged it thru an appeal. SLS failed to definitely provide a justifiable reason under the HAMP program or internal program. In fact, SLS grossly miscalculated my monthly income which was their basis of denying the loan modification. On or about late XXXX of XXXX , SLS denied my loan modification request. On or about XXXX of XXXX , I appealed the decision and requested a Second Independent Review which was then also denied by SLS in XXXX of XXXX . ( See letters enclosed ) As a result, the only option they offered was the Short Sale as the Foreclosure Alternative. So I accepted it not knowing if the SLS denial was justified under the HAMP/ MHA or HBOR XXXX I exercised my right to Short Sale under the Foreclosure Alternatives and the mortgage servicer SLS Approved my request for the Short Sale Option under the Governments Home Affordable Foreclosure Alternatives Program on or about XXXX XXXX XXXX . I have attached a copy of the request package and HAFA Letter received. In t he HAFA letter, SLS outl ined my responsibilities as the Seller as well as the actions that SLS was to carry out. Specifically, it stated under Servicer Responsibilities that SLS was to postpone any foreclosure sale pending during the transactional period. The section states as follows : ( Short Sale Program Servicer Responsibilities ) Postponement of Foreclosure Sale. We will postpone any foreclosure sale until the expiration of the 120 day marketing period plus any extensions that we may grant in writing, or until the closing date of an approved short sale, whichever is later. Please note that we may still initiate foreclosure or continue with existing foreclosure proceedings as permitted by the mortgage documents or applicable law during this period. On or about XXXX XXXX , SLS received and began processing a purchase offer from a Buyer named XXXX XXXX . I have attached a copy of the fully executed offer package. On or about XXXX XXXX XXXX , SLS thru it s foreclosure trustee law firm, XXXX XXXX XXXX XXXX XXXX XXXX XXXX , file a Notice of Default against the property while I was fully engaged in a HAFA Short Sale review with SLS. This is a violation of HBOR and HAFA. On XXXX XXXX XXXX , after several months of processing and reviewing the short sale package -SLS issued an approval of the purchase offer accepted by me the Seller and Buyer XXXX XXXX as evidenced in an official Approval Letter issued by SLS . ( See Attached ) In t hat short sale approval letter there was no required to have any of the parties sign to acknowledge. In fact, it also stated that the closing date had to be XXXX XXXX XXXX which was less than the 30 days as stipulated in the original offer terms in the purchase agreement dated XX/XX/XXXX ( See p urchase offer ). The Buyer XXXX XXXX could not get his mortgage broker to secure the purchase loan within the expedited time frame as demanded by SLS ( 26 calendar days ). So I informed SLS that the Buyer needed more time which is reasonable given the normal transaction time is 30 to 45 days. Even SLSs own HAFA Matrix states that the Buyer should have 45 days to close escrow ( see enclosed Matrix ). The Buyers offer stipulated 30 days but SLS did not grant or honor the time. There were several calls made to SLS and the foreclosure trustee to request more time and to postpone the sale which were all denied by both parties. So on XXXX XXXX XXXX , SLS thru its foreclosure trustee, XXXX XXXX XXXX XXXX XXXX XXXX XXXX held the sale and the property reverted back to SLS as a banked owned property. The legal issues at hand, 1 ) XXXX and SLS as a mortgage servicers did not have the legal right to collect on said mortgage and conducted the foreclosure sale? , 2 ) XXXX as a mortgage servicer illegally started the foreclosure process by filing a Notice of Default while engaged in a loan modification review and then SLS illegally filed a Notice of Trustee Sale while engaged in a short sales in direct violation of HBOR and HAFA. XXXX and SLS as mortgage servicers never once stopped the foreclosure process in accordance to California law and the rules of engagement under HAMP and HAFA. This foreclosure sale is ILLEGAL and in violation of HBOR Law with respect to Dual Tracking since SLS thru its Foreclosure XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX wrongfully persisted with the foreclosure process while SLS was directly engaged with me for the short sale review and continued all the way thru the short sale approval in XXXX of XXXX as well as thru XXXX while in escrow. This is a clearly an illegal act and the very essence of the meaning of dual tracking under the HBOR. Therefore, it is imperative that both SLS and XXXX XXXX XXXX XXXX XXXX XXXX XXXX rescind the wrongful foreclosure sale. In addition, the illegal foreclosure sale is in direct violation of California Foreclosure Civil Law California Civil Code Section 2924g specifically because the Notice of Trustee Sale recorded on XXXX XXXX XXXX in th e County of XXXX XXXX expired on XXXX XXXX XXXX at midnight. Civil law states that the recorded NOTS is only standing for a maximum of 365 calendar days. The foreclosure sale date was officially XXXX XXXX XXXX which is technically 385 days after the recordation of said NOTS. Th e law requires states : ( 2 ) In the event that the sale proceedings are postponed for a period or periods totaling more than 365 days, the scheduling of any further sale proceedings shall be preceded by giving a new notice of sale in the manner prescribed in Section 2924f . New fees incurred for the new notice of sale shall not exceed the amounts specified in Sections 2924c and 2924d, and shall not exceed reasonable costs that are necessary to comply with this paragraph. The short sale transaction remains opened with escrow is a current short sale in escrow that is pending however SLS and Trustee have not allowed it to close for an unjustified reason.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-05-01
Kosmosdale, KY
Trouble during payment process
Mortgage: Other type of mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-04-30
Anaheim, CA
Credit monitoring or identity theft protection services
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Problem with product or service terms changing
Complaint: Hello, I started a loan modification on XXXX which is 3 months prior to when I was told to commence my loan mod for my HELOC loan that was coming due with SLS on XXXX . I have been working diligently with SLS to complete this loan mod. Its now been 7 months. My credit was always XXXX all my life. Because of the grossly laps in time that is takes to complete this process my credit score a s of XXXX is now XXXX . It is SLS protocol that SLS will not accept nor allow me to continue to make my monthly mortgage payment to SLS during the Mod process because the loan matured on XXXX . I find is extremely unfair, unjust and outright damaging to me that all my life I have significantly made my credit of importance to me and now in a matter of 7 months my credit is destroyed because I am not allowed to continue to make the monthly payments like I have in the past not missing one payment and by the way I am financially able to make the payments. SLS should NOT be reporting to the credit agencies during the loan mod processing time it takes to finalize this mod process and damaging my credit for absolute no reason at all.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-04-30
Oxford, GA
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: My parent 's house had gone in to default as my father is a XXXX veteran struggling with XXXX XXXX . I decided to pay their mortgages to make them current and called SLS to get a pay off amount. They gave me the amount of {$10000.00} and wiring instructions to their account at XXXX XXXX ; they informed me that the money had to be wired by Monday. I completed the wire transfer on Friday at my local XXXX XXXX XXXX XXXX and thought all was well. A week later, SLS sent a letter listing the home for sale. In the following two weeks, they have refused to admit they have received the money and are also refusing to look for it. They have stolen {$10000.00} and are going to take my parent 's house without even attempting to look for this money.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-04-30
Atlanta, GA
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: XXXX XXXX , XXXX Specialized Loan Servicing LLC XXXX . XXXX XXXX XXXX , CO XXXX Dear Sir/Madam, You continue to send me information re : research but have not updated my account to reflect the information provided to you by XXXX who sold you the loan. XXXX sold my loan to SLS and I am paid until XXXX XXXX . SLS does not acknowledge this and continues to mark my account past due. XXXX has provided the information 3x pe r my request and still no change in my account status or SLS acknowledgement in violation of RESPA. ( 12 U.S.C. Section 2605 ) An SLS representative called the w eek of XXXX and informed me that SLS is aware that I am paid until XXXX . I requested this in writing but as of XXXX have not received this acknowledgement and there is no change to my account status. Am I to assume you will not honor the account status relayed to me by phone on SLS continues to send information to the wrong address ( see attached notices ). My correct address, which I have sent to SLS via official XXXX notification and which XXXX ha corr ectly noted, is : XXXX XXXX XXXX XXXX , XXXX XXXX , GA XXXX Contact dates and times. All calls are recorded : XXXX / XXXX / XXXX XXXX XXXX XXXX XXXX XXXX XXXX ID # XXXX Received RESPA notice on XXXX which SLS has already violated XXXX XXXX ID # XXXX No name ID # XXXX XXXX Executive Ser vices says they do not have information that I am paid until XXXX XXXX Was told my rep that there wer e hundred of loans sold to SLS that SLS has not processed correctly and for whi ch they have no information. XXXX XXXX no ID # Requested welcome letter and payment notice and received information on an Automatic Payment Program XXXX Requested XXXX send another payment history to SLS XXXX The most thorough call where details of the account were discussed XXXX , XXXX automated calls with no change in status Received a notice that research is being performed on the account. Research for 2 months when the information was provided by myself, XXXX , and I was told research was being conducted on XXXX / XXXX / XXXX ? XXXX A notice that {$570.00} is due to bring my account current, but my account is paid until XXXX XXXX per the information provided to SLS by XXXX . The statement received shows a past due amount of $ {$420.00}, but I am paid until XXXX XXXX . SLS is sending notices that they are researching while sending statements that my account is past due, when I am paid until XXXX XXXX . XXXX XXXX XXXX Account # XXXX Consumer financial Protection Bureau # XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-04-30
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-04-30
Old Bridge, NJ
Struggling to pay mortgage
Mortgage: FHA mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-04-28
Rncho Domingz, CA
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Complaint: I have a non profit helping me. They call the lender to let the know I have decided to do a short sale on my home I was informed that it take 38 day for them to review my short sale document I asked if them can propone the sale date for I can turn in a short sale document. the rep. XXXX said that they will not proponed the sale date for I can submit a short date applicant I can put it in writing but it will not stop the date I just would like just I time for I can do a short date there not willing to work with me
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation